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Sunshine City Prince Hotel

4.0 out of 5.0

Recent guest reviews

The room was immaculate and clean. All staff speaks good English. Breakfast has a good variety. Location is superb, there is a 24hrs Seiyu just cross the road and a mini-mart right in the hotel lobby. Connected to Sunshine City Shopping Mall, then by underground walkway to Tokyu Hands and other major shops and eateries. However, on the day we had an early schedule, it took us 30minutes to get down from our room to the lobby. Every lift that stopped were full. So if you are leaving hotel between 8am to 9am, do plan for extra time just to get down to lobby.

Strongly recommended, great and conveniently located near to shopping mall, train and subway station. Good for families and travelling groups. Located in the Ikebukuro district of Toshima, Tokyo. For my family, moving around Tokyo, airport, Outlets, Disneyland and almost everything is a bliss. Thumbs up

We stayed here as part of a tour group. Lovely hotel with good amenities. The hotel is adjacent to a shopping mall where you will find lots of stores and restaurants . There is also a minimart next door. Rooms were a decent size and very nice bathroom products and very large deep bath. Breakfast was varied and plentiful.

Hotel has direct link to sunshine mal was very conviniece with many choice of restaurant in 3 th floor a 24 h Familymart in the groud floor Room was small but very clean with all amenity with cityview Airport limousine bus counter in in the Lobby hotel make us very easy to the aiport

We stayed at this hotel during a bus tour and found our experience, on the whole, was very positive. The only issue was the elevators. If you were on a lower floor you had to use the 4 elevators that serviced the whole building. If you were on a higher floor, you had a specific elevator that only serviced the higher floors. This caused an absolute nightmare during checking in of our tour group. The whole process took quite a considerable amount of time before the lobby was cleared. Once we mastered the elevators and were able to time our comings and goings, things worked a lot better. The staff at this hotel offered a great service. Breakfast was also very acceptable.

I just concluded a 10 days stay on the 36th Panorama Floor from 4/23/19 till 5/3/19. I have stayed at this hotel 6 or 7 times in the past 10 years so maybe I am a stickler for pain? But the hotel, like any other, can be pleasant if you know what to expect. Over the years, I learned some lessons the hard way and would like to share some ways to avoid the hassles, in general and in specific to Sunshine Prince. 1. This hotel caters to a lot of tour groups and I mean A LOT! That means check-in or check-out could be horrendous, so you should plan your ins and outs to avoid the groups. Avoid trying to check-out the hour before 11am, or check out at 2-3pm, which is when the tour groups are on the move. 2. Request for a high floor room, 25th-37th floors as there are exclusive elevators serving only those floors (better if you are at 33 and above, as 1 elevator is exclusively 33-37 only). The other 4 elevators are shared by the rest serving ALL floors which means it is always crowded esp around check-in, check-out and dining hours! The lower floors are where the tour groups are accommodated. 3. The 'air-con' is a central air-conditioning feed which means you CANNOT control individual room temperatures! You can only control the volume of air that goes into your room i.e. low, medium or high, which unfortunately doesn't make much difference. 4. To keep the air 'fresh' in your room, the hotel provides a plasma ion humidifier/dehumidifier, which technically will freshen the air in your room with the release of negative ions. But a BIG warning here, some of the plasma ion machines seem to have not been maintained in a long time and the air filters are clogged with dust. If this is the case, it will emit bad air and smell into your room. DEMAND that it be changed with a clean unit IMMEDIATELY. You might suffer from breathing the re-circulating air from the unit instead. It is a major cause of the funny smell you get in hotel room. 5. Make friends with the housekeeping staff on your floor. They are real nice people and you can get stuff like new towels, refreshments like water and coffee refills more easily than trying to call the housekeeping dept or reception. 6. The breakfast option is expensive. It will be cheaper to have a comparable breakfast at the shops just outside the hotel. 7. If you are coming in by the Airport Limousine Bus, (not the cheapest but most convenient method as it stops at this hotel), AND if you intend to leave by the same Airport Limousine Bus service within 14 days, it will save you money by buying a RETURN ticket instead of One-way to the hotel and then buying a new ticket back to the airport at the end of your stay. But this works only if you are travelling in pairs. A 14-day return ticket cost Y8000 for 2 paxs, whereas one way tickets will cost Y3100 each person each way, meaning you would pay a total of Y12,200 instead of Y8000. These are just some points, I could go on but I'll just leave you with these street smart tips for now.

The reason my boyfriend and I decided on this hotel was because of their excellent location. We arrived in Tokyo pretty late at night and wanted a hotel that wouldn't be too far of a walk. Since the Sunshine City Prince is one of the only 3 stops for the Limousine Bus in Ikebukuro (the other two being Hotel Metropolitan and Ikebukuro Station), we decided to book this hotel. I have three main issues with this hotel: 1. The elevator situation. Since this hotel is used by a lot of tour groups, the elevators are absolutely horrible. There is a total of 6 elevators, but 2 are designated for the "upper" floors. If you are planning on leaving your room anytime between 6:30 AM until 11:00 AM (checkout time), be prepared to be packed into an elevator in a situation that rivals rush hour on the trains. Although we were in a higher room, the separate elevators made little to no difference. We were packed into elevators with other hotel guests (who were not even staying on the higher floors) traveling in the OPPOSITE direction just because that's how slow and packed the elevators were. In all the hotels I've stayed in, they've all had sensors in their elevators to make sure that hotel guests were only allowed to visit the floors that they stayed in! This is also a security concern that the hotel should take seriously. Hotel guests should not be allowed to visit any floor that they choose. 2. Cleanliness of the rooms. At first glance, the rooms look clean. But when my boyfriend and I checked into our room, there were hairs in the bathroom, around the toilet and inside the tub. On our last day, we found a roach running around under the beds. I've never seen a roach running around on the sidewalks of Tokyo or even in the dirtiest of restaurants... For there to be a roach on an upper floor of a "newly renovated" hotel, was beyond disgusting to me. I wouldn't want to see how the lower floors look like. 3. Customer service. On our last day, my boyfriend and I asked the front desk staff upon checking out if it would be possible to hold our bags for a few hours. They said they could, but directed us to the Bell Captain's desk across the lobby. Once we waited for the gentleman working at the desk to finish with his first customer, he told us we had to first purchase a ticket for the Limousine Bus. We figured this was normal practice, so we went to purchase our ticket from the Limousine Bus desk and returned a few minutes later. A lady named "蒲田" proceeded to take our suitcases and told us she was going to take it outside. She spoke little to no English and made no attempt to explain what she was doing with our suitcases. I asked for an English speaker, and the same man from before came to help us. He tried to explain that they store all of the suitcases for customers traveling on the Limousine Bus outside. He also tried to tell us that it was "more convenient" because our bags would be automatically loaded onto the bus for us. I've traveled many times with the Limousine Bus and I'm well aware that this is convenient for some customers, but since my boyfriend and I were planning on shopping a bit before our departure, we wanted to be able to repack our bags before inside the hotel, not outside on the sidewalk. I tried to explain this to the male staff, but he didn't seem to understand or care. I even told him that we had been staying at the hotel, since they were able to store other people's luggage directly behind the Bell Captain's desk. But after much debate and confirming that he would not keep our bags outside, we handed our suitcases over and watched as he wheeled them outside... This was the last straw. Once my boyfriend and I returned to pick up our bags, we kept on getting dirty glares from the Japanese-speaking "蒲田' and felt completely unwelcome even though we had been staying at this hotel for the past few days. I do not recommend this hotel at all. There are many other hotels around the Ikebukuro area that are cheaper, cleaner and have kinder staff than the Sunshine City Prince.

Very busy hotel with a lot of groups coming and leaving. Very clean small room with no cupboards, no way to open a window and A/C not very effective. "Coffee" facilities in the room but only green tea available. High step to reach the bathroom. Very busy and poor buffet. A lot of items missing. No sufficient lifts and 10-15 minutes time waiting time until the lift arrives(full of people, no way to enter). Suggestion: go up in order to go down!

For several years we've been bringing 15-20 high school students from the US to Japan and we always stay at the Sunshine Prince because of its location. This year we decided to skip the breakfast buffet . It's OK and convenient, but for the price, you can eat better elsewhere. The real challenge is the elevators in the morning. If you are staying on the lower floors floors, you need to plan well in advance to get to the lobby. In most cases, when the elevator stops on your floor, it's too full to get on. This year I noticed they added another express elevator, but it hasn't made any difference that I can notice. Speaking with other guests, they expressed the same frustration.

We arrived here and we have felt a very professional atmosphere. Large room, large and very comfortable bed. Enough amenities in the bathroom those are ready for you to use. Fast wifi. Super clean room. Super fast elevator. Really good hotel.

3-1-5 Higashi-ikebukuro, Toshima-ku Tokyo Tokyo-to

Hotel highlights

  • Steps from Sunshine Aquarium and Sunshine City Shopping Mall
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Located in Toshima, Sunshine City Prince Hotel is next to popular attractions like J-World Tokyo and Sunshine City Shopping Mall. This 1146-room, 4-star hotel has 4 restaurants and a bar/lounge, along with free in-room WiFi. It's connected to a shopping center in central Tokyo and also close to Shinjuku Golden Gai and Isetan Department Store Shinjuku.


Dining

Enjoy dining at Lounge, one of 4 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Guests can expect to find 22-inch a flat-screen TV with digital channels and pay movies, along with free WiFi and wired Internet. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a safe, and a phone.


Property features

Guests of Sunshine City Prince Hotel enjoy free WiFi in public areas, coffee in a common area, and a TV in a common area. If you drive, self parking is JPY 1100 per night, or you can take advantage of the airport shuttle (available 24 hours) for JPY 3100 per person one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. This hotel also has a convenience store.

Room options

26th-32th Deluxe Twin Room Non Smoking

Twin 2 | Sleeps 4

30th-32th Double Room - Non-Smoking

Full 1 | Sleeps 3

33th-37th Floor Room Semi Double Room - Non-Smoking

Full 1 | Sleeps 3

36th-37th Floor Room Double Room - Non-Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

54.0% of guests recommend this hotel

Total of 1014 reviews