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Recent guest reviews

Great location and the room was perfect. Clean and comfortable and nice and quiet! Thank you!

The front desk was not staffed when we got there. We had to wait 20 min for her to show up. Then she was a little snappy. But the room was very good

The hotel staff was amazing and accommodating. Our flight arrived at 4am, there had been a miscommunication about us having our room earlier than normal check in. They gave us a room for a couple ours to get some sleep until our room was ready and then continued to check on us the rest of our stay. The hotel itself is a bit rundown and can definitely use a renovation.

It is a shame that cleaning staff has lowered our opinion of the hotel....Our room had towels removed and not fully cleaned one night and no dishes washed and coffee not replaced the next..The stove and dishwasher were dated... the tub was cheaply updated (looked like bath fitters). The weekend breakfast was salty and Luke warm. The weekday breakfast was great and Sima the breakfast host was very personable.. The night desk crew was great... recommended a great restaurant and also went out of their way to compensate for the poor room service... We would have tipped and reviewed better if not for the room service

I was on a business trip to visit a client. It was quiet and clean, I was able to rest well for all my meetings. Very polite staff there. The manager is always there greeting guests! He even helped me to retrieve my forgotten items in the room:-) Free host breakfast, also free hot dinner which I have never heard of from my frequent travels:-)

Stayed here previously. Generally a little loud at night and walls are thin. This time was the worst experience staying at any hotel. Understaffed for a very large group. Staff member was very rude when we had a complaint about noise above us from someone running around the room for two hours in the night. The phone in the room didn't work and we had to go down to the lobby to complain twice. After complaining about the noise, the party above us decided to come down to our room with friends and made loud harrassing comments outside our door at 2 am. Couldn't get assistance since the phone didn't work. We got less than two hours sleep. The hotel manager felt he had accomodated us well and did nothing in response. You may think this hotel is a good deal, but if you want a good night's sleep in a safe environment, you won't find it here!

Bed was very comfortable. Noisy though until late. Basic fare as far as hotel rooms go. Breakfast was mediocre at best.

In town for a conference. Clean. Staff friendly. Good breakfast. Hairdryer broke but was fixed quickly.

Riverside Dr Andover MA

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Homewood Suites by Hilton Boston / Andover places you within a 10-minute drive of Lawrence Heritage State Park and SMG Women's Health Lawrence. This 3-star hotel has 82 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free breakfast, offered on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

The 82 accommodations feature kitchenettes and space to spread out with sitting areas. 32-inch flat-screen TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding and down comforters ensure a restful night. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.


Property features

Renovated in 2020, Homewood Suites by Hilton Boston / Andover offers a 24-hour fitness center, free WiFi in public areas, and conference space. Free parking is available if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Premium Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Premium Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 5

Guest reviews for Homewood Suites by Hilton Boston / Andover

Everyone (3) Couples (1) Family (3) Other (1)
5
Family

Great location and the room was perfect. Clean and comfortable and nice and quiet! Thank you!

By on Sep 8, 2019

Review comment responded on Sep 11, 2019

Thank you! We appreciate you taking the time to provide us with such great feedback and hope you will return as our guest again :)

4
Family

The front desk was not staffed when we got there. We had to wait 20 min for her to show up. Then she was a little snappy. But the room was very good

By on Jun 15, 2019

Review comment responded on Jul 15, 2019

Please accept our sincerest apologies for the not so warm welcome you received?!! This is disappointing to hear and will be addressed with our agents. Your experience is important to us and it is great to hear that the room was good - but nonetheless first impressions are everything and this is not how we wish for arriving guests to be treated. Thank you for your honest but still very kind review. It is our hope that you would give us a "second chance at a first impression" sometime in the future. Thank you for choosing the Homewood Suites Boston/Andover.

3
Everyone

The hotel staff was amazing and accommodating. Our flight arrived at 4am, there had been a miscommunication about us having our room earlier than normal check in. They gave us a room for a couple ours to get some sleep until our room was ready and then continued to check on us the rest of our stay. The hotel itself is a bit rundown and can definitely use a renovation.

By on Jan 1, 2019

Review comment responded on Jan 2, 2019

Thank you for letting us know about your experience. Best Wishes for the New Year.

4
Everyone

It is a shame that cleaning staff has lowered our opinion of the hotel....Our room had towels removed and not fully cleaned one night and no dishes washed and coffee not replaced the next..The stove and dishwasher were dated... the tub was cheaply updated (looked like bath fitters). The weekend breakfast was salty and Luke warm. The weekday breakfast was great and Sima the breakfast host was very personable.. The night desk crew was great... recommended a great restaurant and also went out of their way to compensate for the poor room service... We would have tipped and reviewed better if not for the room service

By , from Florida on Aug 21, 2018

5

nice and quiet!

Everyone

I was on a business trip to visit a client. It was quiet and clean, I was able to rest well for all my meetings. Very polite staff there. The manager is always there greeting guests! He even helped me to retrieve my forgotten items in the room:-) Free host breakfast, also free hot dinner which I have never heard of from my frequent travels:-)

By , from great falls, va on Apr 2, 2016

1

says it's a hilton but beware

Couples

Stayed here previously. Generally a little loud at night and walls are thin. This time was the worst experience staying at any hotel. Understaffed for a very large group. Staff member was very rude when we had a complaint about noise above us from someone running around the room for two hours in the night. The phone in the room didn't work and we had to go down to the lobby to complain twice. After complaining about the noise, the party above us decided to come down to our room with friends and made loud harrassing comments outside our door at 2 am. Couldn't get assistance since the phone didn't work. We got less than two hours sleep. The hotel manager felt he had accomodated us well and did nothing in response. You may think this hotel is a good deal, but if you want a good night's sleep in a safe environment, you won't find it here!

By on May 30, 2011

3

fine but nothing more!

Family

Bed was very comfortable. Noisy though until late. Basic fare as far as hotel rooms go. Breakfast was mediocre at best.

By on May 16, 2011

4

clean, friendly and helpful staff

Other

In town for a conference. Clean. Staff friendly. Good breakfast. Hairdryer broke but was fixed quickly.

By on Mar 7, 2011

Homewood Suites by Hilton Boston / Andover

4 Riverside Dr, Andover, MA 01810
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