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3.5 out of 5.0


3.5 out of 5.0

Recent guest reviews

Stayed at JR Shibuya Mets for 5 days in June 2019. Good location- connected to JR Shinjuku station and across the road from Shibuya Stream with its numerous restaurants, as well as a Lawson’s. It was also within a walkable distance to Shibuya Crossing and Hachiko statue. It is a multi-use building with a doctor’s office, medical imaging office, pharmacy and cafe sharing the building. Reception is on level 4 - there is a self-serve counter for toiletries and teas which was a nice touch and probably helps reduce wastage of these products too. Our room was quite spacious by Japan standards - we were able to fit 2 adults and open 2 check-in suitcases comfortably. There was also a Handy phone with 4G data and preloaded guides to use during your stay - very convenient when out and about and needing to use Google Maps. There were quite a lot of roadworks and construction upgrades to the Shinjuku station during our stay. It was surprisingly quiet in our rooms despite this however it made finding the hotel and landmarks a bit tricky initially. Overall, it was a pleasant stay for us. Hi

I had a good experience at JR mets. The location is convenient as its close to Shiuya station. The rooms are compact, otherwise it was a very good experience. The staff are very courteous and helpful. Breakfast was good, with some good options. Very clean and otherwise comfortable.

I really like this hotel. Perfect location and good service. Very close to Shibuya station. You can go anywhere including the airport. The rooms are small but very comfortable. The staff is very friendly.

We stayed for 3 nights on arrival Tokyo. The rooms are very spacious by Tokyo standards, and immaculately clean. The hotel is adjacent to Shibuya station, but our rooms were very quiet. The staff were friendly and helpful and free tea, coffee and amenities are provided. A smartphone is available for the duration of your stay, allowing internet access while out and about, as well as free calls. This hotel is excellent value for money and I would definitely stay here again.

We booked this based on previous trip advisor reviews and were not disappointed. For your money, you get a small room with some amenities. Positives + great location + decent coffee available for no charge at reception + a few places within 5 minutes walk offering breakfast Neutral - hard as nails bed (relative to western hotels) Negative - its a small room, even the superior room for two! Very manageable unless you are on the large side

Our family has stayed here for several nights, in two rooms on 14th floor. We are facing the street but haven’t had any noise issues. There is a lot of construction in Shibuya due to the Olympics though. This is a great location, right up the exit from the station particularly when arriving on NEX. It’s only 10 min walk to the Shibuya crossing with a heap of great restaurants very close by. There is a Lawsons across the street too. The room is OK size for Tokyo, we have plenty of room for luggage and a desk and chair. There is a bath too, with complementary bath salts in reception, along with amenities and tea and coffee. I’d stay here again.

This hotel has some good pluses but also some drawbacks. The pluses include being adjacent to Shibuya Station. So if you take the Narita Express into or out of Tokyo, you have only a very short walk and an escalator to or from the hotel. This was very useful for our travel with suitcases. The hotel is modern and you can get all the coffee you want from their fresh-brew machine in the lobby. And the coffee is good. The drawbacks are that the rooms are quite small and the bed is too. One of us slept flush against the wall, without a nightstand or a reading light. The English proficiency of the staff at reception is spotty at best. So asking a question or expressing a concern can be a challenge. Fortunately there are usually several on duty at a time, so you have a good chance that one of them can talk with you. The location is pretty good in that you have a ten minute walk toward downtown Shibuya with all its bright lights and shops.

Pros: 1. Easy access as hotel entrance is right next to JR station gate. No need to go outdoor if the weather is bad and quick to get to the train platform in chilly winter. 2. Room was clean, spacious in Japan standard and has a nice bath tub. We had a twin room and they were double beds. Very comfy to sleep in. 3. Self service station has a variety of bath salts to choose from, definitely helped me to relax after a day out. There's free coffee at the reception and would have been handy to have on the go but this was not mentioned to us by the front staff so we only saw it when we checked out. 4. Many options to eat around the hotel and a few convenient stores across the street. Cons: 1. Initially we had a room facing the street, it was fine until the night time constructions started and it went on all night long. According to the road work sign, it's on till March and it's throughout the whole night. We asked for a room change and they gave us an upgrade to a room facing the train track. Was slightly better as the train noise was not as loud as the construction work but was still audible for us to get a good sleep. Why couldn't they put more sound proof window knowing it's built next to the train tracks are beyond us. There are other hotels close to train track yet no sound could be heard. Stayed two nights and poor sleep for both. 2. Staff could speak basic English but when it came to issue mentioned above, the first front desk staff we spoke to did not understand what we were saying at all and I had to explain in very poor Japanese. Even when the manager came out, we still had slight issue in communicating but we were grateful they were willing to do a room change in the end to assist. Based on the noise factor, this would not be my 1st choice if I were to stay in Shibuya again. I'd rather pay more for a good night sleep!

This hotel is has the best location in all of Shibuya, it is right beside the JR-EAST train station, when you get off the Narita Express, exit at new south exit and you will find the hotel there! The rooms are small but very nice, all hotel rooms in Tokyo are small but this one is very nice. Also, make sure to book a room in the higher floors, because the trains can get very noisy!

The hotel is located within Shibuya station, at the New South Gate. There is direct access to the Narita Express train, so on arrival, it took me literally one minute from the train to reception. (The station is huge, though, so it’s a ten-minute walk to Yamanote Line at busy times.) There is a 24 hour convenience store opposite the hotel, inexpensive eating options nearby and all of Shibuya shopping is within walking distance. I had booked a nonsmoking premier single room. It differs from the standard room only by being located on a high floor (I enjoyed a great sunrise view of Tokyo Tower from my room) and having a 531 ML water bottle in the room, replenished daily. The room was impeccably clean and fresh, and had all the usual amenities you could expect of a Japanese hotelroom, but, as you can expect of Tokyo, the room was very small. Sort of like a large closet with a bed. This came as no surprise, though, so I wasn’t disappointed. The bathroom had a deep, but not full length, bathtub and a handheld shower with excellent water pressure, and of course one of those Japanese toilet seats with lots of functions. The room was very quiet. There was free wifi, which worked reliably and was fast. Check-in is at 3 pm, but they were happy to check me in two hours prior against an extra charge of 2000 yen, taxes included. Check-out is at 11 am. The receptionists speak enough English to handle simple matters. Breakfast (7-10 am in the third floor café) was an interesting experience that resembled the army. Some ten minutes before 7, people start lining up behind the café door, and come 7 o’clock sharp, the door opens. Everyone moves in in a line and goes to the bar counter, where the food is lined up on one long table. The line moves slowly but with almost military prescision, and it’s eerie quiet all the time. At later hours, when the inital line has cleared, it is more relaxed, though. The food was primarily Japanese, with some attempts at pseudo-western items. Nothing to write home about. If it’s not included in your room rate, you pay 1000 yen. Overall, a good hotel experience and a relatively inexpensive one, too, considering the price level in the city.

3-29-17 Shibuya, Shibuya-ku Tokyo Tokyo

Hotel highlights

  • Walking distance to Shibuya Crossing and Shibuya Hikarie
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Shibuya, JR-EAST HOTEL METS SHIBUYA is within a 10-minute walk of popular sights such as Shibuya Crossing and Shibuya Hikarie. This 195-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


A flat-screen TV comes with pay movies, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include a refrigerator and a desk.

Property features

Guests of JR-EAST HOTEL METS SHIBUYA enjoy free WiFi in public areas, coffee in a common area, and a computer station. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.

Room options

Superior Twin Room, Smoking (For 2 person)

TwinXL 2 | Sleeps 2

Premium Green Room, Non Smoking (For 2 person)

TwinXL 2 | Sleeps 2

Superior Twin Room, Non Smoking (For 2 person)

TwinXL 2 | Sleeps 2

Superior Single Room, Smoking (For 1 person)

TwinXL 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 266 reviews