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Grand Prince Hotel Shin Takanawa

5.0 star property
Luxury hotel with 2 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Grand Prince Hotel Shin Takanawa

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
View from property
Lobby
Garden
Down comforters, in-room safe, blackout drapes, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612
  • Tokyo Tower
    ‪5 min drive‬
  • Shibuya Crossing
    ‪6 min drive‬
  • Tokyo Imperial Palace
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪12 min drive‬

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Room options

View all photos for [Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

  • 415 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(44 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Corner Twin Room, Non Smoking

Standard Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Superior Precious Twin Room, Non Smoking

Superior Precious Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Club Floor] Club Suite Twin with Lounge Access, Non Smoking

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

  • 647 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Precious Triple Room, Non Smoking

Superior Precious Triple Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Triple Room, Non Smoking

  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Triple Room, Non Smoking

8.0 out of 10
Very good
(15 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Precious Corner Twin Room, Non Smoking

Superior Precious Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [Club Floor] Club Corner King Room with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King Room with Lounge Access, Non Smoking

  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room, Non Smoking

Superior Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 415 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner King Room, Non Smoking

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club King Room with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Club Suite King Room with Lounge Access, Non-Smoking

Executive Club Suite King Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior King Room, Non Smoking

View from room

[Tokyo Tower View] Superior King Room, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Tokyo Tower View] Superior Corner King Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Fourth Room, Non Smoking

Standard Fourth Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Fourth Room, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 415 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Club Twin Room with Lounge Access (Non-Smoking) 

Club Twin Room with Lounge Access (Non-Smoking)  | Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Room with Lounge Access (Non-Smoking) 

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior King Room, Non Smoking

8.6 out of 10
Excellent
(20 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club King Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Junior Suite with Lounge Access (Non-Smoking) 

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Triple Room, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Club Twin Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Junior Suite with Lounge Access (Non-Smoking) 

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Tokyo Tower View] Superior Twin Room, Non Smoking

View from room

[Tokyo Tower View] Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Triple - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Smoking

  • Sleeps 2

Triple - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Superior Triple - Smoking

  • Sleeps 3

4Beds - Non-Smoking

  • Sleeps 4

Superior Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Smoking

  • Sleeps 2

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

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Interior entrance

Tokyo Prince Hotel

Minato
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,004 reviews
$161 nightly
The price is $177
Jul 20 - Jul 21
All taxes and fees included in total
Tokyo Prince Hotel

About the neighborhood

Tokyo

Located in Minato, Grand Prince Hotel Shin Takanawa is 2.5 mi (4 km) from Tokyo Tower and within a 10-minute drive of other popular attractions like Tokyo Imperial Palace. This 908-room, 5-star hotel has 2 restaurants, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Roppongi Hills - 4 min drive - 3.0 miles
  • Tokyo Tower - 5 min drive - 2.8 miles
  • Shibuya Crossing - 6 min drive - 4.6 miles
  • Tokyo Imperial Palace - 6 min drive - 4.7 miles
  • Meiji Jingu Shrine - 10 min drive - 5.5 miles

Getting around

  • Takanawadai Station - 5 min walk
  • Shinagawa Station - 7 min walk
  • Haneda Airport (HND) - 24 min drive

Restaurants

  • ‪あきた美彩館ダイニング - ‬5 min walk
  • ‪Executive Lounge - ‬6 min walk
  • ‪Grand Prince Hotel Takanawa - ‬5 min walk
  • ‪Aux Bacchanales Takanawa - ‬4 min walk
  • ‪Outback Steakhouse - ‬4 min walk

About this property

Grand Prince Hotel Shin Takanawa

Luxury hotel with 2 restaurants and a 24-hour fitness center
At Grand Prince Hotel Shin Takanawa, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for JPY 1500 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a reception hall, a porter/bellhop, and wedding services.
Guests can expect 32-inch TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Balconies, refrigerators, and electric kettles are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

Chinese (Mandarin), English, Japanese

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Grand Prince Hotel Takanawa

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,008 reviews
$148 nightly
The price is $162
Jul 29 - Jul 30
All taxes and fees included in total
Grand Prince Hotel Takanawa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • ASAMA
  • Koki-Den
  • Lounge Momiji
  • Shimizu
  • SLOPE SIDE DINER ZAKURO

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25,801 square feet of conference space

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Built in 1982
  • Designated smoking areas
  • Local artist showcase
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 17:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5085 for adults and JPY 2825 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 8000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Prince Hotel New Takanawa
Grand Prince Hotel New Takanawa Tokyo
Grand Prince New Hotel Takanawa
Grand Prince New Takanawa
Grand Prince New Takanawa Hotel
Grand Prince New Takanawa Tokyo
Hotel Prince Takanawa
New Takanawa Prince
Prince New Takanawa Hotel
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Prince Shin Takanawa Tokyo
Grand Prince Hotel New Takanawa
Grand Prince Hotel Shin Takanawa Hotel
Grand Prince Hotel Shin Takanawa Tokyo
Grand Prince Hotel Shin Takanawa Hotel Tokyo

Frequently asked questions

Are free cancellation options available at Grand Prince Hotel Shin Takanawa?

Grand Prince Hotel Shin Takanawa provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Grand Prince Hotel Shin Takanawa?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Shin Takanawa on Jul 23, 2025 start from $106.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Grand Prince Hotel Shin Takanawa?

This hotel is situated in Minato, close to Tokyo Tower, Shibuya Crossing, and Tokyo Imperial Palace. You'll also find Tokyo Bay and Roppongi Hills within a short drive.

Will I be able to park at Grand Prince Hotel Shin Takanawa?

Yes, parking is offered for JPY 1,500 per night with in/out privileges. Bicycle parking is also available for guests.

Is there a spa at Grand Prince Hotel Shin Takanawa?

Spa services at the hotel include massages.

Does Grand Prince Hotel Shin Takanawa have a casino on the premises?

No, Grand Prince Hotel Shin Takanawa doesn't have a casino.

Is there an indoor pool at Grand Prince Hotel Shin Takanawa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Grand Prince Hotel Shin Takanawa?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and 2 restaurants.

Does Grand Prince Hotel Shin Takanawa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Grand Prince Hotel Shin Takanawa feature a restaurant that includes a breakfast menu?

Yes, Grand Prince Hotel Shin Takanawa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Prince Hotel Shin Takanawa allow pets to stay free of charge?

No, pets aren't allowed at Grand Prince Hotel Shin Takanawa though service animals are welcome.

Does Grand Prince Hotel Shin Takanawa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Grand Prince Hotel Shin Takanawa?

The closest major airport to Grand Prince Hotel Shin Takanawa is Haneda Airport (HND), which is 8.3 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Grand Prince Hotel Shin Takanawa?

Yes, every guestroom at Grand Prince Hotel Shin Takanawa comes with a balcony with some featuring city views.

Does Grand Prince Hotel Shin Takanawa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Prince Hotel Shin Takanawa.

Grand Prince Hotel Shin Takanawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 735 out of 1334 reviews
Rating 8 - Good. 347 out of 1334 reviews
Rating 6 - Okay. 159 out of 1334 reviews
Rating 4 - Poor. 55 out of 1334 reviews
Rating 2 - Terrible. 38 out of 1334 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’m giving this hotel a 5 start excellent stay. Close to everywhere. We were walking distance to the train station. The price was reasonable for the stay. I did not add the breakfast at our stay because there’s 7 eleven inside the hotel. I was able to have uber eats delivered our food as well. I’ll definitely come back here and stay at this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

Stephen, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro station, nice garden area, non-smoking through out.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

We booked this last minute and it was perfect. Easy check in, comfortable bed, great view. The lobby is beautiful and it's close to the train station.
Stayed 1 night in Mar 2025

6/10 Okay

Liem

Traveled with family
Disliked: Amenities
Overpriced. Average service. Restaurants 3 stars
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
A very nice hotel!
Stayed 1 night in Apr 2025

6/10 Okay

Leonardo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

8/10 Good

Tatsuro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility in quiet area.
Stayed 1 night in Mar 2025

6/10 Okay

Tanuj

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a typical Japanese hotel. Maybe one notch better than APA. Don’t consider it to be a 4 star hotel. it’s a factory , no early check in no late check out. No request entertained. I specifically requested that my room should not be very far from elevator and instead they gave me the last room in the hall and asked to adjust for 5 nights. No room service. The rooms were not being cleaned properly. Probably by the time cleaners reached my room they must be tired.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

SIMON

Traveled with family
Liked: Cleanliness, staff & service
Beautiful gardens, especially during cherry blossom season, nice coy pond also. The reception and dining areas are reminicent to Las Vegas , however the rooms are dated back to the 1980's decor and bathroom facilities. The property was clean, but the rooms underwhelming.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Apr 2025

10/10 Excellent

Mari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast choices We would love to com back again
Stayed 1 night in Apr 2025

10/10 Excellent

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay at the club level. The facility is old but well taken care of. Club lounges are very nice. The hotel has history and wonderful inner court garden. Many restaurants neary by are decently priced. Very close to JR Shinagawa station with great access to Haneda Airport and to other cities.

4/10 Poor

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very outdated and not well maintained. The edges of the mattress cover in our room were worn and frayed. A strong odor of smoke permeated our “non-smoking” room. Bathroom facilities are old; it included a tub with surround shower curtain. It’s difficult to find your way around and through the property. There are several hotels on the site which add to the confusion. Overall, I am unable to recommend this hotel. In my opinion, the 8.6 point rating posted on Expedia was not warranted. It should rank instead in the 7.5-7.8 range.
Stayed 1 night in Mar 2025

10/10 Excellent

Celia, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This is not a good hotel for travelers. It’s not a convention centers with rooms. Super rowdy with big groups of either conferences or organized tours. It’s far from the city, no good food options around. The hotel’s breakfast is crowded. Long queues and waiting times for everything stop checkin to checkout to breakfast. The staff, while polite, is not friendly, makes mistakes with bills, everything takes a long time to even talk to somebody who can answer your question and even than the problems are not resolved. I wouldn’t recommend this hotel for solo/couple/family travels.
Stayed 4 nights in Mar 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was nice! Not much place for shopping.
Stayed 13 nights in Feb 2025

10/10 Excellent

Hide

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all great here
Stayed 1 night in Mar 2025

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel by chance through expedia and I must say I was very happy to have been able to stay here. I guess I wasn't ready for the high class look and feel of thisbplace like I was staying in a Vegas style hotel! Great room and great staff. We had a great view of the Tokyo Tower from our room and added to the overall experience as well. The garden at the ground level was very nice and beautiful. The breakfast buffet has a alot of choices between Japanese and American styles. I would love to stay here again when ever come through this area again!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sascha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good distance for walk to shikanawa station. Hotelroom in good condition and clean. Check-in very fast and comfortible. Seveneleven in basement are perfekt!
Stayed 3 nights in Mar 2025