6/10 Okay
Angela
Traveled with partner
Oct 31, 2025
Disliked: Staff & service
It was clean but there wasn't much room for us to walk inside the room, the bed took up almost all the space (maybe 8 inches from the side of the bed to the wall, on the window side of the bed). Thankfully the huge headboard held our one piece of carry-on luggage and backpack. The room was pretty small, we had to walk into the bathroom sideways to get to the toilet. The hotel is VERY close and convenient to St. Mark's square and many restaurants. All that said -- a hotel is so much more than a room with a bed — it's also the service from the staff. Which was lacking. I have to say this was a very disappointing part. First, they do not seem to keep someone at the front desk. This caused me great trouble -- as a package had been sent to me the day I arrived -- but because no one was at the front desk to receive it the postal service returned it to sender in Rome! (It was my computer power source.) Very frustrating and costly for me. My power brick, cord and adapter never made it back - now I'm out $87! The breakfast in the morning was good but a bit confusing. No silverware is available for self service and there was very minimal staff (eg., only one person working in the front restaurant around the corner). To top it all off-- we had to open the windows at night (with no screens!) because they turned our A/C off! Apparently once they turn on the heat to the building, EVERYone gets heat. I woke up covered in sweat then threw up from being overheated.
Angela
Stayed 2 nights in Oct 2025
