Sunshine City Prince Hotel3.5 out of 5.0
Recent guest reviews
The hotel room was very good but breakfast was just average. Adjacent to the mall so shopping and eating places were very accessible even late at night. However, the nearest train station is at least 500m, which is not ideal if you have kids. We were happy with the hotel room and the beds, which were very comfortable.
We stayed here for 5 night after our Disney trip. It's a decent hotel. Since it's a Japanese owned hotel chain, the room was small in comparison to the American chain hotels (i.e. Hyatt or Westin) We liked the accessibility of the hotel. I enjoyed shopping at the mall. There was a toys r us in the mall which we spent sometime in there. There was an aquarium at the mall but we did not go. Plenty of food options around the hotel. We also enjoyed the hotel breakfast. It was not a huge breakfast buffet. But it was nice enough. There was a convenient store in the hotel. A supermarket was just across the street to the entrance of the hotel. The airport transfer which the hotel offered was convenient for traveling with children.
stayed 3 nites here for group tour... room is clean & spacious for a japan standard hotel... complete amenities in room with bathrobe & shiseido body wash, shampoo & conditioner! buffet breakfast selection is good with japanese & western selection... staff is polite & friendly but speaks very little english... there's a family mart in the lobby & entrance to sunshine shopping center... overall good stay...
I stayed in this hotel for 4 nights in August 2017 beginning 6th August during a 10 day group tour from Sri Lanka. The hotel was very comfortable and luxurious for the whole tour group. The meals were also very nice and the staff were very hospitable. It was from this hotel that we went on tours in Tokyo area. I recommend this hotel for anyone who travels to Japan.
The room was fine. The location good. But the deal breaker is no air conditioning controls - just a dial saying "air volume control" with a low, med, high setting and NO TEMPERATURE SETTING. So many complaints about this. On an Autumns night the room was so hot I couldn't sleep. Also overheard a very condescending Indian man at the reception in handle of talking to English with customers. He was very unprofessional and dismissive of the lady he was serving. She was turning to me in disbelief. Kuuki ga Yomenai 空気が読めない
I have stayed in this hotel maybe 5 times since 1997. This was my best experience so far. I choose this place for a few reasons. it is located next to a shopping mall and very close to the Sega/St Tropez arcades which I still love going to 20 years later! The bus from the airport stops here. Also Ikebukuro station is useful for access to everywhere in Tokyo. The online price was very good as I booked way in advance. The check in process was easy. The guy spoke decent English (my Japanese is terrible). As I had booked on their website and signed up to the member program I was offered free breakfast. He also lent me a USB charger for my phone which was super handy as I was ill prepared. The room I was given was on the top floor - 37. There is a lift that services the top few floors only which is a nice touch. 37 can be accessed from the other lifts also and they are pretty efficient. Obviously as with all of Tokyo the room was pretty compact. I have stayed in smaller though. The room has been renovated since my last visit and had a great view. There isn't any storage but they have some hooks on the wall with about 4 hangers. There was a Nespresso machine and kettle, free water. The bathroom was big enough, every free item you could think of. Comb, brush, toothbrush, hair tie, razor etc. Plus free slippers!! Good hairdryer!! I didn't see a control for the air con. It wasn't too bad but may be an issue in the hot summer. Breakfast was interesting. They have the usual continental options but also bacon and eggs, salad, pasta and fries! I tried a few of the Japanese options also which were very nice. There is a Family Mart on the bottom floor which is open 24 hours. Unlike the usual hotel shops, they don't inflate the prices here. Great range. There is also an ATM here which accepts overseas cards. Min 10,000 yen withdrawal. If you are coming from Ikebukuro Station take exit 35 for the hotel and follow signs for Sunshine City. I usually take the escalator down next to Tokyu Hands and follow the signs for the hotel. I don't actually know the other way but I dare say you cannot miss the building!! It is the white building next to the huge one. The mall is great for shopping, aquarium, Namja Town. Lots of food options from 11am-10pm. Nearby is Seibu department store, check out the cake section on the bottom floor (can access from station). I also noticed a rabbit café opposite the Sega arcade.
This hotel is built in and around the Sunshine City shopping centre with direct access to the centre from the ground floor of the hotel. There is a small convenience shop just inside which is quite useful. The hotel, like most I saw in Japan was clean and efficient, the staff were courteous and helpful. Our room was on the 24th floor - I must admit to taking a step back when I opened the curtains. It was a long way down and there was no balcony or ledge. The room was small but adequate with dressing gowns, slippers, hairbrush, toothbrush, razor a kettle and a fridge, green tea was provided but no coffee. The bathroom was typical Japanese 'pod' style about 4' square but at 6'2" I found it OK if a little cosy. Beds a little hard but again OK, pillows which for us are always an issue were a little on the firm side. Irons and ironing boards along with the ubiquitous vending machines were available on each floor. The rooms have little storage space and only a small hanging rail. There are free safes in the room and the free WiFi is quite reliable, air-con was passable but could be an issue in hotter weather 22c for us. Don't know about the TV as it was never turned on. The buffet evening meal provided a good range of options - not surprisingly mostly with an oriental twist. Breakfast was also buffet style, the restaurant can get busy at peak times but was not really a problem. The main issue was that the hot food wasn't - lukewarm at best unless you had an omelette. Coffee machines were also a bit slow. As a transit hotel it was fine, comfortable enough with most facilities and easy access to Tokyo, it is not a place to stay more than a few days in my opinion, built for speed rather than comfort.
A comfortable hotel albeit small rooms which is typical of Tokyo. All necessary amenities in the room, bathroom with adequate bath and tea / coffee facilities. No lounge or bar in the hotel which again seems to be typical of Japan. Breakfast was good and choice of restaurants for lunch and dinner.
A family of four, we stayed here for our first night in Japan before going on to Nagano and it was perfect. We considered staying near Tokyo Station but we had already spent time in Tokyo in the past and also had a weekend in Tokyo planned prior to our departure. The train from the airport was easy, but the train station is so massive that even though we had researched the walk from the station to the hotel it was late, confusing (we exited on the wrong side of the station and had to walk around), and took a little figuring out. Finally, we found an entrance to the mall. On the positive side, our kids loved walking through Sunshine City at night (child said "this is just what I imagined Tokyo to be like" when we passed the Sega store...). The mall is massive and instead of walking through the mall we could have probably gone a block or so and crossed and been at the hotel entrance, but live and learn. Check-in was very efficient. The room was on a high floor (no need to check out the observation tower!) with a fantastic view. While there was a tour group waiting to check-in we were helped very quickly. One of the reasons why we selected this hotel (beyond access to Pokémon) was that it slept four people (which is rare in Japan). We had a corner room. To the right there was a mini refrigerator, mini-freezer, an electric teapot, and a variety of amenities. There was also a long couch, coffee table, and flat screen TV. To the left was a luggage storage area, toilet room (awesome Japanese toilet!), and a bath room with an enclosed wet room including a very deep soaking tub (maybe the best ever) and then a dressing and getting ready area with a ton of amenities. In the corner was a separate enclosed room with four beds. This sleeping room was fantastic because it got very, very dark. The beds were twin sized but they could be pushed together if needed. Each bed had a night stand with reading lamp and again amenities were plentiful. We LOVED this hotel. My husband and daughter got up early and went across the street to Family Mart where they bought cup of noodles. They could sit in the TV area and make and eat their noodles while my son and I slept obliviously in the sleeping room. Each of us took a bath in the soaking tub which was incredibly refreshing. Regarding location; the mall has a variety of restaurants and the first night we were there we ate in a tonkatsu restaurant that everyone enjoyed. While waiting for the Pokémon store to open we also checked out Namja town and J-World and walked around the area. There are a ton of different anime and electronic stores and we wish we had more time to see them. Our train left from Ikebukuru station in the early afternoon. The Pokémon store was the main attraction and being able to stay right there and be at the biggest store was a huge hit with the family. So, yes, we chose our hotel because of proximity to the largest Pokémon store in the world. Family Mart (open 24 hours)
Fifth visit in two years: we stay here because it is close to where our family lives. It has gone downhill since Seibu emi took over the Prince Hotels. First, English language skills at front desk limited to none. Then, they refused to honor a breakfast offer for Seibu members which I received as an email. True: it required reservation to be made on their website, but this stipulation was in tiny print at the bottom of the email which barely printed. When I told them I didn't realize the requirement, showed them how this restriction appeared on the otherwise large font advertisement, they wouldn't make ANY accommodation. Room was even smaller (but same category) as last visit. No place to store clothes. No shelves. No nothing except a desk top. Four hangers for two people in miniature closet? Fourth, in breakfast buffet, the help was overwhelmed by number of guests. Tables left with dirty dishes the whole time we were there. No server offered coffee. Egg preparation chef was swamped and slow, so forget an omelette made to order. Even hard to get a fried egg. I tried twice. Always gone. Bottom line: don't stay here. It's not worth the headache, hassle, language barrier problems, unfriendly management. Oh. And I forgot. Lots of travel groups with children and adolescents running around at all hours. If you're used to even a modicum of peace and quiet at the hotels you usually patronize, you'll be sadly disappointed at this place.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 821 reviews