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Grand Prince Hotel Shin Takanawa

5.0 star property

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Photo gallery for Grand Prince Hotel Shin Takanawa

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Executive Club Suite King Room with Lounge Access, Non-Smoking | Living area | 32-inch TV with digital channels
Lobby
View from property
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612
  • Place, Shinagawa Prince Cinema
    ‪6 min walk‬
  • Place, Meiji Gakuin University
    ‪11 min walk‬
  • Place, Sengakuji Temple
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

View all photos for Club King Room with Lounge Access (Non-Smoking) 

View from room

Club King Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(15 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Floor - Club Twin Room Non-Smoking with Lounge Access

Down comforters, in-room safe, blackout drapes, free WiFi

Club Floor - Club Twin Room Non-Smoking with Lounge Access

  • Sleeps 2

View all photos for Superior Modern Twin Room - Non-Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Modern Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(68 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club King Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Junior Suite with Lounge Access (Non-Smoking) 

  • 647 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior King Room, Non Smoking

8.8 out of 10
Excellent
(26 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Junior Suite with Lounge Access (Non-Smoking) 

  • 641 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(39 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Twin Room with Lounge Access (Non-Smoking) 

Club Twin Room with Lounge Access (Non-Smoking)  | Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(5 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Triple Room, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Club Suite King Room with Lounge Access, Non-Smoking

Executive Club Suite King Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Triple Room, Non Smoking

8.0 out of 10
Very good
(18 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Fourth Room, Non Smoking

Standard Fourth Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Fourth Room, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Club King Room with Lounge Access (Non-Smoking)

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Room with Lounge Access (Non-Smoking)

  • Sleeps 2

View all photos for Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Twin Room, Non Smoking

  • Sleeps 4

View all photos for Standard Twin Room - Non-Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Twin Room - Non-Smoking

  • Sleeps 2

View all photos for [Tokyo Tower View] Superior Twin Room, Non Smoking

View from room

[Tokyo Tower View] Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Tokyo Tower View] Superior King Room, Non Smoking

View from room

[Tokyo Tower View] Superior King Room, Non Smoking

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

View from room

[Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

  • City view
  • 647 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Club Floor] Club Suite Twin with Lounge Access, Non Smoking

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking

  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Corner Twin Room, Non Smoking

Standard Corner Twin Room, Non Smoking | View from room

Standard Corner Twin Room, Non Smoking

  • 415 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Superior Corner Twin Room, Non Smoking

Superior Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner King Room, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Tokyo Tower View] Superior Corner King Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Precious Twin Room, Non Smoking

Superior Precious Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Twin Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Precious Triple Room, Non Smoking

Superior Precious Triple Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Triple Room, Non Smoking

  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Precious Corner Twin Room, Non Smoking

Superior Precious Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Corner Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [Club Floor] Club Corner King Room with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King Room with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

  • City view
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room - Non-Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior King Room - Non-Smoking

  • Sleeps 3

You may also like

Ad

Grand Prince Hotel Takanawa

Minato
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
9.0 out of 10, Wonderful, 1,489 reviews
$155 nightly
The price is $171
Jun 15 - Jun 16
All taxes and fees included in total
Grand Prince Hotel Takanawa

About the neighborhood

Tokyo

Located in Minato, Grand Prince Hotel Shin Takanawa is 2.4 mi (3.9 km) from Tokyo Tower and within a 10-minute drive of other popular attractions like Tokyo Imperial Palace. This 908-room, 5-star hotel has 2 restaurants, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Shinagawa Prince Cinema - 6 min walk - 0.4 miles
  • Koyasan Tokyo Betsuin Temple - 8 min walk - 0.5 miles
  • Meiji Gakuin University - 11 min walk - 0.6 miles
  • Meguro River - 12 min walk - 0.7 miles
  • Sengakuji Temple - 12 min walk - 0.7 miles

Getting around

  • Takanawadai Station - 5 min walk
  • Shinagawa Station - 7 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪麻布茶房 - ‬5 min walk
  • ‪和食・酒 えん - ‬6 min walk
  • ‪Executive Lounge - ‬6 min walk
  • ‪ラウンジもみじ - ‬1 min walk
  • ‪Grand Prince Hotel Club Lounge - ‬5 min walk

About this property

Grand Prince Hotel Shin Takanawa

At Grand Prince Hotel Shin Takanawa, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for JPY 1500 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a porter/bellhop, a banquet hall, and wedding services.
Guests can expect 32-inch TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Balconies, refrigerators, and electric kettles are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Shinagawa Prince Hotel
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8.4 out of 10, Very Good, 4,936 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • ASAMA
  • Koki-Den
  • Lounge Momiji
  • Shimizu
  • SLOPE SIDE DINER ZAKURO

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25,801 square feet of conference space

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Built in 1982
  • Designated smoking areas
  • Local artist showcase
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5085 for adults and JPY 2825 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Prince Hotel New Takanawa
Grand Prince Hotel New Takanawa Tokyo
Grand Prince New Hotel Takanawa
Grand Prince New Takanawa
Grand Prince New Takanawa Hotel
Grand Prince New Takanawa Tokyo
Hotel Prince Takanawa
New Takanawa Prince
Prince New Takanawa Hotel
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Prince Shin Takanawa Tokyo
Grand Prince Hotel New Takanawa
Grand Prince Hotel Shin Takanawa Hotel
Grand Prince Hotel Shin Takanawa Tokyo
Grand Prince Hotel Shin Takanawa Hotel Tokyo

Frequently asked questions

Are free cancellation options available at Grand Prince Hotel Shin Takanawa?

Grand Prince Hotel Shin Takanawa provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Grand Prince Hotel Shin Takanawa?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Shin Takanawa on May 24, 2026 start from $171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Grand Prince Hotel Shin Takanawa?

This hotel is situated in Minato, close to Tokyo Tower, Shibuya Crossing, and Tokyo Imperial Palace. You'll also find Tokyo Bay and Roppongi Hills within a short drive.

Will I be able to park at Grand Prince Hotel Shin Takanawa?

Yes, parking is offered for JPY 1,500 per night with in/out privileges. Bicycle parking is also available for guests.

Is there a spa at Grand Prince Hotel Shin Takanawa?

Spa services at the hotel include massages.

Are there luxury amenities available at Grand Prince Hotel Shin Takanawa?

Yes, guests can indulge in luxuries such as 2 restaurants, in-room massages, and a bar/lounge at this hotel.

Does Grand Prince Hotel Shin Takanawa have a casino on the premises?

No, Grand Prince Hotel Shin Takanawa doesn't have a casino.

Is there an indoor pool at Grand Prince Hotel Shin Takanawa?

No, there is no indoor pool at this hotel.

Is Grand Prince Hotel Shin Takanawa a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 2 restaurants and a bar/lounge.

Does Grand Prince Hotel Shin Takanawa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Prince Hotel Shin Takanawa feature a restaurant that includes a breakfast menu?

Yes, Grand Prince Hotel Shin Takanawa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Prince Hotel Shin Takanawa allow pets to stay free of charge?

No, pets aren't allowed at Grand Prince Hotel Shin Takanawa though service animals are welcome.

Does Grand Prince Hotel Shin Takanawa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Grand Prince Hotel Shin Takanawa?

The closest major airport to Grand Prince Hotel Shin Takanawa is Haneda Airport (HND), which is 8.4 mi away (31 minutes by car).

Can I book a room with a balcony at Grand Prince Hotel Shin Takanawa?

Yes, every guestroom at Grand Prince Hotel Shin Takanawa comes with a balcony and some offer city views.

Does Grand Prince Hotel Shin Takanawa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Prince Hotel Shin Takanawa.

Grand Prince Hotel Shin Takanawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1067 out of 1859 reviews
Rating 8 - Good. 468 out of 1859 reviews
Rating 6 - Okay. 197 out of 1859 reviews
Rating 4 - Poor. 74 out of 1859 reviews
Rating 2 - Terrible. 53 out of 1859 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Veronica

Disliked: Amenities
Restaurant reserved for private groups which was very inconvenient. No concierge service. Room was old and had some sort of old, portable air purifier or A/C on the floor. Couldn’t tell what it was b/c it was in Japanese. The front desk people weren’t very helpful. Bellman and doorman were both very helpful. We got the club floor package which was worth it and very nice.
Stayed 7 nights in Mar 2026

2/10 Terrible

Jaime

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
I would say say, and for the nights I stayed at the hotel my pillows were dirty and stained the entire time.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jun Sum Yau, Tai Po

Stayed 5 nights in Feb 2026

10/10 Excellent

Caroline

Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room spa was the best quiet area safe area
Stayed 2 nights in Feb 2026

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are friendly and helpful, 7-11 inside hotel is very convenient. Location is central, 5 minute walk to Shinagawa station, which connects to most major train lines. Note that it is a bit of a slope to walk between train and station, so maybe challenging with luggages, but they do offer free shuttle to Prince Hotel which is a short flat walk to the station.
Stayed 6 nights in Feb 2026

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Highly recommend
Stayed 4 nights in Feb 2026

4/10 Poor

Islam Mohamad Youssef

Traveled with family
Liked: Cleanliness
Am not sure how this hotel got 5 stars to be honest! I Cons: - hotel lobby smell like salami 24/7 - eventhough every japanese we met through our trip was helpful and kind, this hotel managed to get the least japanese oriented staff on check in and check out counter, never smiling, not helpful, barely recognizing your presence like they are forced to do their work - no one helped us getting our luggage into the hotel and up to our room - we paid 25 usd during check out for amenities that we dont know hat they were and was too tired to argue about - rooms are small - asked to change one of the room from single to double but the only reason I got that they cant do that is the fact i booked through expedia - empty refrigerator in the room Pro: - Clean room - Seven Eleven within the hotel - Tully shop within the hotel for a good morning coffee The poor rating is based on the fact the hotel is listed as 5 stars. I would rate it higher if it was listed as 3 or 4 stars.
Stayed 6 nights in Feb 2026

8/10 Good

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean. Helpful staff. Great amenities
View from 15th floor
Stayed 2 nights in Jan 2026

10/10 Excellent

Akari

Liked: Cleanliness, staff & service, amenities
Loved the room and the view. Shops are conveniently located. Great location!
Stayed 3 nights in Feb 2026

10/10 Excellent

giovanni

The seven
Stayed 6 nights in Feb 2026

10/10 Excellent

Deandre

Stayed 2 nights in Jan 2026

2/10 Terrible

Karla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the tub and sinks were moldy and the bathroom smelled horrible
Stayed 6 nights in Jan 2026

8/10 Good

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 1 night in Jan 2026

8/10 Good

Sachiko

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
good service, room is slightly outdated but very clean and spacious. From Shinagawa station, it is uphill and not the easiest road to carry the luggage but other than that, easy access to sakura tower and some restaurants and shop nearby.
Stayed 2 nights in Feb 2026

10/10 Excellent

MAKIKO, Portland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and staff are very friendly and polite.
Stayed 6 nights in Feb 2026

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, short walk to the train station, fancy lobby but the rooms need some renovation. They were very worn.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ryo

Stayed 5 nights in Jan 2026

10/10 Excellent

Edie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean hotel and room. Very large hotel. We were only here one night but it was very comfortable. Lots of food choices on premises .
Stayed 1 night in Feb 2026

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2026

10/10 Excellent

Mie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a familiar sight on television, and even the attitude of the staff you pass by is one step above, making it a modern, first-class hotel that is admired by the Showa generation, both now and in the past. The garden is magnificent, the largest of its kind in Tokyo, and the tranquility and uniquely Japanese architecture and plants make it easy to spend an entire day just strolling around the hotel complex and the area around Shinagawa Station. Shinagawa Station is easily accessible via the JR Yamanote Line, Keihin-Tohoku Line, Sobu Line, Shinkansen, and Keikyu Line. The surrounding area is in the midst of development, with many shops opening in the shopping arcade. Only Narita Airport has a shuttle bus, so considering the ongoing construction work in front of the station, this is recommended for those with large luggage or children. Reservations are required.
Hotel garden
From elevator hallway
Stayed 5 nights in Jan 2026

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great amenities, clean room that could use an update. All around good experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, amenities
Comfortable
Stayed 2 nights in Jan 2026

10/10 Excellent

CHAOHUI, Allen

Liked: Cleanliness, property conditions & facilities
Likes the beautiful gardens day and night.
Stayed 2 nights in Oct 2025

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice hotel lobby
Stayed 4 nights in Jan 2026