2/10 Terrible
Terrie Ann
Jun 12, 2025
Reserved and paid for a room with a netted tub. 2 weeks prior to stay. Hour before check in received a call from them saying the room they did not have available. Called them back and they said it was under maintenance and didn’t think it would be ready but it was all good to go. I get there and jet doesn’t work. No room to uograde or swap out. No resolution to this riven as of yet. It’s been hell to even speak with Eugene the manager. Was told he would be here at 11. It’s now 1pm and no Eugene? Now on phone with corporate. Didn’t have to get this far if you just handle your business within the location. I want my money back or anther stay.
Terrie Ann
Stayed 1 night in Jun 2025