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Barceló San José

4.0 out of 5.0

Recent guest reviews

DUe to a recent illness my mobility and energy has been impacted. I ordered from room service a few night in a row. The third night I called in the order and they called me back to say that the waitress was on her way and she would let herself in after identifying herself so I would not have to get up and open the door. I NEVER requested or discussed this with the staff and management.This showed a real concern for their guests! I was really impressed by the entire staff and the service provided. The dining room staff was also extremely attentive. The breakfast buffet was excellent and the Gallo Pinto was the best I ever had. Been to Costa Rica Many times and could never get the obsession with Galo Pinto until I tasted theirs.

excellent personnel were very nice and helpful, beautiful swimming pool.

Overall, a nice place to stay. Nice lobby, friendly and bi-lingual staff, good sushi restaurant on the premises. Room was very clean. Snacks/drinks in the Club-level lounge are tasty. Nice view from the large window in the room. Two complaints: like nearly every hotel I've ever stayed in anywhere in the world, the pillows were flat and unsupportive. Also, this hotel is not all that close to the airport - 20 minutes without traffic and double that with traffic (and there usually is traffic).

A really good hotel, with restaurants, pool, and gym.

Good hotel, close to San Jose airport and attractions

Be prepared for traffic nightmares. Airport pick-up was late, but a quick call and they were on their way. All employees were fruendly and helpful. Hotel has beautiful greenery and an awesome breeze blowing throughout the open doors and windows. Roy desk was helpful and the breakfast buffet was plentiful. We enjoyed our week stay.

The food was delicious and the variety was excellent. Every staff was friendly..

We drove around San Jose for 3 hrs looking for this place. There are no address, only landmarks that the hotel tells you about, but that doesn't help when you don't know the place. The name is only visible on one side. The entrance to the parking looks like it isn't even a hotel. There needs to be better signage.

Very comfortable hotel, from the lobby and bar to the excellent restaurants and garden grounds. We enjoyed the warm hospitality of the staff and will visit again.

Mi estadía fue mucho mejor que en otras ocaciones ,el gerente y el personal fueron muy amables ,el servicio de la internet es bueno ...los felicito Gracias

Hotel muy bueno, muy buena recepción, excelente desayuno y personal agradable. Totalmente recomendado.

Trato muy bueno, personal muy bueno, ubicación muy buena. Lo recomiendo sin lugar a dudas.

Very nice hotel with a friendly staff and a beautiful view of San Jose. We would recommend the hotel although, it is much further away from the SJO airport than the .47 miles listed in the description.

Staff very helpful. Free shuttle to airport (15 minutes away) at 4 AM.

The hotel was ok. We stayed in a Barcelo in Mexico and it was great, however this one did not live up to our expectations. The pillows were extremely uncomfortable I woke up with a stiff neck and could barely sleep. After a day of hiking we were really looking forward to the hot tub, when we got to it it was ice cold. When I told an employee he said he would turn it on. We waited for half an hour and it was still cold. When I asked him about it he said it would take 2 hours to heat up. I spoke to a manager and he apologized but did nothing about it. The breakfast was really subpar. The best thing about it was the coffee and bread with butter.

Exelente servicio todos Los empleados super amables

We stayed in room #127... As soon as you step off elevator and walk through the halls the musty smell hits you, once in your room it gets worse. First night I was unable to sleep, I decided to keep the air conditioner on and heard from another family in the 4th floor they had same issues. Bath tub exterior looked as if it had been painted at some point, area under sink dirty, just horrible... Our best experience was with Breakfast Buffet, the morning manager and staff were absolutely GREAT, so we're Ricardo and Alberto at the tour desk. ***DON'T FALL FOR HOTEL MINI VANS TO TRANSPORT YOU, TOTAL RIP OFF, USE UBER, SAME AS APP AS HERE, 1/4 THE PRICE AND EXCELLENT SERVICE. ENJOY AND PURA VIDA!

Very respectful staff and always happy to help. Ready to be asked questions and will find a way to make your stay as pleasant as possible

Confortable and quiet rooms. The atention was wonderful

I've stayed here each time I have gone to Costa Rica and I love this hotel. It has a beautiful pool and the service is always great! It isn't right in the city but they have shuttles to take and pick you up from the airport.

Autopista General Canas 3km San Jose San Jose

Hotel highlights

  • Close to Museum of Costa Rican Art
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Museum of Costa Rican Art is within a mile (2 km) of Barceló San José, and other popular sites like Spirogyra Butterfly Garden are within a couple of miles (3 km). This 4-star hotel has 254 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Also close to this San Jose hotel are Gold Museum and Jade Museum.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Barceló San José's 254 rooms are air-conditioned and provide minibars, coffee makers, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Barceló San José features an outdoor pool, a children's pool, and a fitness center. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and WiFi in public areas.

Room options

Suite Premium Level

King 1 | Sleeps 2

Master Suite

Full 1 | Sleeps 5

Superior Room (Premium Level)

Full 2 | King 1 | Sleeps 4

Guest reviews for Barceló San José

Everyone (20) Business (19) Couples (27) Family (18) Friends (11) Other (20)
5

attention to details

Everyone

DUe to a recent illness my mobility and energy has been impacted. I ordered from room service a few night in a row. The third night I called in the order and they called me back to say that the waitress was on her way and she would let herself in after identifying herself so I would not have to get up and open the door. I NEVER requested or discussed this with the staff and management.This showed a real concern for their guests! I was really impressed by the entire staff and the service provided. The dining room staff was also extremely attentive. The breakfast buffet was excellent and the Gallo Pinto was the best I ever had. Been to Costa Rica Many times and could never get the obsession with Galo Pinto until I tasted theirs.

By , from Virgina Beach on Jul 18, 2017

Review comment responded on Jul 20, 2017

Dear Mr. Pierre We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Best Regards, Carlos Ruíz Director

5

no beach

Everyone

excellent personnel were very nice and helpful, beautiful swimming pool.

By on Jul 10, 2017

Review comment responded on Jul 12, 2017

Dear Traveler Thank you for the great feedback of your recent holiday experience at our Barceló San José; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards, Carlos Ruíz Director

4

nice hotel but not cloae to the airport

Everyone

Overall, a nice place to stay. Nice lobby, friendly and bi-lingual staff, good sushi restaurant on the premises. Room was very clean. Snacks/drinks in the Club-level lounge are tasty. Nice view from the large window in the room. Two complaints: like nearly every hotel I've ever stayed in anywhere in the world, the pillows were flat and unsupportive. Also, this hotel is not all that close to the airport - 20 minutes without traffic and double that with traffic (and there usually is traffic).

By , from Arlington VA on Jul 9, 2017

Review comment responded on Jul 11, 2017

Dear Traveler We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Carlos Ruíz Director

5

nice place, good location

Everyone

A really good hotel, with restaurants, pool, and gym.

By on Jun 25, 2017

Review comment responded on Jun 27, 2017

Dear Traveler Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José Hotel and are delighted to read that we were able to match your holiday expectations. Best Regards, Carlos Ruíz Director

4

good

Everyone

Good hotel, close to San Jose airport and attractions

By , from c on Mar 28, 2017

Review comment responded on Mar 30, 2017

Dear Mrs. Mayra First and foremost we would like to thank you for the time spent in commenting following your recent visit to our San José hotel and are delighted to read that we were able to match your expectations. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Best Regards, Carlos Ruiz Director

5

great place to stay!

Everyone

Be prepared for traffic nightmares. Airport pick-up was late, but a quick call and they were on their way. All employees were fruendly and helpful. Hotel has beautiful greenery and an awesome breeze blowing throughout the open doors and windows. Roy desk was helpful and the breakfast buffet was plentiful. We enjoyed our week stay.

By , from Texas on Mar 19, 2017

Review comment responded on Mar 22, 2017

Dear Mrs, Kimmy We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló San José hotel with us. Saludos Cordiales, Carlos Ruiz Director

5

everyone was friendly and helpful..

Everyone

The food was delicious and the variety was excellent. Every staff was friendly..

By on Mar 7, 2017

Review comment responded on Mar 8, 2017

Dear Mrs, Mari Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Carlos Ruíz Director

4

nice but hard to find

Everyone

We drove around San Jose for 3 hrs looking for this place. There are no address, only landmarks that the hotel tells you about, but that doesn't help when you don't know the place. The name is only visible on one side. The entrance to the parking looks like it isn't even a hotel. There needs to be better signage.

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Dear Traveler Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Kind Regards, Carlos Ruíz Director

5
Everyone

Very comfortable hotel, from the lobby and bar to the excellent restaurants and garden grounds. We enjoyed the warm hospitality of the staff and will visit again.

By on Feb 22, 2017

Review comment responded on Feb 27, 2017

Dear Traveler Thank you very much for leaving these comment, we are happy that you enjoyed your stay among us. Best Regards, Carlos Ruíz Director

5

very nice hotel

Everyone

Very nice hotel with a friendly staff and a beautiful view of San Jose. We would recommend the hotel although, it is much further away from the SJO airport than the .47 miles listed in the description.

By on Dec 22, 2016

Review comment responded on Dec 23, 2016

Dear Traveler: Thank you for the time you spent to share your feedback on your recent stay at our Barceló San José. To be considered as one of the best hotels you stayed at is certainly high praise. We hope see you soon. Happy Holidays, Carlos Ruíz Director