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 San Antonio •1 Room
 San Antonio • 1 Room
Book online or call 1-844-663-2276 Phone Number

Best Western Plus Palo Alto Inn & Suites

2.5 out of 5.0
Overview Reviews Amenities & Policies
12507 SW Loop 410, San Antonio, TX
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 31 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

The staff was nice and helpful, it was very clean. Breakfast was good

It was an older hotel but the staff and service was good!

Nice hotel, was offered my choice of first floor or fourth floor upon check-in. Only complaint was that thermostat was set at 62 degrees and room was FREEZING. Breakfast was COVID protocol (attendant gets what you ask for. Limited choices but not bad, considering.

Didn’t like that the pool was hot and dirty The area was ok that there was places to eat But a lot of bums hanging out in the trash bins outside

Smelled like an ashtray, the hallways were like saunas, the room smelled like urine, crackhead roaming the halls, small inconveniences and oversights everywhere, and on top of all of this, they double charged me for the room. Worst hotel experience in a long time.

The sheets were dirty in the room once upon arrival.There were drunk people, Outside the hotel.And they charged me an additional $ 20 per room because of the rooms.because the rooms have a sofa bed

Staff was friendly. Clean rooms, nice area, check in was easy. Only down side is the entrance to the hotel itself is a bit confusing. Better or easier to go through the gas station parking lot to cut across to the hotel parking lot.

I could feel the springs in the bed ... fridge didn’t work

I didn’t like our pillows cases has red spot on them and Mattress cover had spot on it and you can see it though the sheet! Ask for clean sheet so we could put them over the sheet and they we’re Dingy!!! Just wrong side of town for me, could been better had they had clean sheet

I love that place it is quite, clean place beautiful bathroom huge bedroom make me relax and lovely pool

Nice outside and great breakfast. Staff was so terrible. I am a training manager for Hospitality management and All staff. I was completely embarrassed for how much they all lack customer service skills. Worst I ever have dealt with.

Has an indoor pool and good options for hot breakfast!

filthy, bad smell, asked for new linen, never delivered.

Nice hotel, clean, good breakfast area and breakfast. Very comfortable beds. Cleaning staff did not make up bed well very wrinkly. Left water dripping and water in bathtub after cleaning.

Finding the entrance/exit after dark was a bit difficult upon arrival. Figuring out the next day that pulling through the gas station was the key made coming and going much easier for the remainder of our visit. Staff and rooms were excellent!!

Very nice hotel, friendly staff, awesome breakfast. I would recommend this hotel to everyone!!!

Hotel always smelled like a bleach every day. Nothing great about it, looked at orbitz reviews and booked it but was not happy.

SW Loop 410 San Antonio TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located in Southside, Best Western Plus Palo Alto Inn & Suites is within a 10-minute drive of Medina River and Mission del Lago Golf Course. This 75-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Guests can expect free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Best Western Plus Palo Alto Inn & Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and express check-in.

Guest reviews for Best Western Plus Palo Alto Inn & Suites

Everyone (14) Couples (9) Family (7)
4
Family

The staff was nice and helpful, it was very clean. Breakfast was good

By on Nov 25, 2022

4
Partner Couples

It was an older hotel but the staff and service was good!

By on Jun 25, 2022

5
Business Business

Nice hotel, was offered my choice of first floor or fourth floor upon check-in. Only complaint was that thermostat was set at 62 degrees and room was FREEZING. Breakfast was COVID protocol (attendant gets what you ask for. Limited choices but not bad, considering.

By on Nov 10, 2021

3
Partner Couples

Didn’t like that the pool was hot and dirty The area was ok that there was places to eat But a lot of bums hanging out in the trash bins outside

By on Aug 13, 2021

1
Family with small children

Smelled like an ashtray, the hallways were like saunas, the room smelled like urine, crackhead roaming the halls, small inconveniences and oversights everywhere, and on top of all of this, they double charged me for the room. Worst hotel experience in a long time.

By on Jun 28, 2021

4
Family

The sheets were dirty in the room once upon arrival.There were drunk people, Outside the hotel.And they charged me an additional $ 20 per room because of the rooms.because the rooms have a sofa bed

By on May 3, 2021

5
Family

Staff was friendly. Clean rooms, nice area, check in was easy. Only down side is the entrance to the hotel itself is a bit confusing. Better or easier to go through the gas station parking lot to cut across to the hotel parking lot.

By on May 3, 2021

2
Partner Couples

I could feel the springs in the bed ... fridge didn’t work

By on Mar 8, 2020

1
Partner Couples

I didn’t like our pillows cases has red spot on them and Mattress cover had spot on it and you can see it though the sheet! Ask for clean sheet so we could put them over the sheet and they we’re Dingy!!! Just wrong side of town for me, could been better had they had clean sheet

By on Jun 15, 2019

5
Partner Couples Business Business Family

I love that place it is quite, clean place beautiful bathroom huge bedroom make me relax and lovely pool

By on Jun 15, 2019

Best Western Plus Palo Alto Inn & Suites

12507 SW Loop 410, San Antonio, TX 78224
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