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Holiday Inn Express Rocklin - Galleria Area

2.5 out of 5.0

Holiday Inn Express Rocklin - Galleria Area

2.5 out of 5.0

Recent guest reviews

Clean, well-maintained, excellent staff, good breakfast.

Horrible experience followed by awful Customer Service. When went in to check at this hotel, we were greeted by a big mob of guests waiting outside, blaring fire alarms and fire marshals asked us to stay out until further notice (with no ETA). I managed to step inside and ask the front desk to find out that the hotel's 2nd floor was flooded, water was in rooms and it was beginning to get down to the first floor. Even the light fixtures above the front desk were leaking on the things below. Front desk couldn't guarantee me a room and offered to put in a note on my reservation if I wished to cancel my reservation and go somewhere else. With no guarantee that I'd be able to stay there (and tired kids in the car) I was lucky to find another hotel at the last moment and decided to go. I called the hotel to follow up on the cancellation and big surprise, the manager flat out refused to acknowledge that there was this incident, refused to discuss the cancellation and hung up on me a number of times. After followup, hotel manager responded via email that "no one was refused entry". That's just absurd because 1. There were guests waiting outside in the cold, a few families and a big group of kids in their nightwear, looking very uncomfortable. 2. Fire marshals were asking everyone to remain outside. 3. Even when I managed to get inside to talk to the front desk, fire alarms blaring so loud that you could barely hear the other person. It was impossible to stay inside.

Need to have a choice of firm and soft pillows... the pool was very cold...

Good location for our purposes, clean, comfortable. Great place to stay with our family

Friendly staff Breakfast plenty & yummy Clean Roomy

The room was very nice. Comfortable beds. Friendly staff. Convenient location to the freeway, Galleria and Thunder Valley Casino.

Hotel staff insisted that I give a reason for visiting- kinda rude. Hotel close to food. Overall ok.

Hotel looked pretty new or updated. Room was nicely decorated. Breakfast had a good variety, best I have seen at hotels of this star level. New equipment in Fitness room. Only missing more places to walk to grab a coffee or dinner. You have to drive across the freeway bridge.

Overnight trip thru Sacramento hotel is right off the freeway but it's quiet and served a pretty good breakfast. Room was very clean and updated. Wished the spa was open late staff said it closed at 9. Lots of restaurants in the area. I would stay there again.

Welcomed when we can in and the staff was very understanding when my keys kept not working.

We chose Holiday Inn Express because of there reputation. We were in Roseville for our granddaughters high school graduation. We were very pleased with the hotel and staff. Breakfast was better than most who offer one. Staff was friendly, and helpful. I will always try to stay at a Holiday Inn Express when we travel.

Easy check in, comfortable and clean room, nice staff and good breakfast options.

Nice hotel staff friendly and efficient. Room was comfortable and the breakfast was good with quite a variety. Will definitely stay again when in the area.

Great staff,good location, overall 5 star Thanks for wonderful staff members Clean room

When I arrived in the hotel to check it was very late. I got there around 11:30 PM. Right from the get go & the lady who's working in the front desk is kind of rude & short to answer some questions that I have. I was being attended first by the guy that was there before she came to the front desk. He was checking me in & I was asking him a question & she answered that he is actually off now & he needs to go home . The guy turn his head towards her & he started to answer my question & she stop him. The guy felt embarrassed & I felt very irritated on how she behaves toward the guest. She looks very unhappy & never say welcome & how can I help you. My opinion, I think she hates her job. She needs not to work in a place that requires customer service because she is rude & do not know how to do her job. She needs to work in an office that only deals with pen & paper. She has zero understanding on what her job entails. I hope that when I come on that hotel she's not there anymore. I love the hotel except the front experience that I have. She needs to find another job somewhere but not in a hotel service.

Hotel should have been updated, the bed was hard and uncomfortable needed to be updated but it was quite.

I like that it was close to the freeways and shopping and not far from Thunder Valley Casino. I wud definately stay here again.

Excellent, except that Breakfast should start at 600am.

6830 Five Star Blvd Rocklin CA

Hotel highlights

  • Close to Westfield Galleria at Roseville
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a mile (2 km) of Westfield Galleria at Roseville, Holiday Inn Express Rocklin - Galleria Area is within 2 miles (3 km) of Fountains at Roseville. This 72-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast.


Rooms

A TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Holiday Inn Express Rocklin - Galleria Area have access to an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room

King 1 | Queen 1 | Sleeps 2

Deluxe Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Holiday Inn Express Rocklin - Galleria Area

Everyone (13) Couples (2) Business (1) Family (3) Other (1)
5
Families Families

Clean, well-maintained, excellent staff, good breakfast.

By on Mar 7, 2019

5
Everyone

By on Feb 24, 2019

1
Family with small children

Horrible experience followed by awful Customer Service. When went in to check at this hotel, we were greeted by a big mob of guests waiting outside, blaring fire alarms and fire marshals asked us to stay out until further notice (with no ETA). I managed to step inside and ask the front desk to find out that the hotel's 2nd floor was flooded, water was in rooms and it was beginning to get down to the first floor. Even the light fixtures above the front desk were leaking on the things below. Front desk couldn't guarantee me a room and offered to put in a note on my reservation if I wished to cancel my reservation and go somewhere else. With no guarantee that I'd be able to stay there (and tired kids in the car) I was lucky to find another hotel at the last moment and decided to go. I called the hotel to follow up on the cancellation and big surprise, the manager flat out refused to acknowledge that there was this incident, refused to discuss the cancellation and hung up on me a number of times. After followup, hotel manager responded via email that "no one was refused entry". That's just absurd because 1. There were guests waiting outside in the cold, a few families and a big group of kids in their nightwear, looking very uncomfortable. 2. Fire marshals were asking everyone to remain outside. 3. Even when I managed to get inside to talk to the front desk, fire alarms blaring so loud that you could barely hear the other person. It was impossible to stay inside.

By on Feb 9, 2019

1
Everyone

By on Jan 30, 2019

4
Everyone

Need to have a choice of firm and soft pillows... the pool was very cold...

By on Jan 14, 2019

5
Everyone

Good location for our purposes, clean, comfortable. Great place to stay with our family

By on Jul 31, 2018

5

good area

Everyone

Friendly staff Breakfast plenty & yummy Clean Roomy

By , from rocklin ca on Jun 30, 2018

4
Everyone

The room was very nice. Comfortable beds. Friendly staff. Convenient location to the freeway, Galleria and Thunder Valley Casino.

By on Sep 16, 2017

4

close to amenities

Everyone

Hotel staff insisted that I give a reason for visiting- kinda rude. Hotel close to food. Overall ok.

By , from m on Apr 13, 2017

4

looking pretty new!

Everyone

Hotel looked pretty new or updated. Room was nicely decorated. Breakfast had a good variety, best I have seen at hotels of this star level. New equipment in Fitness room. Only missing more places to walk to grab a coffee or dinner. You have to drive across the freeway bridge.

By on Feb 9, 2017

Holiday Inn Express Rocklin - Galleria Area

6830 Five Star Blvd, Rocklin, CA 95677
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.