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San Francisco Marriott Union Square

4.0 out of 5.0

Recent guest reviews

Orbitz charges for upgrades that the hotel is not obligated to honor. We paid for an upgrade for a bay view with 2 double beds; however the hotel was sold out of that type of room so we did not receive that type of room.

Room service knock the at 9:00 AM, I put a note for more tea bags on the TV screen, I got nothing but the note was still there.

Great location. Can never go wrong with Marriott!

great location, very clean and staff very friendly and helpful

I arrived at my hotel Saturday 06/18 and check-in was quick and easy. My room was clean but smaller than expected. I was close to everything(China Town, mall, Fishermans Warf, etc...). DO NOT RENT A CAR, UBER IS THE BEST OPTION. Probably was the nicest hotel in Union Square overall. 4.5/5. I will stay here again.

I've booked a "deluxe" view room but the room assigned has no view. Front desk staff (i think her name is Kelley) was very helpful when I asked to change room. Everything else is all good.

did not have the usual perks of a 4 star hotel: bathrobes, magnifying mirror in the bathroom, kleenex in the bathroom, but otherwise fine

This is the 3rd time we have stayed in this hotel. It's got a great location and the staff is absolutely wonderful. I highly recommend it to anyone wanting a great centrally located hotel in San Francisco.

My bad and I stayed in this location for about 3 nights and we loved it. The size of the room was a lot bigger than we had anticipated. The view was great and the staff was very friendly. I loved everything about it. My only negative was that there was no fridge in our room but we managed.

The pillows were really uncomfortable so did not get a single good night sleep. The towels were not changed daily.

Very upset. There are bugs on bed an no one did anything

This place was in the ideal location. If we return to San Francisco we will definitely stay here again. Breakfast was pricey, but very good! Overall we were very satisfied with our stay.

Hotel staff went above and beyond to help make the stay great, from the doorman to the front desk and the entire staff were very helpful.

Great location and close to union square. Friendly staff. Parking is not easy and valet parking with tips can add up.

Hotel was everything that I expected. Very convenient, clean and with all of the necessary amenities. Great in-town location. Will definitely book again on my next trip.

This hotel is located close to Union Square. Great for shopping! Step out the door and catch the cable car. We walked to Chinatown and had some terrific restaurants to choose from. The staff was very friendly and the front desk staff gave us a list of the best restaurants in the city. The room was very quiet. Would definitely stay here again!

Great location, friendly and informative staff and very clean!

The Hotel is in the middle of everything. The Street cars stop right by the Hotel!

I thought the location was great and the lobby and bar area was modern and accessible.

We go to this city for a fanily trips san Francisco is awsome and wonderfull the only think qas the difficult for wifi i think the price must have wifi free in rooms than you

Room options

Room, Bay View

King 1 | Full 2 | Sleeps 3

Club Room, 1 King Bed, Partial View

King 1 | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed, Corner

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for San Francisco Marriott Union Square

Everyone (7) Couples (39) Business (16) Family (21) Other (3) Friends (14)
2

be forewarned if you book through a 3rd party

Everyone

Orbitz charges for upgrades that the hotel is not obligated to honor. We paid for an upgrade for a bay view with 2 double beds; however the hotel was sold out of that type of room so we did not receive that type of room.

By , from frisco tx on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear camille, Thank you for your feedback. We are terribly sorry you experienced issues with your reservation. Although we do our best to honor our guests' requests for a specific room, at times, certain room types are occupied and unavailable due to current guests unexpectedly extending their stay. We cannot apologize enough for the inconvenience incurred and we hope you will give us another opportunity to provide you with a superior visit. Thanks for allowing us to be of service. Oscar Rodriguez General Manager

4

cleaner knocks at 9:00 am sharp

Everyone

Room service knock the at 9:00 AM, I put a note for more tea bags on the TV screen, I got nothing but the note was still there.

By , from Vancouver, Canada on Jul 8, 2017

Review comment responded on Jul 13, 2017

Thank you for your reviewing our hotel. Please accept our apology for the early housekeeping knock at the door. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Oscar Rodriguez General Manager

5

great location, close to all in union square!

Everyone

Great location. Can never go wrong with Marriott!

By , from dallas on Dec 22, 2016

5
Everyone

great location, very clean and staff very friendly and helpful

By on Jul 25, 2016

4

perfect location

Everyone

I arrived at my hotel Saturday 06/18 and check-in was quick and easy. My room was clean but smaller than expected. I was close to everything(China Town, mall, Fishermans Warf, etc...). DO NOT RENT A CAR, UBER IS THE BEST OPTION. Probably was the nicest hotel in Union Square overall. 4.5/5. I will stay here again.

By , from Florida on Jun 27, 2016

4

great location. very convient.

Everyone

I've booked a "deluxe" view room but the room assigned has no view. Front desk staff (i think her name is Kelley) was very helpful when I asked to change room. Everything else is all good.

By , from new York city on Jun 17, 2016

4

did not seem like a 4 star

Everyone

did not have the usual perks of a 4 star hotel: bathrobes, magnifying mirror in the bathroom, kleenex in the bathroom, but otherwise fine

By on Mar 6, 2016

5

great getaway trip

Couples

This is the 3rd time we have stayed in this hotel. It's got a great location and the staff is absolutely wonderful. I highly recommend it to anyone wanting a great centrally located hotel in San Francisco.

By on Sep 17, 2015

5

totally worth the price!

Couples

My bad and I stayed in this location for about 3 nights and we loved it. The size of the room was a lot bigger than we had anticipated. The view was great and the staff was very friendly. I loved everything about it. My only negative was that there was no fridge in our room but we managed.

By on Sep 16, 2015

4

trip for a wedding

Singles

The pillows were really uncomfortable so did not get a single good night sleep. The towels were not changed daily.

By on Sep 10, 2015