I didn’t like that when I checked in I wasn’t told the check out time. But in the morning the person on duty was very nice and worked with me
Fire Alarms go off often Suspcious activity around property Police circle premises often and are called here on guest they release their reservation list to them Also I did not want their housekeeping I brought my own towels that were clearly clean and folded on the shelf and they took him and still have not returned them. The door to the laundry room often jams and I wouldn’t leave your laundry unattended for I have seen people touching other people’s clothes including my own for no reason out of the washer and tried to steal some
Will not be returning. There was blood on one of the pillows, a food wrapper and clothes tag near the bed floor and when I went to the front desk to ask for assistance on the WiFi, the front desk clerk was making out with, I’m assuming her boyfriend. It was awkward and not professional. Would definitely not recommend!
The rooms were out dated, lacked in cleanliness, and safety. I had to switch my room a few times! I only stayed one night for work purposes. NEVER AGAIN!
Before booking at Extended stay, you should know what you're getting yourself into. You're obviously not staying at the Waldorf Astoria so top of the line amenities are not available. At first we had problems with the bathroom and room order. Friendly staff was quick to fix it. Witnessed staff being willingly helpful towards guests in need.
Front desk wasn't clean. Check out no one to be found until a temp employee should up to find the front desk staff to sign us out. Sujest maybe have a bell to alert staff. No coffee in room the quest. Other then that it was ok. I put yes I would recommend the hotel cause it might be isolated only to this one place
Carpets stained in hallways, entry windows and counter dirty, overall nto that clean.
I was told this was a Marriott hotel on the phone! WHAT A FAR CRY FROM THAT! They use this hotel for people on Ssd when they have no room for them at the shelters! HORRIBLE place to stay
Most of the staff were friendly. Room was big, but not vacuumed.
Great location horrible hotel there was trash bag throughout the halls Over flowing trash cans all around the outside beer bottles and boxes all around the parking lot just terrible all around
This is my second stay in your hotel chain and if I had my choice this,is the way I would stay all the time. The gentleman at the front desk was very friendly and accommodating. We loved our stay with one exception. When we were putting our dishes away we found some moldy fruit on the top shelf in the cupboard. I called the desk clerk and he took care of it immediately and apologised.
Asked for non-smoking room, but the bathroom smelled like smoke. Maybe it was coming through the fan? They provide a kitchenette, but no utensils or supplies, so bring your own! Otherwise, just an average hotel.
Inexpensive room (considering the location from Boston). I was looking for a nice room while picking up clients from Logan airport. Proximity is 22 miles from Boston. It meets the task, but no shampoo, cap nor were creams provided. Towels were smaller (36" not the typical 42" length) and a bit rough on the skin. Room was on the 2nd floor, and did have an odor of cigarette smoke. Found out at checkout that the 3rd floor is the smoking floor. Best price was actually on their web sight (though I booked through Orbitz)... their home site would have saved me $5. Staff was nice and friendly. Broken light in Parking lot - I reported it at check-in and they were fixing it at my departure the next morning.
Room with Kitchenette, but I stay only for one night. Room is clean, comfortable, but don't expect the Ritz. It meets my needs of comfortable bed, clean bathroom, TV. Wireless is extra. That's the only negative.
Extended Stay America Suites Boston Tewksbury places you within a few miles (5 km) of Fresenius Medical Care at Tewksbury and Tewksbury Hospital (Massachusetts State Infirmary). This 92-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 92 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Boston Tewksbury enjoy free WiFi in public areas, laundry facilities, and a vending machine. There's free parking and limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry.
I didn’t like that when I checked in I wasn’t told the check out time. But in the morning the person on duty was very nice and worked with me
Fire Alarms go off often Suspcious activity around property Police circle premises often and are called here on guest they release their reservation list to them Also I did not want their housekeeping I brought my own towels that were clearly clean and folded on the shelf and they took him and still have not returned them. The door to the laundry room often jams and I wouldn’t leave your laundry unattended for I have seen people touching other people’s clothes including my own for no reason out of the washer and tried to steal some
Thank you for taking the time to leave comments about your visit. We apologize for your disappointing experience and for the issues you have outlined in the review. We take all your comments seriously and will take the necessary action appropriately. We regret the inconvenience caused. Sincerely, Hotel Management
Will not be returning. There was blood on one of the pillows, a food wrapper and clothes tag near the bed floor and when I went to the front desk to ask for assistance on the WiFi, the front desk clerk was making out with, I’m assuming her boyfriend. It was awkward and not professional. Would definitely not recommend!
We are sorry for the unpleasant experience you had at the front desk and regret the cleanliness issues you encountered in your room. We understand your frustration and have shared your comments with the appropriate teams to be more diligent in their efforts going forward so that it is not repeated again in the future. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The rooms were out dated, lacked in cleanliness, and safety. I had to switch my room a few times! I only stayed one night for work purposes. NEVER AGAIN!
Thank you for choosing us for your overnight stay. We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the housekeeping team and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Before booking at Extended stay, you should know what you're getting yourself into. You're obviously not staying at the Waldorf Astoria so top of the line amenities are not available. At first we had problems with the bathroom and room order. Friendly staff was quick to fix it. Witnessed staff being willingly helpful towards guests in need.
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with the attentive service provided by our staff. We have shared your concerns with our team to ensure no future guest experiences the same. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management
Front desk wasn't clean. Check out no one to be found until a temp employee should up to find the front desk staff to sign us out. Sujest maybe have a bell to alert staff. No coffee in room the quest. Other then that it was ok. I put yes I would recommend the hotel cause it might be isolated only to this one place
Vivian, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Carpets stained in hallways, entry windows and counter dirty, overall nto that clean.
Thank you for taking the time to review our hotel. We're disappointed that we did not provide you a better experience and sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
I was told this was a Marriott hotel on the phone! WHAT A FAR CRY FROM THAT! They use this hotel for people on Ssd when they have no room for them at the shelters! HORRIBLE place to stay
We are so sorry for disappointing you. We always strive to deliver a pleasant stay experience for all our guest, so we hope you will give us a chance to prove ourselves to you on a future visit. Sincerely, General Manager
Most of the staff were friendly. Room was big, but not vacuumed.
Thank you for being our guest at Extended Stay America - Boston - Tewksbury. It’s nice to know you had a pleasant stay and that our associates left you with a good impression. We also appreciate your observation in regard to your room and have shared it with our housekeeping team to take corrective actions immediately. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Great location horrible hotel there was trash bag throughout the halls Over flowing trash cans all around the outside beer bottles and boxes all around the parking lot just terrible all around
Thank you for choosing our hotel for your stay. We are happy you were pleased with most of our services, but we apologize for the disappointing check-in experience. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management