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SureStay Plus Hotel by Best Western Rocklin

2.0 out of 5.0
Overview Reviews Amenities & Policies
4480 Rocklin Rd, Rocklin, CA
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 21 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Business
  • hotel.reviews.categoryBusiness

Recent guest reviews

Enjoyed the stay. The price for the room was a good value. Property could use a workout room & laundry.

We did realize breakfast ended at 10am....while we were making our plates, the staff very QUICKLY took items away without saying we were too late. Another customer spoke up for us asking the staff to give us time since it was just 2 of us trying to eat but one staff member very harshly stated that she had been working since 5:30am and we should have gotten there like everyone else! It wasn’t that serious for us but the staff member didn’t need to be rude. We left and went out to breakfast in the area. Smh

Clean, friendly staff, clean pool an close to everything.

I stay there nearly every week when I am in the US. It is convenient, staff are pleasant and I appreciate the breakfast. I do want a corporate rate in the future.

Friendly and accommodating staff. Great location. Comfortable beds. Although the sound on the TV would not work. Otherwise, great location, comfortable space, and great price.

The tv in my room was not working well so I called the front desk. The handyman comes to fix it, but ends up breaking the tv box. He leaves and front desk calls to say the tv can't be fixed. They offered to change my room, but it is already late and by then I was already settled into this room, so they offered to give me a discount on the room. During checkout the next morning, the front desk person said that since I prepaid my room through Orbitz, they said they can't give me the discount they said they would.

Very friendly and breakfast was good. Very close to freeway

It’s so close to the freeway. Cars zooming by all night made it tough to sleep

nice stop over. everyone quite helpful. nice clean bathroom and bed was comfortable.

The room was close to the exit/entrance. Tv remote did not have a backing. Overall, experience was ok.

The first floor needs repairing and the manager is rude.

Hotel needs to be freshened up. Nice staff. Ok breakfast.

4480 Rocklin Rd Rocklin CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Sierra College is within a mile (2 km) of SureStay Plus Hotel by Best Western Rocklin, and other popular sites like Johnson-Springview Park are within a couple of miles (3 km). This 101-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

At SureStay Plus Hotel by Best Western Rocklin, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include express check-in, express check-out, and a TV in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2
from $64

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Rocklin

Everyone (14) Couples (1) Family (1)
4
Friends

Enjoyed the stay. The price for the room was a good value. Property could use a workout room & laundry.

By on Jul 15, 2019

Review comment responded on Jul 17, 2019

We are glad that you enjoyed your stay and we hope that you join us again during future stays.

4
Everyone

By on Jul 13, 2019

Review comment responded on Jul 18, 2019

Thank you for providing us with your review, we hope that you join us again at SureStay Plus Hotel during future stays.

4
Families

We did realize breakfast ended at 10am....while we were making our plates, the staff very QUICKLY took items away without saying we were too late. Another customer spoke up for us asking the staff to give us time since it was just 2 of us trying to eat but one staff member very harshly stated that she had been working since 5:30am and we should have gotten there like everyone else! It wasn’t that serious for us but the staff member didn’t need to be rude. We left and went out to breakfast in the area. Smh

By on Jun 12, 2019

Review comment responded on Jul 17, 2019

We sincerely apologize for the service that was provided during breakfast, we will definitely speak to our staff in regards to their kindness and patience. Thank you for your providing us with your concerns. We hope you join us again during future stays.

4
Everyone

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

Thank you for providing us with your review, we hope that you join us again.

5
Friends

Clean, friendly staff, clean pool an close to everything.

By on Jun 3, 2019

Review comment responded on Jun 11, 2019

Thank you for providing us with your review, we hope that you choose our hotel during future stays.

5
Business Business Travelers

I stay there nearly every week when I am in the US. It is convenient, staff are pleasant and I appreciate the breakfast. I do want a corporate rate in the future.

By on May 24, 2019

Review comment responded on May 26, 2019

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Our sales team would be happy to discuss the possibilities of setting up a corporate rate. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Business Business Travelers

Friendly and accommodating staff. Great location. Comfortable beds. Although the sound on the TV would not work. Otherwise, great location, comfortable space, and great price.

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you for providing us with your review, we are glad that you enjoyed your stay.

5
Everyone

By on May 17, 2019

Review comment responded on May 21, 2019

Thank you for providing us with your review, we are glad that you enjoyed your stay.

5
Everyone

By on May 3, 2019

Review comment responded on May 6, 2019

Thank you for providing us with your review, we appreciate your business and hope that you enjoyed your stay.

3
Everyone

The tv in my room was not working well so I called the front desk. The handyman comes to fix it, but ends up breaking the tv box. He leaves and front desk calls to say the tv can't be fixed. They offered to change my room, but it is already late and by then I was already settled into this room, so they offered to give me a discount on the room. During checkout the next morning, the front desk person said that since I prepaid my room through Orbitz, they said they can't give me the discount they said they would.

By on Apr 24, 2019

Review comment responded on May 3, 2019

We are so sorry that you had to endure those issues during the time of your stay. Unfortunately if the reservation is booked through a third party site, we cannot modify the rate. We will be sure to advise all of our front desk agents of the issue that way everyone's a little more careful.

SureStay Plus Hotel by Best Western Rocklin

4480 Rocklin Rd, Rocklin, CA 95677
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.