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The St. Regis Singapore

5.0 out of 5.0

Recent guest reviews

Fantastic hotel in the center of Singapore - walking distance to Heritage Gardens and Orchard Rd. Easy access to public transport. Our room was big and comfortable. Hotel breakfast was top class with big selection of very high quality food ( buffet and a la carte) Excellent service on every level. Check in and check out were fast and smooth. When we had problem with the bathroom - it was delt very fast and properly. I would like to thank Mr Vincent - restaurant manager - who provided exceptional service. We will stay in the hotel again - with great pleasure. Highly recommended.

I love walking into the cool and refreshing St Regis lobby after walking around Singapore. Everyone is always welcoming and very helpful. The rooms are spacious, clean and functional. There are a lot of options for breakfast and even more items available to order off the menu. We had a late night flight and Kris at the front desk was very nice accommodating us. We will be back!

Stayed here for a 4 days and were so happy to be choosing St Regis. The hotel is walking distance to Orchard road, ION Mall, Tanglin mall and Orchard Towers. Checking in was easy and without a hassle, and the concierge bellman was so friendly telling us things see and do in Singapore. The room was pure luxury and very spacious.The hotel bathroom amenities was top notch and we had a Bose speaker surrounding our room. Breakfast was a wide spread of English and local food. Overall we had a pleasant stay, and we will definitely come back here next year!

My family and I attended a wedding at St Regis and we decided to do a staycation as well. The hotel staff, Liyan, knowing our staycation plans, went the extra mile to make sure our stay was comfortable. We were pampered beyond measure and are appreciative of her kind thoughts. I also interacted with the banquet manager, Jason, during the wedding lunch and his service was nothing but excellent. Thanks to the staff of St Regis, we look forward to our future stays there!

I think ten years ago this must have been a great luxury hotel. Now it looks like that nothing has been replaced or updated within the last ten years. My wife and had booked a one bedroom suite and it was a horrible experience. The curtains were grey instead of white. The carpet had stains and looked worn thin. The furniture was worn out. It was breathtakingly bad. Don't trust the suite pictures on the hotel website. They must have photoshopped or been taken ten years ago. That kind of decay would be unacceptable for a Holiday Inn, let alone for a supposedly 5- star luxury hotel. It was not a question of booking the cheapest room either since we had booked a suite. All in all, stay away unless you have a time machine that can carry you ten years back in time when this must have been a great hotel.

Let me start by saying I don't frequent such establishments often...cannot afford to. But once in a while it is nice to be pampered and feel like a maharaja, even for an hour or two. I had lunch. The service was good and basically it is all about the posh atmosphere. They call you Sir because you are paying a premium for all this. LOL.

Staffs were super nice and the services is great. Stayed there for a week. The rooms are big but a bit old. They really need to work on their Hotel meals. I had breakfast, lunch and dinner there due business meetings but quite disappointed at their food selections and taste.

We stayed at St Regis for 3D2N as we held our wedding at St Regis. We were introduced to Christine, our wedding sales coordinator, by Sally from Yan Ting. As we have arrived at the hotel from our solemnisation venue, Christine has planned and made the necessary arrangements to facilitate a smooth and fast check in for us. The service rendered by Christine before our wedding, during our wedding and stay were beyond expectation. We received many positive feedbacks from our guests about the superb quality of the food too! We received thumbs up service from Christine and Big kudos to Christine and her team for the wonderful service! We had a pleasant stay and experience, we might just celebrate our anniversary at St Regis next year! Thank you again!

Sunday brunch was absolutely fantastic. The food and drink were fantastic quality and the staff could not have been more attentive. Thank you to Irene who went out of her way to make our day so special

I have been fortunate to be in this wonderful country for nearly two weeks and have visited world class hotels, including the Fullerton Hotel here - which by the way, I’d choose over st Regis any day of the week if I am lucky enough to return to Singapore in the future. In the rest of the world “6 star hotels” don’t exist, however, I was looking forward to staying at the “infamous” St Regis and boy was that a disappoint. The first two days at St Regis I’d been traveling with my mother, who kindly upgraded me to a penthouse to celebrate my birthday (which was the next day) and I was promised additional services, including breakfast, two free cocktails daily, 24 hour butler service and “6 star service” (which we all know doesn’t actually exist but this hotel has decided to elevate itself to that), let’s just say a Diet Coke cost 9.50 Sng and a Jack Daniels on the rocks cost 34 and a extra juice was 16 at breakfast. A breakfast that I was told was complimentary. It’s almost as if I’m staying in an overpriced Hilton Inn suites in the US (for those not familiar that’s equivalent to a no name hotel in any city that has maid service regularly, clean lobbies, free Wifi, and a bar / restaurant ). The food I’ve had has been delicious but hard to judge that when I’m drinking a 10 dollar Diet Coke. When I checked in, I spoke to Joyce, a lobby manager. I had already upgraded from my group rate and was guaranteed all star service and treatment, Joyce encouraged me to upgrade to penthouse for even better service (I was told), which we embarrassingly fell for. As I mentioned it’s my birthday and my mother was kind enough to upgrade me to a penthouse, DON’T BE FOOLED by the word penthouse it is in fact NOT a penthouse, aside from the fact it’s on a higher floor, it does not offer better amenities even though it was the reason we upgraded. In all honesty it’s a sham. I would like to point out that Dalia Hecka immediately offered to move to me another suite and completely agreed I was treated with disrespect and misguided upon check in by Joyce for my “upgrade”. For reference: I can afford to stay at this hotel and get a penthouse on my own. So this review isn’t about getting anything for free or rebated, it’s about the lack of service and it clearly comes from the top. I mentioned a trip advisor review and all the sudden the evening manager was called out. I just left a meeting with the front desk manager, Billy Ko who spoke to me like I was a child. I also offered to show him this review because I believe in transparency and he seemed uninterested at best. In all honesty I felt unsafe and after seeing him again the next day I decided to change hotels immediately. Which I did. Upon being addressed by Mr Ko, he immediately asked me if I had been drinking, not a hello or anything. And in all honesty I came from a dinner and had a few drinks but that set the tone for how the rest of discussion went. It’s similar to being asked what where you wearing to incite being disrespected by a man. Not to mention,I had been in meetings all day and had no time to confront them until I had returned from my evening activities with the group I’m traveling with. Billy Ko stood above me for the for the first few minutes with his arms crossed, then we went to his office after he insisted. His body language portrayed one of a millennial who had been given a fancy gig. And one who likely had not paid attention in a sexual harassment training. He sat on a chair legs spread with his elbows on his knees (picture a basketball player who hadn’t been picked to play yet by a coach and was sitting o the bench not in a 6 Star hotel managers office) — clearly the training for how to treat customers, especially women needs to be tighter for some. Apologies only go so far, and if they aren’t sincere, they go nowhere. Billy Ko is unfortunately a good example of that. It saddens me to say this is how the St Regis has treated me when I broached them with the various issues I have had in the first 48 hours of a five day stay. The additional service I was guaranteed for the upgrade has been remarkably subpar. I hate to say this but for the first time in two weeks — being in a Country that prides itself on reputation and honesty and one that I have truly enjoyed visiting — Ive been treated like a 16 year old or a women traveling on her own who was lucky enough to be graced by the St Regis and not the other way around. I’ve stayed at St Regis hotels around the world, and for the record none of them call themselves “6 stars” and I am very disappointed in the way the staff, particularly the management I’ve dealt with has acted. We all know that the customer is always right (to some extent) and when management is confronted, usually it is handled with an ounce of respect. I was not treated that way, which is a surprise bc the country overall respects women and tourists. Don’t be mistaken the street and neighborhood the hotel is located in is lovely and filled with beautiful homes and fancy shops. I hate to say this but maybe if if I was a man in a fancy suit and a man addressing these issues I likely would have been treated differently or taken seriously. But alas, I’m a women by myself in a foreign land and Billy treated me as someone who didn’t deserve to be staying at the hotel. Some flags to pay attention to if you DO decide to stay at the infamous St Regis, don’t expect staff to be on hand before 630 am to help guide you anywhere. If you want breakfast before an important meeting plan on showing up or ordering at least 45 mins in advance, and if you get into a cab the likelihood, from my experience, is that the bellman does not instructs cab drivers of where to go. Seems small, but in a foreign land at a “6 star hotel” those small pieces matter. All of which by the way the other hotels I’ve visited here (either for dinner or as a guest) did regularly. I’m aware I’m not the only reviewer who has pointed out some of these issues but it matters if you have a long day and let’s say breakfast is the only meal you can depend on. They have not mastered the art of timeliness nor does it seem to be in their business model. I waited 25 mins for ice three time in two days and finally went to the spa to get some. That’s not 6 star treatment, in fact it’s not even 5 star treatment. I am aware and understand that this country may be more expensive than others in Asia and I respect that. Mostly due to the emphasis they place on service and professionalism which is portrayed throughout this island. But this is the first time in a long time, I felt that a hotel took advantage of a westerner and a young women bc they could. I work in service and I know how to treat people and so do the many other amazing 5 star hotels throughout this city. I won’t go into any more detail but I assure you staying here won’t make your trip to this incredible country any better, in fact it may make you question the definition of service in general and your impression of how St Regis defines itself globally. I’d think twice before spending the additional money to stay here over another hotel. Stay somewhere where they understand traveling over 25 hours across the world matters and that a little respect goes a long way. The hotel was very aware of how I felt bc the hotel general manager was trying to insist on meeting with me bc he’s heard of the incident. For the record it’s been two months since I checked out and no correspondence from the hotel. Not that I expected it necessarily - but it would have been the right thing to do.

29 Tanglin Road Singapore

Hotel highlights

  • Close to National Orchid Garden and Singapore Botanic Gardens
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Orchard, The St. Regis Singapore is within a mile (2 km) of popular sights such as National Orchid Garden and Singapore Botanic Gardens. This 299-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Located in central Singapore, the hotel is also near Chinatown Heritage Center and National Museum of Singapore.


Dining

Have a drink at the bar or enjoy dining at one of 4 onsite restaurants like Brasserie Les Saveurs, which specializes in French cuisine and serves breakfast, lunch, and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All 299 air-conditioned rooms feature iPod docks, minibars, and coffee makers. Guests can expect 40-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

The St. Regis Singapore features a full-service spa, an outdoor pool, and a 24-hour fitness center. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and an indoor tennis court.

Room options

Suite (Caroline Astor)

King 1 | Sleeps 4

Deluxe Room, 2 Double Beds (Grand)

Full 2 | Sleeps 3

Deluxe Room, 1 King Bed (Grand)

King 1 | Sleeps 3

Room (Lady Astor)

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 2338 reviews