Al Canal Regio

Upon arrival at Al Canal Regio we were greeted by a young boy (possibly aged 15). He was very polite and informative. We were then shown to our room by an older man who disappeared shortly after and was not seen again during our stay. When we entered the room our first impression was not great. The room was not like the pictures advertised, the walls were marked, 2 single beds (advertisesed as a double room), bedding was dirty, mouldy mirrors and the list goes on! The bathroom was also unclean and the shower had fell off the wall! We went to complain immediately. The young boy instructed the cleaner to fix the shower, he replaced the shower with a dirty one and did not reconnect it to the wall. The young boy (who was running the hotel throughout our entire stay) told us we could not speak to the manager as he was not willing to come to the hotel and there was nothing that could be done because the hotel is full. We contacted our provider who then contacted the hotel. They told our provider the issues had been resolved which was clearly untrue. Nobody contacted us again in our stay to ask how we were getting on or if we needed anything, I found this rude considering we had complained on several occasions. Breakfast was also not served until 8:30, it was served in a very small seated area right outside our room, again, unprofessional. There was hardly any choice so we decided to avoid breakfast. Finally, when we went to check out the man arrived 15 minutes late meaning we had to rush in order to get to the airport in time for our flight. He hardly spoke English and did not apologise for our terrible stay or the fact he was late. This hotel is nothing like their advertisement and it is not run professionally. I would avoid this hotel at all costs, terrible customer service. Very unhappy.

Where do I start! Myself and my husband came here for our honeymoon, this being the very first time we had ever visited Venice. We absolutely loved Venice however this hotel is very badly managed. We arrived to one member of staff who looked about 12 years old, we then went up to our room when we opened the door it looked like it had been recently kicked in (scratches, the door didn't shut unless you locked it), the bathroom toilet was very low to the floor, had cracks in the toilet seat and was stained, the shower curtain was mouldy where it was too long for the shower and had been just sitting in stagnent water for a while! Basically the pictures online doesn't look anything like the real thing!! We couldn't sleep in the room where the air con didn't work properly so we decided enough was enough, we stayed for one night when we should of stayed for 3 nights, we checked out the following day to find another member of staff who couldn't speak any english and told us we couldn't check out until we contacted our travel agent...we had fully paid in a package deal so we were within our rights to leave...so we left!!!! Later that day we checked into another hotel and throughly enjoyed the rest of our honeymoon.

We stayed at Canal Regio again, after a first stay in 2012. The hotel is not correctly maintained, service is done my non professionals (cheap students, i assume), breakfast made of mainly industrial products... May be the hotel has been sold to an investor who just want to make good money out of it?

This place was terrible. I don't have much more to say except just don't stay here. The pictures were nothing like the real room, the rooms were dirty, small and stuffy. Although the location was good it was not worth. staying here. The staff were unhelpful and didn't know what was going on. Venice was a beautiful city and staying here will ruin your time here! Avoid at all costs.

Arrived Thursday with my 4 children. Mezzanine area with double bed, downstairs with double bed and a single and bathroom. Quite spacious. Very clean. Hard to find but followed ladies directions to get vaporetto to ca doro follow alley to Main Street, take a left then about 3 minutes up the street on the right hand side is a coop and a western restaurant. Go around the back of the western restaurant before the bridge, take a left then a right then a left and the hotel is on your right (small alleyways). Marco is very helpful and friendly.

Let's begin, first of all the photos don't do this "hotel" any justice what so ever! We were greeted by a nice man to begin with whom we were never to see again. Arriving at the room we were shocked to see the size and how outdated it was (it just wasn't looked after at all). We paid a lot of money for the 3 nights we were staying there so did expect a lot more for what we paid. When it was time to take a well overdue shower after 22 hours of travelling from Australia we were shocked to see a hose appliance in a very small shower. The hotel staff lets just get straight to the point we're absolutely useless, when asked for a new toilet paper roll they stared at us with a face of shock and returned with one used toilet paper roll which was almost finished. We were forced to use napkins from a restaurant that we went to do for dinner. My advice do yourself a favour and never stay here, you could pay the same price and stay somewhere much nicer.

We arrived ok to a girl on the reception, she wasn't overly friendly which is never a good start on arrival.Our room over looked the canal like we requested and was lovely but just average. There was no tea/coffee tray or kettle so had to go out for a coffee after a long day travelling! My husband asked the next morning and one was produced but with awful 'plastic cups and spoons' and no milk! The shower was awkward and not for tall people you had to duck down to get in and out! Not good! We would not stay here again sorry

Stayed here when we visited Venice for 2 nights. Hotel is good enough for the amount of time we were there. Was a loft type room, which was spacious. Need to supply more amenities and the room needs a bit of an update. Area is good enough as Venice is really walkable. Wouldn't stay here again if we came back to Venice as there are plenty of other options but if you are there for 2 nights or so and have no options then go for it.

App would not allow me to choose no stars, if it would I would choose no stars What a nightmare 1 like staying in a prison cell, no light 2 electrics were sparking, need a surge charger to work anything 3 shower in the toilet, and water goes all over the living room floor 4 fridge located in unsafe location , causing a bottle of wine to smash over the floor, and cause a cut to my foot, hotel staff were useless, no first aid box offered , had to go to local shop and source first aid equipment ourselves, glass wasn't even swept up properly so had to spend rest of holiday with our shoes on! Would never book here again, would not recommend anyone stays here, and wouldn't go back if you paid me 5. No reception, didn't see a soul the whole time we were there , apart of the man who tried to clean up the glass 6. Wifi was working