Older dated room. Didn’t know there was no elevator to our 3rd floor room. Very nice view out the window and balcony. However, would have been nice to know they have no microwave in there breakfast area, before we checked out. The desk clerk did say he would give us our key back so we could climb back up three flights to heat up our breakfast sandwich. Gee thanks! Get a microwave.
The room needed updating, painting, the vertical blinds and door with screen needed to be repaired or replaced. At first glance, the room looked clean but ledges and table were dusty. The bathroom fixtures also needed to be repaired and updated. I would definitely not stay again! Way too overpriced for the condition this room was in. The pool paint was peeling. The views were amazing, staff was helpful and friendly, and the lobby coffee was good. The loungers on the beach were also nice.
Beachfront
Staff was friendly. Room was clean. Great beach, good view of bay and well maintained, clean. Only negative comment is air conditioning could use cleaning and it’s very loud. It was difficult to sleep with it on so loud, no matter the setting. It worked great though.
We had a great view of Traverse bay, the beach was awesome. Had a slider to a small sitting area-small sign on slider that says watch your step- it is at least 110-12 in step down, not what is to be expected.
The room was nice and clean however one of the reasons I booked a room there was that it advertised a fireplace. The fireplace was an electrical FAKE NOT EVEN GAS one. The next morning I went to front desk to check out and asked if I was being charged extra for the FAKE fireplace and she said no that they were the same price. I said good because I wasn’t going to pay for it if I was. Other than that it served its purpose.
The room was extremely dated. Our jet tub barely worked. The tub also had gouges out of the bottom. The shower head was rusty..The tile floors were dirty. We were misinformed on the contents of the continental breakfast. The internet was extremely slow. I could go on because we were very disappointed!!!!
I love this place what i told to do had been done correctly!
I love that it was On the water and had private entry and balcony
The staff was absolutely wonderful. Room not quite as nice as the pictures. Property is definitely dated and could use upgrades (the carpet and couch were old and dingy. The bed was a little firm for my tastes, but was newer. The shower head had tons of mineral deposits so the water sprayed in random directions. The balcony was lovely and the view was very nice. They had great digital cable and a large TV. The wifi worked well. The air conditioner was a wall unit and very loud. The breakfast was very basic continental - boxes of cereal, those horrible dry/stale pastries that hotels try to pass off as food, muffins, activia yogurt and small red apples. Pool wasn't open. Overall the hotel itself was pretty average, but everybody was super friendly and went out of their way to give great customer service.
The staff was super friendly and gave us great ideas of things to do around town. My only thought is that the insides need to be updated. New paint, carpet. The outside is beautiful. They need to work on the rooms next.
Staff very nice. Breakfast sufficient. Jacuzzi could have been little cleaner yet it worked great. Outstanding view. Nice room.
Loved the balcony overlooking the bay and the area was perfect. Close to downtown shops, breweries and the other way a few miles back is the casino.
Pointes North Beachfront Hotel places you next to Lake Michigan and Traverse City Beach. This 48-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Pointes North Beachfront Hotel features free WiFi in public areas, a seasonal outdoor pool, and a terrace. You can take advantage of free parking if you drive. Front-desk staff can assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a picnic area and a vending machine.
Older dated room. Didn’t know there was no elevator to our 3rd floor room. Very nice view out the window and balcony. However, would have been nice to know they have no microwave in there breakfast area, before we checked out. The desk clerk did say he would give us our key back so we could climb back up three flights to heat up our breakfast sandwich. Gee thanks! Get a microwave.
Hey Thomas, Thank you for your review and feedback. We are a two building hotel and one building has an elevator and one does not. We try to inform all of our guest so they may plan and book accordingly. All of our rooms are outfitted with a kitchenette which includes a microwave and mini fridge. I apologize that using your in room microwave was an inconvenience for you. Our complementary grab and go breakfast is set up to provide and quick in and out amenity to get your day started. Thank you,PN Management
The room needed updating, painting, the vertical blinds and door with screen needed to be repaired or replaced. At first glance, the room looked clean but ledges and table were dusty. The bathroom fixtures also needed to be repaired and updated. I would definitely not stay again! Way too overpriced for the condition this room was in. The pool paint was peeling. The views were amazing, staff was helpful and friendly, and the lobby coffee was good. The loungers on the beach were also nice.
Thank you for your stay, Frances! I'm sorry that you had a poor experience in your room. We just completed updates in most of our rooms, but there are a few that are owned by individual owners. Those units will be separated from our remodeled rooms to offer a better expectation and experience in the future. I'm sorry for that trouble, and I hope your travels were nice. Please do try us again in the future to see the difference. Thank you! For the love of hospitality, Jonathan Pack Property Management
Thank you for the review! PN Management
Beachfront
Thank you for your feedback! We are glad to hear you enjoyed your stay! We hope to see you back again!
Staff was friendly. Room was clean. Great beach, good view of bay and well maintained, clean. Only negative comment is air conditioning could use cleaning and it’s very loud. It was difficult to sleep with it on so loud, no matter the setting. It worked great though.
Thank you for your feedback! We are happy to hear you enjoyed all of the amentias at the hotel! We apologize about the A/C unit and will get maintenance to look into it! We hope to see you back next year, relaxing on the beach again!
Thank you for the review! PN Management
We had a great view of Traverse bay, the beach was awesome. Had a slider to a small sitting area-small sign on slider that says watch your step- it is at least 110-12 in step down, not what is to be expected.
Thank you for the feedback on your stay. We will see what we can do to better describe the steps down to the beach. We want our guests to enjoy their visit and be able to access all areas. Have a nice night.
Thank you for staying at Pointes North. We are glad you enjoyed your visit.
We are glad you enjoyed your stay!
Hey Robert,Thank you for the great review! Please come and see us again soon! Thank you, PN Management