Al Canal Regio0.0 out of 5.0
Recent guest reviews
I was looking forward to a couple of days in a cute, comfortable and cosy Venetian hotel (as shown in online pictures). I got there early and the friendly guy at reception showed me straight to my room. Great! Except that the room was NOTHING like the pictures online - it looked like a staff flat, still in the process of being built, with plain, whitewashed walls, a half-completed kitchen (no tap on the sink, no appliances plugged in and the fridge sitting on top of the stove), and cupboards full of cleaning supplies. Nothing of the charming Venetian decor on the internet! It was also outside the hotel, down a tiny alleyway, and on the ground floor. As a young woman travelling on my own, I didn't feel safe there and didn't spend either night there that I had paid for. This was compounded by the fact that the reception is only staffed during a few daytime hours, while I wanted to be out exploring the city, so there was no one I could express my dissatisfaction to. When I called up the number left on the reception desk for enquiries, I was hung up on twice. Final detail: the shower was tiiiiiny (just a shower head over one of the unnecessary two toilets), and went FREEZING cold within 5 minutes. Can't say I was thrilled...!
Good. Very well located, new furniture, clean room and toilet, good service and best value for money price. Near to main attractions, warm water. Cons. Room with no view to the channels, no elevator, no staff after midnight which made our arrival very complicate, difficult to find due to the lack of illumination or signs, wrong map location in booking. No breakfast. Recommended for young couples looking for a basic hotel with good location. This is not a romantic hotel but a practical one to sleep and see the city.
There is no one at the reception so you must guess what to do when you arrive. Also if you have any question or request for your staying the guy at the phone never resolve and keep telling you the next guy should solve. Finally, there was no hot water. Do not stay there if you want to enjoy your trip to Venece.
So Bad Hotel ! Room expensive below the description and photos in Hotel.com ! 199 € per night wit no breakfast windowless room - a skylight only it looked like a basement renovated in the bedroom Ashamed for 199 € The receptionist dared to answer, you pay cheap, that's why you have this room ! sorry but for me I gave 60 € for a night no more, that's the right price for me ! it looks like a room of Airbnb !!! and not an hotel as featured in the sites Booking and hotel.com; at least not this room ! And I had booked for a double bed, it was twin bed Nothing was respected for 199 € per night ! remove your hotel license and join Airbnb !!! Better credibility like this
After an hour of searching, eventually we found the hotel (do not follow the online map provided - it is not correct and we had to ask another hotel for directions). The Reception Manager met us and swiftly informed us that there was a "big problem" with our room and that we could not stay there. He had booked a room for us at their sister hotel, located near the Rialto Bridge, and offered complimentary breakfast as an apology. So we set off again with our suitcases and after another 20 minutes, found the next hotel down a dark alley, near to the bridge. We checked in immediately and were given the key to Room 1 - their "Superior room". Apparently. The room was awful - dark, cluttered, paint flaking from the ceiling, noisy and not very clean. We had one lamp that did not plug into anywhere and the bathroom was very cramped. We asked to speak to the manager on several occasions, being told they would be there later that day - they never appeared. The breakfast was poor - good job we didn't pay for it as I would have been even more annoyed. If it wasn't for the fact that my boyfriend proposed the day before we left, I would have much less happy memories of Venice. It certainly won't be the hotel for our honeymoon! I welcome a response from the hotel directly for what was a truly dreadful stay.
Good location, however book with caution. They have the basics right - like a safe place to stay, clean, simple amenities provided. In our time spend here our room roof was leaking, the staff were nowhere to be found, and it just seemed a little unkept. Any longer than 2 nights and we would've left early and found somewhere else.
Unfortunately like many others it was extremely hard to find down an alley. A local who lived all his life near the entrance to the alley did not know it existed. The person on reception was very nice and tried to sell trips of Venice but then their attitude changed when we did not want to purchase. In fact they became rude. As it was our 40 th wedding anniversary a room with a view was booked. The window was sealed over and only natural light was via a skylight. The door from the bedroom to the balcony was locked and the key could not be found. It should have been pointed out on the website that breakfast in bed is available but only if you bring it up yourself. The office/ reception is only open from 8.30 to 18.30 and keys are left on a table. It is very impersonal. It is not as described.
This is by far the worst hotel I've ever seen. Rooms 8 and 9 are simply a scam, not even worth a 1 star rating. Those rooms are actually outside the hotel, like 50m away in the same street. Of course, you won't find any pictures of those rooms on the website, nobody would come to this place anymore. First, nobody will be at the reception between 6pm and I don't remember when in the morning. Shower drain was blocked, mildew everywhere in the bathroom, dead spider on the floor with dust(clearly showing the room hasn't been cleaned at all, or cleaned by a blind guy) , no remote for the air conditioning in room 8 (room 9 has the total control) and the list goes on... The atmosphere is awful, big lack of light and you end up feeling like in a prison cell! How great for holidays. Considering the price for a room, you should avoid this place at all costs. Taking the risk to end up in one of those 2 rooms is not worth it. Then, we moved to room number 7. Bit better but clearly not a 3 star rating either. Too many things that you wouldn't find in a real 3 star... The so-called manager should be ashamed of his hotel . I guess all the peoples leaving good ratings ended up in good rooms, but more than 20% of bad feedbacks clearly show a big problem and the lack of consideration for the customers. Find a another hotel if you don't want your trip to be ruined
Well located near a vaporetto stop and a coop supermarket, it is at walking distance of the station, but if you have heavy luggage, it is better to ask for help. Rooms on the ground floor but they are on the path, exposed at the noise of the breakfast. The overall noise insulation between rooms can be improved. Comfort of the room is OK even if the bed can be better. We would have liked a bed protector for cleanness. And items in the room needs some fixing (shower head, plug in the wall). Note that the canal is very much used (it is a main connecting canal) so there is traffic especially emergency boats. The hotel is cozy and small. It also offers family oriented rooms. But this is a mismatch for such a setting as you are exposed to the noise of family (as they move more) and children specially. This is a pity. This hotel would much better be a couple only place. It offers breakfast (that we did not took) but does not offer other meals. In fact it is more closer to a B&B than a full blown hotel. The price seams in the average of the city, but the city is very expensive. Remember in Venice tourist = cash cow.
I was apprehensive to stay here after reading bad reviews. Staff were friendly, not always easy to find though. The room was fine and clean. However the shower curtain smelt awful and needs replacing! Overall the hotel was pleasant enough and in the perfect location!
- Walking distance to Ca' d'Oro and Rialto Bridge
- Free WiFi in rooms and public areas
- Concierge services
- 24-hour front desk
Located in Cannaregio, Al Canal Regio is within a 5-minute walk of Ca' d'Oro and within 15 minutes of other popular attractions like Rialto Bridge. This 11-room townhouse welcomes guests with conveniences like free in-room WiFi, concierge services, and a terrace. Located in central Venice, the townhouse is also near St. Mark's Basilica and Basilica di San Giovanni e Paolo.
For your convenience, a buffet breakfast is served for a fee each morning from 8:30 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.
All 11 air-conditioned rooms provide minibars, free bottled water, and safes. Guests can expect free WiFi and wired Internet, along with satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Other standard amenities include phones and desks.
At Al Canal Regio, guests have access to free WiFi in public areas and a terrace. There's discounted offsite parking, as well as an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage.
Reviews from Trip Advisor
68.0% of guests recommend this hotelTotal of 524 reviews