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Recent guest reviews

The room was clean and the beds were comfortable. However, the shuttle service is useless for anything other than to the airport, despite their claim otherwise.

Nice area, but dead huge roaches in the entrance

The staff is very unfriendly and needs to be trained in customer service!!

Great place, nice rooms and amenities were good. They are in transition to be another hotel, which made things a little unstable, and the staff seems a little frazzled by it all, but I would for sure stay here again

Upon arrival to the room the carpet was badly stained. As we got further into the room you could tell that dusting was not a part of the routine. Toilet did not flush, after washing to request maintenance 2 times it still took several hours for them to come. They were unable to fix it. They had no other rooms to change us to so they said that we would have to use the toilet downstairs in the lobby. I managed to fix the toiled by running water in the tub and letting it drain. All drains are connected just have to try it, and it worked. We had to call 2 times over an hour apart to request additional bedding for the sofa bed. Then we called the front desk again 2 times with time in between to request toilet paper. Never arrived so we had to go down to the front desk and get some. This is by far the worst stay ever in a hotel.

We liked everything about this hotel. When we parked in the parking garage the guy driving the gold cart asked if we wanted a ride to the lobby. Super nice considering it was like 104 degrees. Front desk staff were quick and polite! Rooms were clean. It’s like 6 mins from the airport. It’s next to the mall. I could go on and on. Will definitely stay here again. Keep up the good work guys.

This hotel is very nice I can tell they cleaned very well as soon as I walked into our room which was very spacious the hotel itself looked very nice and clean conveniently located to everything.Would recommend and stay here every time we visit .

Virtually nothing in walking distance to the hotel. The shuttle was free for a 6 mile radius, but dependent on their availability. Staff was friendly and eager to help.

Just a run of the mill room.

N/A

Elevators in the parking garage were being renovated leaving the stairs as the option. Very inconvenient. Otherwise it was all good.

It is a very olé hotel. Locación is good. Service very poor

Enjoyed every part of the experience Delightful Staff Great Hygiene perfect location

Very convenient for its proximity to the airport. The shuttle is awesome as well.

This is my first time staying at the Hilton airport and I was pleasantly surprised. The staff were wonderful and the room was very much as I expected and more. I do think the Wi-Fi needs to be stronger but other than that I have no other complaints.

The breakfast that cost me $20 was the same quality I would’ve gotten at a 2 star hotel.

Very convenient. Close by to the airport, mall, stores and restaurants etc.

The hot tub was out of service. The elevators we're out of service. The room was not clean. The HVAC system was very loud. Breakfast bar was over priced at $20 a meal. Hotel lobby area had water dripping from ceiling. Hotel room staff did not show up until after 4 and walked on in. Many floors had a musty smell. Trash still sitting throughout the hallway from room service. Not what a typical Hilton would be for the price.

NW Loop 410 San Antonio TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in North San Antonio - SAT, DoubleTree by Hilton San Antonio Airport is within a 15-minute drive of popular attractions such as San Antonio River and The Shops of La Cantera. This 3.5-star hotel has 384 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, refrigerators, and coffee makers.


Property features

Guests of DoubleTree by Hilton San Antonio Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (USD 15 per day)—also useful is a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include a spa tub, a conference center, and a business center.

Room options

Room, 1 Double Bed, Accessible (Roll-In Shower)

1 Double Bed | Sleeps 2

Studio Suite, 1 King Bed, Accessible (Mobillty/Hearing)

1 King Bed | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton San Antonio Airport

Everyone (25) Couples (3) Family (8)
3
Everyone

The room was clean and the beds were comfortable. However, the shuttle service is useless for anything other than to the airport, despite their claim otherwise.

By , from Puyallup on Sep 19, 2022

4
Family

Nice area, but dead huge roaches in the entrance

By , from Pryor on Sep 2, 2022

3
Business Business

The staff is very unfriendly and needs to be trained in customer service!!

By on Aug 31, 2022

4
Partner Couples Business Business

Great place, nice rooms and amenities were good. They are in transition to be another hotel, which made things a little unstable, and the staff seems a little frazzled by it all, but I would for sure stay here again

By on Jul 22, 2022

1
Family Family with small children

Upon arrival to the room the carpet was badly stained. As we got further into the room you could tell that dusting was not a part of the routine. Toilet did not flush, after washing to request maintenance 2 times it still took several hours for them to come. They were unable to fix it. They had no other rooms to change us to so they said that we would have to use the toilet downstairs in the lobby. I managed to fix the toiled by running water in the tub and letting it drain. All drains are connected just have to try it, and it worked. We had to call 2 times over an hour apart to request additional bedding for the sofa bed. Then we called the front desk again 2 times with time in between to request toilet paper. Never arrived so we had to go down to the front desk and get some. This is by far the worst stay ever in a hotel.

By , from Killeen on Jul 18, 2022

5
Partner Couples

We liked everything about this hotel. When we parked in the parking garage the guy driving the gold cart asked if we wanted a ride to the lobby. Super nice considering it was like 104 degrees. Front desk staff were quick and polite! Rooms were clean. It’s like 6 mins from the airport. It’s next to the mall. I could go on and on. Will definitely stay here again. Keep up the good work guys.

By on May 15, 2022

5
Family with small children

This hotel is very nice I can tell they cleaned very well as soon as I walked into our room which was very spacious the hotel itself looked very nice and clean conveniently located to everything.Would recommend and stay here every time we visit .

By on Apr 22, 2022

4
Family

Virtually nothing in walking distance to the hotel. The shuttle was free for a 6 mile radius, but dependent on their availability. Staff was friendly and eager to help.

By on Jan 10, 2022

Review comment responded on Jan 13, 2022

Thank you so much for your feedback! I apologize there weren't too many attractions nearby, but I'm glad our shuttle was able to get you around. We hope to see you again in the nearby future.

3
Family with small children

Just a run of the mill room.

By on Nov 25, 2021

Review comment responded on Nov 28, 2021

Thank you for your feedback. I am sorry if your room did not meet your expectations. I do hope that if you stay with us again, you are able to enjoy your room and your stay. We hope to see you again.

5
Everyone

N/A

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thank you for your rating!

DoubleTree by Hilton San Antonio Airport

611 NW Loop 410, San Antonio, TX 78216
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