Skip to main content
Beginning of main content

Barceló San José

4.0 out of 5.0

Recent guest reviews

Very comfortable hotel, from the lobby and bar to the excellent restaurants and garden grounds. We enjoyed the warm hospitality of the staff and will visit again.

Mi estadía fue mucho mejor que en otras ocaciones ,el gerente y el personal fueron muy amables ,el servicio de la internet es bueno ...los felicito Gracias

Hotel muy bueno, muy buena recepción, excelente desayuno y personal agradable. Totalmente recomendado.

Trato muy bueno, personal muy bueno, ubicación muy buena. Lo recomiendo sin lugar a dudas.

Very nice hotel with a friendly staff and a beautiful view of San Jose. We would recommend the hotel although, it is much further away from the SJO airport than the .47 miles listed in the description.

Staff very helpful. Free shuttle to airport (15 minutes away) at 4 AM.

The hotel was ok. We stayed in a Barcelo in Mexico and it was great, however this one did not live up to our expectations. The pillows were extremely uncomfortable I woke up with a stiff neck and could barely sleep. After a day of hiking we were really looking forward to the hot tub, when we got to it it was ice cold. When I told an employee he said he would turn it on. We waited for half an hour and it was still cold. When I asked him about it he said it would take 2 hours to heat up. I spoke to a manager and he apologized but did nothing about it. The breakfast was really subpar. The best thing about it was the coffee and bread with butter.

Exelente servicio todos Los empleados super amables

We stayed in room #127... As soon as you step off elevator and walk through the halls the musty smell hits you, once in your room it gets worse. First night I was unable to sleep, I decided to keep the air conditioner on and heard from another family in the 4th floor they had same issues. Bath tub exterior looked as if it had been painted at some point, area under sink dirty, just horrible... Our best experience was with Breakfast Buffet, the morning manager and staff were absolutely GREAT, so we're Ricardo and Alberto at the tour desk. ***DON'T FALL FOR HOTEL MINI VANS TO TRANSPORT YOU, TOTAL RIP OFF, USE UBER, SAME AS APP AS HERE, 1/4 THE PRICE AND EXCELLENT SERVICE. ENJOY AND PURA VIDA!

Very respectful staff and always happy to help. Ready to be asked questions and will find a way to make your stay as pleasant as possible

Confortable and quiet rooms. The atention was wonderful

I've stayed here each time I have gone to Costa Rica and I love this hotel. It has a beautiful pool and the service is always great! It isn't right in the city but they have shuttles to take and pick you up from the airport.

I love the Barcelo for so many reasons. Great concierge VIP room as it doesn't break the bank to get a room with this service. The rooms are spacious and room amenities are nice. The breakfast is outstanding as there isn't a better breakfast at any other hotel in town. A huge selection of just about everything and every type of fresh squeezed juice. The grounds are nice as well as the hotel is well designed and situated for great views. Probably the only complaint is that the pool needs to be heated as the water is a bit cold for simple bathing. But the pool is a good size with a nice area to relax with restaurant.

After traveling solo around Costa Rica I picked this hotel to relax comfortably before my flight back home. I arrived on Valentine's day, checked in comfortably then took a walk through the gardens. The hotel gardens are beautiful and even include a description of the plants. Pool bar staff was friendly and helpful. That night for dinner I was extremely disappointed with the bar lounge restaurant service. They were understaffed and I was completely neglected. The server forgot to come take my order, then never came back let me know about the wine options. I had to walk over to the bar to ask for my drink. The calamari was not fresh, salty, but the presentation was nice. My room was very clean, comfortable and pretty. The bathroom toiletries were of very good quality, I really appreciated that! Housekeeping staff even stopped by to ask if I needed additional towels. Aside from my dinner experience there, I would definitely recommend this hotel.

The hotel is very nice. A little isolated but for taxi $8-$10 you can go to downtown San Jose to explore. Very nice specious rooms with beautiful furniture. Staff is attentive and very polite. The a la carte restaurant meals are outstanding.

This is more like a 3 star hotel. Rooms need updating. Not very clean... Hair on bathroom floor. Breakfast buffet is good but food at lunch and dinner is terrible. People at front desk are just ok by Costa Rica standards.

Excellent stay and location for our Dental Tourism visit. Our trip honestly was to get in-expensive, top-quality dental work. One complaint was theice machine did not function on the 2nd floor for most of our visit. However, the staff were excellent and extremely friendly. While all were wonderful two in particular made our stay even better: the kitchen/banquet manager was at the top of his game, overseeing, directing, greating and event assisting staff. The other was a very nice-looking (blondish), evening, room-service attendent that helped with my cell phone I went swiming with my cell phone in my pocket and needed help. This room-service person that brough us special soupes (because of dental work), also shared a secret fix for my phone. She brought a bowel of un-cooked rice and placed my phone in it and said to leave it over night. Well, guess what? the secret worked and we left before we could see her or thank her. Thanks to all the staff and Special thanks to her.

The room was clean, comfortable but a little cramped. Breakfast was quite special with a large assortment displayed at the buffet which was tasty.We were very disappointed with the service though and that overshadowed our entire visit at this hotel. From the time we checked in we were welcomed by a grumpy receptionist. When we went to have drinks in the bar we were the only 2 guests and none of the 4 waitresses bothered to check if we wanted another drink or if we were ready for the bill. They were too fascinated with whatever was on their cell phones. That is unacceptable behavior in any business.

The hotel was nice. Staff was courteous and professional. Breakfast was excellent! The omelet bar cook was great in making omelet to order. The hotel tour representative was very helpful. She provided good ideas on which tours to take. The beds were comfortable. Location was a bit inconvenient. There was almost nothing within walking distance. For a refrigerator, we had to get the staff to remove the mini bar items and to use it as a refrigerator. The room had no microwave oven. The WiFi signal was next to nonexistent in the room. Had to go either into hallway or lobby for decent reception. This was reported. But, even after someone was sent, signal was still very low in room, when available. I would recommend to a friend if they didn’t have extra time to “walk around the block,” or, if they didn’t need WiFi.

Barcelo is a beautiful hotel, with an excellent breakfast buffet, lovely pool and gardens. Its biggest drawback is just that is is surrounded by highways, so you can't walk anywhere. It's easy to get to the airport from there, however.

Autopista General Canas 3km San Jose San Jose

Museum of Costa Rican Art is within a mile (2 km) of Barceló San José, and other popular sites like Spirogyra Butterfly Garden are within a couple of miles (3 km). This 4-star hotel has 254 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Also close to this San Jose hotel are Gold Museum and Jade Museum.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Barceló San José's 254 rooms are air-conditioned and provide minibars, coffee makers, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Barceló San José features an outdoor pool, a children's pool, and a fitness center. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and WiFi in public areas.

Room options

Suite Premium Level

King 1 | Sleeps 2

Master Suite

Full 1 | King 1 | Sleeps 5

Superior Room (Premium Level)

King 1 | Full 2 | Sleeps 4

Guest reviews for Barceló San José

Everyone (12) Business (19) Couples (27) Family (18) Friends (11) Other (20)
5
Everyone

Very comfortable hotel, from the lobby and bar to the excellent restaurants and garden grounds. We enjoyed the warm hospitality of the staff and will visit again.

By on Feb 22, 2017

5

very nice hotel

Everyone

Very nice hotel with a friendly staff and a beautiful view of San Jose. We would recommend the hotel although, it is much further away from the SJO airport than the .47 miles listed in the description.

By on Dec 22, 2016

Review comment responded on Dec 23, 2016

Dear Traveler: Thank you for the time you spent to share your feedback on your recent stay at our Barceló San José. To be considered as one of the best hotels you stayed at is certainly high praise. We hope see you soon. Happy Holidays, Carlos Ruíz Director

5

barceló near airport

BusinessTravelers

Staff very helpful. Free shuttle to airport (15 minutes away) at 4 AM.

By on Nov 24, 2016

Review comment responded on Nov 27, 2016

We first would like to thank you for making our Barceló San José your preferred choice for your visit in Costa Rica, it is always a pleasure to welcome back our most loyal guests year after year. Carlos Ruiz General Manager

3

ok hotel

Everyone

The hotel was ok. We stayed in a Barcelo in Mexico and it was great, however this one did not live up to our expectations. The pillows were extremely uncomfortable I woke up with a stiff neck and could barely sleep. After a day of hiking we were really looking forward to the hot tub, when we got to it it was ice cold. When I told an employee he said he would turn it on. We waited for half an hour and it was still cold. When I asked him about it he said it would take 2 hours to heat up. I spoke to a manager and he apologized but did nothing about it. The breakfast was really subpar. The best thing about it was the coffee and bread with butter.

By on Nov 4, 2016

Review comment responded on Nov 7, 2016

Dear Guest: I am sorry to hear your expectations were not met. I do apologize about the incident with the hot tub, unfortunately a previous guest inadvertently turned off the heat prior to your arrival, and it does take an hour to reheat. As soon as we noticed it had been turned off we proceeded to turn it back on immediately. In circumstances like this we could have given an upgrade to a room with a hot tub, but due to the hotel being completely booked this was impossible. I will recheck the detail regarding the WIFI with our IT manager We hope you give us a second chance to change your impressions of the Barceló San Jose. Best regards form the Barceló San Jose team Carlos Ruiz Director

3

beautiful lobby, pool and grounds...not the rooms

Everyone

We stayed in room #127... As soon as you step off elevator and walk through the halls the musty smell hits you, once in your room it gets worse. First night I was unable to sleep, I decided to keep the air conditioner on and heard from another family in the 4th floor they had same issues. Bath tub exterior looked as if it had been painted at some point, area under sink dirty, just horrible... Our best experience was with Breakfast Buffet, the morning manager and staff were absolutely GREAT, so we're Ricardo and Alberto at the tour desk. ***DON'T FALL FOR HOTEL MINI VANS TO TRANSPORT YOU, TOTAL RIP OFF, USE UBER, SAME AS APP AS HERE, 1/4 THE PRICE AND EXCELLENT SERVICE. ENJOY AND PURA VIDA!

By , from Miami, Florida on Aug 9, 2016

Review comment responded on Aug 15, 2016

Thanks for taking the time to send your comments Deis, I’m glad you enjoyed the breakfast and that our staff were helpful. I’ll be sure to pass your comments along to Ricardo and Alberto as well as the people at the restaurant. On the same note, I’m sorry the room was not up to par; we have taken steps to correct the housekeeping flaws and are taking measures to get rid of the musty smell in the hallways and rooms. We hope to host you on your next visit to San Jose.

5
Everyone

Very respectful staff and always happy to help. Ready to be asked questions and will find a way to make your stay as pleasant as possible

By on Aug 4, 2016

Review comment responded on Jan 1, 1970

Dear traveler: Thanks for posting such a nice words about your stay with us. We are glad that you had a good experience in our hotel. Our priority is that our guests feels like at home and receive the attention that you deserve. It was a pleasure having you staying with us. Cordially, Manager

5

vip area was the best treat i ever experiemente

Everyone

Confortable and quiet rooms. The atention was wonderful

By on Jun 25, 2016

Review comment responded on Jun 28, 2016

Dear guest: Thank you for your recent feedback. We are very grateful you have chosen our hotel to come to Costa Rica. We are glad hearing about you and we are very happy to know that you spent a lovely time with us. The management and staff of the Barceló San José Palacio work very hard to ensure all our guests spend a lovely time in the hotel and this type of comments cheer up to the crew to go on working in the correct way. We hope to see you again in the hotel in the future and we pass on our sincere best wishes. Kind regards Hotel Manager

5

outside the city stay

Everyone

I've stayed here each time I have gone to Costa Rica and I love this hotel. It has a beautiful pool and the service is always great! It isn't right in the city but they have shuttles to take and pick you up from the airport.

By , from Rockville, MD on May 1, 2016

Review comment responded on May 4, 2016

Dear traveler: Thank you for sharing your opinion and thank you very much for your visit. We are glad that you had a good experience in our hotel. We would love to welcome back in the future. Regards, General management

5

great san jose option.

Families

I love the Barcelo for so many reasons. Great concierge VIP room as it doesn't break the bank to get a room with this service. The rooms are spacious and room amenities are nice. The breakfast is outstanding as there isn't a better breakfast at any other hotel in town. A huge selection of just about everything and every type of fresh squeezed juice. The grounds are nice as well as the hotel is well designed and situated for great views. Probably the only complaint is that the pool needs to be heated as the water is a bit cold for simple bathing. But the pool is a good size with a nice area to relax with restaurant.

By , from Huntington Beach, Ca on Mar 31, 2016

Review comment responded on Apr 6, 2016

Dear Peter: Thanks for posting your words about your stay with us. We are glad that you had a good experience in our hotel, specially that you enjoyed our services, pool and breakfast. Our priority is that our guests feels like at home. We would love to welcome you back in the future. Cordially, Commercial Department

4

5 star comfort close to the airport

Everyone

After traveling solo around Costa Rica I picked this hotel to relax comfortably before my flight back home. I arrived on Valentine's day, checked in comfortably then took a walk through the gardens. The hotel gardens are beautiful and even include a description of the plants. Pool bar staff was friendly and helpful. That night for dinner I was extremely disappointed with the bar lounge restaurant service. They were understaffed and I was completely neglected. The server forgot to come take my order, then never came back let me know about the wine options. I had to walk over to the bar to ask for my drink. The calamari was not fresh, salty, but the presentation was nice. My room was very clean, comfortable and pretty. The bathroom toiletries were of very good quality, I really appreciated that! Housekeeping staff even stopped by to ask if I needed additional towels. Aside from my dinner experience there, I would definitely recommend this hotel.

By , from Los Angeles, CA on Feb 22, 2016

Review comment responded on Mar 5, 2016

Dear traveler Thanks for posting your words about your stay with us. We are glad that you had a good experience in our hotel. On the other hand we apologize for the inconvenience suffered in the Bosque Bar. It was a pleasure having you as a Guest Katherine Rojas Commercial Department