Location, location, location !
Second atay at this location. This time our room was a bit tired-looking, still clean but dated and tired. Old Town is a great area and walkable to other sections of San Diego. Close to the trolley station. Staff is always helpful!
It’s very close to dining and right in the heart of historic old town
Upon checking in we noticed that the bedsheets were dirty with hair on them. The pillow cases were dirty as if the beds were made using dirty linen from who ever previous stayed there.
My phone didn’t work in my room. I couldn’t call down to the front desk to report.
I really enjoyed the atmosphere of this hotel, it was quiet and loved that it was super close, walking distance to so many resturants. Although, I feel like the hotel can add minor upgrades such as better smell inside rooms and a tiny bit more clean. Other than that it was very nice and enjoyable.
The location is great if you need/want to be in Old Town. The property itself needs updating. The room was overpriced over labor day weekend for what it was. The room was outdated, smelled, and the shower was in such bad shape that the showerhead wouldn't even turn off. We had to have maintenance come by to fix it. The pool was small and the property itself had so many stairs I dont think anyone with ADA concerns or the elderly should stay here. We checked out a day early because it didn't meet our expectations for the price we were paying.
Charming.
front desk very nice and welcoming. area and rooms clean. safe parking.
The sliding door in bathroom tough to open and close. The walls are thin I could hear my neighbors all night. The bathroom needs a stronger fan. The couch was dirty/stained.
Everything was great
Located in Old Town San Diego within a short walk of Old Town San Diego State Park, Best Western Plus Hacienda Hotel Old Town is within a mile (2 km) of other popular sights such as University of San Diego. This 197-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 9:30 AM.
40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Weekly housekeeping is available.
At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20 per day, or you can take advantage of the airport shuttle during limited hours for USD 8 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
Location, location, location !
Thank you for taking the time to review our property. We appreciate the feedback.
Second atay at this location. This time our room was a bit tired-looking, still clean but dated and tired. Old Town is a great area and walkable to other sections of San Diego. Close to the trolley station. Staff is always helpful!
Thank you for leaving us feedback about our hotel. We appreciate you taking time to review. We appreciate the feedback.
It’s very close to dining and right in the heart of historic old town
We appreciate you taking your time to provide us with great feedback. We look forward to your next visit. Have a wonderful day.
Thank you for your review.
Upon checking in we noticed that the bedsheets were dirty with hair on them. The pillow cases were dirty as if the beds were made using dirty linen from who ever previous stayed there.
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for your review.
Thank you for your review.
My phone didn’t work in my room. I couldn’t call down to the front desk to report.
We apologize for that inconvenience. We appreciate your feedback and will relay these issues to management and engineering.
I really enjoyed the atmosphere of this hotel, it was quiet and loved that it was super close, walking distance to so many resturants. Although, I feel like the hotel can add minor upgrades such as better smell inside rooms and a tiny bit more clean. Other than that it was very nice and enjoyable.
Thank you for taking the time to review our property. We appreciate your feedback and look forward to your future stays with us.
Thank you very much for your review! See you next time!