I checked out of the hotel at 3am on March 23rd. The hotel charged me for an additional night, for March 23rd! I called the hotel and spoke with the manager. She said the housekeeper told her all of my clothing and my property was in the room when she did her rounds on the 23rd, 6 HOURS AFTER I HAD ALREADY LEFT WITH ALL OF MY PROPERTY!!! I explained this error to the managerl. She was SNARKY AS possible to me and refused to refund the $101.68 overcharge. I asked to speak to her superior. She refused, claiming that the owner will not speak to guests, not even a guest's complaint of FRAUD. THIS HOTEL IS GRIMY, POORLY CLEANED AND OBVIOUSLY operated in a shady fashion. Zero Stars. Later in the day, the hotel called me back to state it had reversed the overcharge. No apologies. No explanation, only attitude from the GM, who essentially challenged the veracity of my initial complaints about the overcharge. I'm not the one trying to sneak money out of customers inappropriately. Definitely got a very bad vibe from this place. DO NOT RECOMMEND.
Everything was very nice and well kept will definitely stay there again
Didt csre for the hard wood floors in the rooms looks were nice but was cold and loud
Location was convenient and easy to find. Flooring like laminate made the noises of foot traffic louder. Could hear showers and toilets around us loudly. Painting on walls ugly and not done well. Plastic coving around floor was peeling off. Bed was hard.
I loved it It worth every penny that we pay One of my favourite hotels Thank you
Convenient location and friendly staff. Clean rooms and quiet location away from traffic
By far, the nicest Quality Inn property I’ve ever experienced.
Staff was exceptional ,very friendly and courteous.Although, I thought I paid for a king with a jetted tub, what I got was a King with a shower?
The jet tub was great! Everything was fine. We stay in 5 - 10 different hotels each year and usually find something to complain about, but were pleased here.
She made everything grate she was very concerned on how we are doing
Great staff Great hospitality The room temp was a little warm and could not get it to cool down
Easy off/on freeway access. Hotel was clean but staff could have been friendlier. There were no towels at the pool and when we asked, we were curtly told “We’re working on it.” Typical hot & cold breakfast items. One plus is the game room- had a couple arcade games and a pool table along with some lounge chairs and TVs. Kids had fun and had somewhere to hang out besides just in the room.
My only complaint would be that the beds are too hard. I woke up so stiff.
Very nice accommodations and friendly, helpful staff. The pool and hot tub were great and the breakfast was heartier and better than usual
staff accommodated me with the quiet room that I requested and was very pleased.
Nice and clean room. I Would stay there again and recommend it to family and friends
The motel was convenient to our visit to the area. Clean rooms, friendly helpful staff. Very nice to have a good breakfast right at the motel so you can get on with your day. No problems with the wifi which was essential on this trip. Only minor complaint was that we ran out of hot water for showers in the morning. If we are in the area again we would stay here.
Within a short walk of Liberty Lake Community Theatre, Quality Inn & Suites Liberty Lake - Spokane Valley is within a mile (2 km) of Trailhead Golf Course. This 70-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 7:30 AM to 9:30 AM.
All 70 rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards. Housekeeping is available on request.
Quality Inn & Suites Liberty Lake - Spokane Valley features free WiFi in public areas, a conference center, and a 24-hour business center. There's free parking if you drive. Front-desk staff can assist with tours/tickets and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
I checked out of the hotel at 3am on March 23rd. The hotel charged me for an additional night, for March 23rd! I called the hotel and spoke with the manager. She said the housekeeper told her all of my clothing and my property was in the room when she did her rounds on the 23rd, 6 HOURS AFTER I HAD ALREADY LEFT WITH ALL OF MY PROPERTY!!! I explained this error to the managerl. She was SNARKY AS possible to me and refused to refund the $101.68 overcharge. I asked to speak to her superior. She refused, claiming that the owner will not speak to guests, not even a guest's complaint of FRAUD. THIS HOTEL IS GRIMY, POORLY CLEANED AND OBVIOUSLY operated in a shady fashion. Zero Stars. Later in the day, the hotel called me back to state it had reversed the overcharge. No apologies. No explanation, only attitude from the GM, who essentially challenged the veracity of my initial complaints about the overcharge. I'm not the one trying to sneak money out of customers inappropriately. Definitely got a very bad vibe from this place. DO NOT RECOMMEND.
Everything was very nice and well kept will definitely stay there again
Didt csre for the hard wood floors in the rooms looks were nice but was cold and loud
Dear Valued Guest, Thank you for your feedback. I understand your opinion on the flooring. I will utilize this information so maybe in the near future we can create a solution to this issue. Thank you very much for your review and we hope to see you again soon. Best Wishes, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.
Location was convenient and easy to find. Flooring like laminate made the noises of foot traffic louder. Could hear showers and toilets around us loudly. Painting on walls ugly and not done well. Plastic coving around floor was peeling off. Bed was hard.
Dear Valued Guest, I would like to apologize for the issues concerning your room condition. I will be sure to share this information to my upper management. I wan to thank you for you feedback and we hope to see you again in the near future. Best Regards, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.
We would like to thank you for your review. We hope in the future you will give us another try. Sincerely, Joshua Weber. Front Desk Supervisor, Quality Inn & Suites.
Dear Valued Guest, Thank you so much for taking the time to tell us about your stay. We are glad to see you enjoyed your time with us and we hope to see you again.
Dear Valued Guest, Thank you so much for taking the time to tell us of your recent stay. We value your feedback and hope you will stay again!
I loved it It worth every penny that we pay One of my favourite hotels Thank you
Dear Valued Guest, We are very happy to hear about your wonderful stay here with us. We would like to thank you for taking your time to complete our online survey and provide us with your feedback. We hope to seen you again in the near future. Best Regards Joshua Weber Front Desk Supervisor
Convenient location and friendly staff. Clean rooms and quiet location away from traffic
Dear valued guest, Thank you for taking some time to write about your recent experience at the Quality Inn & Suites Liberty Lake. We are excited that you loved your stay with us and that we were able to exceed your expectations. I am glad that you enjoyed our clean rooms, friendly staff and very quiet location. Thank you for staying with us and I hope you will stay with us again soon. Sincerely, Martin Diaz Assistant General Manager
By far, the nicest Quality Inn property I’ve ever experienced.
Dear Valued Guest, Thank you for your amazing review regarding your recent stay at the Quality Inn & Suites Liberty Lake. We are glad that we were able to exceed your expectations during your stay. I am really excited that you loved our hotel. Thank you for staying with us and I hope you will stay with us again when you are in Liberty Lake. Sincerely, Martin Diaz Assistant General Manager
Dear Valued Guest, Thank you so much for taking the time to tell us of your recent stay. We are very happy to hear that you enjoyed your time with us!