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Best Western Plus Hacienda Hotel Old Town

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Exterior
Exterior
Breakfast area
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Diego

Located in Old Town San Diego within a short walk of Old Town San Diego State Park, Best Western Plus Hacienda Hotel Old Town is within a mile (2 km) of other popular sights such as University of San Diego. This 197-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 miles
  • Heritage Park - 1 min walk - 0.1 miles
  • Whaley House Museum - 3 min walk - 0.2 miles
  • Presidio Park - 3 min walk - 0.2 miles
  • Old Town San Diego State Park - 7 min walk - 0.4 miles

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 25 per day, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a hot tub, meeting rooms, and conference space.
40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available during limited hours) or the train station. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

What's there to see near Best Western Plus Hacienda Hotel Old Town?

This hotel is situated in Old Town San Diego within a short 8-minute walk of Old Town San Diego State Park. You'll also find Mission Bay and Port of San Diego within a short drive.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of Mar 3, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on Mar 15, 2026 start from 161.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Hacienda Hotel Old Town?

Yes, parking is offered for USD 25 per day with in/out privileges. Accessible parking is also available for guests.

Does Best Western Plus Hacienda Hotel Old Town feature a casino on the premises?

No, Best Western Plus Hacienda Hotel Old Town doesn't have a casino.

Is there an indoor pool at Best Western Plus Hacienda Hotel Old Town?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Best Western Plus Hacienda Hotel Old Town?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant with al fresco dining.

Are there hot tubs at Best Western Plus Hacienda Hotel Old Town?

Yes, this hotel has a spa tub.

Does Best Western Plus Hacienda Hotel Old Town have a restaurant that serves breakfast?

Yes, Best Western Plus Hacienda Hotel Old Town serves breakfast for a surcharge at Old Town Tequila Factory.

Will Best Western Plus Hacienda Hotel Old Town allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Hacienda Hotel Old Town though service animals are welcome.

Are there connecting rooms at Best Western Plus Hacienda Hotel Old Town?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Best Western Plus Hacienda Hotel Old Town?

The closest major airport to Best Western Plus Hacienda Hotel Old Town is San Diego Intl. Airport (SAN), which is 3.9 mi away (16 minutes by car). Another top airport is San Diego, CA (MYF-Montgomery Field), which is located 8.1 mi away (16-minute drive).

Are there rooms with balconies that I can book at Best Western Plus Hacienda Hotel Old Town?

Yes, some guestrooms at Best Western Plus Hacienda Hotel Old Town offer a balcony and may feature courtyard views.

Does Best Western Plus Hacienda Hotel Old Town have a wedding venue on site?

Take advantage of the wedding venue at Best Western Plus Hacienda Hotel Old Town if you plan to say "I do" during your trip.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1095 out of 1946 reviews
Rating 8 - Good. 403 out of 1946 reviews
Rating 6 - Okay. 246 out of 1946 reviews
Rating 4 - Poor. 111 out of 1946 reviews
Rating 2 - Terrible. 91 out of 1946 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Reyes

Stayed 2 nights in Nov 2025

2/10 Terrible

Frances, Larkspur

Disliked: Cleanliness, property conditions & facilities
Mold on the tub, peeling paint inthe bathroom and the door jamb to the bathroom needs paint…they should never rent this room until the tub is replaced…also there is a chip on the tub…Room 410 is not good…I want a refund…i have pictures. I showed the pictures to the receptionist when i asked for a refund..Fran Prewitt 415 509-4442 or prewittfran@gmail.com
Stayed 1 night in Nov 2025

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Stayed 1 night in Nov 2025

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is smelly and feels dirty. I did not want to leave my toddler on the pullout mattress but I didn’t have to worry about that because she refused to go. Bedding was also thin. Overall shabby interior with a great location and nice exterior.
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2025

8/10 Good

sho

Traveled with family
Disliked: Amenities
Need renovate shower room. Entrance doorknob is not easy to open.
Stayed 1 night in Nov 2025

10/10 Excellent

Jamie

Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Traveled with family
Disliked: Amenities
Several things were wrong, i originally asked for adjoining rooms, and had to request again after we checked in since my kids were traveling with me and our rooms were separated. The keycards kept getting disabled which meant multiple trips to the lobby to get it reprogrammed. The rooms smelled weird, like a mildew musty smell. There were homeless people sleeping in front of the hotel, and when we left to go walk around they were constantly asking us for things, which was uncomfortable. The phone in the room did not work, and the ac did not work, thw rooms get very humid. We really wanted to use the hot tub, and we stayed a week here, everyday we were told it would be open, it was still out of order when we left. I was told it just needed the water replaced. The shuttle service drivers were very nice, and the evening shift lobby employees that i spoke with often were also very kind. The restraunt attached to the hotel was good, and had great views.
Tequila factory
Tequila factory
Lobby
Stayed 7 nights in Nov 2025

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2025

10/10 Excellent

Jackie, Pleasant View

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Staff wonderful! Located in great place and beautiful!
Stayed 1 night in Nov 2025

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. I really appreciate the efforts they made to accommodate every need we had the free shuttle also as a plus
Stayed 1 night in Nov 2025

10/10 Excellent

Lina

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Close to Old Town- everything was walkable. I wasn't far from Downtown. Front Office was friendly and very good experience. I would stay again and i would recommend to people
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine, Ramona

Stayed 1 night in Nov 2025

6/10 Okay

Ruben

Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Disliked: Amenities
No water in room for coffee and supplies not replenished for next day. Tv sound not working had to call maintenance and quick fix was to hit Netflix, who would’ve none that.
Stayed 2 nights in Nov 2025

10/10 Excellent

Theodore

The room was clean, the view from the balcony was unique, and the staff were super helpful when I first arrived.
Stayed 2 nights in Nov 2025

10/10 Excellent

Beresford

Liked: Cleanliness, property conditions & facilities
Excellent service and friendly shuttle driver.
Stayed 1 night in Nov 2025

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very professional and attentive. Always kind and smiling. The hotel itself is beautiful and the rooms were spacious and clean.
Stayed 2 nights in Nov 2025

8/10 Good

Wendy

Room was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2025

10/10 Excellent

guillermo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 1 night in Nov 2025

10/10 Excellent

Esperanza

Stayed 3 nights in Nov 2025

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