Very good hotel for a few days when on the road. The place was clean, the staff friendly.
We had a wonderful stay at this hotel. What a huge upgrade it was from the BW Plus nearby and they are in the same star category. It was clean and all common areas were inviting. The rooms, furniture, decor, etc was all more custom and very well maintained. The pool area was large and with all the windows had the feel of outdoors. The lobby was like being in a fancy Colorado lodge. Front desk staff, especially Megan were excellent, so friendly and accommodating. They even went above and beyond to make our stay nice. The area is safe and conveniently located behind a huge shopping mall yet separated by a big field so you don't get the noise and such. The 1 bedroom suite we had was spacious, had plenty of linens and was like a really nice apartment. I want to plan another trip just so I can stay there again.
We requested 2 double beds and when we checked in they gave us a queen with a sofa bed. They were fully booked and were not able to give us the 2 double beds. Had to go down to get the bedding for the sofa bed as it wasn’t in the room. We arrived late in the night, so dealing with this was not thrilling. No discount given for the inconvenience. In addition, finding the hotel was annoying. Maps was showing the hotel off the main road but in reality it was located behind a strip mall about 1/4 of a mile off the road.
The location was very convenient. It was near many great restaurants. It’s a decent hotel for what we paid for. It was clean bit very simple. It looks nicer from the outside of the hotel.
This was an awesome hotel! I loved the mini kitchen, the room was super clean, and the location was great! Would definitely stay again.
Front desk staff were super friendly and processed the guests waiting very quickly.
Hotel room was very small. Nothing like the picture. It was hard to find as it is behind a shopping center. Room was just weird.
I was treated better at a motel 6. Tv kept cutting off and our room was missing face towel, I called down to the front desk for towel and was told someone would be right up with towels. Thirty mins later and still no towels. I Tried to complain to a manager and was told no manager on site
We were only there so briefly because we got hung up in traffic in the Sacramento area so we dropped our stuff and was back out the door. It had a nice little kitchenette and bedding was comfortable; however, no wash clothes. Also, we went down to check out the free breakfast bar but it wasn't open yet at 7:15 a.m. Receptionists were very friendly.
This is the second time that we stay at this hotel. We had a really great experience the first time we stayed here so we decided to stay here again for our 4th of July Family Trip. The facility and staff are great however the cleanliness of the room, blankets and pillow cases were terrible this time. The first room that they assigned us to smelled like cigarette smoke although it is a smoke free hotel. The second room that we got, the sofa mattress were very dirty and they did not provide us with mattress cover or blanket for the sofa mattress. The pillows provided were dirty with stains and make up and another pillow had no case. I called the front desk so they asked me to pick up the bedding bag for the sofa mattress downstairs at the check in counter. When I got back to our room, I opened the bedding bag and the blanket was dirty too with stains and make up. So I had to call back to ask for a clean blanket for my kids so they send me downstairs again to pick up a clean blanket at the check in counter. Overall was a good stay but I was disappointed at the cleanliness of the bedding. It was unpleasant dealing with that after a long drive.
Great place to stay, close to many different restaurants...
Great staff, v quiet despite busy location. Great beds, great space, quick shuttle to casino. And breakfast!
Great location near shops. Nice updated hotel with suites room. We stayed at a room that has living area and full kitchen. Free breakfast every morning. We love the waffle maker. They also have happy hour with free beer and finger food menu. Great clean indoor pool and jacuzzi. Overall great stay.
Great place to stay for work, I'd highly recommend it.
Really nice place to stay. It's close to most everything you need or want. The only issue was breakfast was a little late it starts at 6:30 and they were late opening the bar most every day we were there.
We had a difficult time locating hotel as mentioned in orbtiz reviews,located behind major shopping center thanks to my wifes sharp eyes she noticed hotel sign 1 foot off ground pointing in hotel direction.I must say Hotel ck in clerk very welcoming, ck in went very fast. Room was very nice and most important clean. Thanks Staybridge
The hotel and staff were great and very helpful and friendly. The items in the Pantry are a bit pricey you can go to the dollar store and get what you need or want for only a $1.00! Getting to the hotel proved a bit challenging even with my GPS!! Hotel needs a larger sign stating where it is located BEHIND the shopping centers. Otherwise the location is good and the walk to and from the Cinemax and shopping centers are very convienent! I would reccomend this hotel to my friends and family
It was so easy to see it from the highway, but it is located behind a series of rows of big box stores and free standing restaurants. You have to wiggle around these buidlings to get to the hotel. I was glad that the friends I was visiting drove me over to the hotel after we had gotten something to eat. so I could actually see the position of the hotel. I don't think I could have found it at night, alone, without stopping somewhere for help.
very nice clean, great breakfast buffet, room was comfy with a great bed
The hotel was very clean and comfortable. The hotel staff were friendly and helpful.
Staybridge Suites Rocklin - Roseville Area, an IHG Hotel is located 1.9 mi (3 km) from William Jessup University and within a 10-minute drive of Thunder Valley Casino. This 98-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.
All 98 accommodations feature kitchens and space to spread out with dining areas and sitting areas. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Limited housekeeping is available.
At Staybridge Suites Rocklin - Roseville Area, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Very good hotel for a few days when on the road. The place was clean, the staff friendly.
We had a wonderful stay at this hotel. What a huge upgrade it was from the BW Plus nearby and they are in the same star category. It was clean and all common areas were inviting. The rooms, furniture, decor, etc was all more custom and very well maintained. The pool area was large and with all the windows had the feel of outdoors. The lobby was like being in a fancy Colorado lodge. Front desk staff, especially Megan were excellent, so friendly and accommodating. They even went above and beyond to make our stay nice. The area is safe and conveniently located behind a huge shopping mall yet separated by a big field so you don't get the noise and such. The 1 bedroom suite we had was spacious, had plenty of linens and was like a really nice apartment. I want to plan another trip just so I can stay there again.
We requested 2 double beds and when we checked in they gave us a queen with a sofa bed. They were fully booked and were not able to give us the 2 double beds. Had to go down to get the bedding for the sofa bed as it wasn’t in the room. We arrived late in the night, so dealing with this was not thrilling. No discount given for the inconvenience. In addition, finding the hotel was annoying. Maps was showing the hotel off the main road but in reality it was located behind a strip mall about 1/4 of a mile off the road.
The location was very convenient. It was near many great restaurants. It’s a decent hotel for what we paid for. It was clean bit very simple. It looks nicer from the outside of the hotel.
This was an awesome hotel! I loved the mini kitchen, the room was super clean, and the location was great! Would definitely stay again.
Front desk staff were super friendly and processed the guests waiting very quickly.
Hotel room was very small. Nothing like the picture. It was hard to find as it is behind a shopping center. Room was just weird.
I was treated better at a motel 6. Tv kept cutting off and our room was missing face towel, I called down to the front desk for towel and was told someone would be right up with towels. Thirty mins later and still no towels. I Tried to complain to a manager and was told no manager on site
Thank you for taking the time to leave us your valuable feedback. I am so sorry to hear of your experience as this does not meet our expectations of service. We hope you will give us another opportunity to accommodate and wow you.
We were only there so briefly because we got hung up in traffic in the Sacramento area so we dropped our stuff and was back out the door. It had a nice little kitchenette and bedding was comfortable; however, no wash clothes. Also, we went down to check out the free breakfast bar but it wasn't open yet at 7:15 a.m. Receptionists were very friendly.
Thank you for your feedback. Our apologies on not having any wash clothes in your suite. We understand we are sort of a hidden gem. We are delighted to hear you enjoyed your accommodations with us despite the difficulty finding our location. Our breakfast hours M-F at 6:30a-9:30a and 7:30a-10:30a Sat-Sun.
This is the second time that we stay at this hotel. We had a really great experience the first time we stayed here so we decided to stay here again for our 4th of July Family Trip. The facility and staff are great however the cleanliness of the room, blankets and pillow cases were terrible this time. The first room that they assigned us to smelled like cigarette smoke although it is a smoke free hotel. The second room that we got, the sofa mattress were very dirty and they did not provide us with mattress cover or blanket for the sofa mattress. The pillows provided were dirty with stains and make up and another pillow had no case. I called the front desk so they asked me to pick up the bedding bag for the sofa mattress downstairs at the check in counter. When I got back to our room, I opened the bedding bag and the blanket was dirty too with stains and make up. So I had to call back to ask for a clean blanket for my kids so they send me downstairs again to pick up a clean blanket at the check in counter. Overall was a good stay but I was disappointed at the cleanliness of the bedding. It was unpleasant dealing with that after a long drive.
Dear Lisa, Thank you for providing us with your valuable feedback. I am so sorry about the linen situation. This is not acceptable and we have had a team meeting with our housekeeping and entire staff regarding our bedding. I do apologize for the inconvenience caused by having to come to the front desk. I hope that you will return again so that we may provide you with a true Staybridge experience. Sincerely, Holly H General Manager
Dear Guest, Thank you so much for taking the time to provide us your feedback. I am so sorry to hear the suite was not to your expectations. I wish we had the opportunity to address this concern with you during your stay as this is not typical feedback regarding our suites and size. We do hope we have another opportunity in the future to help accommodate you.