We had a clogged drain in bathroom sink and the dish didn’t work. We called the front desk and someone was up within five and 10 minutes to address the problem. The hotel looks to be newly renovated but a few things need to be adjusted such as the shower the shower had was squirting water the ceiling and the toilet was loose from the floor. They will get there. Over all was nice
They advertise a continental breakfast - nothing - the pool is closed - the main lounge is closed - no computer access - undergoing major renovations but no where mentioned in the description on the app.
Waited 10 minutes to check out and no one was in front of me. Checkin wasn't much better. stayed at hotel when it was comfort inn and it was much cleaner and better customer service. Will look for a different hotel next time I am in Carbondale.
The carpet was worn and stained. The staff was friendly, but not very knowledgeable. The room numbers were taped to the door. But the price was right!
The motel room was nice, and clean. It was what I expected for the amount paid. The continental breakfast the next morning was very disappointing, and not as advertised. When my wife and I travel with our two large dogs we are forced to stay at the Super 8 and Motel 6. Because of this I am familiar with the continental breakfast provided by Super 8. It is routinely sub par. I was expecting more from Comfort Inn and was amazed by how bad it was. The Comfort Inn breakfast was no better than the Super 8 breakfast. Stale cereal and stale rolls. An overly sweetened orange drink. My wife and I checked out and went to a restaurant. We were not traveling with our dogs on this trip. Our dogs would not meet the Comfort Inn weight restriction.
I usually stay at Comfort Inns because of the cleanliness and quality however, the Carbondale stay was very disappointing. I had to ask for a different room because the first one had the most disgusting carpet and chair. It was so filthy I just couldn't tolerate it. The front desk clerk was apologistic and changed my room but as I moved through the facility all carpets in the halls and the rooms were filthy with large stains everywhere, not just one or two but all over the place. I wouldn't walk around my room without my shoes on. The clerk was going to offer me a reduction in what I paid but because I went through a third party to book the room he was not able to give me a discount which would have been nice.
The room was bigger than I expected. 2 comfortable queen size beds. Everything very clean. Would recommend highly.
The hotel is clean, rooms are comfortable, staff is friendly and price is just right. Recommend!
The only problem that I experienced during my stay was noise coming from the floor above. It sounded like children were running up and down the hallways. The first time I called the front desk they investigated the issue but could not find the source. The second time, the noise finally stopped but overall it lasted for about an hour.
Got off to a good start, was able to get an early check in. Room was quiet, clean and comfortable.
Prices were higher than usual this weekend, maybe due to college sports. Rooms were clean, comfy. Great am breakfast! Nice to have free wi-fi too.
This hotel was very clean and the staff was helpful in finding a good place to eat. The room was very clean and plenty of room to walk around.
Hotel was decent. Bed was pretty comfortable, and towels were really soft. Computer access was good. Pool and hot tub were great. Customer service lacked. 1st room was in out of order status, had to change rooms. 2nd room lacked necessities (ice bucket, shampoo, etc..). If you go, definately ask for room away from street, heard street some noise all night.[...]For comfort and cleanliness would recommend, for customer service, I would not.
Our son graduated from Southern Illinois University Carbondale. We found the hotel to be nice, clean, the staff was very happy to help with anything you needed. Over all we loved how quite our trip was, the beds were great, clean etc.
Comfort Inn & Suites Carbondale University Area places you within a 15-minute drive of popular attractions such as Shawnee National Forest and Southern Illinois University. This 73-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free continental breakfast is served each morning from 6:00 AM to 9:00 AM.
All 73 heated accommodations feature sitting areas. Guests can expect free WiFi and 43-inch flat-screen TVs with digital channels. Beds are dressed in down comforters and bathrooms offer rainfall showers and hair dryers. Microwaves, refrigerators, and coffee makers are also standard. Change of towels is available on request.
At Comfort Inn & Suites Carbondale University Area, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
We had a clogged drain in bathroom sink and the dish didn’t work. We called the front desk and someone was up within five and 10 minutes to address the problem. The hotel looks to be newly renovated but a few things need to be adjusted such as the shower the shower had was squirting water the ceiling and the toilet was loose from the floor. They will get there. Over all was nice
They advertise a continental breakfast - nothing - the pool is closed - the main lounge is closed - no computer access - undergoing major renovations but no where mentioned in the description on the app.
We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Waited 10 minutes to check out and no one was in front of me. Checkin wasn't much better. stayed at hotel when it was comfort inn and it was much cleaner and better customer service. Will look for a different hotel next time I am in Carbondale.
The carpet was worn and stained. The staff was friendly, but not very knowledgeable. The room numbers were taped to the door. But the price was right!
The motel room was nice, and clean. It was what I expected for the amount paid. The continental breakfast the next morning was very disappointing, and not as advertised. When my wife and I travel with our two large dogs we are forced to stay at the Super 8 and Motel 6. Because of this I am familiar with the continental breakfast provided by Super 8. It is routinely sub par. I was expecting more from Comfort Inn and was amazed by how bad it was. The Comfort Inn breakfast was no better than the Super 8 breakfast. Stale cereal and stale rolls. An overly sweetened orange drink. My wife and I checked out and went to a restaurant. We were not traveling with our dogs on this trip. Our dogs would not meet the Comfort Inn weight restriction.
I usually stay at Comfort Inns because of the cleanliness and quality however, the Carbondale stay was very disappointing. I had to ask for a different room because the first one had the most disgusting carpet and chair. It was so filthy I just couldn't tolerate it. The front desk clerk was apologistic and changed my room but as I moved through the facility all carpets in the halls and the rooms were filthy with large stains everywhere, not just one or two but all over the place. I wouldn't walk around my room without my shoes on. The clerk was going to offer me a reduction in what I paid but because I went through a third party to book the room he was not able to give me a discount which would have been nice.
The room was bigger than I expected. 2 comfortable queen size beds. Everything very clean. Would recommend highly.
The hotel is clean, rooms are comfortable, staff is friendly and price is just right. Recommend!
The only problem that I experienced during my stay was noise coming from the floor above. It sounded like children were running up and down the hallways. The first time I called the front desk they investigated the issue but could not find the source. The second time, the noise finally stopped but overall it lasted for about an hour.
Got off to a good start, was able to get an early check in. Room was quiet, clean and comfortable.
Thank you for taking the time to share. We appreciate your feedback regarding our front desk and also our shower. We hope to someday have another opportunity to host your stay.