See all properties

The Prince Sakura Tower Tokyo, Autograph Collection

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Prince Sakura Tower Tokyo, Autograph Collection

Japanese garden
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
50-inch flat-screen TV with satellite channels, TV
Property amenity
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3-13-1 Takanawa, Minato, Tokyo, Tokyo-to, 108-8612
  • Place, Shinagawa Prince Cinema
    ‪5 min walk‬
  • Place, Meiji Gakuin University
    ‪9 min walk‬
  • Place, Happoen Garden
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Twin Room (Non-Smoking)+ Sauna Access

Deluxe Twin Room (Non-Smoking)+ Sauna Access | Down comforters, minibar, in-room safe, desk

Deluxe Twin Room (Non-Smoking)+ Sauna Access

8.8 out of 10
Excellent
(6 reviews)
  • 496 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

Deluxe King Room (Non-Smoking)+ Sauna Access

9.6 out of 10
Exceptional
(7 reviews)
  • 496 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

9.4 out of 10
Exceptional
(6 reviews)
  • 498 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Corner King Room, Non Smoking

Corner King Room, Non Smoking | Down comforters, minibar, in-room safe, desk

Corner King Room, Non Smoking

  • 429 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Junior Suite King Room, Non Smoking

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Sakura Suite, Non Smoking

Sakura Suite, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV

Sakura Suite, Non Smoking

  • City view
  • 925 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Twin Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

Junior Suite Twin Room, Non Smoking +Sauna Access

  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

  • 496 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

  • City view
  • 496 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

9.0 out of 10
Wonderful
(2 reviews)
  • 496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

Down comforters, minibar, in-room safe, desk

[Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

10.0 out of 10
Exceptional
(6 reviews)
  • 496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

Down comforters, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

  • City view
  • 496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

  • 570 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for [Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

  • 496 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • 496 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for [Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

  • City view
  • 496 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • City view
  • 496 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for [Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Terrace/patio

Kimpton Shinjuku Tokyo by IHG

Shinjuku
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 647 reviews
$503 nightly
The price is $554
Mar 18 - Mar 19
All taxes and fees included in total
Kimpton Shinjuku Tokyo by IHG

About the neighborhood

Tokyo

Located in Minato, The Prince Sakura Tower Tokyo, Autograph Collection is 2.3 mi (3.8 km) from Tokyo Tower and within a 10-minute drive of other popular attractions like Tokyo Imperial Palace. This 288-room, 5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and a gym.

What's nearby

  • Shinagawa Prince Cinema - 5 min walk - 0.3 miles
  • Koyasan Tokyo Betsuin Temple - 8 min walk - 0.4 miles
  • Meiji Gakuin University - 9 min walk - 0.5 miles
  • Sengakuji Temple - 11 min walk - 0.6 miles
  • Happoen Garden - 14 min walk - 0.8 miles

Getting around

  • Takanawadai Station - 9 min walk
  • Shinagawa Station - 11 min walk
  • Haneda Airport (HND) - 30 min drive

Restaurants

  • ‪喫茶室ルノアール - ‬10 min walk
  • ‪麻布茶房 - ‬11 min walk
  • ‪品川横丁 - ‬10 min walk
  • ‪和食・酒 えん - ‬11 min walk
  • ‪Executive Lounge - ‬12 min walk

About this property

The Prince Sakura Tower Tokyo, Autograph Collection

Guests staying at The Prince Sakura Tower Tokyo, Autograph Collection enjoy access to a full-service spa, a gym, and a sauna. If you drive, self parking is JPY 1500 per night, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a hot tub, and conference space.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Minibars, coffee makers, and safes are also available.
Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

Guests under 6 years old are not allowed in the hot tub.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Restaurant
Shinagawa Prince Hotel
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.4 out of 10, Very Good, 4,787 reviews
$118 nightly
The price is $130
Mar 15 - Mar 16
Shinagawa Prince Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 5,175 for adults and JPY 2,875 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • CILIEGIO
  • NADAMAN Takanawa Prime
  • SushiGinzaOnoderaNADAMAN

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Shopping

Family friendly

  • Free area shuttle
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 3,584 square feet of conference space
  • Business center

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 1998
  • Local artist showcase
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place on April 30, 2026, from 1-5 AM. All facilities that use power, including elevators and air conditioning will not be available during this time. Internet or WIFI will not be available from 1-11AM.
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from April 29 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to July 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5175 for adults and JPY 2875 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Nearby construction work may cause some noise disturbance.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Prince Sakura
Prince Sakura Hotel
Prince Sakura Hotel Tokyo Tower
Prince Sakura Tokyo Tower
Prince Sakura Tower Tokyo
Sakura Prince
Tokyo Tower Sakura
Prince Sakura Tower Tokyo Autograph Collection Hotel
Prince Sakura Autograph Collection Hotel
Prince Sakura Tower Tokyo Autograph Collection
Prince Sakura Autograph Collection
The Prince Sakura Tower Tokyo, Autograph Collection Hotel
The Prince Sakura Tower Tokyo, Autograph Collection Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Hotel Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Japan

Frequently asked questions

Is free cancellation available at The Prince Sakura Tower Tokyo, Autograph Collection?

The Prince Sakura Tower Tokyo, Autograph Collection offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Prince Sakura Tower Tokyo, Autograph Collection?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at The Prince Sakura Tower Tokyo, Autograph Collection on Mar 15, 2026 start from $381, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Prince Sakura Tower Tokyo, Autograph Collection?

This hotel is situated in Minato, close to Tokyo Tower, Shibuya Crossing, and Tokyo Imperial Palace. You'll also find Tokyo Bay and Roppongi Hills within a short drive.

Will I be able to park at The Prince Sakura Tower Tokyo, Autograph Collection?

Yes, parking is offered for JPY 1,500 per night with in/out privileges.

Is a spa located at The Prince Sakura Tower Tokyo, Autograph Collection?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body treatments, and massages.

Are there luxury amenities available at The Prince Sakura Tower Tokyo, Autograph Collection?

Yes, guests can indulge in luxuries such as a hot tub, 2 restaurants, and in-room massages at this hotel.

Does The Prince Sakura Tower Tokyo, Autograph Collection have a casino on the premises?

No, The Prince Sakura Tower Tokyo, Autograph Collection doesn't have a casino.

Is there an indoor pool at The Prince Sakura Tower Tokyo, Autograph Collection?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is The Prince Sakura Tower Tokyo, Autograph Collection a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 2 restaurants and a bar/lounge.

Does The Prince Sakura Tower Tokyo, Autograph Collection have a hot tub?

No, but all guestrooms at this hotel have jetted bathtubs.

Does The Prince Sakura Tower Tokyo, Autograph Collection have a restaurant with a breakfast menu?

Yes, The Prince Sakura Tower Tokyo, Autograph Collection has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Prince Sakura Tower Tokyo, Autograph Collection allow pets to stay for free?

No, pets aren't allowed at The Prince Sakura Tower Tokyo, Autograph Collection.

Does The Prince Sakura Tower Tokyo, Autograph Collection have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Prince Sakura Tower Tokyo, Autograph Collection?

The closest major airport to The Prince Sakura Tower Tokyo, Autograph Collection is Haneda Airport (HND), which is 8.2 mi away (30 minutes by car).

Can I book a room with a balcony at The Prince Sakura Tower Tokyo, Autograph Collection?

No, there aren't any guestrooms with balconies at The Prince Sakura Tower Tokyo, Autograph Collection.

Does The Prince Sakura Tower Tokyo, Autograph Collection host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Prince Sakura Tower Tokyo, Autograph Collection.

The Prince Sakura Tower Tokyo, Autograph Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 40 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DAISUKE

Liked: Cleanliness, staff & service, amenities
very professional, clean, the service is at top notch.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Clean room, great staff who are very welcoming and helpful. The ability to leverage the executive lounge was an excellent touch.
Stayed 1 night in Dec 2025

10/10 Excellent

Dinanath

Stayed 3 nights in Nov 2025

10/10 Excellent

Yuitan

Stayed 2 nights in Nov 2025

10/10 Excellent

Le Yi

Stayed 3 nights in Nov 2025

10/10 Excellent

Sean

Stayed 3 nights in Nov 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly helpful and happy. The hotel was clean and well maintained. It was a 5 minute walk to the train station which was convenient. There was a nice gym, great hot tub and saunas. The lounge was great too. The room was nice.
Stayed 13 nights in Nov 2025

4/10 Poor

jorge

Stayed 5 nights in Nov 2025

10/10 Excellent

Jadyn

Liked: Cleanliness, staff & service, amenities
10/10
Stayed 4 nights in Nov 2025

2/10 Terrible

David, Bayside

Stayed 4 nights in Nov 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are big and good amenities. Only complaint is bc they call it a sauna and whirlpool, I didn’t even think about Japans overall tattoo policies.
Stayed 3 nights in Nov 2025

10/10 Excellent

Krystle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Concierge
Stayed 5 nights in Oct 2025

6/10 Okay

MARK

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Executive lounge over-booked at times and offering a poor quality breakfast. At check-in, the lobby staff didn't even show us to the lift let alone offer to help with our bags. For a five star hotel, expected rather better albeit this was a holiday weekend.
Stayed 4 nights in Oct 2025

4/10 Poor

Yoshino

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We stayed at Executive floor and the room was old, but clean and comfortable. Hotel staff was great, but the restaurant service was not so great. She, the restaurant manager?, seemed so annoyed when we showed up with the welcome drink coupon from Expedia. She escorted Japanese guests to the window seat and told her staff to put us in the back far away from the window even though the window seat had a plenty of open seats. And they put us on the ONLY dirty table in the restaurant. All other tables were clean. They wiped the table after we sat down. They did not even give us napkins either. Meanwhile, the manager was talking to Japanese customers on her knees and smiling. There was no annoyed facial expression. If the Welcome drink was not so welcome, why do they offer? Breakfast was the same way, we noticed that they only escorted Japanese customers to the window seats. We will never go back to the hotel again. If you are staying there, we recommend you stay out of the restaurant on the 1st floor.
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Amer

Traveled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Oct 2025

8/10 Good

Michael, Kirkland

Stayed 7 nights in Oct 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of, if not the, best hotel experience I’ve ever had. The staff was so kind and attentive, the spa was so relaxing. Get the Japanese breakfast in the morning, it was amazing & filling. The gardens are lovely, the rooms are spacious and comfortable, the lounges are a fun perk if you get them, there is gym access, it’s near the train station. Fantastic hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Georgina, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with this hotel , everything it is Perfect
Stayed 2 nights in Oct 2025

10/10 Excellent

Bradley

Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying in this hotel. The grounds are beautiful and the service is top notch. Shinagawa Station is a 5 minute walk. The restaurants are very good.
Stayed 4 nights in Oct 2025

10/10 Excellent

Bryan

Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 7 nights in Sep 2025