I was pleasantly surprised with the service, the size of the room and the cleanliness. I was disappointed that the swimming pool seemed dirty and scummy on top. But the temperature was perfect.
We liked the location in relation to the beach and it was easy to access. Our room was right across the hallway from the breakfast dining area so we heard a lot of noise early in the morning. That’s not the hotel’s fault though. Checking in and out was easy. I could tell that recent renovations had been performed in our room but some things like the sink didn’t look new like everything else. Overall we enjoyed our stay.
Kids loved the short stay we had. We will definitely go back.
Friendly staff, well maintained pool, cleanliness, room size
Very nice staff, large rooms, very clean. Room had a slight odor but it didn’t overwhelm.
Everyone very friendly. Rooms were clean and bed comfortable. We were there five nights and our visit was enjoyable at this Quality Inn. Would come back here again and use the facilities.
The hotel was "OK" for being close to the beach and a quiet place to sleep. The biggest issue, however, was the staff. There was one particular front desk representative that was extremely rude. Refusing to allow us to place a bottle of water on the room for our toddler until we showed ID was ridiculous. Especially after seeing me come from the elevator. Having to call my husband to get his "permission" as the owner of the credit card on the room was absolutely ridiculous. The other staff was cordial. However, one person pretty much ruined our stay.
The lady (Terri) at the front desk is flat out rude. This is a HOSPITALITY industry not a compliance industry. If I want to charge a soda to a room and I'm paying $2K for a stay, don't force me through hoops to get it to my room. I would think the hotel could absorb a $3 loss if a person discharges to a room. She made the stay inhospitable.
It was disgusting and dirty. I had ants in my room and needed to switch rooms which still had ants. We did not have house keeping services. Hotel is just very outdated and not clean. Very disappointed.
Check in was significantly delayed due to a shortage of workers. The line was out the door and took almost an hour (at 5 pm). The staff allowed other customers to "budge" and it was chaotic. Room was not ready after waiting an hour in line due to shortages in housekeeping. We needed to wait another hour. Suite only had 2 towels (no one available to do laundry) and there was not toiletries. Staff was polite and kind but overwhelmed.
The afternoon agent (Meri) was not very friendly. When asked a question, it seemed like we were bothering her. It was mentioned to the manager.
It was fine in general, just more cleaning is needed in the common areas.
My room wasn’t ready due to the entire house keeping staff walking out of the job.
Spacious room.
Couch in room made room smell like mildew. Not 1 pic on wall. Owners need to invest some money in this dump.
Indoor pool was cold - otherwise very nice stay.
It was a short weekend and nice place to get away.
Located in Dodds Addition within a mile (2 km) of Rehoboth Beach Boardwalk, Quality Inn & Suites Rehoboth Beach - Dewey is within 2 miles (3 km) of other popular sights such as Cape Henlopen State Park. This 73-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning.
50-inch Smart TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards.
Guests of Quality Inn & Suites Rehoboth Beach - Dewey have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
I was pleasantly surprised with the service, the size of the room and the cleanliness. I was disappointed that the swimming pool seemed dirty and scummy on top. But the temperature was perfect.
We liked the location in relation to the beach and it was easy to access. Our room was right across the hallway from the breakfast dining area so we heard a lot of noise early in the morning. That’s not the hotel’s fault though. Checking in and out was easy. I could tell that recent renovations had been performed in our room but some things like the sink didn’t look new like everything else. Overall we enjoyed our stay.
Kids loved the short stay we had. We will definitely go back.
Friendly staff, well maintained pool, cleanliness, room size
Very nice staff, large rooms, very clean. Room had a slight odor but it didn’t overwhelm.
Everyone very friendly. Rooms were clean and bed comfortable. We were there five nights and our visit was enjoyable at this Quality Inn. Would come back here again and use the facilities.
The hotel was "OK" for being close to the beach and a quiet place to sleep. The biggest issue, however, was the staff. There was one particular front desk representative that was extremely rude. Refusing to allow us to place a bottle of water on the room for our toddler until we showed ID was ridiculous. Especially after seeing me come from the elevator. Having to call my husband to get his "permission" as the owner of the credit card on the room was absolutely ridiculous. The other staff was cordial. However, one person pretty much ruined our stay.
Thank you for taking the time to complete this online survey regarding your recent stay at our hotel. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you consider staying with us again!