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Recent guest reviews

hotel has renew a lot of facilities,it is much better than before.

Excellent location, the hotel connects to shopping mall and restaurants. A little bit of walk to subway station.

convenient, close to everything, one big complaint is air conditioning was not strong or cool enough day or night

It'd been 8 years since I've stayed at this hotel and the service have severely slipped. Customer service is sorely lacking. It took 20 minutes and 3 confused staff to hail a cab for us. They can't seem to locate my packages (twice now) and they found it (twice) after I insisted on them checking, etc. The staff just feel indifferent to customer needs. Even simply asking them to forward a pre-paid envelope can't be done. I had to hike to a PO to drop it off. I will not be staying here again.

Clean rooms with complete supplies, courteous staff and great location with easy access to the mall.

Hotel room Aircon was too hot but overall the location is great and accessible to nearby entertainment and shops.

3-1-5 Higashi-ikebukuro, Toshima-ku Tokyo Tokyo-to

Hotel highlights

  • Steps from Sunshine City Shopping Mall and Sunshine Aquarium
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Business center

Located in Toshima, Sunshine City Prince Hotel is adjacent to Sunshine City Shopping Mall with other popular attractions like Isetan Department Store Shinjuku within a within a few miles (5 km). This 1091-room, 4-star hotel welcomes guests with conveniences like 4 restaurants, coffee/tea in a common area, and a business center. It's connected to a shopping center in central Tokyo and also close to Omoide Yokocho.


Dining

Enjoy dining at Cafe&Dining Chef’s Palett, one of 4 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 1091 rooms provide refrigerators, safes, and phones. Guests can expect free wired Internet and 22-inch flat-screen TVs with digital channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries.


Property features

Sunshine City Prince Hotel features free WiFi in public areas, a business center, and coffee in a common area. If you drive, self parking is JPY 1100 per night, or you can take advantage of the airport shuttle (available 24 hours) for JPY 3200 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, a convenience store, and a TV in a common area.

Room options

10th-24th Triple Room, Non Smoking (Check-In After 6:00P.M.)

3 Twin Beds | Sleeps 3

Run of House, Non Smoking

2 Twin Beds | 1 Large Twin Bed | Sleeps 2

10th-24th Twin Room, Non Smoking (Check-In After 6:00P.M.)

2 Twin Beds | Sleeps 2

33th-36th Floor Room Twin Room - Non-Smoking

2 Twin Beds | Sleeps 2

Guest reviews for Sunshine City Prince Hotel

Everyone (5) Couples (1) Family (4)
5
Family Family

hotel has renew a lot of facilities,it is much better than before.

By on Jan 18, 2020

Review comment responded on Jan 31, 2020

Thank you very much for your staying at Sunshine City Prince Hotel . And thank you for taking the time to rate our hotel. We appreciate your very highly and favorable comments. We feel honored that you were satisfied with our hotel's location and room's view and Limousine Bus to Airport for round trip. . The management and our staff would like to thank you for the wonderful comments. It really warms our hearts! We will strive to continue improve service in the time to come.We look forward to serving you when you come to Japan again! Our warm hospitality awaits your return sometime soon. Sincerely,

5
Everyone

By on Dec 25, 2019

Review comment responded on Dec 28, 2019

Thank you very much for your staying at Sunshine City Prince Hotel. We feel honored that you were satisfied with us. We appreciate your favorable feedback.It really warms our hearts! We will do try our best to improve service in the time to come. Moreover, Our whole staff sincerely looks forward to your next stay. Sunshine City Prince Hotel

5
Family Family

Excellent location, the hotel connects to shopping mall and restaurants. A little bit of walk to subway station.

By on Sep 3, 2019

Review comment responded on Sep 3, 2019

Thank you very much for your staying at Sunshine City Prince Hotel. Further, We appreciate your valuable comments. We fell honored that you were satisfied with our hotel's location. But your comments regarding, We are sorry for any trouble and inconvenient you experience.Actually, The recommendation, We have Yourakucho line Higashi Ikebuguro station. It takes only 4 Min. from our hotel. As your reference, Please try to use this line for your next trip. We will strive to continue improve service in the time to come. Thank you very much for your valuable opinion again. Moreover, Our whole staff sincerely looks forward to your next stay. Sunshine City Prince Hotel

4
Partner Couples

convenient, close to everything, one big complaint is air conditioning was not strong or cool enough day or night

By on Aug 8, 2019

Review comment responded on Aug 11, 2019

Thank you very much for your staying at Sunshine City Prince Hotel. Further, We appreciate your valuable comments. We feel honored that you were satisfied with our hotel's location. But your comments regarding, Our room condition is not so strong. We are so sorry for any trouble and inconvenient you experience during your recently visit. We have taken note of your feedback and shared within the company. We will strive to improve service in the time to come. Moreover, Our whole staff sincerely looks forward to your next stay. Sunshine City Prince Hotel

4
Everyone

By on Jan 19, 2019

Review comment responded on Jan 21, 2019

Thank you very much for your valuation. It's so nice and helpful to improve our better service in the future. And shared within the company. We will strive to continue make your Comfortable, Happy and Safety . When you will stay in Sunshine City Prince Hotel. We will do Try Our Best ! We are looking forward to your next stay. Sunshine City Prince Hotel. Sincerely, Sunshine City Prince Hotel

2
Everyone

It'd been 8 years since I've stayed at this hotel and the service have severely slipped. Customer service is sorely lacking. It took 20 minutes and 3 confused staff to hail a cab for us. They can't seem to locate my packages (twice now) and they found it (twice) after I insisted on them checking, etc. The staff just feel indifferent to customer needs. Even simply asking them to forward a pre-paid envelope can't be done. I had to hike to a PO to drop it off. I will not be staying here again.

By on Jan 7, 2019

Review comment responded on Jan 8, 2019

Thank you very much for your staying at Sunshine City Prince Hotel many times. Further, We appreciate your valuable comments. We are very sorry for any trouble and inconvenient you experienced(Call Taxi,luggage and so on )We apologize that you were an unpleasant experienced during your recently visit. We have taken note of your feedback and double up on our effort to provide excellent hospitality from a customer perspective, We will strive to improve service in the time to come, Although,Some areas were not to satisfaction, We hope that you will consider stay with us again in the future, Moreover, Our whole staff sincerely looks forward to your next stay. Sunshine City Prince Hotel

5
Everyone

Clean rooms with complete supplies, courteous staff and great location with easy access to the mall.

By on Jul 30, 2018

Review comment responded on Jul 31, 2018

Thank you very much for staying at Sunshine City Prince Hotel.Further,we appreciate you valuable comments.We feel highly honored that you were satisfied with our hotel`s location and rooms with complete supplies.We will strive to continue improve service in the time to come.moreover,our whole staff sincerely looks forward to your next stay. Sunshine City Prince Hotel

4

transportation to and from the airport was great

Everyone

Hotel room Aircon was too hot but overall the location is great and accessible to nearby entertainment and shops.

By on Jul 20, 2018

Review comment responded on Jul 20, 2018

Thank you very much for staying at Sunshine City Prince Hotel. Further we appreciate your valuable comments. we feel highly honored that you were satisfied with our hotel`s location. and we will strive to further improve service in the time to come. Moreover our whole staff looks forward to your next stay. Sunshine City Prince Hotel

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