Al Canal Regio

Unfortunately like many others it was extremely hard to find down an alley. A local who lived all his life near the entrance to the alley did not know it existed. The person on reception was very nice and tried to sell trips of Venice but then their attitude changed when we did not want to purchase. In fact they became rude. As it was our 40 th wedding anniversary a room with a view was booked. The window was sealed over and only natural light was via a skylight. The door from the bedroom to the balcony was locked and the key could not be found. It should have been pointed out on the website that breakfast in bed is available but only if you bring it up yourself. The office/ reception is only open from 8.30 to 18.30 and keys are left on a table. It is very impersonal. It is not as described.

This is by far the worst hotel I've ever seen. Rooms 8 and 9 are simply a scam, not even worth a 1 star rating. Those rooms are actually outside the hotel, like 50m away in the same street. Of course, you won't find any pictures of those rooms on the website, nobody would come to this place anymore. First, nobody will be at the reception between 6pm and I don't remember when in the morning. Shower drain was blocked, mildew everywhere in the bathroom, dead spider on the floor with dust(clearly showing the room hasn't been cleaned at all, or cleaned by a blind guy) , no remote for the air conditioning in room 8 (room 9 has the total control) and the list goes on... The atmosphere is awful, big lack of light and you end up feeling like in a prison cell! How great for holidays. Considering the price for a room, you should avoid this place at all costs. Taking the risk to end up in one of those 2 rooms is not worth it. Then, we moved to room number 7. Bit better but clearly not a 3 star rating either. Too many things that you wouldn't find in a real 3 star... The so-called manager should be ashamed of his hotel . I guess all the peoples leaving good ratings ended up in good rooms, but more than 20% of bad feedbacks clearly show a big problem and the lack of consideration for the customers. Find a another hotel if you don't want your trip to be ruined

Well located near a vaporetto stop and a coop supermarket, it is at walking distance of the station, but if you have heavy luggage, it is better to ask for help. Rooms on the ground floor but they are on the path, exposed at the noise of the breakfast. The overall noise insulation between rooms can be improved. Comfort of the room is OK even if the bed can be better. We would have liked a bed protector for cleanness. And items in the room needs some fixing (shower head, plug in the wall). Note that the canal is very much used (it is a main connecting canal) so there is traffic especially emergency boats. The hotel is cozy and small. It also offers family oriented rooms. But this is a mismatch for such a setting as you are exposed to the noise of family (as they move more) and children specially. This is a pity. This hotel would much better be a couple only place. It offers breakfast (that we did not took) but does not offer other meals. In fact it is more closer to a B&B than a full blown hotel. The price seams in the average of the city, but the city is very expensive. Remember in Venice tourist = cash cow.

I was apprehensive to stay here after reading bad reviews. Staff were friendly, not always easy to find though. The room was fine and clean. However the shower curtain smelt awful and needs replacing! Overall the hotel was pleasant enough and in the perfect location!

Great location. It's hidden off the main thoroughfare, around a couple of corners, so you're insulated from most of the noise and hustle of tourists. We stayed in the superior room (room 1, with canal view and mezzanine sleeping area above the main room space). This is nice, although you do get woken up early when the occasional ambulance or noisy delivery boat speeds past in the morning - to be expected as you're in Venice and likely to be near a canal wherever you stay! We walked up from the main train station and it took approx 15 minutes (we slowed down to admire the sights, as it was our first time in Venice). Day staff were friendly, although the cover staff over the lunch hour when we arrived early didn't really know what was going on. Normal staff were very helpful and knowledgeable. We opted to have breakfast out of the hotel (they do provide tea/coffee/kettle/etc in the rooms, plus offer breakfast service in the breakfast bar) as we wanted to try as much Italian fare as possible during our trip. Lots of local places nearby to eat breakfast in, and a lot of lovely fresh bakeries/delis nearby, which you can use to stock up for picnic lunches during the day (calzones, baked pastries, sandwiches, etc.) You can walk to all the main sites within 15 minutes, and there are a number of watertaxi stops within 5 minutes walk of the hotel, so traveling to/from the airport is easy (note: buy a separate ticket, as it is a different company to that which operates the normal waterbus service on the canals), and if you're heading further afield, it's quicker than walking through the narrow alleys/streets. Rialto Bridge is approx 10 mins walk. Main train station 10-15 mins walk. St Marks is approx 10-15mins walk. The hotel desk isn't staffed in the evening (from 7-8pm, I think), which is one reason why the hotel doesn't have more "official" stars, but that seems to be the norm in Venice. It rained hard on our second to last night at around 11pm, so we popped into our room (room 1) to take shelter until it died down. Luckily for us that we did, as there was rainwater leaking through the ceiling lights (2) into the room and onto the table/things in the main living space. We moved our things out of the way and placed bins under the leaks to minimise the water damage/leaks. We called the hotel to inform them, and they did nothing that evening. The next day the cleaners did a great job of tidying up the room. This is the only negative experience we had in our stay, and it was out of the control of the hotel (getting staff over in the middle of the night is awkward on the islands in Venice). I would expect this to have been resolved before the next guest and rainstorm arrives. This is a great base to start your day from in Venice. You are pretty much left to your own devices, and apart from the check-in/check-out experience. I like this, as we could explore at our own pace and it was very romantic, despite the leaky ceiling as explained above - I was with my partner and we drank the prosecco we had bought the day before the rainstorm, while we waited for the rain to die down. You're in an island of peace in the centre of a busy touristy city.

Upon arrival at Al Canal Regio we were greeted by a young boy (possibly aged 15). He was very polite and informative. We were then shown to our room by an older man who disappeared shortly after and was not seen again during our stay. When we entered the room our first impression was not great. The room was not like the pictures advertised, the walls were marked, 2 single beds (advertisesed as a double room), bedding was dirty, mouldy mirrors and the list goes on! The bathroom was also unclean and the shower had fell off the wall! We went to complain immediately. The young boy instructed the cleaner to fix the shower, he replaced the shower with a dirty one and did not reconnect it to the wall. The young boy (who was running the hotel throughout our entire stay) told us we could not speak to the manager as he was not willing to come to the hotel and there was nothing that could be done because the hotel is full. We contacted our provider who then contacted the hotel. They told our provider the issues had been resolved which was clearly untrue. Nobody contacted us again in our stay to ask how we were getting on or if we needed anything, I found this rude considering we had complained on several occasions. Breakfast was also not served until 8:30, it was served in a very small seated area right outside our room, again, unprofessional. There was hardly any choice so we decided to avoid breakfast. Finally, when we went to check out the man arrived 15 minutes late meaning we had to rush in order to get to the airport in time for our flight. He hardly spoke English and did not apologise for our terrible stay or the fact he was late. This hotel is nothing like their advertisement and it is not run professionally. I would avoid this hotel at all costs, terrible customer service. Very unhappy.

Where do I start! Myself and my husband came here for our honeymoon, this being the very first time we had ever visited Venice. We absolutely loved Venice however this hotel is very badly managed. We arrived to one member of staff who looked about 12 years old, we then went up to our room when we opened the door it looked like it had been recently kicked in (scratches, the door didn't shut unless you locked it), the bathroom toilet was very low to the floor, had cracks in the toilet seat and was stained, the shower curtain was mouldy where it was too long for the shower and had been just sitting in stagnent water for a while! Basically the pictures online doesn't look anything like the real thing!! We couldn't sleep in the room where the air con didn't work properly so we decided enough was enough, we stayed for one night when we should of stayed for 3 nights, we checked out the following day to find another member of staff who couldn't speak any english and told us we couldn't check out until we contacted our travel agent...we had fully paid in a package deal so we were within our rights to leave...so we left!!!! Later that day we checked into another hotel and throughly enjoyed the rest of our honeymoon.

We stayed at Canal Regio again, after a first stay in 2012. The hotel is not correctly maintained, service is done my non professionals (cheap students, i assume), breakfast made of mainly industrial products... May be the hotel has been sold to an investor who just want to make good money out of it?

This place was terrible. I don't have much more to say except just don't stay here. The pictures were nothing like the real room, the rooms were dirty, small and stuffy. Although the location was good it was not worth. staying here. The staff were unhelpful and didn't know what was going on. Venice was a beautiful city and staying here will ruin your time here! Avoid at all costs.