Mercure Peebles Barony Castle Hotel3.0 out of 5.0
Recent guest reviews
Can I firstly thank Ann for her making sure my daughter and I had a fabulous return visit the following weekend. We loved our Premier room. The scenery is fabulous and the walks are fabulous - take an umbrella for the rain because the wooded areas are not to be missed. Brilliant cocktail deal and fabulous breakfast. My husband and I had a dinner deal and it was brilliant.
We're do I start, we arrived as part of a Goldwing motorcycle tour and was told that we could not park anywhere near the cctv cameras, on being sent to our room we found that a GPS and a sherpa was necessary as the hotel is really poorly laid out. The carpets are threadbare and we had towels with huge holes in them. When we came out to the bike the next morning they had all been disturbed and I had £300 worth of equipment stolen from my bike, others had things missing and one had been damaged in an attempt to get in. When we asked the staff to check the cctv they told us they had had bikes damaged and vehicles broken into before. They offered to put the bikes in their garages on our return journey. Why did they not offer this before??? The only reason this hotel deserves any recommendation is the food which is good. Beyond that, as I said, really don't bother.
We stayed her 2 nights with a bunch of friends. The restaurant was very good and we all enjoyed our meals and the service, no problems at all. The rooms on the other hand left a lot to be desired. My wife and I had booked a Privilege Double room and we were expecting it to be quite nice - we were disappointed 🙁 I know it's an old place but the floor boards could win a creaking medal at the Olympics. We couldn't walk across the room without the boards making ALOT of creaking noises. They are terrible. The sheets were clean and the bed comfy. The whole of the decor was shabby and tired and the bathroom was in dire need of a refit. We had a corner bath with shower over but the bath panel was cracked and looked like it had been for some time, the mixer tap was well past it's best and the shower curtains were a very poor fit and made of the thinnest cheapest plastic I've ever seen in a hotel room. The window was clear glass so the roller blind had to down all the time. There is no extractor so the place got steamed up quickly and the bath robes are thin waffle material and also too small. The largest of the 2 bathrobes was a very small fitting 'L' size. The reception staff told us the corridors were being renovated and indeed there are some samples fixed on the walls on our floor 2 showing what the 'new look' will be. I reckon the samples have been there for many many many months as the lower floors already have these colour schemes and are now looking very shabby themselves. Not a place we'll be revisiting until it's undergone a full refurb.
This hotel sits off the road to Peebles in beautiful grounds. The reception staff on arrival were very courteous and professional. Although the rooms are smallish they have everything you would expect in a Mercury Hotel. We had a view over the car park however the view extended over the countryside beyond which was lovely. We decided to have lunch in the bar which was very nice and certainly no dearer than any other restaurant. Staff were very polite and we didn't wait for long to be served. We used the restaurant in the evening and had a delightful meal served by very efficient friendly staff. The swimming is of a reasonable size with a jacuzzi and sauna and was lovely to relax in. Finally our breakfast prior to leaving was very nice and certainly good value. Overall I would recommend this hotel for a weekend break or as a main holiday for touring a lovely part of the Scottish Borders
The setting for this place is awesome! The staff are so helpful and friendly. The rooms are in keeping with the setting, the bed was so comfortable and the rooms well kept and very clean. The breakfast was mouth wateringly good! If you want a quiet couple of nights with fresh Scottish air and amazing morning chorus, just book yourself into this place, you won't be disappointed!
Relatives were staying at hotel and booked a table for 9 for a get together. Service extremely slow after being seated it took over 30 minutes before anyone took our orders. We took the assortment of breads with oil which is just as well because the meal took that long to come to the table everyone was hungry. When the food came to the table there was a meal missing. After going to ask for this someone did come to the table and apologised saying that they were cooking another meal as one of the chefs had dropped the first meal. The meals were hit and miss some were ok and others were very dry and over cooked, particularly the chicken and the beef and noodles from the healthy menu. A member of the party was asked about sweet menu and said we didn't want them but actually we did so then asked for a sweet menu. Despite the restaurant being empty by this time we waited 20 minutes and nobody took our order so we decided to pay and leave. Overall service very slow and food overpriced for what we were served. We are local but will not return.
We booked a 3 night stay on the 14 June. It was a special occasion. Arrived at 7pm and allocated a room on the 3 rd floor. The lift was as slow as a week in the jail. Entrance corridor was in a poor stat of decor to say the least. The room was an attic decor tired and not what we expected. We complained and were offered another room. We were offered the room next door Which was slightly bigger but a family room. Decor in serious need of make over. Complained and asked to pay for an upgrade. £50 extra a night. The Suite was large but bed would have suited 2 five year olds. We resorted to the family room. We cancelled out next 2 nights. Despite the flea bite and the previous guests calling card on the loo pan the staff could not have been nicer and symthapetic to our cause. To say the least I think they were embarrassed. I forgot to mention when booking we paid £15 to upgrade........dressing gown and a fridge with 5 soft drinks. No gesture of goodwill or managers apology. Mercure sorry but you are off our travel list.
Stayed here on the 8th June as a treat from our daughter for our anniversary. Straight away I was disappointed in our room. So glad we had just been booked in for the one night. We were away at the back of beyond. Passing dirty walls, paintwork and frayed carpet. Although there was signs showing what the upgrading was going to look like. Room was small . We had the opportunity to have cocktails and canapés which was bit disappointing. The cocktail was pleasant but I'd give the canapés a miss. The rock hard tiny pieces of bread to dip in whatever it was were inedible but was told by waiter that they were actually " croutons " and should be hard. The pool was not great either. The upside to our stay was the amazing dinner and service that evening. Downside not much sleep. The light shone through sides of blind at 3.50 am. Breakfast was awful. Hard bacon , dried up beans and a poor excuse for scrambled eggs. Lipstick on the two glasses I lifted for juice. 😫 Just a bit disappointed.
We arrive on Monday for an anniversary overnight stay, on arrival it looks lovely, huge big building but not sure it could be called a castle. Regardless we were checked in by a lady called Sarah who gave us our keys and told us how to get to our room. After us asking a number of questions about where the pool etc was. It wasn't the friendliest of check ins even though we told her it was our first anniversary it looked like she didn't believe us or offer any congratulations, getting to our room was fine even if the halls were so in dire need of a refurb scuff marks on doors could have been cleaned. The room it's self was small with hardly any room to move around. The bathroom was a wet room with a disability chair. But it was so old and Black mould round the grouting really put me off having a shower in it. I know it's getting a refurb as there's signs saying it's getting done so chipping paint and threadbare carpets I can expect but dirty walls, scuff marks on the doors and black mould in the showers are an upkeep cleaning issue in my opinion. We returned to reception to ask if there were any other rooms available as I wasn't happy with this room. We were offered another couple of rooms which we took keys for. Sarah told us the price and we looked at them. The first one was an extra £65 for the night, the other was an extra £150 for the night. Not including breakfast. Neither of the rooms in my opinion warented the extra upgrade price on a Monday night so returned to reception to "haggle" the price down. The receptionist Sarah seems uninterested in trying to negotiate or come up with a solution, she passed us onto the manager who offered us the best suit for an extra £100 for the night but wouldn't budge on the breakfast. Now at this point I want to point out that there are no prices advertised anywhere either in the hotel or website how much the suits tariffs are, so we had no idea what kind of a discount if any was being offered. As it was our first wedding anniversary and we wanted a bit of luxury we opted for the glen view Suit which has clearly been refurbished, it was a lovely room with a jacuzzi bath in the main bedroom with lovely bathroom and lounge are. The only thing that let that down was cheap plastic toilet seats that were loose. Ikea malm drawers and chandeliers that looked cheap. The price tag for the room at £250 per night is the same as the busby hotel which has a hot tub on the outside of the room. Same size but all fittings are expensive and really luxurious, so in comparison looks like the barony have tried to do it on the cheap. Ikea really? How luxurious is ikea? Finally to the restaurant where drinks were above average but not ridiculously high and all the bar staff were extremely nice. We opted to eat in the bar as we didn't want to be restricted to time and were told we had to book. So opted for bar food. It suited us fine. We had a chicken burger and a cheese burger both on brioche buns both served with frozen mac Donald style fries all the the price tag of approximately £15 each. Even handcut chips would have possibly made the price more acceptable Overall will we stay again? NO the customer service from the receptionist to the manager could have been a lot better. The bar staff were lovely and if the manager and receptionist were as accommodating as the bar staff with trying to find us a lovely room and throwing in a buffet breakfast for good will wouldn't have resulted in a negative feedback. Its the very basics of running a hotel. Make your customer want to return. Smiling goes a long way and a measly buffet breakfast wouldn't have cost you the earth. But because there was no customer care we won't be back. We won't recommend the hotel and you get another bad report on trip advisor and Facebook. In their industry there is no room for bad customer service and the hotel isn't so great that it can treat customers that way. There are too many far better hotels in the surrounding areas that you should be working extra hard to try get customers in rather than alienating them.
Went to Thompson at the Castle tonight for food.....we tried the steak on stones.....it was amazing!!! The meat was of high quality and the sides complemented perfectly....I had the blue cheese sauce which was outstanding!! Would definitely recommend and will be back again soon
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Eddleston, Mercure Peebles Barony Castle Hotel is within a 15-minute drive of Neidpath Castle and Haylodge Park. This 72-room, 3-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Rosslyn Chapel is also within a 30-minute drive.
In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All 72 air-conditioned accommodations feature separate bedrooms. Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Phones and desks are also standard.
Guests of Mercure Peebles Barony Castle Hotel enjoy a full-service spa, an indoor pool, and a fitness center. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1461 reviews