The Westin Wilmington4.0 out of 5.0
Recent guest reviews
We have stayed at this hotel twice - once on a visit to Wilmington while wedding planning, and the second time for our wedding. We also had our room block here for our wedding. Setting up the room block was easy, although some negotiation was necessary to get a decent rate. The coordinator was detail oriented, helpful, and polite but on occasion slow (hard to reach for urgent tasks). The rooms overall are clean, and modern - you can tell that this is a new hotel. Things are still in good shape. The only disappointment we had with housekeeping was our first night in our bridal suite. They definitely did not clean the living room area (I knew because a friend spilled popcorn over the rug and it was still there after housekeeping cleaned up). The only thing they cleaned were the bathrooms. Garbage wasn't taken out, and there were sparkles (from a different wedding?) all over the rug. The folks checking us at front desk in were very kind and polite. The hotel had issues with fire alarms going off in the middle of the night before the wedding and after the wedding, which disturbed sleep for us, for our bridal party and our guests. It was really unfortunate. They didn't uniformly offer complimentary breakfast or points to people affected (a pregnant woman, a grandmother, etc). I expected better service. On the other hand there were also lovely touches - like chocolate covered strawberries and chilled champagne in our room after the wedding! However, overall, more things went smoothly than not. Check-in/check-out was easy. They have a bell hop cart to help move your heavy luggage in and out of the room.
Traveling through Wilmington on our way home, and we were in need of a pet friendly hotel. Not easy to find, especially one that doesn’t have size limits or charge per pet. My husband found this gem!!! Easy to get to off 95, parking easy and best of all check in easy. We were pleasantly surprised how beautiful it was inside, our room was on the ninth floor with a view of Wilmington. The bed was extremely comfortable and bathroom very modern and clean. We wanted to stay in for dinner since we had been driving all day. Room service staff was extremely friendly and accommodating for our needs. The food was great and very tasty. Everyone slept very well, and looking forward to our breakfast. We highly recommend this pet friendly hotel!!! 👍👍!
This is a nice hotel, but it is sorely lacking in basic service. Housekeepers skip rooms when they get tired, and management knows about it! We asked for service all day, and at 11:30 pm the housekeeping manager had to come clean the room — and didn’t want to change the linen. The second day we had to beg for a housekeeper again. Then there was someone smoking on our hall, two days in a row. To make matters worse, we paid one amount when we checked out, and someone at the hotel charged an additional amount to my credit card after we left. I would not stay here again as it’s just not worth having a good time ruined by aggravating, sloppy service.
I would have given the hotel 5 Stars if they didn't have the smallest indoor pool, maybe in the world (I have been to 149 countries). Why not add a hot tub next to the pool? The deepest part of this pool is 3 feet & with two swim strokes I went end to end. I read recent reviews of this hotel that were not very kind to the staff. I found exactly the opposite. I forgot a few bathroom essentials & the front desk staff was kind enough to supply them to me at no cost. I had a problem with the one dinner I ate at the hotel dining room. I had a long exhausting day visiting sites and just wanted a hamburger & an early to bed. I waited & waited. I was told the kitchen was backed up with a private event in the ballroom. After 40 minutes I walked to the front desk & expressed my disappointment with the wait. The gentlemen behind the desk walked me back to the restaurant. Two minutes later the hamburger arrived. It was delicious. I was told there would be no charge for my entree. I thanked the desk person & mentioned that really was not necessary. He insisted that I had been waiting much too long & that was the least he could do. I spent two nights at this perfectly located hotel surrounded by the Riverfront area which had many attractions within walking distance. My room was clean, brightly lite and had a great rain shower. Coffee maker, frig, safe, comfortable chairs & a working desk and large screen TV. I was being picked up early the next morning for touring so decided to eat breakfast in the restaurant. Great choice. My pancakes were the best I had ever had. The French Toast the second morning was almost as good. A bonus was meeting the plant lady Deborah Lemon who doubled as the restaurant hostess. She has a major hand with all the indoor and outdoor plants in and around the hotel. I watched her making small plant centerpieces for an evening function that night.
Stayed here with a friend for a couple of days. Very nice, clean rooms. Beds were very comfortable. Nicest hotel I have stayed in recently. Restaurant had very good affordable food. Lobby area was very nice. Location was great. Would definitely stay here again when in the area.
My husband and I recently stayed at the Westin Wilmington for 7 nights for an extended business trip. We were generally disappointed with our stay. Not surprisingly, the hotel caters to business travelers and as a result seems to take a lackadaisical attitude towards service. We had a number of issues during our stay. The staff seems to have a general lack of knowledge regarding amenities and services and you get a different answer depending upon to whom you speak. As I have some dietary restrictions and we were traveling with our dogs, we called ahead to ask about the availability of a microwave, refrigerator, and dog bowls. The person we spoke with prior to arriving said they would be happy to bring a microwave, dog bowls, and dog beds to us after we arrived. Upon check-in, we called down to ask for these and were told they no longer have any microwaves for guest rooms and there was only one dog bowl available for us. We called down again a few days later to ask about possibly getting more dog bowls and a microwave and the person we spoke with at that time told us, “sure, no problem, we’ll bring that right up”. However, none of these items were delivered and no call back was made to us. Even minor requests as asking about the availability of a can opener were rudely rebuffed by the front desk. Housekeeping in general was very unsatisfactory. We chose not to take the “Green Option” given the length of our stay. On multiple occasions during the course of our stay, we returned to our rooms by late afternoon only to find that they had not yet been cleaned. We then had to go to the lobby and request the rooms be cleaned. In some cases, clean towels and toilet paper weren't replenished automatically. After getting sick of calling down repeatedly to request these items, on one occasion my husband just took them from the bathroom of the business suite he was working out of with his group. When the rooms were cleaned, housekeeping did a very sloppy job. When we checked-in there were multiple stray hairs on the bathroom sink, and there was more than one occasion when it was clear that housekeeping had only "made up the bed" and did not clean up any other part of the room or bathroom. Requests to change the pillowcases and comforter were also ignored. Given my dietary restrictions, we also brought some food from home that we tried to keep in the refrigerator. On the first night, we noticed that the refrigerator was not working, we called down to maintenance who came up and got the refrigerator working. However, the maintenance employee noted that the only way to get it working was to pull the plug out from the wall to reset it and then hit the “Quick Cool” button. The refrigerator would then cool for a few hours only to stop working and heat up again. Because the refrigerator would turn itself off after a few hours EVERY day we stayed at the hotel, we had to do this reset maneuver manually several times a day; ultimately, our food spoiled. Obviously, this would is a very sub-optimal set-up for any traveler with temperature-controlled medications, foods, or baby formula/breast milk -- basically, anything requiring refrigeration. Overall, this hotel might be fine for the most spartan business traveler who just wants to check in (to a minimally comfortable room) after a long day of work, sleep anywhere, order mediocre room service, maybe get a drink at the bar, and check out the next morning. If you are planning on staying here for more than 1-2 nights, however, I would suggest looking somewhere else in Wilmington. The hotel and the staff are just not set up for the comforts of a longer stay, particularly for families or anybody with needs beyond just a bed to sleep for one night.
We attempted to check in tonight at the Westin Wilmington. I gave the woman behind the desk my last name and told her that I was checking in. Before I could even hand over my driver''s license and credit card, she declared that my reservation had been made for tomorrow night, not tonight. I was told, very dismissively, that there was nothing she could do, I'd need to call the reservations department. I pulled up my emailed confirmation on my phone and found that she was right - I had made an error on the dates. On the confirmation, though, was the local number for the hotel. I told her this and was told - go ahead and call it, we'll transfer you. She turned to the other clerk behind the desk and told him to transfer me to reservations when the call went through. She handed me back my cards and asked the man standing behind me if he was checking in. I didn't even have time to put my cards in my wallet before he was on top of me, pushing me aside to give her his information. I had been duly dismissed. I took my phone to a nearby waiting area and called the number. As instructed, front desk clerk number 2 transferred me to reservations as soon as he answered the phone. The reservations clerk asked me for my confirmation number. As I was reading it to her, the call was disconnected. I immediately called the local number back again to be transferred to reservations and watched from 10 feet away as both clerks behind the desk ignored the ringing phone. Were they waiting on anyone? Nope. They were chatting with each other. I decided to pull out my iPad to modify the reservation online. I'll save you from the details, but suffice it to say there was great frustration I had at signing in only to be bounced to another site and asked to sign in again and then being logged off with an error message that the site was not currently working, please try agin later. At this point, with no help from the clerks in person, no help over the phone and the website frustrating the hell out of me, we made the decision to just drive the two hours home tonight. I had sincerely hoped that the Marriott buyout would've resulted in some retraining for Starwood employees. That was not the case at this hotel. It was very clear that they could not have cared any less that we were not getting any help with this situation. We spend more than 40% of our time in hotels and have for more than 10 years. We have never experienced such poor customer service as we did tonight.
We spent a week at the Westin this summer and were so happy in our choice. The location along the riverfront is quiet and lovely. There's not much shopping but several good restaurants and a new, well maintained path along the river. Lots of parking across from the hotel and easy access back to the city. Rooms: Ours was a good size with two very comfortable queen beds on either side of a night table that also had chargers for our portable devices. There was a small refrigerator, a safe, full length mirror and a small folding desk. In addition to the closet for hanging clothes, there were 3 drawers which worked for me; my husband just used his suitcase to store his clothes. Our window on the 8th floor even provided a glimpse of the ball field. The AC worked fine but cycled on and off rather than a continuous fan so that occasionally we could hear our neighbors next door. It never bothered us but noisy folks especially at night might have been an issue. Bathroom: There was a tub/shower, ample towels and the usual toiletries. There was a double hook on the back of the door and a rod over the toilet but otherwise no place to hang damp towels or clothing. The hotel promotes a Green Room where you can choose to forgo cleaning and save a bit of money. We did this one day but the lack of places to hang damp towels discouraged us from continuing. Sink area was a decent size but not large. I LOVED the soft lighting all around the mirror. Everything was clean and up to date. Bar: We spent a very enjoyable, quiet evening in the bar. The bartender made a couple of odd errors but rectified them promptly. Drinks and small plates were better than the typical, standard bar food. Restaurant: We ate several meals at the restaurant, which is open daily, and were surprised at the excellent quality and service. One afternoon we were hoping for a late lunch and wandered into the empty restaurant. The front desk assured us that there would be someone there when we went back and there was. We were seated and promptly served. One breakfast, as we were being seated, I mentioned to our hostess that we were in a bit of a time crunch. She served us quickly and left us the bill along with the dishes so we didn't even have to ask her for it. Time and again, we were struck by what appeared to be genuine interest in us as well as employee satisfaction at all levels. When we mentioned this to one of the staff, she said the manager encouraged a community spirit among the employees and they all helped each other out. Even walking down the hall one morning, one of the cleaning ladies asked us "How are you doing?" rather than the more typical " 'morning", if that. My husband was ill the first two days and the folks at the front desk never failed to ask how he was doing and offering to help. After he felt better and was up and about, they continued to take the time to greet and chat with both of us. We've stayed in many hotels in the US and abroad. I can't remember anywhere that had more sincere, helpful, and friendly staff.
We hosted our family reunion for about 50 people at the Westin. The hotel was great to work with - the event planning staff was very helpful and accommodating. The guests enjoyed their stay at the hotel. I would highly recommend this venue for an event.
The Westin is right along the nice waterfront in Wilmington, what a great example of good urban planning! A long-ish stroll to the Blues Festival lugging chairs was very enjoyable, past restaurants and beautiful landscaping. It's also very close to the ball field. We had a nice large room which was ready when we arrived, king bed, large bathroom, one robe (not 1?), nice towels, small pool. Beautiful lobby, great bartender, outdoor patio with music, good bar food. They were very willing to extend late checkout by an hour for us. On the flip side...It was multiple phone calls to get the advertised Blues Festival rate. Very, very cold A/C. The front desk service could be much improved...they didn't explain the Wi-Fi login, which makes you agree to $12.95/day which they then credit. That's unusual and needs explaining. They also did not inform us that breakfast was included as SPG members, we had to ask later which was worth it - $14 x 2 towards a very nice breakfast. After a late Sat. night the alarm went off at 6AM, of course waking us from a deep sleep. Upon mentioning this at check-out no apology or offer - just an explanation that business travelers wake up early (duh!). They didn't make a note of it, so I'm sure the next visitor was also awakened at 6 AM! BTW, the Blues Festival was rocking and excellent, we had a great weekend. The after-party was at the Westin, but we drove home and missed it...
- Free parking
- Onsite dining
- Indoor pool
- Fitness center
Located in Riverfront, The Westin Wilmington is adjacent to Chase Center on the Riverfront. This 4-star hotel has 180 guestrooms and offers conveniences like a restaurant, an indoor pool, and free self parking.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10 AM.
All 180 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. Guests can expect WiFi, wired Internet, and 42-inch LED TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also available.
Built in 2014, the brand new The Westin Wilmington offers an indoor pool, a fitness center, and WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 5 meeting rooms, a conference center, and a 24-hour business center.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 247 reviews