JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Reception
Staircase
Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(18 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(14 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Single - Non Smoking / Residential Style

  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the neighborhood

Tokyo

Located in Shibuya within a short walk of Shibuya Crossing, JR-East Hotel Mets Shibuya is within a mile (2 km) of other popular sights such as Yoyogi Park. This 186-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, laundry facilities, and a 24-hour front desk.

What's nearby

  • Shibuya Sky - 3 min walk - 0.2 miles
  • Shibuya Scramble Square - 3 min walk - 0.2 miles
  • Shibuya Hikarie - 5 min walk - 0.3 miles
  • Cerulean Tower - 6 min walk - 0.4 miles
  • Shibuya Crossing - 6 min walk - 0.4 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing
Guests of JR-East Hotel Mets Shibuya enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is offered for JPY 2000 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. This hotel also has a vending machine.
Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms have hair dryers, slippers, and toilets with an electronic bidet. Other standard amenities include refrigerators, phones, and desks. Housekeeping is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is a free cancellation option available at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see within easy reach of JR-East Hotel Mets Shibuya?

This hotel is situated in Shibuya within a 10-minute walk of Shibuya Crossing and Shibuya Sky. You'll also find Tokyo Tower and Tokyo Imperial Palace within a short drive.

Will I be able to park at JR-East Hotel Mets Shibuya?

Yes, covered parking is offered for JPY 2,000 per night with in/out privileges.

Does JR-East Hotel Mets Shibuya feature a casino?

No, JR-East Hotel Mets Shibuya doesn't have a casino.

Is there an indoor pool at JR-East Hotel Mets Shibuya?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at JR-East Hotel Mets Shibuya?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as a 24-hour front desk.

Does JR-East Hotel Mets Shibuya have a hot tub?

No, this hotel doesn't have a spa tub.

Does JR-East Hotel Mets Shibuya feature a restaurant that includes a breakfast menu?

JR-East Hotel Mets Shibuya offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will JR-East Hotel Mets Shibuya allow pets to stay free of charge?

No, pets aren't allowed at JR-East Hotel Mets Shibuya.

Are there connecting rooms at JR-East Hotel Mets Shibuya?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from JR-East Hotel Mets Shibuya?

The closest major airport to JR-East Hotel Mets Shibuya is Haneda Airport (HND), which is 14.9 mi away (41 minutes by car).

Are there rooms with balconies at JR-East Hotel Mets Shibuya?

No, at JR-East Hotel Mets Shibuya, there aren't any guestrooms that list a balcony.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1001 reviews
Rating 8 - Good. 306 out of 1001 reviews
Rating 6 - Okay. 53 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities

Buen precio calidad y ubicación

El hotel está muy bien ubicado. Las habitaciones chicas (yo reservé una un poco más grande). El desayuno se repetía un poco para estadías mayores a 3 días. Pero el precio calidad era correcto
Stayed 5 nights in Aug 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Mustafa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Ugyen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. The road repairs confused gps I think And we went in circle while walking around Shibuya scramble square :)
Stayed 3 nights in Aug 2025

8/10 Good

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and connected to the subway but the check in process was too clunky! Otherwise an enjoyable stay.
Stayed 2 nights in Aug 2025

8/10 Good

Sangho

Stayed 3 nights in Jul 2025

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1000000/10, I will be back!!

This hotel is super conveniently located to everything I needed! Their laundry facilities were supremely helpful and the fact that I could check if any machines were free from the comfort of my room was amazing!! The front desk staff was really helpful and helped me book luggage forwarding to the airport for the first time, had a luggage scale to borrow, and had a fully stocked amenities bar for my personal grooming needs. I could not ask for a better hotel and will definitely be back!!
Stayed 8 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked being close to transit. However, the construction going on around the station makes it very hard to navigate where you’re going. Hotel was clean and quiet. Beds very hard which may or may not be your thing. Laundry room excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. The staff was fantastic and friendly. Get the breakfast buffet, it’s great!I really love this place.
Stayed 3 nights in Aug 2025

8/10 Good

Daniel, Montreal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean and so was the hotel generally speaking. Only complaint was the soundproofing: could hear trains passing quite easily, and could also hear noise from the halls and adjoining rooms pretty well.
Stayed 4 nights in Aug 2025

8/10 Good

Phuong, Gloucester City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have good customer service. They kept this hotel well maintained and clean. My twin room are not so tight and bathroom are very clean. Air conditioner are strong and a lot of nice TV channel to watch. It’s about 10 minutes walk to the Shibuya Stream shopping mall and Shibuya train station. They give out free toothbrush, toothpaste, lotion, face cleanser, tea, coffee and etc. at the lobby.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kyle

Stayed 3 nights in Jul 2025

10/10 Excellent

William, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel in Osaka was absolutely fantastic, and the room had all that you need in a compact Japanese form. Excellent concierge staff. Many supermarkets and corner eats and walkable to Metro.
Stayed 2 nights in Jul 2025

8/10 Good

Anwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Alexandra, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI
Stayed 4 nights in Jul 2025

8/10 Good

Cesar, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025