- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- This hotel provides transfers from the cruise terminal, ferry terminal, airport, and train station (fees apply). To make arrangements, contact the property with arrival details 72 hours prior to arrival, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
Holiday Inn San Jose-Aurola
3.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 57 reviews
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Recent guest reviews
Location is its best feature if you want to stay in downtown San Jose. The hotel is ageing and does not show signals of renovation work. Doesn´t offer suttle serivce to the airport which adds another $50 expense. Restaurants are not out of the ordinary. The view of the Central Valley is breathtaking.
Good location to see the National Theater and Museo de Oro in walking distance away. Walked to a good local restaurant. San Jose is not a very attractive city and this was enough time there.
Está cerca centro San Jose calle principal y también comida y bus stop
The staff was amazing and I loved the atmosphere.
This was my second time staying at this hotel. My first experience here was much better than the second. My room this time was not as clean, we had no towels in the bathroom and the sink was barely working. I did enjoy the breakfast buffet and the pool area along with the free wifi.
Close proximity to stores and super mercado for any needs. Great walk-ability to several museums and points of interest. Nice coffee cafes and bakeries for fresh rolls in the morning. Park across the street and the National Park which was just a few blocks away provided great entertainment and quiet places to sit and enjoy the weather.
This hotel was centrally located, walking distance from museums, restaurants and shopping. The concierge was very helpful as were all hotel staff. This was a great choice!
I booked the hotel through Orbiz. I don´t know if this influenced the quality of the room asigned. The staff wasn´t very custurmer oriented. The room was ran down. The blowdryer was kept in a drawer instead of being set on the wal as usual. There was no appropiate place for the toilet paper; it was put on the top of the bathroom cabinet. Not a single bottle of wáter was put as courtesy. Holiday Inn hotels in El Salvador are much better kept.
Excellent pool , but the gym needs heaviest dumbells
Treated my wife like a prositute because she is hispanic. Horrible service and unfriendly staff. Save your money and stay anywhere else.
The Holiday Inn Aurola is a very nice hotel located in downtown San jose. The staff was very friendly and they even exchange money for you. Multiple restaurants that serve good food and the room service is amazing. It's an older hotel but well maintained. Only issues was the TV was very old and the Internet had some problems. Wasn't very fast and they changed the password without notifying anyone which was frustrating to say the least.
I Can't Imagine A Better Hotel For The Price, Location, And Facilities. This Will Be My Place To Stay If I Ever Return
The hotel was great. Staff was nice, food was plentiful and tasty. No complaints.
Beautiful view of the mountains. Very quiet room area where we srated. Easy access to taxi cabs, I would recommend the hotel to friends and family.
No smoke detector , old room old everything ,not good at all food sucked bad
Great hotel, not expensive, very very comfortable, staff is very nice, good food, good bar. Downtown San José, 25 min from airport. It was a great stay!
This hotel was centrally located. Fair service. They charge too much for internet access, it should be included in the cost since other hotels provide WiFi for free now and days.
I stayed at this hotel years ago and had a great time. Customer service was wonderful. Not sure what happened this time around. I stayed for one week last week and everything about this place was a dump. Customer service was horrible, hotel had a musty smell to it. The breakfast offered was never fresh. You can see that the dish with butter in it was the same dish everyday. They could at least have put the butter on a different dish to make one think they made an effort to provide something fresh. And to top it off, within minutes of my arrival I found a bug on my bed. I will never go back to this hotel. Not even if it were free.
We had a very pleasent stay at the Holiday Inn Aurola. The staff was great, the room very clean, the breakfast bar offered a big choice of different foods, the restaurant is very nice and the heated indoor pool is overwhelming. We only were surprised that we had to leave the key for our car with the bellboy due to any emergency, but in the end this turned out to be any problem at all. In short: We can´t imagine a better stay at this hotel.
The staff was really nice. The room was comfortable, clean and the hotel ammenities are as stated for a 5 stars hotel. The breakfast buffet was good too, with variety and fresh food since early morning. The hotel is located in downtown San Jose, which makes it perfect for business stays, mainly with governmental offices. The city itself does not have many ammenities, but the hotel location makes it easy to reach for local entertainment and small but good museums (Jade, Gold, Numismatics, CR national history and art).
Hotel highlights
- Walking distance to Jade Museum and Gold Museum
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Holiday Inn San Jose-Aurola places you within a 5-minute walk of popular attractions such as Jade Museum and Gold Museum. This 3.5-star hotel has 195 guestrooms and offers conveniences like 3 restaurants, a casino, and an indoor pool. It's in central San Jose and also a short walk from National Center of Art and Culture and National Theater.
Dining
Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as El Mirador " Formal Rest", which specializes in international cuisine and serves dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
Rooms
All 195 air-conditioned rooms feature minibars, coffee makers, and free local calls. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.
Property features
At Holiday Inn San Jose-Aurola, guests enjoy a casino, an indoor pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for CRC 38150 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and 9 meeting rooms.
Guest reviews for Holiday Inn San Jose-Aurola
convenient hotel for downtown business
Everyone
Location is its best feature if you want to stay in downtown San Jose. The hotel is ageing and does not show signals of renovation work. Doesn´t offer suttle serivce to the airport which adds another $50 expense. Restaurants are not out of the ordinary. The view of the Central Valley is breathtaking.
2 night stay
Couples
Good location to see the National Theater and Museo de Oro in walking distance away. Walked to a good local restaurant. San Jose is not a very attractive city and this was enough time there.
Review comment
katherine responded on Feb 10, 2018
We appreciate you taking the time to share your feedback about our Hotel ,for us all your opinions are very important , those are essential to improve our service every day . It is satisfying for us to know that your experience in our Hotel was pleasant and that all your expectations were fulfilled specially that our breakfast was awesome . We will share your comments and your observations with all our staff , so they can take notes for the daily improvements Hope in the future you can give us the opportunity to have you again as one of our clients Regards Katherine May Front Desk Manager
Everyone
The staff was amazing and I loved the atmosphere.
Review comment
katherine responded on Oct 30, 2017
Comments like your make us proud of all the effort we made to extend the best service possible to all our guest For us will be a satisfaction if you can choose us as your lodging preference in your next visit to our country , we will be glad to serve you . Sincerely Front Desk Manager
disappointing
Everyone
This was my second time staying at this hotel. My first experience here was much better than the second. My room this time was not as clean, we had no towels in the bathroom and the sink was barely working. I did enjoy the breakfast buffet and the pool area along with the free wifi.
Review comment
Katherine May responded on Apr 4, 2017
Upon reading your comment we have taken your suggestions and concern into careful. thank you for taking the time in help to improve our service , We would like to extend our apologies if had faced any inconveniences during your stay with us Our team will work hard to make our guest stay as pleasant as possible . Thank you Katherine May Front Desk Manager
great place to stay downtown
Everyone
Close proximity to stores and super mercado for any needs. Great walk-ability to several museums and points of interest. Nice coffee cafes and bakeries for fresh rolls in the morning. Park across the street and the National Park which was just a few blocks away provided great entertainment and quiet places to sit and enjoy the weather.
Review comment
katherine May responded on Mar 18, 2017
We appreciate you taking the time to share your comments about your stay at our propoerty We give the utmost importance to our guest opinions as they help us improve and continually provide the best guest experience possible. We are pleased to know you had a very nice experience and that our location were convinient to enjoy your vacations and that our breakfast service met your preferences , It will be a pleasure for us if you give us the opportunity to host you again in the your next visit to Costa Rica Sincerely Katherine May Front Desk Manager
great hotel downtown!
Everyone
This hotel was centrally located, walking distance from museums, restaurants and shopping. The concierge was very helpful as were all hotel staff. This was a great choice!
Review comment
kmay@aurolahotels.com responded on Feb 6, 2017
Thank you for your comments and your feedback those are very important for us know they make to improve every day We appreciate you let us know the wonderful time you had in our Hotel , this is why we work for to make your stay as pleasant as we can We hope that on your next visit to Costa Rica you can make as part of your lodging preference Sincerely Katherine May Front Desk Manager
convenient location
Everyone
I booked the hotel through Orbiz. I don´t know if this influenced the quality of the room asigned. The staff wasn´t very custurmer oriented. The room was ran down. The blowdryer was kept in a drawer instead of being set on the wal as usual. There was no appropiate place for the toilet paper; it was put on the top of the bathroom cabinet. Not a single bottle of wáter was put as courtesy. Holiday Inn hotels in El Salvador are much better kept.
Review comment
kmay@aurolahotels.com responded on Feb 6, 2017
We appreciate you taking the time to share your feedback regarding your stay with us ,for us all your opinions are very important , those are essential for our improvement and to make our guests stay as pleasant as possible. It is satisfying for us that you had a wonderful experience in our Hotel and that all your expectations were reached . We will share your comments with all our staff Hope you can give us the opportunity to host you again in the nearest future Thank you Katherine May Front Desk Manager
excellent hotel near the action.
Everyone
Excellent pool , but the gym needs heaviest dumbells
horrible hotel
Couples
Treated my wife like a prositute because she is hispanic. Horrible service and unfriendly staff. Save your money and stay anywhere else.
nice downtown hotel
Families
The Holiday Inn Aurola is a very nice hotel located in downtown San jose. The staff was very friendly and they even exchange money for you. Multiple restaurants that serve good food and the room service is amazing. It's an older hotel but well maintained. Only issues was the TV was very old and the Internet had some problems. Wasn't very fast and they changed the password without notifying anyone which was frustrating to say the least.
We thank you for letting us know about you opinion and that you had a spectacular stay in your Holiday Inn San Jose Aurola , We will share your comments and your observations with all our staff . For us will be a satisfaction if you can choose us as your lodging preference in your next visit to our country , we will be glad to serve you . Sincerely Katherine May Front Desk Manager