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Maplewood Suites Extended Stay- Syracuse/Airport

3.5 out of 5.0

Recent guest reviews

Check-in was delightful with a staff person who was genuinely friendly and welcoming, patient with my questions and requests for advice on travel to the airport. When I had to get up at 3am to leave for the airport, tha staff attending was equally friendly and helpful, when I came down looking for coffee and alka seltzer. They have a Starbucks coffee machine for compliments fresh brewed coffee at any time of day or night. I was pleased that the “store” stocked with convenience items was also available in the wee hours. The decor is modern and mostly sparking and immaculate. I love the convenience of a kitchenette! I will definitely recommend to others and stay again.

I had a very pleasant stay at Maplewood. The staff was accommodating (when I forgot my cellphone charger- I was loaned one) and very friendly. I used the airport shuttle service they provided and it was timely and comfortable. The room was very well equipped and clean. I look forward to staying there again whenever I am in the area and highly recommend it to other travelers.

Nice hotel. Just remodeled. Very clean and comfortable. Excellent breakfast!

Great hotel near the airport. Loved having a restaurant right there, room temperature issue was quickly resolved, loved the keurig with the coffees in the room, very comfortable and spacious room. BUT we wanted to see the ACLS playoff game on FS1 and had to go to the bar to see it. And the shuttle service isn't 24 hours so we had to take a cab to the airport. The positives exceeded the negatives so we will stay there again when we want to be near the airport.

best extended stay hotel in which I have stayed. Very good food in morning, gym adequate, indoor pool available, happy hour (2 choices free)

This was our second stay at the Maplewood. Great location near the I-81/I-90 interchange, close to Destiny USA. Outstanding morning breakfast service. Had one issue when we checked in...the air conditioner did not work; on reporting it to the front desk, there was a gentleman at our door within a few minutes and he had it working in no time.

Good locarion near airport and NYS Thruway, very good value

Excellent breakfast - they cook your omelet according to order!

Awesome. Front desk staff was great from the 1st call to check out. Michelle was fantabulous (lol) and I hope she's there when I go back in 6 weeks. She was like a long lost friend. I've stayed at a few hotels in the area.....this one is a must stay. The shuttle service was excellent.

When reserving this room I was really looking forward to my stay since this hotel received such a high recommendation. Upon first arrival everything was great it wasn't until we were in our room that we started to see issues. We had to ask for a clean comforter there was yellow crusty debris on one of the beds. That night while trying to sleep we could only use one of the 2 queen beds because one of them had such a bad creek that I could not fall asleep. The next morning when I stepped out of bed to put my bare foot on old dried pasta noodle. I spoke with the staff about all issues and was basically ignored. They didn't seem to care about any issue at all.

Great experience right from check-in. Kara explained some of the perks staying at the hotel and gave us our drink tickets! Spent some time in the pool area, great popcorn machine, and breakfast even had some gluten free options!

Had a great time. Staffs are very nice and accomodating. Good breakfast.

Could use a bit of a facelift but the hospitality out ways any dated carpets

Overall it was a good experience the room I had gotten originally the heater unit was broken so they moved my room which was appreciated kinda bummed I had to downgrade from a king bed to a queen made sleeping a little uncomfortable for my wife and I but over all everything else was great

Great staff and service! Perfect for a little weekend getaway.

Stayed one night. The property, staff, room amenities were all very comfortable, clean, accommodating. Nothing to dislike.

Easy check in. Staff pleasant. Requested bed for 5th person in room, comfortable. Complimentary breakfast excellent. Dining room had plenty of space.

400 7th North St. Liverpool NY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Maplewood Suites Extended Stay- Syracuse/Airport places you within 2 miles (3 km) of popular sights like NBT Bank Stadium and Central New York Regional Market. This 3.5-star hotel welcomes guests with 137 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Near the airport, it's also near Hopkins Road County Park and WonderWorks.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 137 soundproofed rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Coffee makers, free long-distance calls, and free local calls are other standard amenities.


Property features

Maplewood Suites Extended Stay- Syracuse/Airport features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Additional amenities include a spa tub, free WiFi in public areas, and conference space.

Room options

Studio Suite, 2 Queen Beds

Queen 2 | Sleeps 4

Studio Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for Maplewood Suites Extended Stay- Syracuse/Airport

Everyone (13) Couples (1) Business (1) Family (1)
4

clean, modern, friendly staff

Everyone

Check-in was delightful with a staff person who was genuinely friendly and welcoming, patient with my questions and requests for advice on travel to the airport. When I had to get up at 3am to leave for the airport, tha staff attending was equally friendly and helpful, when I came down looking for coffee and alka seltzer. They have a Starbucks coffee machine for compliments fresh brewed coffee at any time of day or night. I was pleased that the “store” stocked with convenience items was also available in the wee hours. The decor is modern and mostly sparking and immaculate. I love the convenience of a kitchenette! I will definitely recommend to others and stay again.

By , from Canton, NY on Jan 15, 2018

5

nice hotel with shuttle service to airport

Everyone

I had a very pleasant stay at Maplewood. The staff was accommodating (when I forgot my cellphone charger- I was loaned one) and very friendly. I used the airport shuttle service they provided and it was timely and comfortable. The room was very well equipped and clean. I look forward to staying there again whenever I am in the area and highly recommend it to other travelers.

By , from Athens, OH on Jan 9, 2018

Review comment responded on Jan 10, 2018

Kelly, whenever we can help, we do our best to do so, whether it be a shuttle or phone charger. Im happy to hear that you enjoyed your stay with us, and hope to have you back in the future.

5
Everyone

Nice hotel. Just remodeled. Very clean and comfortable. Excellent breakfast!

By on Nov 4, 2017

Review comment responded on Nov 8, 2017

Thank you for your review. We hope to have you back to enjoy our breakfast again!

5
Everyone

Great hotel near the airport. Loved having a restaurant right there, room temperature issue was quickly resolved, loved the keurig with the coffees in the room, very comfortable and spacious room. BUT we wanted to see the ACLS playoff game on FS1 and had to go to the bar to see it. And the shuttle service isn't 24 hours so we had to take a cab to the airport. The positives exceeded the negatives so we will stay there again when we want to be near the airport.

By on Oct 15, 2017

Review comment responded on Oct 21, 2017

I apologize for the lack of sports channels in your room, along with the shuttle miscommunication. We can get FS1 in the breakfast area, so feel free to pull up a chair and enjoy!

5

last minute reservation

Business Travelers

best extended stay hotel in which I have stayed. Very good food in morning, gym adequate, indoor pool available, happy hour (2 choices free)

By , from Richmond, VA on Oct 6, 2017

Review comment responded on Oct 16, 2017

Richard, it's an honor to be labeled as one of the best extended stay hotels you've stayed at, and thank you for the great suggestion! We are actually working on adding 50-100lbs weights as we speak! Hopefully they'll be approved and in for your next stay with us.

5

convenient hotel

Everyone

This was our second stay at the Maplewood. Great location near the I-81/I-90 interchange, close to Destiny USA. Outstanding morning breakfast service. Had one issue when we checked in...the air conditioner did not work; on reporting it to the front desk, there was a gentleman at our door within a few minutes and he had it working in no time.

By , from massena, ny on Sep 21, 2017

Review comment responded on Sep 27, 2017

Dee, thank you for your feedback. I agree with the hook in the bathroom idea, and will be sure to mention this to the GM. We're happy that you enjoyed your stay with us, and hope to have you back in the future!

5

newly renovated

Everyone

Good locarion near airport and NYS Thruway, very good value

By , from cold brook ny on Jul 13, 2017

Review comment responded on Jul 31, 2017

Christine, I'm glad that you found great convenience in our hotel during your stay, from the location to the value. We hope to have you back in the future!

5

convenient to airport - nice rooms

Everyone

Excellent breakfast - they cook your omelet according to order!

By , from Burrlington, VT on Jun 24, 2017

Review comment responded on Jun 27, 2017

Thank you for your feedback. We're happy to see you greatly enjoyed your cooked to order omelet, and hope you'll be back for another in the future!

5

maplewood suites

Everyone

Awesome. Front desk staff was great from the 1st call to check out. Michelle was fantabulous (lol) and I hope she's there when I go back in 6 weeks. She was like a long lost friend. I've stayed at a few hotels in the area.....this one is a must stay. The shuttle service was excellent.

By on Jan 19, 2017

Review comment responded on Feb 3, 2017

We're happy that you felt welcome and comfortable from the beginning, and we look forward to having you back in a few weeks!

3

hoping for more...

Everyone

When reserving this room I was really looking forward to my stay since this hotel received such a high recommendation. Upon first arrival everything was great it wasn't until we were in our room that we started to see issues. We had to ask for a clean comforter there was yellow crusty debris on one of the beds. That night while trying to sleep we could only use one of the 2 queen beds because one of them had such a bad creek that I could not fall asleep. The next morning when I stepped out of bed to put my bare foot on old dried pasta noodle. I spoke with the staff about all issues and was basically ignored. They didn't seem to care about any issue at all.

By on Dec 19, 2016