I usually never have a problem, this used to be one of my favorite places to stay until today. Until today when the manager called me during my work day, to accuse me of having more than just my son and I in the hotel room, accused me of smoking when I don’t smoke cigarettes (I vape outside only) and refused me a downstairs, handicapped room.
I was able to get a handicapped room the stay after this one (one that’s poorly rated) but with the phone call from KATHY today, I think I’ll be looking for other places to spend my money on instead of this place from now on.
KATHY was very nasty, rude and lacked any and all customer service skills when I spoke to her today. I love this hotel and staying here, not worth the manager calling with some superiority complex though.