JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Staircase
Lobby
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(21 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(17 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Single - Non Smoking / Residential Style

  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the neighborhood

Tokyo

Located in Shibuya within a short walk of Shibuya Crossing, JR-East Hotel Mets Shibuya is within a mile (2 km) of other popular sights such as Yoyogi Park. This 186-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, laundry facilities, and a 24-hour front desk.

What's nearby

  • Shibuya Sky - 3 min walk - 0.2 miles
  • Shibuya Scramble Square - 3 min walk - 0.2 miles
  • Cerulean Tower - 6 min walk - 0.4 miles
  • Shibuya Crossing - 6 min walk - 0.4 miles
  • Hachikō Memorial Statue - 6 min walk - 0.4 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing
Guests of JR-East Hotel Mets Shibuya enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is offered for JPY 2000 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. This hotel also has a vending machine.
Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms have hair dryers, slippers, and toilets with an electronic bidet. Other standard amenities include refrigerators, phones, and desks. Housekeeping is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is a free cancellation option available at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see within easy reach of JR-East Hotel Mets Shibuya?

This hotel is situated in Shibuya within a 10-minute walk of Shibuya Crossing, Shibuya Sky, and Hachikō Memorial Statue. You'll also find Tokyo Tower and Tokyo Imperial Palace within a short drive.

Will I be able to park at JR-East Hotel Mets Shibuya?

Yes, covered parking is offered for JPY 2,000 per night with in/out privileges.

Does JR-East Hotel Mets Shibuya feature a casino?

No, JR-East Hotel Mets Shibuya doesn't have a casino.

Is there an indoor pool at JR-East Hotel Mets Shibuya?

No, there is no indoor pool at this hotel.

Is JR-East Hotel Mets Shibuya a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as a 24-hour front desk.

Does JR-East Hotel Mets Shibuya have a hot tub?

No, this hotel doesn't have a spa tub.

Does JR-East Hotel Mets Shibuya feature a restaurant that includes a breakfast menu?

JR-East Hotel Mets Shibuya offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will JR-East Hotel Mets Shibuya allow pets to stay free of charge?

No, pets aren't allowed at JR-East Hotel Mets Shibuya.

Are there connecting rooms at JR-East Hotel Mets Shibuya?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from JR-East Hotel Mets Shibuya?

The closest major airport to JR-East Hotel Mets Shibuya is Haneda Airport (HND), which is 14.9 mi away (41 minutes by car).

Are there rooms with balconies at JR-East Hotel Mets Shibuya?

No, at JR-East Hotel Mets Shibuya, there aren't any guestrooms that list a balcony.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 628 out of 1005 reviews
Rating 8 - Good. 297 out of 1005 reviews
Rating 6 - Okay. 52 out of 1005 reviews
Rating 4 - Poor. 18 out of 1005 reviews
Rating 2 - Terrible. 10 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sydney

Stayed 2 nights in Oct 2025

10/10 Excellent

Anna Cosette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is fantastic and the property is beautiful. The check in system is interesting, there is a person there to help but the process is done on a kiosk. It’s right on the Shibuya station so super easy to get to other parts of Tokyo. My only complaint about my stay is the breakfast. Most of the options are fish based and more what feels like a lunch dishes than breakfast. You have to pay extra for the breakfast and they don’t allow refunds. I tried eating there two mornings and just gave up. Other than that though, I loved staying here and would stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kenny

Traveled with partner
Liked: Amenities
The staff was amazing here, everyone was so helpful. This place is also super close to shibuya station and square, so everything was accessible.
Stayed 7 nights in Oct 2025

10/10 Excellent

Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, literally connected to Shibuya Station and the Shibuya Sky building. Lots of restaurants and coffee within walking distance. Short walk to the Scramble and Hachikō Square. Easy to jump on the train or grab a taxi. Very helpful front desk staff, easy check-in and check-out process. Room was the largest we had in Japan, and was very quiet. Would definitely stay here again!
Stayed 4 nights in Oct 2025

6/10 Okay

Moshe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room
Stayed 3 nights in Oct 2025

10/10 Excellent

Joshua

Stayed 4 nights in Oct 2025

10/10 Excellent

Thomas M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near river, subway, shopping, and restaurants, but quiet and comfortable.
Stayed 4 nights in Oct 2025

8/10 Good

Kathy, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

8/10 Good

Eliza

Stayed 2 nights in Oct 2025

8/10 Good

Callum

Stayed 4 nights in Oct 2025

10/10 Excellent

Deng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are very friendly
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in Oct 2025

10/10 Excellent

Matilde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a stay at this hotel! We were thrilled we did as the rooms were a decent size, check in was easy, breakfast was convenient and good (both Japanese and Western options), very clean, very quiet and most importantly the location was amazing! It is connected to the Shibuya train station so we could access any part of Tokyo very easily! Also walking distance to lots of dinning options and Shibuya crossing, but far enough away that it is quiet! I would 100% recommend this hotel and would gladly stay here again! After staying at 4 different hotels during our Japan trip (including another in Tokyo), this was the best hotel overall!
Stayed 4 nights in Sep 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, will stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a tad small, but was very clean. Amenities like laundry and toiletries (razor, soap, tea, etc) are available 24/7. Staff was extremely helpful, and have a translator on hand if needed. Self check-in and check-out was very straightforward. Hotel has it own pathway to Shibuya station and easy access to JR line. I read a review saying stairs was the only way to get to the 3rd floor elevator to access the hotel, but there is an entrance to the left of the stairs where you can access the elevator on the 1st floor so you do not need to carry your luggage up to the 3rd floor. Overall great stay.
Stayed 6 nights in Sep 2025

10/10 Excellent

Wenyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can’t beat the location- so convenient to go anywhere. The room is a bit small but enough for myself. Even though my room was right above the train track, the noice was minimal. There are many landmarks nearby, I highly recommend it.
Stayed 3 nights in Sep 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Verble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Chrishna

Stayed 3 nights in Sep 2025

10/10 Excellent

Golam Moin

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Sep 2025

10/10 Excellent

LIOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and very good breakfast
Stayed 5 nights in Sep 2025

10/10 Excellent

Ayesha, Walnut Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

meichen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Jun 2025