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Hotel Shu

Property class: 3

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Photo gallery for Hotel Shu

A narrow hallway leading to a bedroom with a bed, a nightstand, and a lamp.
A bathroom with a marble wall, a glass shelf with toiletries, and a shower with a handheld showerhead.
A room with two green leather chairs and a small round table, a floor lamp, and a window with sheer curtains.
A kitchen counter with stacked black plates, a white appliance, and a stainless steel faucet.
A kitchen with a gas stove, sink, and a microwave on a stand.

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Washer
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
16-18 Tomihisacho, Shinjuku, Tokyo, Tokyo, 162-0067
  • Place, Shinjuku Gyoen National Garden
    ‪6 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪10 min walk‬
  • Place, Shinjuku Isetan
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪41 min drive‬

Room options

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

Room DELUXE TWO BEDS

  • Sleeps 10
  • Free WiFi

Room DELUXE

  • Sleeps 10
  • Free WiFi

TWIN DELUXE

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Tokyo

Located in Shinjuku within a short walk of Shinjuku Gyoen National Garden, Hotel Shu is within a mile (2 km) of other popular sights such as MUFG Stadium. The 16 rooms at this 3-star apartment building include kitchenettes, microwaves, and electric kettles.
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What's nearby

  • Tokyo Toy Museum - 6 min walk - 0.4 miles
  • Shinjuku Gyoen National Garden - 6 min walk - 0.4 miles
  • Isetan Department Store Shinjuku - 10 min walk - 0.6 miles
  • Shinjuku Isetan - 12 min walk - 0.7 miles
  • Omoide Yokocho - 15 min walk - 0.8 miles

Getting around

  • Shinjuku-gyoemmae Station - 8 min walk
  • Seibu-Shinjuku Station - 17 min walk
  • Haneda Airport (HND) - 47 min drive

Restaurants

  • ‪HIGHBURY - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪The Smokist Coffee - ‬7 min walk
  • ‪和田屋 - ‬7 min walk
  • ‪福招門 - ‬5 min walk

About this property

Hotel Shu

Guests of Hotel Shu enjoy free WiFi in public areas, express check-in, and express check-out. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Each apartment is soundproofed and features a kitchenette with a microwave and a stovetop. A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers free toiletries, slippers, and toilets with an electronic bidet. Other standard amenities include a washing machine, an electric kettle, and an ironing board.

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  • Air conditioning
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • TV with cable channels

Laundry

  • Laundry detergent
  • Washing machine

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Iron/ironing board
  • Limited-hour front desk

Location highlights

  • In the city center
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 16 units
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Shu Tokyo
Hotel Shu Apartment
Hotel Shu Apartment Tokyo

Frequently asked questions

What's there to do near Hotel Shu?

This apartment is situated in Shinjuku within a short 7-minute walk of Shinjuku Gyoen National Garden and also 13 minutes on foot from Shinjuku Isetan. You'll also find Tokyo Imperial Palace and Shibuya Crossing within a short drive.

Will I be able to park at Hotel Shu?

No, there isn't parking at this apartment.

Does Hotel Shu feature a casino?

No, Hotel Shu doesn't have a casino.

Is there an indoor pool at Hotel Shu?

No, there is no indoor pool at this apartment.

Is Hotel Shu a good place to stay for couples?

Couples will appreciate amenities at this apartment, including a kitchenette and slippers in each apartment and a city view in some.

Are there hot tubs at Hotel Shu?

No, there isn't a spa tub at this apartment.

Does Hotel Shu have a restaurant that serves breakfast?

No, Hotel Shu doesn't have a restaurant that serves breakfast.

Does Hotel Shu allow pets to stay for free?

Yes, pets stay free at Hotel Shu.

Are there connecting rooms at Hotel Shu?

No, there aren't connecting guestrooms at this apartment.

Where is the closest airport to Hotel Shu?

The closest major airport to Hotel Shu is Haneda Airport (HND), which is 17 mi away (47 minutes by car).

Can I book a room with a balcony at Hotel Shu?

No, there aren't any apartments with balconies at Hotel Shu.

Hotel Shu Reviews

Reviews

6.6
Rating 10 - Excellent. 3 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 4 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, communication
良かったです。 また、利用させてください。
Stayed 10 nights in Oct 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort

清掃料を返してほしいです

一見綺麗に見えましたが、部屋の家具や棚の上、家具に近い床など埃がたまっていました。また、前の人の使い終わったコンタクトがそのまま放置され、お菓子の空き袋が床に散乱しており、到底よい宿泊施設とはいえません。 備品も予備が準備されておらず、トイレットペーパーがなくなり連絡したところ、備品倉庫から持っていくようにと言われました。 清掃料を4000円取られますが、どこに使われているのか全くの謎で無駄金です。 ペット可とのことでペットとの宿泊でしたが、安心して部屋の中を歩かせてあげることができませんでした。 チェックイン、アウトは対面ではない点でスムーズでした。
Stayed 2 nights in Aug 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
清掃の予約を3度して、1度しか清掃されなかった
Stayed 16 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Amenities
チェックインも臨機応変に対応していただき、助かりました。 また泊まりたいと思います。 ありがとうございました
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

普通

部屋はマンションの一室みたいな感じで、コンロや食器、洗濯機などいろいろ完備されてました。部屋自体も綺麗で快適でした。ただ、布団が薄く少し寒かったのと、宿泊代とは別で清掃料金をチェックインの際に支払わなければならないことをもう少し大々的に書いていただきたかったです。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
自分で調理もできるので、便利でした。
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
浴槽がかなりカビ臭く部屋まで異臭があり換気を1時間程度して落ちついた。 事前連絡や予約確認書にも記載されてない清掃料金を受付時はじめて言われた。 チェックイン時間を臨機応変に対応していただけたので良かったです。
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく部屋が寒かったです。寝る時も薄い掛け布団が1枚しかなく... 清潔感には少し欠けていました
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

チビ

Disliked: Cleanliness, amenities
ロケーション的にすごくいいです！ただ、目の前に大きなマンションがあるので、ビル風がすごくて、室内もなかなか温まらなく寒いです！ 普通のマンションみたいな感じで、自分の部屋みたいで落ち着き、すごく建物自体綺麗です！ ただ、、、8日間ほど滞在しましたが、バスタオルはその間1枚のみ！自分で洗濯しないといけません。 部屋の掃除も自分でですが、、、掃除機やトイレ掃除やお風呂掃除の道具がなく、自分で全部買いました！ フロントで貸して欲しい旨を伝えましたが、ないということでした！ 中国人の方経営なので、日本の風習とは違うのかもですねー！トイレもすごく臭くて、当日に一旦全ての掃除をしました！
Stayed 8 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
施設は出来たばかりなので綺麗です！ 普通のマンションという感じで、ホテルというより、自分の家みたいな感じです。 ペット可なのですごく助かりました！！ 8日間宿泊しましたが、バスタオルは1枚を自分で洗濯しないといけないし、トイレ掃除やお風呂掃除もなしです。洗剤は何一つないので、タワシやら洗剤やらアルコール消毒やら、全て自分でコンビニで買いました！ 設備は綺麗ですが、掃除が行き届いておらず、トイレの臭いが臭く、尿の垂れた跡とかがありましました。 宿泊1回に対して、5000円程度の清掃代を別途現地で取られるので、しっかり毎日掃除&タオルの交換ぐらいはしてもらいたいです。 １泊とかでも5000円は取られるみたいなので、短いお泊まりだと逆に高くついてしまいそうだと思います！ 長期滞在には安いと思うので、おススメです！ けど、、、洗剤持参をお忘れなく！
Stayed 8 nights in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

This was my first time to Japan and I was travelling with a friend. We decided to stay at Hotel Shu because of the price and location. While we were ultimately not disappointed, you should know that the twin bed suite is very tiny - typical for anY Japanese apartment. Communication with the hotel via email was prompt, timely. However, at the front desk it was limited because of our understanding of Japanese. If you need to book a taxi, make sure to ask the staff 24 hours in advance! I would definitely stay again. The self check in was a breeze and the place was very clean. The location was a tremendous advantage. There is a 7-11 and grocery store right around the corner.
Stayed 4 nights in Nov 2019
Verified review

6/10 Okay

じゃくそん

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
エアコンつけたら臭かった。 チェックアウトの時鍵をどこに返せばいいの分からなかった。
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

YUKIKO

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Verified review

2/10 Terrible

CHUNGHO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019