JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi
Staircase
Reception
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Place, Roppongi Hills
    ‪4 min drive‬
  • Place, Meiji Jingu Shrine
    ‪6 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪29 min drive‬

Room options

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.0 out of 10
Very good
(16 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(12 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Single - Non Smoking / Residential Style

  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the neighborhood

Tokyo

Located in Shibuya within a short walk of Shibuya Crossing, JR-East Hotel Mets Shibuya is within a mile (2 km) of other popular sights such as Yoyogi Park. This 186-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, laundry facilities, and a 24-hour front desk.

What's nearby

  • Shibuya Crossing - 6 min walk - 0.4 miles
  • Yoyogi Park - 18 min walk - 1.0 mile
  • Roppongi Hills - 4 min drive - 1.5 miles
  • Meiji Jingu Shrine - 6 min drive - 1.9 miles
  • Tokyo Tower - 9 min drive - 2.7 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing
Guests of JR-East Hotel Mets Shibuya enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is offered for JPY 2000 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. This hotel also has a vending machine.
Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms have hair dryers, toilets with an electronic bidet, and slippers. Other standard amenities include refrigerators, phones, and desks. Housekeeping is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is a free cancellation option available at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see within easy reach of JR-East Hotel Mets Shibuya?

This hotel is situated in Shibuya within a 10-minute walk of Shibuya Crossing, Shibuya Scramble Square, and Hachikō Memorial Statue. You'll also find Tokyo Tower and Tokyo Imperial Palace within a short drive.

Will I be able to park at JR-East Hotel Mets Shibuya?

Yes, covered parking is offered for JPY 2,000 per night with in/out privileges.

Does JR-East Hotel Mets Shibuya feature a casino?

No, JR-East Hotel Mets Shibuya doesn't have a casino.

Is there an indoor pool at JR-East Hotel Mets Shibuya?

No, there is no indoor pool at this hotel.

Is JR-East Hotel Mets Shibuya good for couples?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as a 24-hour front desk.

Does JR-East Hotel Mets Shibuya have a hot tub?

No, this hotel doesn't have a spa tub.

Does JR-East Hotel Mets Shibuya feature a restaurant that includes a breakfast menu?

JR-East Hotel Mets Shibuya offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will JR-East Hotel Mets Shibuya allow pets to stay free of charge?

No, pets aren't allowed at JR-East Hotel Mets Shibuya.

Are there connecting rooms at JR-East Hotel Mets Shibuya?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from JR-East Hotel Mets Shibuya?

The closest major airport to JR-East Hotel Mets Shibuya is Haneda Airport (HND), which is 14.9 mi away (41 minutes by car).

Are there rooms with balconies that I can book at JR-East Hotel Mets Shibuya?

No, there aren't any guestrooms with balconies at JR-East Hotel Mets Shibuya.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. The staff was fantastic and friendly. Get the breakfast buffet, it’s great!I really love this place.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kyle

Stayed 3 nights in Jul 2025

10/10 Excellent

William, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel in Osaka was absolutely fantastic, and the room had all that you need in a compact Japanese form. Excellent concierge staff. Many supermarkets and corner eats and walkable to Metro.
Stayed 2 nights in Jul 2025

8/10 Good

Anwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Alexandra, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI
Stayed 4 nights in Jul 2025

8/10 Good

Cesar, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Cengiz

Traveled with family and small children
Liked: Cleanliness, staff & service
The location of the hotel is absolutely fantastic. It is easy to get around the city by subway or taxi. The only downside is the size of the rooms and the beds. They are quite small. One side of the bed is the wall and the size is like a single. I wish they had a bit larger rooms.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing with this property! Right at the heart of Shibuya. Everything is walkable. So many food options and easy access to transportation.
Stayed 6 nights in Jul 2025

4/10 Poor

Sandra

Traveled with partner
Disliked: Cleanliness
We only stayed for one night, and while the location was excellent—just a few minutes' walk from the train station and a shopping mall—the overall experience was disappointing. The room was extremely small, and the bed being attached to the wall made it very inconvenient and uncomfortable. Check-in was done through a self-service kiosk, and while there was staff available, they weren’t very friendly and their English was limited, which made communication a bit difficult. Overall, I wouldn’t recommend this hotel for the price, as it doesn’t meet the expected standards.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 6 nights in Jul 2025

8/10 Good

CELINA

Stayed 2 nights in Jun 2025

8/10 Good

CELINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my family during a summer vacation in Tokyo. I like the fact that this hotel is at a location that is convenient for almost everything from food, shopping, to transportation. It is a 5 minutes walk to Shibuya Scramble and less than 10 min walk to Shibuya crossing and Shibuya train station. The property is clean and the staff is friendly and helpful. I highly recommend this place to everyone.
Stayed 4 nights in Jun 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Wanda T

Traveled with family
Liked: Cleanliness, property conditions & facilities
I got into hotel just after 9pm and there was one agent on duty. The check in was via a kiosk and she was helping another guest. After some time, we checked in and the room was nice. It was clean and the bathroom looked like it was renovated. There were slippers and a robe, nice touch (didn't get that at the Hilton Tokyo Bay!) The bidet had warm toilet (Hilton did not). There was complimentary coffee and the usual toiletries you get at lobby. Location was close to the Stream near many restaurants, very convenient. Lobby isn't grand and it's in small office building. If you're good with that which I was, I totally recommend this hotel for the price, room and location!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Xianxiang

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

8/10 Good

MaryJane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of downtown
Stayed 4 nights in Jun 2025

10/10 Excellent

Leonora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and walkable to a lot of places of interest.
Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Jun 2025

10/10 Excellent

Yuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next to the Shibuya station. Lots of restaurants nearby. Clean rooms and friendly staff. FamilyMart nearby which we bought our breakfast everyday. You can hear the trains passing by but it didn’t bother us. Hotel provides slippers and pajamas. Toiletries can be picked up next to the front desk
Stayed 4 nights in Jun 2025