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Recent guest reviews

Comfortable

Do not stay here. It's ruin down and there are a lot fo people living there so noisy and bad smwlls

Couldn’t get through after multiple calls to request shuttle pickup from airport. Took taxi. Receptionist was not welcoming and very dismissive throughout the process of check in. Very different experience from a prior stay at this hotel and why I rebooked. Will take my business elsewhere.

Cleaning staff was extremely nice , area around had fast food and grocery store to get stuff at .

The bathroom was filthy and the rest of the room wasn't much better I have pictures.

Disappointed that "ever since gas prices went up", there's no more shuttle to/from the train/bus station. Given a room that wasn't yet serviced (after cleaning staff went home), the only other room available was 115 right next to the loud main desk area. Employees constantly opened/closed the door to the main desk area. Doors around the property were propped wide open. Front desk employees seemed kind and wanted to be helpful. They also seemed to lack knowledge and were easily overwhelmed with customer questions and requests.

Staff was very friendly but the hotel is in need of renovations. Our room was dirty.

There is a kitchen in my room that I can use to cook my dinner and breakfast. There is a supermarket nearby where I can get material for cooking.

nice place with a shuttle

The couch in our room smelled like it used to in a smoking room for years. The was cold with no extra blankets. For the high price it should have been better.

The staff is very helpful and courteous. Also, the internet works!Also appreciate the kitchenette

No wait

Just what I was looking for - very close to airport, supermarket

Great room and staff

No response

Very nice room and helpful staff.

The location of the hotel in regards to the airport is excellent.

South Bay Road Town of Salina North Syracuse NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Free airport shuttle
  • 24-hour fitness center

Located within 2 miles (3 km) of North Medical Family Practice, Candlewood Suites - Syracuse Airport, an IHG Hotel is within 3 miles (5 km) of Hopkins Road County Park. This 115-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.


Rooms

32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include kitchenettes, washers/dryers, and private yards. Weekly housekeeping is available.


Property features

At Candlewood Suites - Syracuse Airport, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a library.

Room options

Studio Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed, Accessible (Comm, Trans Shwr)

1 Queen Bed | Sleeps 2

Studio Suite

1 Queen Bed | Sleeps 2

Studio Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Candlewood Suites - Syracuse Airport, an IHG Hotel

Everyone (14) Couples (22) Business (7) Family (18) Other (5) Friends (2)
5
Everyone

Comfortable

By on Jan 26, 2023

2
Business Business

Do not stay here. It's ruin down and there are a lot fo people living there so noisy and bad smwlls

By on Jan 25, 2023

2
Everyone

Couldn’t get through after multiple calls to request shuttle pickup from airport. Took taxi. Receptionist was not welcoming and very dismissive throughout the process of check in. Very different experience from a prior stay at this hotel and why I rebooked. Will take my business elsewhere.

By on Jan 12, 2023

Review comment responded on Jan 24, 2023

Dear Madeleine,Thank you for taking the time to tell us about your experience at Candlewood Suites SYRACUSE-AIRPORT. We are very sorry that your experience here was not a good one and would love the opportunity to gain your business back. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 315-454-8999 or syracusegm@jpassetmanagement.com.Sincerely,Guest Services315-454-8999syracusegm@jpassetmanagement.com

5
Partner Couples

Cleaning staff was extremely nice , area around had fast food and grocery store to get stuff at .

By on Sep 19, 2022

Review comment responded on Sep 20, 2022

Thank you for your review

2
Partner Couples

The bathroom was filthy and the rest of the room wasn't much better I have pictures.

By on Sep 11, 2022

Review comment responded on Sep 20, 2022

I apologize for stay.

2
Everyone

Disappointed that "ever since gas prices went up", there's no more shuttle to/from the train/bus station. Given a room that wasn't yet serviced (after cleaning staff went home), the only other room available was 115 right next to the loud main desk area. Employees constantly opened/closed the door to the main desk area. Doors around the property were propped wide open. Front desk employees seemed kind and wanted to be helpful. They also seemed to lack knowledge and were easily overwhelmed with customer questions and requests.

By on Jul 20, 2022

Review comment responded on Sep 11, 2022

We are so sorry for your bad experience.

3
Partner Couples

Staff was very friendly but the hotel is in need of renovations. Our room was dirty.

By on Jul 20, 2022

Review comment responded on Sep 11, 2022

We are so sorry for your bad experience- we hope you will consider giving us another try if your in our area again.

5
Business Business

There is a kitchen in my room that I can use to cook my dinner and breakfast. There is a supermarket nearby where I can get material for cooking.

By , from Vermillion on Jun 30, 2022

4
Partner Couples

nice place with a shuttle

By on Jun 20, 2022

2
Family

The couch in our room smelled like it used to in a smoking room for years. The was cold with no extra blankets. For the high price it should have been better.

By on Mar 28, 2022

Candlewood Suites - Syracuse Airport, an IHG Hotel

5414 South Bay Road Town of Salina, North Syracuse, NY 13212
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