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Recent guest reviews

Shuttle 20 minutes later. Under bed dirty Breakfast was excellent

Staff is amazing! Friendly and helpful

It is a pleasant, easy to access place with very friendly and helpful staff.

great staff--james

There was an annoying clicking noise in my bathroom that wouldn't stop all night. Happened every few minutes. Tried to find it to no avail.

This is an airport hotel. I stayed becasue I had an early-morning flight. There is no restaurant, and none within easy walking distance, especially at night in the pouring rain. The coffee maker in the room did not work. The shampoo in the bathroom was not available in little personal bottles, but in a big bottle in the shower that is used by everyone. Their driver took me to a nearby McDonalds and waited for me; of course I felt I needed to tip for that service. The hotel is on a busy commercial street on the other side of a major highway from the airport. It is nearly invisible from the road, since its "front yard" is filled with tractor trailers. The desk staff of the Holiday Inn Express was very good, and the breakfast staff did allow me to get coffee and a bun when i left at 5:15 am, even though they didn't open until 5:30 am, which I apppreciated. This hotel "replaces" the hotel we used previously that was almost on airport grounds, and had a convenient, although minimal restaurant,That hotel is now closed, but it was immensely more convenient than its replacement.

Employees were great

Hallways were extremely hot with the temps being as hot as it is outside currently. No microwave or fridge so had no choice but to either eat it or throw it out. Other than that staff was amazing and extremely nice.

It was close to the airport and conveniently located for our other activities.

Close to airport and a shuttle ride

The beds are amazingly comfortable! Rooms are clean. Congenial staff, efficient and helpful. Shuttle service to nearby dining, stores. Many choices with their continental breakfast.

I was expecting a little more for the name. The rooms are very old and needs to be more modern. The lobby was more up to my taste.

Front Desk staff very friendly and helpful. Room was excellent and the breakfast was best hotel breakfast we had that week with four places we stayed at.

The hotel was clean and the staff efficient. Our request for a wakeup call was handled well

Very comfortable beds and the best breakfast. Numerous and convenient locations across country

South Bay Road North Syracuse NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Holiday Inn Express Syracuse Airport, an IHG Hotel places you within a 10-minute drive of popular sights such as Destiny USA and Erie Canal Museum. This 95-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 5:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.


Rooms

All of Holiday Inn Express Syracuse Airport, an IHG Hotel's 95 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Guests of Holiday Inn Express Syracuse Airport, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Accessible (Mbl Rll Shwr, Extr Spc)

1 King Bed | Sleeps 3

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Mobil Tub)

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express Syracuse Airport, an IHG Hotel

Everyone (21) Couples (9) Business (6) Family (13) Other (2)
3
Everyone

Shuttle 20 minutes later. Under bed dirty Breakfast was excellent

By on Apr 6, 2022

Review comment responded on Apr 8, 2022

I am sorry that you caught the shuttle during a busy time. Thank you for the information. We appreciate any feedback provided.

5
Family Business Business

Staff is amazing! Friendly and helpful

By on Jan 16, 2022

Review comment responded on Jan 16, 2022

Thank you for your kind words. We hope that you'll stay with us again!

3
Everyone

By on Jan 8, 2022

5
Family

It is a pleasant, easy to access place with very friendly and helpful staff.

By on Dec 13, 2021

Review comment responded on Dec 14, 2021

We are delighted that we could make your stay special! Thanks so much for staying at the Holiday Inn Express Syracuse Airport!

5
Family

great staff--james

By on Nov 22, 2021

Review comment responded on Nov 23, 2021

Thanks so much! We do have an amazing staff here and are always ready to assist our guests. We hope to see you again.

3
Business Business

There was an annoying clicking noise in my bathroom that wouldn't stop all night. Happened every few minutes. Tried to find it to no avail.

By on Nov 16, 2021

Review comment responded on Nov 16, 2021

We are so sorry for that experience. I hope you let the front desk know so that we could correct the situation. Please come back after our renovation to see the fantastic new product!

3
Everyone

By on Nov 8, 2021

3
Everyone

This is an airport hotel. I stayed becasue I had an early-morning flight. There is no restaurant, and none within easy walking distance, especially at night in the pouring rain. The coffee maker in the room did not work. The shampoo in the bathroom was not available in little personal bottles, but in a big bottle in the shower that is used by everyone. Their driver took me to a nearby McDonalds and waited for me; of course I felt I needed to tip for that service. The hotel is on a busy commercial street on the other side of a major highway from the airport. It is nearly invisible from the road, since its "front yard" is filled with tractor trailers. The desk staff of the Holiday Inn Express was very good, and the breakfast staff did allow me to get coffee and a bun when i left at 5:15 am, even though they didn't open until 5:30 am, which I apppreciated. This hotel "replaces" the hotel we used previously that was almost on airport grounds, and had a convenient, although minimal restaurant,That hotel is now closed, but it was immensely more convenient than its replacement.

By on Aug 19, 2021

Review comment responded on Aug 25, 2021

Our shuttle goes anywhere within 3 miles of the hotel which includes many great restaurants and Destiny USA. All Holiday Inn Expresses changed to bulk shower amenities about 2 years ago. Our overflow lot which is at the top of our driveway, near our large road sign, is used by large vehicles, trucks and motor coaches whose drivers and passengers are staying at our hotel or our sister property next door. We are the closest hotel to Hancock Airport and have been servicing it for almost 15 years. Please let us know if we can be of further service to you, if you have an opportunity to stay in the Syracuse area again.

5
Everyone

Employees were great

By on Aug 16, 2021

Review comment responded on Aug 24, 2021

Thanks so much! Our employees are the best and appreciate all your kind words. Thanks for staying at our hotel.

5
Family

Hallways were extremely hot with the temps being as hot as it is outside currently. No microwave or fridge so had no choice but to either eat it or throw it out. Other than that staff was amazing and extremely nice.

By on Aug 11, 2021

Review comment responded on Aug 11, 2021

Some of rooms are not fitted with microwaves/refrigerator set ups. We can always move a unit into any room that requests it. After our renovation is complete, all rooms will have that feature. We hope you'll stop back when in the Syracuse area, after this renovation is complete. Many thanks for staying at the Holiday Inn Express Syracuse Airport.

Holiday Inn Express Syracuse Airport, an IHG Hotel

5418 South Bay Road, North Syracuse, NY 13212
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