Hotels in Westfield

"On one hand this property scored high marks for cleanliness. However that became a downside in this case. A properly cleaned tub floor become like a sheet of ice making a simple shower very unnerving, worrisome, and huge liability risk! To add to this danger, the shower lacked any grab bars to help support in the effort to avoid slip falls! Further, even when I suggested/requested a tub mat from front desk staff, I was told they “are not allowed to use tub floor mats” and didn’t show any concern over my obvious concern for myself and other guest for slip fall risk! She just blew me off to return back to her conversation that appeared to be of a personal nature with a visiting friend. Also receiving low marks in my review was maintenance of this property. The room heating unit was in disrepair. The cover was not secured and was only partially in place covering the mechanical parts of the appliance. Further yet, it did NOT effectively control room temperature. It only blew one Temperature which was not as desired and set on the unit’s thermostat. Cold when needed heat and vice versa! The toilet had a malfunction as well. I suspect a bad flapper in the tank as it sounded like a constant leak and fill process every few minutes. And, to flush the bowl, users had to hold the flush handle down for about 19-15 seconds until the flush finally occurred. Again, when I asked this to be repaired at front desk, I was blown off. Lastly, the room’s mini fridge unit was bad."

"The bathroom could have been a little cleaner in the shower/tub corners. Staff was pleasant and courteous. Breakfast was okay, I wish there was two choices of meat instead of two styles of sausages. Airport shuttle was third company agent but was fine."

"Clean and great staff"