Hotels in Whiteash

"We reserved a double queen bed room and when we arrived they put us in a single bed room. A double bed. For myself, my sister, and my 18 year old son. They had to bring us a rollaway bed which was hard as a rock and the actual bed in the room was slanted and uneven. Thankfully we only needed it for one night but we won’t be staying here again. No offers of reduced rates or anything for our situation. "

"Breakfast was good. Staff was excellent. Many things broken. No heated pool, door knob broke, bathroom wasnt working, key didnt work for back door, light broke at back door, couldnt go on patio by pool. "

"First room assigned had not been cleaned. Had food and trash, along with cigarette butts and smoke (in a non-smoking room). I understand that the misuse of the room was not management's fault, but that of the prior occupants. However, there should have been protocols in place to insure that rooms are cleaned and noted as such before new guests arrive. The front desk person was very apologetic and noticeably frustrated that this occurred, and when she told another staff member it was shrugged off. The second room assigned was like the rest of the hotel, and not well maintained. The carpet was not vacuumed well, large sections of paint were hanging from the bathroom ceiling, and the mini-fridge was not cleaned well. The following morning we found that the mounted hair drier did not work and they did not have another one available. There are no elevators, which I missed in the property details. With all of these issues though, the bed was comfortable."