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Recent guest reviews

Didn’t like that the pool was hot and dirty The area was ok that there was places to eat But a lot of bums hanging out in the trash bins outside

Smelled like an ashtray, the hallways were like saunas, the room smelled like urine, crackhead roaming the halls, small inconveniences and oversights everywhere, and on top of all of this, they double charged me for the room. Worst hotel experience in a long time.

The sheets were dirty in the room once upon arrival.There were drunk people, Outside the hotel.And they charged me an additional $ 20 per room because of the rooms.because the rooms have a sofa bed

Staff was friendly. Clean rooms, nice area, check in was easy. Only down side is the entrance to the hotel itself is a bit confusing. Better or easier to go through the gas station parking lot to cut across to the hotel parking lot.

I could feel the springs in the bed ... fridge didn’t work

I didn’t like our pillows cases has red spot on them and Mattress cover had spot on it and you can see it though the sheet! Ask for clean sheet so we could put them over the sheet and they we’re Dingy!!! Just wrong side of town for me, could been better had they had clean sheet

I love that place it is quite, clean place beautiful bathroom huge bedroom make me relax and lovely pool

Nice outside and great breakfast. Staff was so terrible. I am a training manager for Hospitality management and All staff. I was completely embarrassed for how much they all lack customer service skills. Worst I ever have dealt with.

Has an indoor pool and good options for hot breakfast!

filthy, bad smell, asked for new linen, never delivered.

Nice hotel, clean, good breakfast area and breakfast. Very comfortable beds. Cleaning staff did not make up bed well very wrinkly. Left water dripping and water in bathtub after cleaning.

Finding the entrance/exit after dark was a bit difficult upon arrival. Figuring out the next day that pulling through the gas station was the key made coming and going much easier for the remainder of our visit. Staff and rooms were excellent!!

Very nice hotel, friendly staff, awesome breakfast. I would recommend this hotel to everyone!!!

Hotel always smelled like a bleach every day. Nothing great about it, looked at orbitz reviews and booked it but was not happy.

Everything was great except my husband and I went to the pool and found a little extra in the water. It looked like feces. Everything else was great.

The hotel staff was very friendly and helpful. The location was very good and the motel and rooms in general were very clean. The breakfast was also very good. we will stay there again in the future. Tom & Kitty G Johnstown, Pa

Close to loop 410, hotel was comfortable, clean and modern. Staff was helpful and friendly.

SW Loop 410 San Antonio TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool
  • Fitness center

Located in South San Antonio, Best Western Plus Palo Alto Inn & Suites is 2.2 mi (3.6 km) from Baptist University of the Americas and within a 15-minute drive of San Antonio Missions National Park. This 75-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning.


Rooms

All of Best Western Plus Palo Alto Inn & Suites's 75 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Plus Palo Alto Inn & Suites, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and express check-in.

Room options

Suite, 2 Queen Beds, Non Smoking, Kitchenette

2 Queen Beds | Sleeps 4

Presidential Suite, 1 King Bed, Non Smoking (Living Room)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Palo Alto Inn & Suites

Everyone (14) Couples (13) Family (17) Friends (4) Other (2)
3
Partner Couples

Didn’t like that the pool was hot and dirty The area was ok that there was places to eat But a lot of bums hanging out in the trash bins outside

By on Aug 13, 2021

1
Family with small children

Smelled like an ashtray, the hallways were like saunas, the room smelled like urine, crackhead roaming the halls, small inconveniences and oversights everywhere, and on top of all of this, they double charged me for the room. Worst hotel experience in a long time.

By on Jun 28, 2021

4
Family

The sheets were dirty in the room once upon arrival.There were drunk people, Outside the hotel.And they charged me an additional $ 20 per room because of the rooms.because the rooms have a sofa bed

By on May 3, 2021

5
Family

Staff was friendly. Clean rooms, nice area, check in was easy. Only down side is the entrance to the hotel itself is a bit confusing. Better or easier to go through the gas station parking lot to cut across to the hotel parking lot.

By on May 3, 2021

2
Partner Couples

I could feel the springs in the bed ... fridge didn’t work

By on Mar 8, 2020

1
Partner Couples

I didn’t like our pillows cases has red spot on them and Mattress cover had spot on it and you can see it though the sheet! Ask for clean sheet so we could put them over the sheet and they we’re Dingy!!! Just wrong side of town for me, could been better had they had clean sheet

By on Jun 15, 2019

5
Partner Couples Business Business Family

I love that place it is quite, clean place beautiful bathroom huge bedroom make me relax and lovely pool

By on Jun 15, 2019

2
Everyone

Nice outside and great breakfast. Staff was so terrible. I am a training manager for Hospitality management and All staff. I was completely embarrassed for how much they all lack customer service skills. Worst I ever have dealt with.

By on May 3, 2019

5
Family with small children Family

Has an indoor pool and good options for hot breakfast!

By on Apr 8, 2019

5
Everyone

By on Mar 18, 2019

Best Western Plus Palo Alto Inn & Suites

12507 SW Loop 410, San Antonio, TX 78224
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