Staff made the checkout uncomfortable as the elevator was completely jammed and then they kept calling and demanding to leave the room when I could not get to the room. It’s not reasonable to ask the guest to pay more or a penalty for late checkout when you make getting to the room so difficult due to inefficient elevator.
Some of the newer APA’s are decent... this one is not. The lobby smelled like leaking sewer pipes, the bathroom smelled like dirt. The other APA I stayed in had a raised bed, so suitcases can be stored underneath. Not this one. So, with only one hook for clothes and no shelves, we spent a lot of time jockeying for space and opening and closing suitcases. The rooms are small, even by Japanese standards, so I would only recommend short stays. Location was good...eateries and quick marts everywhere and transit about a 10 minute walk. Washer/dryer in the building, safe and quite, courteous staff
My experience in APA hotel is a very good experience. I will continue staying here next time when I come to Tokyo.
Terrible hotel with rooms the size of a Toyota Prius. Found used fake eye lashes on the bed. They cut every corner they can find. They even bribe you to put a "do not disturb" sign on the door for a free bottle of water. You're better off staying at a hostel.
First time visiting Japan and didn't know which hotel to pick. There were closer hotels to the Shibuya station, but this was perfect. So many restaurants and shops on the way and it's literally 10 minutes walking distance to the station. I'd pick this hotel again for my next trip back to Japan!
Hotel Staff extorted us for cash. Details: 1. Friend asks hotel to make dinner reso on Fri. and Sat. 2. Hotel mixes it up, so we go to the wrong restaurant. We contact them when we find our Fri. restaurant isn't open. 3. We return to the hotel later that night. My friend's key doesn't work. We go over to the desk. 4. Hotel Staff insists we pay 69k yen (~US$700) cancellation fee before he will provide a key to his room. 5. My friend says that he will sort it out in the morning. We were told earlier that if we go to the Fri. reso on Sat. and cancel the Sat. reso, we won't be charged. Staff refuses. Says we must pay him now. 6. Two hours. We say we will take care of it with the restaurant tomorrow. Ask for him to release my friend's room (which holds all his stuff: passport). Staff refuses. Calls security. 7. Another hour. Staff calls police. 8. I call AmEx Concierge. They suggest paying the fee and disputing later. 9. We offer to pay by AmEx and resolve in the morning. Staff refuses. Demands cash. 10. Another hour of negotiating (police call their English speaking counterpart and he coordinates over the phone) Staff agrees on compromise. All the cash we have on us and the balance on AmEx. Also wants us to go to the cash machine at 10 am and get as much cash as possible. We pay 12k in cash and 57k by AmEx. 11. Later, my friend goes to restaurant at open and resolves issue. Hotel Manager apologizes and provides full refund. Ordeal took around four hours.
Located in Shibuya, APA Hotel Shibuya-Dogenzaka-Ue is within a 10-minute walk of popular sights such as Shibuya 109 Building and Bunkamura. The 173 rooms at this 3-star hotel include refrigerators, flat-screen TVs, and soaking bathtubs.
Enjoy a bite to eat at コメダ珈琲店, the hotel's onsite restaurant. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 11 AM.
All of APA Hotel Shibuya-Dogenzaka-Ue's 173 air-conditioned rooms provide refrigerators, free newspapers, and phones. Guests can expect 40-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.
Guests of APA Hotel Shibuya-Dogenzaka-Ue enjoy free WiFi in public areas, microwave in a common area, and express check-out. Self parking is offered for JPY 3000 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a vending machine.
Thanks for staying with us. We appreciate your feedback!
Thank you for staying with us here at APA HOTEL and your review. We are looking forward to welcoming you back soon
Staff made the checkout uncomfortable as the elevator was completely jammed and then they kept calling and demanding to leave the room when I could not get to the room. It’s not reasonable to ask the guest to pay more or a penalty for late checkout when you make getting to the room so difficult due to inefficient elevator.
Thank you for staying to our hotel. I'm terribly sorry in regards to that matter. We hope you understanding to elevator and checkout time. Best regards.
Thank you for staying with us here at APA HOTEL Shibuya Dougenzakaue and your feedback. We are looking forward to seeing you again.
Some of the newer APA’s are decent... this one is not. The lobby smelled like leaking sewer pipes, the bathroom smelled like dirt. The other APA I stayed in had a raised bed, so suitcases can be stored underneath. Not this one. So, with only one hook for clothes and no shelves, we spent a lot of time jockeying for space and opening and closing suitcases. The rooms are small, even by Japanese standards, so I would only recommend short stays. Location was good...eateries and quick marts everywhere and transit about a 10 minute walk. Washer/dryer in the building, safe and quite, courteous staff
Thank you for your staying at APA HOTEL. We are sorry for making you feel uncomfortable. We will take the opinion received from you seriously and strive to improve the cleaning. As you said, many restaurants convenience stores are near our hotel. Thank you for your review, and we are looking forward to see you again.
My experience in APA hotel is a very good experience. I will continue staying here next time when I come to Tokyo.
Thank you for staying at APA Hotel , and thank you for your review. We hope to welcome you back again.
Terrible hotel with rooms the size of a Toyota Prius. Found used fake eye lashes on the bed. They cut every corner they can find. They even bribe you to put a "do not disturb" sign on the door for a free bottle of water. You're better off staying at a hostel.
First time visiting Japan and didn't know which hotel to pick. There were closer hotels to the Shibuya station, but this was perfect. So many restaurants and shops on the way and it's literally 10 minutes walking distance to the station. I'd pick this hotel again for my next trip back to Japan!
Hotel Staff extorted us for cash. Details: 1. Friend asks hotel to make dinner reso on Fri. and Sat. 2. Hotel mixes it up, so we go to the wrong restaurant. We contact them when we find our Fri. restaurant isn't open. 3. We return to the hotel later that night. My friend's key doesn't work. We go over to the desk. 4. Hotel Staff insists we pay 69k yen (~US$700) cancellation fee before he will provide a key to his room. 5. My friend says that he will sort it out in the morning. We were told earlier that if we go to the Fri. reso on Sat. and cancel the Sat. reso, we won't be charged. Staff refuses. Says we must pay him now. 6. Two hours. We say we will take care of it with the restaurant tomorrow. Ask for him to release my friend's room (which holds all his stuff: passport). Staff refuses. Calls security. 7. Another hour. Staff calls police. 8. I call AmEx Concierge. They suggest paying the fee and disputing later. 9. We offer to pay by AmEx and resolve in the morning. Staff refuses. Demands cash. 10. Another hour of negotiating (police call their English speaking counterpart and he coordinates over the phone) Staff agrees on compromise. All the cash we have on us and the balance on AmEx. Also wants us to go to the cash machine at 10 am and get as much cash as possible. We pay 12k in cash and 57k by AmEx. 11. Later, my friend goes to restaurant at open and resolves issue. Hotel Manager apologizes and provides full refund. Ordeal took around four hours.
Thank you for staying with us here at APA Hotel〈Shibuya-Dogenzaka-Ue〉and your review. We are looking forward to seeing you again.