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Recent guest reviews

The room had a great view. It was easy walk to anywhere.

Old hotel. There were electricity problems. I booked for two nights and one night the electricity was only available in the bathroom. Wifi didn't work. Toilet didn't work properly, bath tub couldn't hold the water.. With the pool they said they had climate control.. but it was freezing. Food at the restaurant gave me stomach problems. The price for this "hotel" should be $40 the most.

Don't go out after dark Restaurant is just the bar

Nothing we don’t like anything about the property😭

Old property with poor maintenance. If you visit the city center there aren’t many additional options

The pool is amazing, the staff very friendly and helpful

I have been staying in this hotel for over 17 years. The hotel staff are very well trained. They are kind and courtious. Most have worked there for many years. The hotel is in a good location.

Property was amazing as well as all staff member. Safe location also.

I enjoy the food staff in the morning at breakfast. They smile at you upond arrival and are looking to please the client.

Great walking location for museums, shopping, food with several parks with local performers. Staff willing to assist with anything needed. Felt extremely safe.

Hotel did not allow my guest to come into my room. I have stayed at hundreds of hotels and have never experienced such a ridiculous policy. The staff was acting more like security guards than guest service representatives. This was a horrible experience. I would note recommend this hotel to anyone who may expect guests during their stay. In fact I condemn any hotels that would have such inconsiderate policies.

Good check in. Very friendly staff. We found the room to be very comforyable and quiet.

The room was very clean and the bed was so comfortable! The free breakfast buffet was huge and gave me an opportunity to try many local fruits.

Location is its best feature if you want to stay in downtown San Jose. The hotel is ageing and does not show signals of renovation work. Doesn´t offer suttle serivce to the airport which adds another $50 expense. Restaurants are not out of the ordinary. The view of the Central Valley is breathtaking.

Good location to see the National Theater and Museo de Oro in walking distance away. Walked to a good local restaurant. San Jose is not a very attractive city and this was enough time there.

The staff was amazing and I loved the atmosphere.

This was my second time staying at this hotel. My first experience here was much better than the second. My room this time was not as clean, we had no towels in the bathroom and the sink was barely working. I did enjoy the breakfast buffet and the pool area along with the free wifi.

5th Avenue and 5th Street San Jose San Jose

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Casino

Holiday Inn San Jose-Aurola places you next to Morazan Park and within a 5-minute walk of Pre-Colombian Gold Museum. This 195-room, 3.5-star hotel has 3 restaurants, a casino, and an indoor pool.


Dining

Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as El Mirador " Formal Rest", which specializes in international cuisine and serves dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All of Holiday Inn San Jose-Aurola's 195 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free local calls. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Holiday Inn San Jose-Aurola features a casino, an indoor pool, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for CRC 38150 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking (Wheelchair)

2 Double Beds | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn San Jose-Aurola

Everyone (19) Couples (12) Business (6) Family (14) Friends (5) Other (16)
3
Everyone

By on Dec 21, 2020

Review comment responded on Dec 23, 2020

Thank you so much for your review of our hotel.

5
Everyone

The room had a great view. It was easy walk to anywhere.

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafael Rojas Rooms Division Manager

1
Everyone

Old hotel. There were electricity problems. I booked for two nights and one night the electricity was only available in the bathroom. Wifi didn't work. Toilet didn't work properly, bath tub couldn't hold the water.. With the pool they said they had climate control.. but it was freezing. Food at the restaurant gave me stomach problems. The price for this "hotel" should be $40 the most.

By , from Miami on Nov 20, 2020

Review comment responded on Nov 26, 2020

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

3
Business Business

Don't go out after dark Restaurant is just the bar

By on Sep 27, 2020

1
Family

Nothing we don’t like anything about the property😭

By on Dec 1, 2019

Review comment responded on Dec 12, 2019

We would like to extend our apologies if had faced any inconveniences during your stay with us Thank you very much for your comments Our team will work hard to make our guest stay as pleasant as possible

2
Business Business

Old property with poor maintenance. If you visit the city center there aren’t many additional options

By on Nov 8, 2019

Review comment responded on Nov 11, 2019

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible.

5
Family

The pool is amazing, the staff very friendly and helpful

By , from Chicago,Illinois on Sep 9, 2019

Review comment responded on Sep 16, 2019

We are satisfied to receive comments like yours, this shows us that all our staff does their work conscientiously making our guests have a wonderful experience during their stay at our Hotel If in the future you visit San Jose please take us as your lodging option will be a please to serve you

3
Everyone

By on Aug 1, 2019

Review comment responded on Aug 3, 2019

Thanks for writing, we hope that soon we will bring you as one of our guests

5
Everyone

I have been staying in this hotel for over 17 years. The hotel staff are very well trained. They are kind and courtious. Most have worked there for many years. The hotel is in a good location.

By on Apr 20, 2019

Review comment responded on Apr 20, 2019

We appreciate all your beautiful comments about our Hotel and our Staff , this is something that we value and it support our team in the daily efforts to achieve all our guest expectations We are happy to know that you had a wonderful stay we will share this review with all our staff so they can motive themselves in order to bring out an excellence service to all our clients we hope to have you again with us we will be more than happy to assist and serve you Sincerely Katherine May Front Office Manager

5
Family Family

Property was amazing as well as all staff member. Safe location also.

By on Apr 16, 2019

Review comment responded on Apr 18, 2019

Every time we receive a comment like yours, we are happy and proud because we see that all our efforts of given an excellent service to each and every one of our clients are bearing fruits and we have the satisfaction of seeing our guests happy with our work. It is a real pleasure to know that your stay was excellent and that your expectations were exceeded It would be a great pleasure for us when you return to Costa Rica if you choose to stay with us Thank you Katherine May Front Office Manager

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