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Recent guest reviews

Hotel facilities and service were excellent, and location very convenient to public transit. Shibuya is a great place as well.

I selected this hotel due to its convenient location in Shibuya Station and good price, to use as a base for a busy Tokyo visit, and not to hang out in. That was exactly what JR-East Hotel Mets offered, so it was perfect for my needs. It's not a luxury hotel (room was tiny) and it has minimal amenities. So if luxury is what you are looking for, you should look elsewhere (including hotels within a short walking distance of the station). One complaint: the electrical outlets were in the baseboard and above the desk, and so close to the floor or desk that travel adapters would not fit. I wound up using the USB for the courtesy mobile phone in the room, which meant charging each device one after the other. Minor inconvenience, easy fix.

Reserved with Orbitz and received confirmation number from hotel for non-smoking room, 3:00 check in. Arrived at 6:00 and they charged me $5 for "early check in" then assigned me a smoking room that smelled disgusting. I complained, showed them the reservation, then they charged me ANOTHER $5 for an upgrade to an "premium" room. Said room was SMALLER than the room I had at the same hotel a week earlier. Great location and nice hotel but this experience suggests anyone booking here should be cautious. I would send an email before arriving.

This space has been refurbished in the past couple of years and it is very nice and clean. The staff is very friendly and the hotel has a good vibe and atmosphere. Its very close to the train station as well.

This hotel is right above JR Shibuya Station, which makes it so much easier to get to and from Narita Airport and to all major Tokyo attractions by JR Yamanote Line. The hotel itself is clean and the 2-bed room is quite spacious.

Location is convenient and quiet. Staff service is great.

Nice hotel nice people and very convenience to do everything especially for shopping ! Will be back to this hotel again .

Nice hotel close to train station. Very convenient location in Tokyo.

Nice hotel. Lots of restaurants around the area, but little far from shopping and the station (entrance is close, but the platform is far). Great for business stay.

3-29-17 Shibuya, Shibuya-ku Tokyo Tokyo

Hotel highlights

  • Walking distance to Shibuya Crossing and Shibuya Hikarie
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Shibuya, JR-EAST HOTEL METS SHIBUYA is within a 10-minute walk of popular sights such as Shibuya Crossing and Shibuya Hikarie. The 195 rooms at this 3.5-star hotel include refrigerators, flat-screen TVs, and soaking bathtubs.


Dining

Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

JR-EAST HOTEL METS SHIBUYA's 195 air-conditioned rooms provide refrigerators, phones, and desks. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and bidets.


Property features

Guests of JR-EAST HOTEL METS SHIBUYA enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is offered for JPY 2000 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. This smoke-free hotel also has a vending machine.

Room options

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

2 Large Twin Beds | Sleeps 1

Superior Twin Room, Smoking (Maximum occupancy 1 adult)

2 Large Twin Beds | Sleeps 1

Premium Single Room, Non Smoking (Maximum occupancy 1 adult)

1 Large Twin Bed | Sleeps 1

Premium Single Room, Smoking (Maximum occupancy 1 adult)

1 Large Twin Bed | Sleeps 1

Guest reviews for JR-EAST HOTEL METS SHIBUYA

Everyone (10) Couples (1) Family (2)
5
Partner Couples

Hotel facilities and service were excellent, and location very convenient to public transit. Shibuya is a great place as well.

By on Jan 11, 2020

4
Everyone

By on Dec 18, 2019

4
Friends Family

I selected this hotel due to its convenient location in Shibuya Station and good price, to use as a base for a busy Tokyo visit, and not to hang out in. That was exactly what JR-East Hotel Mets offered, so it was perfect for my needs. It's not a luxury hotel (room was tiny) and it has minimal amenities. So if luxury is what you are looking for, you should look elsewhere (including hotels within a short walking distance of the station). One complaint: the electrical outlets were in the baseboard and above the desk, and so close to the floor or desk that travel adapters would not fit. I wound up using the USB for the courtesy mobile phone in the room, which meant charging each device one after the other. Minor inconvenience, easy fix.

By , from Los Angeles on Nov 9, 2019

2
Everyone

Reserved with Orbitz and received confirmation number from hotel for non-smoking room, 3:00 check in. Arrived at 6:00 and they charged me $5 for "early check in" then assigned me a smoking room that smelled disgusting. I complained, showed them the reservation, then they charged me ANOTHER $5 for an upgrade to an "premium" room. Said room was SMALLER than the room I had at the same hotel a week earlier. Great location and nice hotel but this experience suggests anyone booking here should be cautious. I would send an email before arriving.

By on Oct 25, 2019

4
Everyone

By on Oct 14, 2019

5
Everyone

By on Sep 15, 2019

5
Everyone

By on Sep 15, 2019

5
Business Business

This space has been refurbished in the past couple of years and it is very nice and clean. The staff is very friendly and the hotel has a good vibe and atmosphere. Its very close to the train station as well.

By on Sep 9, 2019

5
Family

This hotel is right above JR Shibuya Station, which makes it so much easier to get to and from Narita Airport and to all major Tokyo attractions by JR Yamanote Line. The hotel itself is clean and the 2-bed room is quite spacious.

By , from New Jersey on Aug 26, 2019

5
Everyone

Location is convenient and quiet. Staff service is great.

By on May 16, 2019

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