Auténtico Hotel3.0 out of 5.0
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Recent guest reviews
To preface: I very much understand that you get what you pay for, but this hotel was just absolutely ridiculous. Positives: Staff is very nice, most understand basic English, free buffet breakfast changes every day and offers an eclectic taste of Costa Rican cuisine, and the restaurant is average priced for average food. Now, the negatives...we booked this hotel in pet for its location to the markets downtown, which was fantastic (a 5 minute Uber ride!). But, we also booked this hotel because of the photos. We did our research and from what we could gather, the hotel underwent some intense changes and renovations. Great! Not. We get there, check into our standard, two twin bed room, and are greeted to a sinking ceiling, the noises of every other guest who walks past our door, mold on the bathroom ceiling, a shower that doesn't drain or shoot out water from the shower head, and a variety of dead bugs scattered around the cracks and crevices of the room. It wasn't great. Each bed has 1 pillow, a top sheet, and a bleach-stained quilt. One bed is shoved in a corner under the window and the other is in front of the bathroom door -- meaning that if you want to open up the door to go to the bathroom, you have to maneuver your bed so it is sideways. So, while I can't comment on the "superior" rooms or whatever it is they say, I guess all I'm saying is that even at $55/night, I expected more.
Reasonably priced hotel, that was clean and safe. There is a bar and restaurant in the hotel, but if you prefer there is a nice Chinese rest. one block away and a steakhouse around the corner. We ate at the restaurant in the hotel one night, and I thought the food was OK. The staff and the price make this a very good place to stay a day or two.
Hello fellow travelers , a delight begins to describe hotel autentico .from the timely pick up . lost drivers name , he makes a great first impression starts w a j i think ,, ,, . professional, courteous front desk staff , ,starting w Zianny G. , at front desk ,caring sums up this nice young lady, and all front desk staff , gregory ,brian and stefano ,night crew , also terrific . Room was clean,cool , quiet and well decorated ,,, ,, pool was very nice and a god sent in the heat of the day ,,,, the restaurant ,, MASTICO .from beginning to end, a well run , friendly environment ,,with great food and a family feeling ,caring staff ,from julio ,, the director ,, to emanuele , juan , diego , floor staff ,, sincere sums these professionals up . ,, breakfasts are a special pleasure ,, faviola , will serve you w a smile and pleasant greeting at delicious buffet .... ,,lovely place ,, was sad to leave ,, am returning soon ,,,, sincerely Barry.m
The pool is a good size it does not catch too much sun, so it is normally quite cold, but it is kept clean and usable. Breakfast is reasonable, though not lavish. Service is mediocre. Location is great for La Sabana, the biggest park in central San Jose. In all, its trump card is a convenient location, for travellers with their own vehicle.
Wifi kept going off. In order to reset it, one has to walk down to the reception (no elevators). In order to ensure its availability, one has to return to room (no possibility of confirming at reception). Staff were less than courteous dealing with problems, which was sad. Amenities are good. Swimming pool very cold, but clean and usable. Dining staff were helpful and friendly!
I'd just add more options to the breakfast since it just had 3 options but overall is good!
Hotel under remodelations. They should have a warning when you make a reservation. needs a real good improvement to be considered a 4 star hotel under my opinion
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 292 reviews