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Recent guest reviews

Overall, I had a good experience. But the smoke alarm was covered with a plastic cover, so did not feel too safe in the facility.

Good

Staff was. Nice price was to much for smalll town

I checked out of the hotel at 3am on March 23rd. The hotel charged me for an additional night, for March 23rd! I called the hotel and spoke with the manager. She said the housekeeper told her all of my clothing and my property was in the room when she did her rounds on the 23rd, 6 HOURS AFTER I HAD ALREADY LEFT WITH ALL OF MY PROPERTY!!! I explained this error to the managerl. She was SNARKY AS possible to me and refused to refund the $101.68 overcharge. I asked to speak to her superior. She refused, claiming that the owner will not speak to guests, not even a guest's complaint of FRAUD. THIS HOTEL IS GRIMY, POORLY CLEANED AND OBVIOUSLY operated in a shady fashion. Zero Stars. Later in the day, the hotel called me back to state it had reversed the overcharge. No apologies. No explanation, only attitude from the GM, who essentially challenged the veracity of my initial complaints about the overcharge. I'm not the one trying to sneak money out of customers inappropriately. Definitely got a very bad vibe from this place. DO NOT RECOMMEND.

Everything was very nice and well kept will definitely stay there again

Didt csre for the hard wood floors in the rooms looks were nice but was cold and loud

Location was convenient and easy to find. Flooring like laminate made the noises of foot traffic louder. Could hear showers and toilets around us loudly. Painting on walls ugly and not done well. Plastic coving around floor was peeling off. Bed was hard.

I loved it It worth every penny that we pay One of my favourite hotels Thank you

Convenient location and friendly staff. Clean rooms and quiet location away from traffic

By far, the nicest Quality Inn property I’ve ever experienced.

Staff was exceptional ,very friendly and courteous.Although, I thought I paid for a king with a jetted tub, what I got was a King with a shower?

The jet tub was great! Everything was fine. We stay in 5 - 10 different hotels each year and usually find something to complain about, but were pleased here.

She made everything grate she was very concerned on how we are doing

Great staff Great hospitality The room temp was a little warm and could not get it to cool down

Easy off/on freeway access. Hotel was clean but staff could have been friendlier. There were no towels at the pool and when we asked, we were curtly told “We’re working on it.” Typical hot & cold breakfast items. One plus is the game room- had a couple arcade games and a pool table along with some lounge chairs and TVs. Kids had fun and had somewhere to hang out besides just in the room.

My only complaint would be that the beds are too hard. I woke up so stiff.

N Madson Rd Liberty Lake WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Liberty Lake Community Theatre, Quality Inn & Suites Liberty Lake - Spokane Valley is within a mile (2 km) of Trailhead Golf Course. This 70-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 7:30 AM to 9:30 AM.


Rooms

Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.


Property features

Guests staying at Quality Inn & Suites Liberty Lake - Spokane Valley enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can assist with luggage storage and concierge services. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Multiple Beds, Accessible, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn & Suites Liberty Lake - Spokane Valley

Everyone (15) Couples (5) Business (3) Family (12) Other (2)
4
Family with small children

Overall, I had a good experience. But the smoke alarm was covered with a plastic cover, so did not feel too safe in the facility.

By on Aug 4, 2022

5
Everyone

By on Sep 18, 2021

4
Family

Good

By on Sep 11, 2021

3
Family

Staff was. Nice price was to much for smalll town

By on Aug 2, 2021

1
Business Business

I checked out of the hotel at 3am on March 23rd. The hotel charged me for an additional night, for March 23rd! I called the hotel and spoke with the manager. She said the housekeeper told her all of my clothing and my property was in the room when she did her rounds on the 23rd, 6 HOURS AFTER I HAD ALREADY LEFT WITH ALL OF MY PROPERTY!!! I explained this error to the managerl. She was SNARKY AS possible to me and refused to refund the $101.68 overcharge. I asked to speak to her superior. She refused, claiming that the owner will not speak to guests, not even a guest's complaint of FRAUD. THIS HOTEL IS GRIMY, POORLY CLEANED AND OBVIOUSLY operated in a shady fashion. Zero Stars. Later in the day, the hotel called me back to state it had reversed the overcharge. No apologies. No explanation, only attitude from the GM, who essentially challenged the veracity of my initial complaints about the overcharge. I'm not the one trying to sneak money out of customers inappropriately. Definitely got a very bad vibe from this place. DO NOT RECOMMEND.

By on Mar 25, 2021

5
Family

Everything was very nice and well kept will definitely stay there again

By on Mar 29, 2020

Review comment responded on Mar 30, 2020

Dear Valued Guest, Thank you so much for taking the time to tell us of your recent stay. We are very happy to hear that you enjoyed your time with us!

4
Family with small children

Didt csre for the hard wood floors in the rooms looks were nice but was cold and loud

By on Nov 10, 2019

Review comment responded on Nov 11, 2019

Dear Valued Guest, Thank you for your feedback. I understand your opinion on the flooring. I will utilize this information so maybe in the near future we can create a solution to this issue. Thank you very much for your review and we hope to see you again soon. Best Wishes, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.

3
Family Business Business

Location was convenient and easy to find. Flooring like laminate made the noises of foot traffic louder. Could hear showers and toilets around us loudly. Painting on walls ugly and not done well. Plastic coving around floor was peeling off. Bed was hard.

By on Aug 30, 2019

Review comment responded on Aug 30, 2019

Dear Valued Guest, I would like to apologize for the issues concerning your room condition. I will be sure to share this information to my upper management. I wan to thank you for you feedback and we hope to see you again in the near future. Best Regards, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.

1
Everyone

By on Aug 6, 2019

Review comment responded on Aug 12, 2019

We would like to thank you for your review. We hope in the future you will give us another try. Sincerely, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.

5
Everyone

By on Apr 8, 2019

Review comment responded on Apr 11, 2019

Dear Valued Guest, Thank you so much for taking the time to tell us about your stay. We are glad to see you enjoyed your time with us and we hope to see you again.

Quality Inn & Suites Liberty Lake - Spokane Valley

2327 N Madson Rd, Liberty Lake, WA 99019
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