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Best Western Plus Hacienda Hotel Old Town

Property class: 3

Choose dates to view prices

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Exterior
Breakfast area
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Diego

Located in Old Town San Diego within a short walk of Old Town San Diego State Park, Best Western Plus Hacienda Hotel Old Town is within a mile (2 km) of other popular sights such as University of San Diego. This 197-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Heritage Park - 1 min walk - 0.1 miles
  • Whaley House Museum - 3 min walk - 0.2 miles
  • Presidio Park - 3 min walk - 0.2 miles
  • Old Town San Diego State Park - 7 min walk - 0.4 miles
  • University of San Diego - 4 min drive - 1.2 miles

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 30 per day, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a hot tub, meeting rooms, and conference space.
40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 30 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available during limited hours) or the train station. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

What's there to see near Best Western Plus Hacienda Hotel Old Town?

This hotel is situated in Old Town San Diego within a short 8-minute walk of Old Town San Diego State Park. You'll also find Mission Bay and Balboa Park within a short drive.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on Apr 27, 2026 start from $144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Hacienda Hotel Old Town?

Yes, parking is offered for USD 30 per day with in/out privileges. Wheelchair-accessible parking is also available for guests.

Does Best Western Plus Hacienda Hotel Old Town feature a casino on the premises?

No, Best Western Plus Hacienda Hotel Old Town doesn't have a casino.

Is there an indoor pool at Best Western Plus Hacienda Hotel Old Town?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Best Western Plus Hacienda Hotel Old Town?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Best Western Plus Hacienda Hotel Old Town?

No, there isn't a spa tub at this hotel.

Does Best Western Plus Hacienda Hotel Old Town have a restaurant that serves breakfast?

Yes, Best Western Plus Hacienda Hotel Old Town serves breakfast for a surcharge at Old Town Tequila Factory.

Will Best Western Plus Hacienda Hotel Old Town allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Hacienda Hotel Old Town though service animals are welcome.

Are there connecting rooms at Best Western Plus Hacienda Hotel Old Town?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Best Western Plus Hacienda Hotel Old Town?

The closest major airport to Best Western Plus Hacienda Hotel Old Town is San Diego Intl. Airport (SAN), which is 3.9 mi away (16 minutes by car). Another top airport is San Diego, CA (MYF-Montgomery Field), which is located 8.1 mi away (16-minute drive).

Can I book a room with a balcony at Best Western Plus Hacienda Hotel Old Town?

Yes, some guestrooms at Best Western Plus Hacienda Hotel Old Town offer a balcony and may feature courtyard views.

Does Best Western Plus Hacienda Hotel Old Town have a wedding venue on site?

Take advantage of the wedding venue at Best Western Plus Hacienda Hotel Old Town if you plan to say "I do" during your trip.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1099 out of 1969 reviews
Rating 8 - Good. 410 out of 1969 reviews
Rating 6 - Okay. 257 out of 1969 reviews
Rating 4 - Poor. 112 out of 1969 reviews
Rating 2 - Terrible. 91 out of 1969 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

MArgaret

Traveled with family and small children
Great location and pool. Old school Mexican vibe. Rooms older but comfortable enough.
Stayed 3 nights in Feb 2026

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spacious resort. Nice heated pool with a beautiful view. Staff was friendly and attentive. We were in town for our family’s Marine graduation. This resort offered shuttling to MCRD, and also the airport and cruise drop off. There seemed to be a lack of communication between the hotel and the drivers. Be absolutely sure you book the shuttle a day in advance. I did and they still weren’t able to do airport pick up. Not a good start as the only other option is uber/taxi. The bus system isn’t close. If you don’t have a car you will be stuck to the walkable parts. Old Town is beautiful and very walkable and safe however. Lots of nearby shops and Mexican restaurants!
Stayed 3 nights in Jan 2026

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities
Staff were very rude to my wife they actually made her cry and also we had a broken fire alarm so in case there was a fire we would not known
Stayed 7 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

6/10 Okay

Christopher

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Glenna

Traveled with family
Liked: Cleanliness, amenities
Rooms were clean. Staff very helpful and accommodating. They had a lot going on with MCRD graduation and they handled it all wonderfully. Some updating is needed but the atmosphere and over all cleanliness was wonderful.
Stayed 5 nights in Jan 2026

6/10 Okay

Gerardo

Traveled with family
Liked: Staff & service
.
Stayed 1 night in Jan 2026

10/10 Excellent

Christien Daniel, Rancho Cucamonga

Liked: Cleanliness, amenities
The check-in process was quick and easy. They thoroughly explained how to get to my room and they were very friendly. The property is beautiful, and perfectly located, and the room was clean and very cute.
Stayed 1 night in Jan 2026

4/10 Poor

MARIO, Stevenson Ranch

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff had poor service,
Stayed 1 night in Jan 2026

4/10 Poor

Minerva

Traveled with family
Disliked: Room comfort
The hotel itself is beautiful. The location can't be beat! But, the walls are so thin. We didn't sleep well at all because the upstairs neighbors were walking around and we could hear everything. Our next door neighbors television; they were watching family feud. Breakfast was good but when we arrived almost everything was out. We arrived an hour before the set end time. Definitely did not work for us, but I can see the appeal of staying there.
Stayed 1 night in Jan 2026

2/10 Terrible

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy. I could hear children's footsteps all night long. The room door was difficult to open.
Stayed 1 night in Jan 2026

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition and the staff was very helpful in locating a better room with easier access for my elderly parents. The heater made a lot of noise and the key card for the door needed to be reprogrammed a few times, but free parking and breakfast made up for the inconvenience so I called it wash.
Stayed 2 nights in Jan 2026

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities
Nice sized room, good location, friendly staff. It has older and not as high quality amenities but nothing bad or negative about them.
Stayed 3 nights in Jan 2026

8/10 Good

Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sw spanish style architecture.
Stayed 2 nights in Jan 2026

10/10 Excellent

mark, Casa Grande

Liked: Cleanliness, amenities, property conditions & facilities
Bclean room and helpful staff.
Stayed 2 nights in Jan 2026

8/10 Good

Vanessa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views. A lot of good restaurants and shops down the street.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was spotless and staff extremely helpful and kind. Definitely stay at this hotel again.
Stayed 1 night in Jan 2026

6/10 Okay

Juli

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was big but very old. There was a hole in the bathroom door, looked like it could use a better cleaning, and not con located.
Stayed 1 night in Jan 2026

6/10 Okay

Mike

Liked: Cleanliness, staff & service, amenities
Great staff. Great location. Convenient parking for a fee. Room was in serious need of updating. A/C unit had a terrible musty smell. Couldn’t use it - had to keep the door open. Would only stay get again if it was $100 a night cheaper than anything else in the area.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ben

Stayed 1 night in Jan 2026

10/10 Excellent

Cuishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and the location is closed to old town.
Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Stayed 1 night in Jan 2026

10/10 Excellent

Deborah

Stayed 1 night in Jan 2026

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