Waterpark Hotels in Upstate New York, NY

"My kids had fun but overall we expected better. The staffing and service was poor and slow. A HUGE long waiting lin t check in with one person at front desk. Same for everything else. Water slide lines went slow and it was clear this was due to understaffing at the slides. All the eateries and cafe's seemed understaffed with huge waiting lines on what everyone knew was to be a busy week/weekend. Activities (high ropes course and arcade) and various eateries lacked signage so it was impossible to know when things opened. Signage was terrible at water park so you'd have no way to know what tube to take up what staircase to go on which slide. Our last day there, virtually all of the "pools" areas to play other than the big slides, were closed indefinitely so we did not get to enjoy 50% or more of the water park the last day, and no talk of partial refunds!"

"On the side entrance doors, cigarettes should be cleaned on a daily basis.. Cover blankets should be inspected monthly to remove stained ones within the room. "

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "