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Sunshine City Prince Hotel

Property class: 4

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Photo gallery for Sunshine City Prince Hotel

Exterior
33th-37th Deluxe Twin Room, Non Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board
Exterior
33th-37th Deluxe Twin Room, Non Smoking (Panorama Floor) | Bathroom | Combined shower/tub, free toiletries, hair dryer, slippers
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
3-1-5 Higashi-ikebukuro, Toshima-ku, Tokyo, Tokyo-to, 170-8440
  • Place, Sunshine City Shopping Mall
    ‪1 min walk‬
  • Place, Sunshine 60 Observatory
    ‪1 min walk‬
  • Place, Sunshine Aquarium
    ‪4 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪51 min drive‬

Room options

View all photos for City Floor Semi Double Room (17th-24th Floor)

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Semi Double Room (17th-24th Floor)

  • Sleeps 2

View all photos for City Floor Twin Room B (10th-24th Floor)

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Twin Room B (10th-24th Floor)

  • Sleeps 2

View all photos for Sunshine Floor Twin Room B (26th-32th Floor)

Down comforters, in-room safe, blackout drapes, iron/ironing board

Sunshine Floor Twin Room B (26th-32th Floor)

  • Sleeps 2

View all photos for Sunshine Floor Twin Room A (26-32F)[Corner Room]

Down comforters, in-room safe, blackout drapes, iron/ironing board

Sunshine Floor Twin Room A (26-32F)[Corner Room]

  • Sleeps 3

View all photos for Panorama Floor Semi Double Room（33-37F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Panorama Floor Semi Double Room（33-37F）

  • Sleeps 2

View all photos for 33th-36th Twin Room, Non-Smoking (Panorama Floor)

33th-36th Twin Room, Non-Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

33th-36th Twin Room, Non-Smoking (Panorama Floor)

8.0 out of 10
Very good
(16 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 36th-37th Double Room, Non-Smoking (Panorama Floor)

36th-37th Double Room, Non-Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

36th-37th Double Room, Non-Smoking (Panorama Floor)

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for 33th-37th Semi Double Room, Non-Smoking (Panorama Floor)

33th-37th Semi Double Room, Non-Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

33th-37th Semi Double Room, Non-Smoking (Panorama Floor)

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for 33th-37th Quad Room, Non-Smoking (Panorama Floor)

33th-37th Quad Room, Non-Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

33th-37th Quad Room, Non-Smoking (Panorama Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Sunshine Floor Double Room（30-32F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Sunshine Floor Double Room（30-32F）

  • Sleeps 2

View all photos for 26th-32th Semi-Double Room, Non-Smoking (High Floor)

26th-32th Semi-Double Room, Non-Smoking (High Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

26th-32th Semi-Double Room, Non-Smoking (High Floor)

8.8 out of 10
Excellent
(20 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for 30th-32th Double Room, Non-Smoking (High Floor)

30th-32th Double Room, Non-Smoking (High Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

30th-32th Double Room, Non-Smoking (High Floor)

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for 26th-32th Deluxe Twin Room, Non-Smoking (High Floor)

26th-32th Deluxe Twin Room, Non-Smoking (High Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

26th-32th Deluxe Twin Room, Non-Smoking (High Floor)

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for 26th-32th Superior Twin Room, Non-Smoking (High Floor)

26th-32th Superior Twin Room, Non-Smoking (High Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

26th-32th Superior Twin Room, Non-Smoking (High Floor)

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 26th-32th Twin Room, Non Smoking (High Floor)

Down comforters, in-room safe, blackout drapes, iron/ironing board

26th-32th Twin Room, Non Smoking (High Floor)

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Sunshine Floor Twin Room S（26-28・32F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Sunshine Floor Twin Room S（26-28・32F）

  • Sleeps 2

View all photos for City Floor Twin Room A (7th-9th Floors)[Corner Room]

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Twin Room A (7th-9th Floors)[Corner Room]

  • Sleeps 3

View all photos for City Floor Twin Room B (7th-9th Floors)

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Twin Room B (7th-9th Floors)

  • Sleeps 2

View all photos for City Floor Semi Double Room (7th-9th Floors)

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Semi Double Room (7th-9th Floors)

  • Sleeps 2

View all photos for City Floor Twin Room A (10th-24th Floor)[Corner Room]

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Twin Room A (10th-24th Floor)[Corner Room]

  • Sleeps 3

View all photos for Standard Twin Room, Non Smoking (10th-24th)

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room, Non Smoking (10th-24th)

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 213 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 10th-24th Deluxe Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, iron/ironing board

10th-24th Deluxe Twin Room, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 315 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for 10th-16th Economy Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, iron/ironing board

10th-16th Economy Twin Room, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 17th-24th Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, iron/ironing board

17th-24th Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 17th-24th Semi-Double Room, Non Smoking

Down comforters, in-room safe, blackout drapes, iron/ironing board

17th-24th Semi-Double Room, Non Smoking

8.0 out of 10
Very good
(15 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for 33th-37th Deluxe Twin Room, Non Smoking (Panorama Floor)

33th-37th Deluxe Twin Room, Non Smoking (Panorama Floor) | Down comforters, in-room safe, blackout drapes, iron/ironing board

33th-37th Deluxe Twin Room, Non Smoking (Panorama Floor)

10.0 out of 10
Exceptional
(10 reviews)
  • City view
  • 315 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Suite Room - Non-Smoking

Japanese Suite Room - Non-Smoking | Down comforters, in-room safe, blackout drapes, iron/ironing board

Japanese Suite Room - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Western Room - Non-Smoking

Japanese Western Room - Non-Smoking | Down comforters, in-room safe, blackout drapes, iron/ironing board

Japanese Western Room - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

View all photos for Panorama Floor Fourth Room

Down comforters, in-room safe, blackout drapes, iron/ironing board

Panorama Floor Fourth Room

  • Sleeps 4

View all photos for Panorama Floor Twin Room B（33-36F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Panorama Floor Twin Room B（33-36F）

  • Sleeps 2

View all photos for Panorama Floor Double Room（36-37F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Panorama Floor Double Room（36-37F）

  • Sleeps 2

View all photos for Sunshine Floor Semi Double Room（26-32F）

Down comforters, in-room safe, blackout drapes, iron/ironing board

Sunshine Floor Semi Double Room（26-32F）

  • Sleeps 2

View all photos for City Floor Japanese Style Room（6-10F）

Bathroom | Combined shower/tub, free toiletries, hair dryer, slippers

City Floor Japanese Style Room（6-10F）

  • Sleeps 6

View all photos for Triple City Floor Triple Room A (10F-24F)

Down comforters, in-room safe, blackout drapes, iron/ironing board

Triple City Floor Triple Room A (10F-24F)

  • Sleeps 3

City Floor Hollywood Twin Room B

  • Sleeps 2

View all photos for City Floor Japanese And Western Style Room

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Japanese And Western Style Room

  • Sleeps 6

View all photos for City Floor Twin Room C (10-16F)

Down comforters, in-room safe, blackout drapes, iron/ironing board

City Floor Twin Room C (10-16F)

  • Sleeps 2

View all photos for Panorama Floor Twin Room A（33-37F）[Corner Room]

Down comforters, in-room safe, blackout drapes, iron/ironing board

Panorama Floor Twin Room A（33-37F）[Corner Room]

  • Sleeps 2

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About the neighborhood

Tokyo

Located in Toshima, Sunshine City Prince Hotel is adjacent to Sunshine Aquarium and within a 5-minute walk of other popular sights like Chiikawa Park. This 1085-room, 4-star hotel welcomes guests with conveniences like 4 restaurants, coffee/tea in a common area, and a business center. Centrally located in Tokyo, the hotel is connected to a shopping center and also a short walk from Anime Tokyo Station and TOBU Department Store.

What's nearby

  • Sunshine City Shopping Mall - 1 min walk - 0.0 miles
  • Sunshine 60 Observatory - 1 min walk - 0.1 miles
  • Sunshine Aquarium - 4 min walk - 0.3 miles
  • Anime Tokyo Station - 9 min walk - 0.5 miles
  • Waseda University - 5 min drive - 1.3 miles

Getting around

  • Ikebukuro Station - 8 min walk
  • Higashi-ikebukuro Station - 8 min walk
  • Narita Intl. Airport (NRT) - 81 min drive

Restaurants

  • ‪マクドナルド - ‬5 min walk
  • ‪Tully's Coffee - ‬4 min walk
  • ‪メゾンカイザー (Maison Kayser) - ‬6 min walk
  • ‪杵屋 - ‬4 min walk
  • ‪シェフズ パレット - ‬1 min walk

About this property

Sunshine City Prince Hotel

Sunshine City Prince Hotel features free WiFi in public areas, meeting rooms, and a business center. Self parking is offered for JPY 2000 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, laundry facilities, and a banquet hall.
Guests can expect free wired internet and 22-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other amenities include refrigerators, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night)
  • Covered extended parking on site (JPY 2,000 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 4 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Bayern Restaurant
  • Cafe&Dining Chef’s Palett
  • Kokiden
  • Musashino

Things to do

  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • 37 floors
  • Banquet hall
  • Built in 1980
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for 1000 JPY. The breakfast fee for children ages 0-3 is at no charge.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Covered self parking fee: JPY 2000 per night
  • Covered extended parking fee: JPY 2000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Prince Safety Commitment (Prince Hotels & Resorts)
  • Check-in: 3:00 PM—-5:30 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Prince Safety Commitment (Prince Hotels & Resorts).

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Prince Hotel Sunshine
Sunshine City Prince Hotel Ikebukuro Tokyo
Sunshine City Prince Ikebukuro Tokyo
Sunshine Prince
Sunshine Prince Hotel
Sunshine City Prince Hotel
Sunshine City Prince
Sunshine City Prince Hotel Tokyo
Sunshine City Prince Tokyo
Sunshine City Prince
Sunshine City Prince Hotel Hotel
Sunshine City Prince Hotel Tokyo
Sunshine City Prince Hotel Hotel Tokyo

Frequently asked questions

Is a free cancellation option available at Sunshine City Prince Hotel?

Sunshine City Prince Hotel offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sunshine City Prince Hotel?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Sunshine City Prince Hotel on May 6, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Sunshine City Prince Hotel?

This hotel is situated in Toshima, just steps from Sunshine City Shopping Mall and Sunshine Aquarium, and within a short walk of Chiikawa Park. You'll also find Tokyo Dome and Ueno Park within a short drive.

Does Sunshine City Prince Hotel have a casino at the property?

No, Sunshine City Prince Hotel doesn't have a casino.

Will I find an indoor pool at Sunshine City Prince Hotel?

No, there is no indoor pool at this hotel.

Does Sunshine City Prince Hotel feature a restaurant that includes a breakfast menu?

Yes, Sunshine City Prince Hotel has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sunshine City Prince Hotel allow pets to stay for free?

No, pets aren't allowed at Sunshine City Prince Hotel though service animals are welcome.

Where is the closest airport to Sunshine City Prince Hotel?

The closest major airport to Sunshine City Prince Hotel is Haneda Airport (HND), which is 18.9 mi away (51 minutes by car).

Sunshine City Prince Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1128 reviews
Rating 8 - Good. 338 out of 1128 reviews
Rating 6 - Okay. 111 out of 1128 reviews
Rating 4 - Poor. 25 out of 1128 reviews
Rating 2 - Terrible. 16 out of 1128 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a larger than usual room which was nice but we paid for it. It was more expensive. Overall our stay was nice since we stayed there 38 years ago on our first trip to Japan. Kind of a homecoming you might say. Check in easy as well as check out. The distance to the station is a little far so consider using an airport limo bus or taxi from the Ikebukuro station. Nice stay.
Stayed 2 nights in Apr 2026

8/10 Good

Wing Sum

Stayed 8 nights in Jan 2026

10/10 Excellent

Kelton

Stayed 3 nights in Jan 2026

10/10 Excellent

Lawton

Liked: Cleanliness, staff & service, amenities
Room was spotless and all amenities were always filled. Staff was extremely courteous and I had no communication issues despite not speaking Japanese. The FamilyMart on the first floor was very convenient.
Stayed 8 nights in Jan 2026

10/10 Excellent

Sherillou

Stayed 1 night in Jan 2026

10/10 Excellent

Po Yu

Stayed 2 nights in Jan 2026

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We’ve stayed here several times through the years. The location for shopping is great! The hotel rooms are decent. The one thing that remains consistent is the staff is NOT friendly at all. First I thought maybe it’s the language barrier but we stayed at the hotel metropolitan Ikebukuro last year and the staff was so welcoming and friendly even though there was a language barrier. Maybe improve your customer service.
Stayed 3 nights in Jan 2026

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location
Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities
One of our favourite stays, this hotel is so well located above Sunshine City. Great rooms and I was lucky and had a high floor with a view of Fuji.
Stayed 2 nights in Jan 2026

8/10 Good

yushen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
room is spacious, clean. staff are very nice. there is shuttle to both airports so it’s a huge plus. downside is the location, seems not super close to transit, google map always asked us to walk more than 15 minutes in all the routes.
Stayed 1 night in Dec 2025

10/10 Excellent

shogo

Liked: Cleanliness, staff & service, property conditions & facilities
サンシャインにホテル内から直接アクセスできて赤ちゃん連れにはとても便利でした。
Stayed 2 nights in Dec 2025

10/10 Excellent

Alan

Stayed 2 nights in Jan 2026

10/10 Excellent

Lizette, jurupa valley

Stayed 11 nights in Dec 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal
Stayed 1 night in Nov 2025

6/10 Okay

adoma

Stayed 5 nights in Sep 2025

10/10 Excellent

Ben

Stayed 1 night in Dec 2025

10/10 Excellent

Julia

Stayed 4 nights in Dec 2025

10/10 Excellent

Stacie

Stayed 7 nights in Dec 2025

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, corner room was quite spacious for a family of 4. Convenient location, with Blackcat on the 2nd floor, and 7-11 and a cafeteria in the annex tower. 5 min walk to Shinagawa station.
Stayed 2 nights in Dec 2025

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was truly the worst. I never saw such a long line of people waiting to check in to a hotel in my life. It was like waiting for a ride at Disneyland. It took more than 45 minutes. I was unsure whether to try the check in machine but it didn’t seem to be much faster. I know some might say well you can always arrive off peak hours but when you’re coming from somewhere else having to check out by 11am, you just need to check in to your next hotel as soon as possible. I honestly didn’t see anything about the hotel that justifies such demand. To me it was a very typical hotel, good location, and served by the airport limo bus. My first impression when I got there was I made a mistake booking here. They need to put their corporate heads together and seriously rethink their whole process and infrastructure. They need way more self service kiosk, maybe triple or quadruple the number, and they need to increase the check in staff by at least 50%. But of course that costs money and then this hotel just becomes more expensive, right? I thought the Japanese people were very efficient but this was a glaring exception.
Stayed 1 night in Dec 2025

10/10 Excellent

Monique

Stayed 6 nights in Nov 2025

10/10 Excellent

Doris

Stayed 1 night in Dec 2025