West Loop Extended Stay America

"Housekeeping was terrible! They didn’t clean our room for 3 days despite requesting housekeeping. The room had no body wash despite requesting it multiple times. The room was dusty and absolutely had not been cleaned for days/weeks. The hotel had several roof leaks. There was mold and mushrooms growing on the ceiling of the breakfast area. There was a male working in reception. His name started with an I who was not very nice or helpful. He didn’t answer our calls and was not busy when I went down to the lobby. We had asked for a fork and he never responded to our requests. The breakfast was not very good. It was the same thing every morning. No variety. Happy hour was also not very good. Snacks were mediocre at best! Would not recommend this hotel to friends or family. "

"My neck and my back are killing me and the staff forgot to give me my breakfast vouchers until my 3rd day. Then they refused to compensate me instead told me to go to complain to "Expedia". Cool. Great service. The lobby restaurant is decent. The staff there was cool. Sit at the bar and have a handshake. "

"yes"