Holiday Inn Express Hotel & Suites Warsaw2.5 out of 5.0
Recent guest reviews
Last July we stayed at your Holiday Inn Hotel is Warsaw, IN. We were in town for a yearly conference. Upon arrival that evening we noticed that one of the beds appeared to be unmade, and sure enough there was hair, and debri in the sheets. Upon checking the other bed, realized it too was dirty. We called the front desk and they explained that the hotel was full and that they could not give us another room. It was late and we had 4 children so we asked if they could come clean the room so we could use it. Housekeeping proceeded let us know that they were way too busy to be able to clean the room and so they brought us sheets, leaving us to change the beds. We did...complaining at the desk that night and again in the am. We were assured that this was not typical service and that our stay would be taken care of. We never received a bill, at check out we were told it was all taken care of. Then about 1 month ago we noticed that our CLC card was charged for this stay. I have been talking to Carlee at the Holiday Inn in Warsaw several times a week since. She assured me on 2 occasions that she had called CLC and reversed this charge, I have called CLC and they deny that. So I spoke with Carlee this am and she said that her regional manager Bob S. has denied this and her hands are tied. We have stayed in hotels often and never had a situation like this, problems at so many levels from a dirty room, to refusal to clean it, to being told it was a no charge, to getting a bill over 9 months later,(which Carle admitted was their hotels fault and apologized as they have been having several billing issues, but that Bob insists is a CLC problem ) to being told it was a reversed charge, to refusal to do anything to make it right. WE have never been treated so poorly, lied to so many times and had any business so unwilling to make things right.
Very nice hotel. Booked a night using reward points. Beds were very comfortable and the room was nice sized. Midnight staff seemed a bit confused as we checked out early, but got the job done. We would definitely stay again when visiting the area.
Booked a room online (either my mistake or the site just defaulted me to a different date, as day i wanted was entirely booked) Printed my confirmation and immediately noticed the date was different than the one i wanted. Called the hotel immediately (would say no more than 5-10 mins. after booking room) was told NO CANCELLATIONS)? Have tried to speak with someone about this 3 seperate times since and was told each time "we will cal you back" and of course, no call back. Have a lil get together in Waraw( the weekend i was TRYING to book here) will surely make sure everyone i come in contact there knows of this issue and just how desperate this place seems to be to book a room!!! Never Again!
I was staying here for in relation to Grace College, which has a prenegotiated rate; unfortunately my assistant booked the room through our company travel agency which wasn't aware of this rate. When I arrived I realized and asked for the Grace rate and was told that this could not be changed since I had booked online. I thought that sounded odd, but oh well. I felt I was overcharged by over $40 because "online reservations could not be changed" (which I have had changed here before, BTW). Another member of my party got it changed and the other was not able to. I'm still not sure if this is policy or a front desk person who did not know how or was not empowered to do so. Regardless, the room was fine. It's not a fancy hotel but OK for a business stay, which is what I was there for. The bathroom is very dated. The room was, too, although not as bad as the bathroom. There are restaurants in the same parking lot as the hotel, and it is very convenient to Winona Lake. Not much to do in the area as far as I could tell. I travel a lot for work and this would be in the bottom 1/3 of hotels in which I've stayed.
Good things seems to be happening in Holiday Inn. To begin with the parking was ample, the check in was average, room is good, shower is excellent, coffee in the room kudos, the breakfast was nice and great idea on the egg white omellete, the internet was super fast, availability of USB charger. worked well for a business visit and will be back
Great Hotel, Great Team, Clean, Great service Room was nice and clean, Staff were pleasant Breakfast was wonderful Will stay there again I use to stay at the Hampton, But now I have found my new home..
Holiday Inn Express brand almost always defines value and this location was no exception. Staff was very accommodating and the hotel was very comfortable. It was close and convenient to restaurants and stores and the hotel was very quiet. I recommend this hotel to anyone visiting Warsaw, IN
The worst hotel experience I've ever had. The only room available was the one with bunk beds. As soon as I laid down to sleep on one of the bunk beds the bed bugs came to life. All on my pillow! We left immediately! I will say that the front desk staff was very apologetic and handled things professionally. I am sad to see the previous reviews about bed bugs in this room...obviously it hasn't been taken care of and others are exposed to this. Will not ever look at Holiday Inn Express the same. Too bad, usually high quality.
We stayed here every time we're in town to visit relatives. Used to be a great hotel, Clean and Quiet, Our last stayed was very disappointed which is not too long ago, It was back in August-2016.They put us near the Elevator. People came in and out the elevator making tons of noises. Kids running everywhere :( I've nothing good to say about this Hotel. If U really want to stay here make sure U ask for room away from elevator. We were in second floor by the way.
The policy of Holiday Inn Express is supposedly "satisfaction guaranteed." I was not given the room I ordered through Intercontinental booking or the rate guaranteed. I had to spend hours phoning to reach a correction of the charge elevated by $39. (Our next door room neighbors with whom we drove to the hotel got the rate which we had been promised.)The manager promised to at least correct the overcharge. This never came through so I went to my credit card and disputed the debit. The $39. was only returned after more phone calls and much time sending copies of the bill and the booking receipts to El Paso, TX We had requested a handicapped roll-in shower room. The manger said we got a hearing impaired room which offered a door bell! Many restaurants are near the motel and a very fine one on Winona Lake. The Wagon Wheel Theatre nearby offers excellent musicals during the season. But I would avoid this place again!
Holiday Inn Express Hotel & Suites Warsaw places you 1.2 mi (1.9 km) from Wagon Wheel Theatre. This 76-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. South Shore Golf Club is also within a 30-minute drive of this Warsaw hotel.
Free buffet breakfast is included with your stay.
The 76 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Free newspapers, free local calls, and hair dryers are other standard amenities.
Guests staying at Holiday Inn Express Hotel & Suites Warsaw enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 87 reviews