Skip to main content
Beginning of main content

Best Western Plus Palo Alto Inn & Suites

2.5 out of 5.0

Recent guest reviews

Close to loop 410, hotel was comfortable, clean and modern. Staff was helpful and friendly.

Very nice clean room, would recommend to anyone needing a place to stay.

We were there to celebrate our anniversary and visit our friends from college. We arrived on acFriday evening- got up and spent the entire day with friends and got home to a room that wasn't cleaned!!! I was livid!! I called down to report and they brought up towels!! The next morning the housekeeper knocked on our door and I went to the door and asked her to come back later. She replied"español". I did speak Spanish and asked her to come back in a couple of hours!! She acted mad and walked off. I would not stay there again. The front desk staff was rude!!

Comfortable, with friendly staff that made our stay nice. On a busy day their breakfast staff needs to be increased by 1 so they can keep up.

This is a nice hotel. Breakfast on Saturday was full and lady was not keeping up with items running out. So it took a little longer than expected for breakfast. but overall it was a good stay.

My husband n I were in San Antonio celebrating our 5th anniversary. Our stay was good other than the hotel. The front desk staff were always rude. When we checked in the front desk young lady told us she needed a credit card and wouldn't use it unless we stole the towels. While checking out I was waiting for the older lady to check me out. When the phone rang. The person on the other end apparently had a clogged toilet. The clerk told him that she would send up a plunger and he would have to fix it himself. I was in aw. I couldn't get out of their fast enough. I told my husband never again will we stay here.

Perfect location, friendly staff, clean room, good breakfast selections.

attended my baby sister's 50th birthday party in November and will be attending the annual family New Year's Eve bash in a few days. Really enjoy our stay at Best Western and I am very picky about where I stay! Thank You! We recommended the hotel to our daughter and she stayed in November and re-booked for New Year's and recommended the hotel to her friends who decided to join us for this year's New Year's Party and booked a room with the hotel as well! See You Soon!!!

We had a great stay and really enjoyed the friendly atmosphere. It's one of the cleanest hotels I have stayed in (I am very picky) The location for us is excellent, plan on staying there again soon!

easy to find, rooms clean, variety of breakfast items, friendly and helpful staff. Will stay again if I'm in the area....will recommend to others.

Very friendly and clean best breakfast I have ever had at a hotel/motel there isn't much to offer in the area as for as restaurants go. just fast food and not many of them...Churches chicken, sonic, jack n box, subway.

The hotel gave me a liability form to sign stating that the hotel was not responsible for anything that happened outside the hotel. I parked my van right in the hotel parking lot and it was stolen. The staff was nasty and provided no help!!!

Family fun for 4 nights. Loved the temp controls on the wall. Plenty of space for 5 people. My 3 boys loved the indoor pool as well.

We were very impressed with the super complete breakfast setup. Very organized, very neat & clean, and very nice people managing the area. We need to visit San Antonio almost every week during the summer to play in Junior Golf Tournaments, and this facility is very accessible to all the courses that we go to.

The hotel was perfect because of its proximity to Palo Alto College

This was a perfect room for a nice getaway! A little far from attractions but no big deal, I had a nice relaxing time. Room was nice and clean! Will definitely use them in the future!!

The staff was nice and the hotel was clean. It was an isolated location off the highway. They shock the pool while we were there and my kids were upset they couldn't swim. But the worst part was the air conditioner was going out. The staff reset it but finally died in the middle of the night.

Me and my family loved our stay here and will be back soon!!! The breakfast was great and the staff was very nice... We loved it!! Highly recommenced!!!! The only thing I can say that could improve is maybe changing the breakfast to last until at least 10:00 a.m. Other than that it was great!

Staying at the best western, was a great experience and stay.

Had a nice stay. Only thing is that the hotel is out of the way.

Room options

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Plus Palo Alto Inn & Suites

Everyone (3) Couples (9) Family (13) Friends (4) Other (2)
5

convenient location

Everyone

Close to loop 410, hotel was comfortable, clean and modern. Staff was helpful and friendly.

By , from texas on Sep 19, 2017

4
Everyone

Very nice clean room, would recommend to anyone needing a place to stay.

By , from B, North Carolina on Aug 30, 2016

3

disappointed

Everyone

We were there to celebrate our anniversary and visit our friends from college. We arrived on acFriday evening- got up and spent the entire day with friends and got home to a room that wasn't cleaned!!! I was livid!! I called down to report and they brought up towels!! The next morning the housekeeper knocked on our door and I went to the door and asked her to come back later. She replied"español". I did speak Spanish and asked her to come back in a couple of hours!! She acted mad and walked off. I would not stay there again. The front desk staff was rude!!

By , from Dallas, Tx on Feb 17, 2016

5

ticked all the boxes

Couples

Comfortable, with friendly staff that made our stay nice. On a busy day their breakfast staff needs to be increased by 1 so they can keep up.

By on Jan 10, 2016

4

nice

Couples

This is a nice hotel. Breakfast on Saturday was full and lady was not keeping up with items running out. So it took a little longer than expected for breakfast. but overall it was a good stay.

By on Aug 4, 2015

1

never again

Families

My husband n I were in San Antonio celebrating our 5th anniversary. Our stay was good other than the hotel. The front desk staff were always rude. When we checked in the front desk young lady told us she needed a credit card and wouldn't use it unless we stole the towels. While checking out I was waiting for the older lady to check me out. When the phone rang. The person on the other end apparently had a clogged toilet. The clerk told him that she would send up a plunger and he would have to fix it himself. I was in aw. I couldn't get out of their fast enough. I told my husband never again will we stay here.

By on May 28, 2015

5

airforce graduation trip

Families

Perfect location, friendly staff, clean room, good breakfast selections.

By on Apr 21, 2015

4

home away from home

Couples

attended my baby sister's 50th birthday party in November and will be attending the annual family New Year's Eve bash in a few days. Really enjoy our stay at Best Western and I am very picky about where I stay! Thank You! We recommended the hotel to our daughter and she stayed in November and re-booked for New Year's and recommended the hotel to her friends who decided to join us for this year's New Year's Party and booked a room with the hotel as well! See You Soon!!!

By on Dec 30, 2014

4

awesome weekend

Couples

We had a great stay and really enjoyed the friendly atmosphere. It's one of the cleanest hotels I have stayed in (I am very picky) The location for us is excellent, plan on staying there again soon!

By on Dec 3, 2014

4

great place to stay for bmt graduation!!

Families

easy to find, rooms clean, variety of breakfast items, friendly and helpful staff. Will stay again if I'm in the area....will recommend to others.

By on Aug 6, 2014