Couple of problems with room - sink, heating system, one lamp didn't work. Dining area very sterile. breakfast was certainly not worth $38 for two. Just not what I expected although staff was friendly and did a good job.
Clean, Covid-19 friendly, convenient
The staff was great!!!! And our room was outstanding. The people were kind and professional.
Very nice place to stay. Staff was courteous and room was neat & clean
Staff was great and the room was spacious and clean. Due to nearby construction and an out-of-the-way location (even though the map shows its right next to I-95, the route there for us was a bit convoluted and through a run-down, desolate area), getting there was more complicated than we anticipated. Otherwise, everything was clean and comfortable but be forewarned the walls are PAPER-thin. We had to call the front desk on our neighbors as their talking, shrieking and general good fun was preventing us from sleeping. It should be possible for people to enjoy each other’s company without disrupting sleepers in nearby rooms. It’s a fundamental design and construction flaw in my opinion.
Very nice property. Clean room, friendly staff, and wonderful room service.
Very nice hotel. We had the view of the city from our room. The room was nice, clean and spacious. The hitel staff was very nice and accomdating. I would glad stay again.
Location was only redeeming quality and even it was limited in that the hotel and riverfront are separated by a lot of ongoing construction. In general, this was just not a 4 star hotel and more like 2.5/3 stars. So it is WAY overpriced and the 1 star rating is appropriate when value is taken into consideration. Room was dirty when I checked in, staff not very friendly or helpful, obviously they’re going to try to charge for everything (including internet, which is really just not acceptable in 2018), gym and pool are mediocre/low quality, rooms and bedding not particularly comfortable, AC is capped at 67 inexplicably. Etc. This is my first review—I feel pretty strongly about how not worth it this property is. The new Hyatt and Hilton properties being constructed on the riverfront are going to put this place out of business or at least force them to slash prices. In the meantime, I’d recommend staying closer to downtown unless you think it’s worth it all things considered just to have easy access to the Chase Center.
The Westin Wilmington was a decent hotel. The Riverwalk is right outside the door and most of the highlights of Wilmington history are within a 30 - 45 minute drive. The staff were all very pleasant. Generally, it is clean but it could use some attention to detail, e.g. shower floor and walls needed scrubbing, base boards needed cleaning, the tops of furniture were clean but the legs were dusty, the dust ruffle on the bed had stains and should have been changed, the walls around the trash cans should have been cleaned to removed spill marks from items tossed into the can..... There was no complimentary breakfast or coffee service in the common areas, which would make a big difference. There was also no freezer in the refrigerator, which would have been nice to refreeze my traveling freezer packs. There was also no microwave, which prevented me from bringing back leftovers to reheat later in the evening.
This hotel was just lovely. The staff were very cheerful and friendly, room was very clean and the bed was honestly, the most comfortable bed I've ever slept in. Plenty of parking. Walking distance to great restaurants, both local and chain. Also very close to a wildlife preserve which was a lovely walk for us in the morning. Will definitely stay here again!
We arrived on Saturday afternoon for a friends Holiday Party in Wilmington. The check in was warm and friendly. Our room was perfect and the bed was awesome. We usually stay at a Famous downtown Wilmington Hotel but this was actually a Much Better experience !! We will be back next year.
Enjoyed staying at this hotel. The room was big and clean. Amenities top notch!
Hotel is very new and just on the outskirts of town. Convenient to all major hiways in the area. There was ample parking and several restaurants nearby
I booked this hotel for convenience and for the amenities that it offered. I had planned to go to a family event within the city and afterwards to explore the surrounding area. The room was wonderful, modern and the staff was professional throughout my stay. During my stay my friends met me at the hotel in order to go out for lunch....by chance we ate at the hotel restaurant and we are impressed by the quality of food, the service and the reasonable price. I was impressed by the entire experience.
Located in Riverfront, The Westin Wilmington is adjacent to Chase Center on the Riverfront. This 180-room, 4-star hotel welcomes guests with conveniences like free self parking, a gym, and a 24-hour business center. It's connected to the convention center in central Wilmington, and a short drive from Brandywine Valley and Daniel S. Frawley Stadium.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10 AM.
All 180 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect WiFi and 42-inch LED TVs with digital channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
Guests of The Westin Wilmington enjoy a gym, free WiFi in public areas, and a conference center. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and express check-in.
Couple of problems with room - sink, heating system, one lamp didn't work. Dining area very sterile. breakfast was certainly not worth $38 for two. Just not what I expected although staff was friendly and did a good job.
Clean, Covid-19 friendly, convenient
The staff was great!!!! And our room was outstanding. The people were kind and professional.
Very nice place to stay. Staff was courteous and room was neat & clean
Thank you for your kind words, and the 5 out of 5 rating! We look forward to welcoming you back soon!
Staff was great and the room was spacious and clean. Due to nearby construction and an out-of-the-way location (even though the map shows its right next to I-95, the route there for us was a bit convoluted and through a run-down, desolate area), getting there was more complicated than we anticipated. Otherwise, everything was clean and comfortable but be forewarned the walls are PAPER-thin. We had to call the front desk on our neighbors as their talking, shrieking and general good fun was preventing us from sleeping. It should be possible for people to enjoy each other’s company without disrupting sleepers in nearby rooms. It’s a fundamental design and construction flaw in my opinion.
Thank you for your honest feedback!