Although fairly clean, the place smelled of pot , there always seem to be people sitting in their car for hours in the parking lot... I don't care if they sat and smoked dope ... I just don't like the family feeling unsafe
Not enough parking was uncomfortable parking in the rear
Stood in lobby 15 minutes ringing a bell 4 times and someone finally shows up to check me in. He appeared unfamiliar with the check in process and seemed bothered by having to deal with me
The staff at this location is great. The one that checked us in was so kind. Unfortunately, they stay was quite horrible. Our first room, reeked of smoke. The front desk was kind enough to move us. The 2nd room, while it didn't smell like smoke, smelled like feet and dogs. But that's better than smoke to us, especially since we had out 16 month daughter with us. The next morning I tried to ask for a iron to press my shirt since there wasn't one in the room, but they didn't have any! That evening we had leftovers to eat for dinner. I went to the front desk to ask for 2 plates and silverware. She replied that she had plates, but not silverware! And lastly, we wanted to watch tv. The tv is mounted to the wall and is slightly tilted up. My husband went to see if he could tilt it down slightly. When he barely touched it, it came flying down! Oh, and also, they market that they serve breakfast. "Breakfast" us only coffee, granola bars and muffins. Needless to say, we will never be back.
Very peaceful, quiet, and well neat and clean. Front desk 5STARS!!
Absolutly horrible. Over booked us and had to go to a different one 15 min away.
it is okay over all but not as expected as other extended hotels (other branches in other places)
It was the most disgusting place I have stayed at in my life. Burned out lights, broken closet shelves, old disgusting carpet, security door chain ripped totally ripped off, bad bedding, poor pillows, doors slamming starting at 5:00 AM, refrigerator loudly running all night long, etc. I should have left immediately but I was exhausted. I had been up well over 36 hours due to a medical emergency of my spouse. The problems continued when I got up. The shower did not work. Almost no water traveled to the shower head... most stayed below in the diverter. I was so happy just to get out alive.
1st room I checked in bed was dirty wit crumbs of food and bathroom had hair in the tub. The tub did not drain the water out water stayed in tube the whole weekend clogged
Dirty room, dirty towels, funky ac, staff bad attitudes.
the hotel furniture is very old. there is stove top but no pots and pans to use it with. No utensils, bowls, plates, cups, etc. in the cupboards.
While the rooms were clean, there weren't any paper cups. The carpet was a little dingy. However, the staff was very friendly.
save money on food when you cook yourself. good value.
We reserved two rooms with two qeen beds each. Neither room had two beds. One room was fairly clean but had been well used. The other room was completely disgusting. Large pieces of debris littered the floor. The toilet was stopped up and full fieces, the blanket on the bed had several cigarette burns all the way through and the sofa was stained and filthy. The room had a foul odor as did the hallway, smelled like a mixture of homeless man and burnt fried chicken. Tried to call the office to request a new room but the phone was missing, had to make several trips to the lobby to get assistance. Also, there may have been blood stains on the elevator floor. Had it not been so late we would have demanded our money back and left. This is not a family place do not take your children here.
Extended Stay America Select Suites St Louis Earth City is located within a few miles (5 km) of Hollywood Casino Amphitheatre and SSM Health Rehabilitation Hospital. Each of the 73 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Guests staying at Extended Stay America Select Suites St Louis Earth City enjoy free WiFi in public areas, laundry facilities, and a vending machine. You can put free parking to good use if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include a picnic area and barbecue grills.
Although fairly clean, the place smelled of pot , there always seem to be people sitting in their car for hours in the parking lot... I don't care if they sat and smoked dope ... I just don't like the family feeling unsafe
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not enough parking was uncomfortable parking in the rear
Thank you for your recent stay at our hotel. We are sorry you were disappointed with the availability of parking. Due to the layout of the building, we offer some parking in front of the hotel with the majority of the parking in the rear of the building. On a future visit, we will be happy to assist you with these options. Thank you again for choosing to stay with us and we hope to have you visit again soon. Sincerely, Hotel Management
Stood in lobby 15 minutes ringing a bell 4 times and someone finally shows up to check me in. He appeared unfamiliar with the check in process and seemed bothered by having to deal with me
Ben, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk staff. Your comments have been shared with our front desk team to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
The staff at this location is great. The one that checked us in was so kind. Unfortunately, they stay was quite horrible. Our first room, reeked of smoke. The front desk was kind enough to move us. The 2nd room, while it didn't smell like smoke, smelled like feet and dogs. But that's better than smoke to us, especially since we had out 16 month daughter with us. The next morning I tried to ask for a iron to press my shirt since there wasn't one in the room, but they didn't have any! That evening we had leftovers to eat for dinner. I went to the front desk to ask for 2 plates and silverware. She replied that she had plates, but not silverware! And lastly, we wanted to watch tv. The tv is mounted to the wall and is slightly tilted up. My husband went to see if he could tilt it down slightly. When he barely touched it, it came flying down! Oh, and also, they market that they serve breakfast. "Breakfast" us only coffee, granola bars and muffins. Needless to say, we will never be back.
Please accept our sincere apology for the difficulties you encountered with your both rooms. We truly regret the inconvenience it caused. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Thank you for sharing this issue with us. We hope you and your family will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very peaceful, quiet, and well neat and clean. Front desk 5STARS!!
Larry, thank you for being our guest and for taking time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Thank you for taking the time to give us feedback on your stay. Even though we are a smoke-free hotel, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management