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Recent guest reviews

Orbitz messed up our reservation and sent it to the WRONG STATE! No one at Orbitz will return our calls and no one at the actual hotel sill return our calls. I have left multiple messages with the assistant general manager. Still no call back! They sure didn’t hesitate to charge our credit card $300 for a stay we couldn’t even use. Extremely upset and dissatisfied with BOTH Orbitz and the Hotel itself.

I liked how big and clean the rooms were. The staff was very nice. I did not like that i paid for parking and both nights i had to park two blocks away from hotel. The hotel did refund my parking fees but this is definitely something i would not have agreed to if id known id have to walk 2 or more blocks late at night to get to my hotel. Overall if parking was more accomodating this hotel would be perfect.

This hotel has, hands down, one of the best shower's, I have ever used. Very clean and fresh smelling room, spacious and modern decor. I enjoyed the Starbucks coffee in the room. Comfortable bed!!!

Public spaces and elevators had worn appearance. Limited housekeeping no restaurant or food options on site

The staff was excellent, but I was not aware that the restaurant was closed because of reconstruction. I have stay at this hotel in the pass, and I have always been pleased. Things were just a little off for me on this stay. I know COVID-19 is making things different, but I personally was expecting the restaurant to open after all it is advertised in the amenities.

Spacious and clean. Perfect for families who need room.

Elevators didn’t connect the hotel floors to the parking garage. No carts to roll your luggage through the lobby when you went down to get luggage and switch elevators. Glass pane facing the Main Street was cracked and spiderwebbing. Smell of weed everywhere.

Very clean, nice accommodation, staff was friendly....

Spacious king suite. Friendly staff, especially in the restaurant. The parking garage layout was a bit too much thrilling.

Nice room. Clean and spacious. Wonderful view of the area. Perfect for the family

Great location & slept well! The Garage fee is a disadvantage still but overall I was satisfied.

I was an overnight guest and felt very comfortable in this Downtown Wilmington hotel. The carpet in subdued lighting was not very clean... The Front Desk and Food Service personnel was pleasant.

This hotel needs renovating!!! The bar carpet was filthy. The paint in the rooms; well, everywhere, is chipped. The key card reader on the door would not work and I had to go to the front desk too many times in 48hrs. The caulk in the bathtub...nevermind. I will not stay here again.

Sheraton Suites accommodations were very good. I didn’t score it as excellent because the room keys did not work well with the aging locking system. This was a common complain by the customers.

After contacting the hotel days in advance about the sleepover I was holding on my suite to ensure I was ok to have guests & request a room away from others to not disturb others everything seemed fine. However the staff treated my guests very unprofessionally & the security guard was extremely rude. The hotel gives misleading and deceptive information & then does not allow you to cancel your room if you are not satisfied. Spoke w/ a supervisor and they stated they had no authority. Horrible experience.

Helpful staff. It is a nice location. The room is comfortable but the bathroom was not really clean.

restaurant staff was lacking in service and hotel was in some disrepair. Rooms were nice.

Delaware Ave Wilmington DE

Hotel highlights

  • Free in-room WiFi
  • Onsite dining
  • Fitness center
  • Business center

Located in Downtown Wilmington, Sheraton Suites Wilmington Downtown is adjacent to Brandywine Valley and within a 10-minute stroll of The Playhouse on Rodney Square. This 3.5-star hotel has 223 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 223 individually furnished accommodations afford space to spread out with a separate bedroom and living rooms. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Sheraton Suites Wilmington Downtown, guests have access to a fitness center, WiFi in public areas, and a conference center. If you drive, self parking is USD 16 per night, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a business center, a computer station, and express check-in.

Room options

Club Suite, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 5

Club Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Sheraton Suites Wilmington Downtown

Everyone (17) Business (2) Couples (1) Family (6)
4
Everyone

By on Apr 16, 2021

Review comment responded on Apr 27, 2021

Thank you for the nice rating review

1
Friends

Orbitz messed up our reservation and sent it to the WRONG STATE! No one at Orbitz will return our calls and no one at the actual hotel sill return our calls. I have left multiple messages with the assistant general manager. Still no call back! They sure didn’t hesitate to charge our credit card $300 for a stay we couldn’t even use. Extremely upset and dissatisfied with BOTH Orbitz and the Hotel itself.

By on Apr 15, 2021

Review comment responded on Apr 19, 2021

Thank you for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

4
Everyone

By on Apr 9, 2021

Review comment responded on Apr 21, 2021

Thank you for the nice rating review

3
Family

I liked how big and clean the rooms were. The staff was very nice. I did not like that i paid for parking and both nights i had to park two blocks away from hotel. The hotel did refund my parking fees but this is definitely something i would not have agreed to if id known id have to walk 2 or more blocks late at night to get to my hotel. Overall if parking was more accomodating this hotel would be perfect.

By on Mar 22, 2021

Review comment responded on Mar 26, 2021

Thank you for your review. I have given your information about parking to the appropriate manager. We look forward to serving you in the future.

5
Everyone

This hotel has, hands down, one of the best shower's, I have ever used. Very clean and fresh smelling room, spacious and modern decor. I enjoyed the Starbucks coffee in the room. Comfortable bed!!!

By on Mar 7, 2021

Review comment responded on Mar 26, 2021

We enjoyed having you stay with us! We look forward to serving you again.

4
Family

Public spaces and elevators had worn appearance. Limited housekeeping no restaurant or food options on site

By on Feb 18, 2021

Review comment responded on Apr 6, 2021

Thank you for your review. I am truly sorry that we did not meet your expectations.

4
Everyone

The staff was excellent, but I was not aware that the restaurant was closed because of reconstruction. I have stay at this hotel in the pass, and I have always been pleased. Things were just a little off for me on this stay. I know COVID-19 is making things different, but I personally was expecting the restaurant to open after all it is advertised in the amenities.

By on Jan 3, 2021

5
Everyone

By on Sep 3, 2019

5
Family Business Business

Spacious and clean. Perfect for families who need room.

By on Aug 27, 2019

2
Family with small children

Elevators didn’t connect the hotel floors to the parking garage. No carts to roll your luggage through the lobby when you went down to get luggage and switch elevators. Glass pane facing the Main Street was cracked and spiderwebbing. Smell of weed everywhere.

By on Aug 20, 2019

Sheraton Suites Wilmington Downtown

422 Delaware Ave, Wilmington, DE 19801
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