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Quality Inn Rochester Airport

2.5 out of 5.0

Recent guest reviews

Friendly staff, but very dirty hallways and they had to be reminded to clean our room.

It was ok, rooms are not updates, shower not the cleaness, and breakfast was not good at all.

Only enjoyed couple of hours of sleep. Room next door had people in it that came in at 2 a.m. They were singing loudly, playing music loudly, talking loudly and discussing how easy it was to get drugs. I was afraid to say anything. I had to work early. They finally quieted down at 3 or so. Strange smells coming from the room in the morning and towels stuffed under door sticking into hallway. The room i had is falling apart - scuffs, holes, missing covers over old outlets... luckily the bed was comfortable. Needs updates badly.

You get what you pay for, so go with low expectations

The rooms were a business perk and came free but, there was very little but a wig store, liquor store and a Subway. Bleh!!!

Stayed here over night while working and traveling. Okay hotel for the price. Stayed in five hotels this trip and this one was not memorable on a good way or bad. Room was comfortable and as usual with QI, breakfast was basic. Staff was fine and so was the place.

I HAD PROBLEMS WITH MY AIR CONDITIONING UNIT. ADDRESSED THE ISSUE WITH STAFF AND WAS ADVISED ON WHAT TO DO BUT THEY NEVER FOLLOWED UP. BY, THE TIME THE UNIT STOPPED WORKING IT WAS AFTER 2AM. I LEFT THE ROOM UNTIL LATE EVENING. UNIT WASN'T WORKING UPON MY RETURN, I CALLED FRONT DESK AND SHE SAID SHE WOULD SEND "KENNY"..AFTER WAITING 15 MINS, "KENNY" NEVER CAME, SO I GOT DRESSED AND WENT TO THE FRONT DESK, IT WAS 11 PM. HIS DEFENSE WAS I DIDN'T SAY WHEN TO COME TO THE ROOM. HE CAME ABOUT 5 MINS LATER AND UNIT WOULDN'T WORK. HE PLAYED WITH KNOBS AND OUTLET AND NOTHING.. HE THEN, TOOK THE FACING OFF AND UNIT WORKED UNTIL HE LEFT THE ROOM. IT BLOWED ABOUT 10 MINS AND WENT OFF AGAIN AND NEVER CAME BACK ON. BY THIS TIME IT WAS AFTER MIDNIGHT AND I WAS LIVID. "KENNY" ALSO STATED IT WAS TOO LATE TO MOVE TO ANOTHER ROOM AND I WAS NOT GOING TO MOVE ALL MY THINGS TO ANOTHER ROOM THIS LATE AT NIGHT. I AM REQUESTING SOME COMPENSATION, IT WAS VERY UNCOMFORTABLE TEMPERATURE WISE AND IT WAS NOT RESOLVED.THE ROOM WAS TOO COSTLY NOT TO BE SATISFIED.

Staff seemed uninterested and uncaring. Check in staff pretty much ignored us when we arrived & were more interested in the police investigating a break in. Oh yes, there was a room burglary before we arrived. On a plus note, the shuttle driver was stuck in traffic when we needed to go to the airport & the owner took us in his private vehicle, which was very nice.

The hotel has 24 hr shuttle service from Rochester airport, biggest plus for me since I come in on late flights. Hotel is slightly run down and could use carpet and fixture updates. Room heating did not work , stayed at 62F which was too cold ; was too tired to complain. Bathroom was ok, bed was not bad but room smelled like smoking room. Breakfast was decent and eating area was very good. Ok for one or two nights max. Hotel staff was courteous.

We were able to park our car for $4/day which is less than airport price. Staff very accommodating. Beds comfortable.

Did not have our reservation which was booked through Orbitz and I was holding the confirmation letter in my hand. Would not rent us a room for the booked price. Not even close. The desk person was rude and arrogant. Will never book with orbitz or stay at a Quality Inn again!!! What a horrible and upsetting experience.

Nearness to airport was excellent, and shuttle drivers were great--very helpful, friendly, and efficient. Front counter staff not so much. With no elevators and no available ground floor rooms. two senior ladies had difficulty dragging their own luggage up the stairs.

We have stayed here in the past as it is very close to our relative's house, however we will never stay here again. The quality has gone downhill fast the past several years. When we checked in, we were given keys to a room that was already occupied. When we went back to the front desk, the clerk did not say a single word, not even an apology. She acted very put out. Our room was not cleaned at all the first night. The breakfast room was quite dingy. The floor and tables were all sticky. Stay at another motel!

The breakfast area was good. There was lots of room and plenty of variety.

We have stayed here several times and have had a good experience each time

Close to airport. Free shuttle service. Pleasant and nice staff. Nice rooms.

Just an overnight stay - but would not want to stay any longer. Older hotel and it shows it. Room was OK and bed comfortable. Free breakfast ugh.

The Quality Inn is very basic as far as the rooms go. A very early starting breakfast is helpful for folks who have early airport departures. Staff is pleasant and helpful. Surrounding area, mostly industrial. Erie Canal bike path right nearby, great for running, walking, biking.

I only used the room to sleep in between business engagements, and found it satisfactory.

The room was dirty and had ripped furniture.

1273 Chili Ave Rochester NY

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Quality Inn Rochester Airport places you within a few miles (5 km) of University of Rochester and Diplomat Banquet Center. This 155-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi. It's near the airport and also near Genesee Valley Park and Susan B. Anthony House.


Dining

Free full breakfast is served each morning from 5 AM to 10 AM.


Rooms

Quality Inn Rochester Airport's 155 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Quality Inn Rochester Airport enjoy a 24-hour fitness center, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Quality Inn Rochester Airport

Everyone (11) Couples (1) Business (7) Family (5) Friends (2) Other (1)
3
Everyone

Friendly staff, but very dirty hallways and they had to be reminded to clean our room.

By on Apr 15, 2018

3

breakfast was cold and not good, but staff was ple

Everyone

It was ok, rooms are not updates, shower not the cleaness, and breakfast was not good at all.

By on Feb 12, 2018

3

hotel near airport

Everyone

Only enjoyed couple of hours of sleep. Room next door had people in it that came in at 2 a.m. They were singing loudly, playing music loudly, talking loudly and discussing how easy it was to get drugs. I was afraid to say anything. I had to work early. They finally quieted down at 3 or so. Strange smells coming from the room in the morning and towels stuffed under door sticking into hallway. The room i had is falling apart - scuffs, holes, missing covers over old outlets... luckily the bed was comfortable. Needs updates badly.

By , from rochester,ny on Feb 9, 2018

3
Everyone

You get what you pay for, so go with low expectations

By on Jan 26, 2018

3

a run - down property with nothing nearby.

Everyone

The rooms were a business perk and came free but, there was very little but a wig store, liquor store and a Subway. Bleh!!!

By , from poughkeepsie on Nov 14, 2017

3

fine for the night

Everyone

Stayed here over night while working and traveling. Okay hotel for the price. Stayed in five hotels this trip and this one was not memorable on a good way or bad. Room was comfortable and as usual with QI, breakfast was basic. Staff was fine and so was the place.

By on Nov 6, 2017

2

air conditioning, customer service

Everyone

I HAD PROBLEMS WITH MY AIR CONDITIONING UNIT. ADDRESSED THE ISSUE WITH STAFF AND WAS ADVISED ON WHAT TO DO BUT THEY NEVER FOLLOWED UP. BY, THE TIME THE UNIT STOPPED WORKING IT WAS AFTER 2AM. I LEFT THE ROOM UNTIL LATE EVENING. UNIT WASN'T WORKING UPON MY RETURN, I CALLED FRONT DESK AND SHE SAID SHE WOULD SEND "KENNY"..AFTER WAITING 15 MINS, "KENNY" NEVER CAME, SO I GOT DRESSED AND WENT TO THE FRONT DESK, IT WAS 11 PM. HIS DEFENSE WAS I DIDN'T SAY WHEN TO COME TO THE ROOM. HE CAME ABOUT 5 MINS LATER AND UNIT WOULDN'T WORK. HE PLAYED WITH KNOBS AND OUTLET AND NOTHING.. HE THEN, TOOK THE FACING OFF AND UNIT WORKED UNTIL HE LEFT THE ROOM. IT BLOWED ABOUT 10 MINS AND WENT OFF AGAIN AND NEVER CAME BACK ON. BY THIS TIME IT WAS AFTER MIDNIGHT AND I WAS LIVID. "KENNY" ALSO STATED IT WAS TOO LATE TO MOVE TO ANOTHER ROOM AND I WAS NOT GOING TO MOVE ALL MY THINGS TO ANOTHER ROOM THIS LATE AT NIGHT. I AM REQUESTING SOME COMPENSATION, IT WAS VERY UNCOMFORTABLE TEMPERATURE WISE AND IT WAS NOT RESOLVED.THE ROOM WAS TOO COSTLY NOT TO BE SATISFIED.

By , from ROCHESTER,NY (VISITING FROM FL) on Oct 26, 2017

2
Everyone

Staff seemed uninterested and uncaring. Check in staff pretty much ignored us when we arrived & were more interested in the police investigating a break in. Oh yes, there was a room burglary before we arrived. On a plus note, the shuttle driver was stuck in traffic when we needed to go to the airport & the owner took us in his private vehicle, which was very nice.

By on May 25, 2017

3

needed a place to rest for one night

Everyone

The hotel has 24 hr shuttle service from Rochester airport, biggest plus for me since I come in on late flights. Hotel is slightly run down and could use carpet and fixture updates. Room heating did not work , stayed at 62F which was too cold ; was too tired to complain. Bathroom was ok, bed was not bad but room smelled like smoking room. Breakfast was decent and eating area was very good. Ok for one or two nights max. Hotel staff was courteous.

By , from Texas on Apr 16, 2017

4

park and fly

Everyone

We were able to park our car for $4/day which is less than airport price. Staff very accommodating. Beds comfortable.

By , from Naples, NY on Sep 20, 2016