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Quality Inn Rochester Airport

2.5 out of 5.0

Recent guest reviews

Staff seemed uninterested and uncaring. Check in staff pretty much ignored us when we arrived & were more interested in the police investigating a break in. Oh yes, there was a room burglary before we arrived. On a plus note, the shuttle driver was stuck in traffic when we needed to go to the airport & the owner took us in his private vehicle, which was very nice.

The hotel has 24 hr shuttle service from Rochester airport, biggest plus for me since I come in on late flights. Hotel is slightly run down and could use carpet and fixture updates. Room heating did not work , stayed at 62F which was too cold ; was too tired to complain. Bathroom was ok, bed was not bad but room smelled like smoking room. Breakfast was decent and eating area was very good. Ok for one or two nights max. Hotel staff was courteous.

We were able to park our car for $4/day which is less than airport price. Staff very accommodating. Beds comfortable.

Did not have our reservation which was booked through Orbitz and I was holding the confirmation letter in my hand. Would not rent us a room for the booked price. Not even close. The desk person was rude and arrogant. Will never book with orbitz or stay at a Quality Inn again!!! What a horrible and upsetting experience.

Nearness to airport was excellent, and shuttle drivers were great--very helpful, friendly, and efficient. Front counter staff not so much. With no elevators and no available ground floor rooms. two senior ladies had difficulty dragging their own luggage up the stairs.

We have stayed here in the past as it is very close to our relative's house, however we will never stay here again. The quality has gone downhill fast the past several years. When we checked in, we were given keys to a room that was already occupied. When we went back to the front desk, the clerk did not say a single word, not even an apology. She acted very put out. Our room was not cleaned at all the first night. The breakfast room was quite dingy. The floor and tables were all sticky. Stay at another motel!

The breakfast area was good. There was lots of room and plenty of variety.

We have stayed here several times and have had a good experience each time

Close to airport. Free shuttle service. Pleasant and nice staff. Nice rooms.

Just an overnight stay - but would not want to stay any longer. Older hotel and it shows it. Room was OK and bed comfortable. Free breakfast ugh.

The Quality Inn is very basic as far as the rooms go. A very early starting breakfast is helpful for folks who have early airport departures. Staff is pleasant and helpful. Surrounding area, mostly industrial. Erie Canal bike path right nearby, great for running, walking, biking.

I only used the room to sleep in between business engagements, and found it satisfactory.

The room was dirty and had ripped furniture.

Pleasant

Visiting a friend at Hyland Hospital Hospice. Shuttle bus was great. saved me time. Nice people!

A good friend and I attended a convention at a downtown church and the commute was easy. The location allowed me to visit the neighborhood where I grew up and realize how close the hotel is to the Greater Rochester Airport. We enjoyed our stay!

clean, noisy, slow internet access

Very nice and clean hotel. However, for business travelers, the internet was very flaky. Though the wireless connection was stable, the internet itself consistently dropped in and out.

Had 2 rooms, in one room it had a broken mirror. Reported it and they put me in amnother room that look like it had not been vacuum in a while.

Great staff at the Quality Inn Rochester/Airport. Very accomodating and the room was clean, quiet and well equiped. Having a microwave and a refrigerator in the room made the end of long drive much easier to relax from. Very comfortable and cozy beds on a cold, sleety, snowy night. Great heat!

1273 Chili Ave Rochester NY

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Quality Inn Rochester Airport places you within a few miles (5 km) of University of Rochester and Diplomat Banquet Center. This 155 -room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. It's near the airport and also near Genesee Valley Park and Susan B. Anthony House.


Dining

Start your day off right with a free full breakfast, served each morning from 5 AM to 10 AM.


Rooms

Quality Inn Rochester Airport's 155 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests staying at Quality Inn Rochester Airport enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, a conference center, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Quality Inn Rochester Airport

Everyone (4) Couples (1) Business (7) Family (5) Friends (2) Other (1)
2
Everyone

Staff seemed uninterested and uncaring. Check in staff pretty much ignored us when we arrived & were more interested in the police investigating a break in. Oh yes, there was a room burglary before we arrived. On a plus note, the shuttle driver was stuck in traffic when we needed to go to the airport & the owner took us in his private vehicle, which was very nice.

By on May 25, 2017

3

needed a place to rest for one night

Everyone

The hotel has 24 hr shuttle service from Rochester airport, biggest plus for me since I come in on late flights. Hotel is slightly run down and could use carpet and fixture updates. Room heating did not work , stayed at 62F which was too cold ; was too tired to complain. Bathroom was ok, bed was not bad but room smelled like smoking room. Breakfast was decent and eating area was very good. Ok for one or two nights max. Hotel staff was courteous.

By , from Texas on Apr 16, 2017

4

park and fly

Everyone

We were able to park our car for $4/day which is less than airport price. Staff very accommodating. Beds comfortable.

By , from Naples, NY on Sep 20, 2016

1

not a good experience!

Everyone

Did not have our reservation which was booked through Orbitz and I was holding the confirmation letter in my hand. Would not rent us a room for the booked price. Not even close. The desk person was rude and arrogant. Will never book with orbitz or stay at a Quality Inn again!!! What a horrible and upsetting experience.

By , from OHIO on Sep 15, 2016

4

airport hotel

GetawayWithFriends

Nearness to airport was excellent, and shuttle drivers were great--very helpful, friendly, and efficient. Front counter staff not so much. With no elevators and no available ground floor rooms. two senior ladies had difficulty dragging their own luggage up the stairs.

By on Oct 22, 2015

1

will not stay here again

Families

We have stayed here in the past as it is very close to our relative's house, however we will never stay here again. The quality has gone downhill fast the past several years. When we checked in, we were given keys to a room that was already occupied. When we went back to the front desk, the clerk did not say a single word, not even an apology. She acted very put out. Our room was not cleaned at all the first night. The breakfast room was quite dingy. The floor and tables were all sticky. Stay at another motel!

By on Aug 19, 2015

3

visiting family

Families

The breakfast area was good. There was lots of room and plenty of variety.

By on Nov 11, 2014

3

overnight

Families

We have stayed here several times and have had a good experience each time

By on Aug 4, 2014

3

airport shuttle

Couples

Close to airport. Free shuttle service. Pleasant and nice staff. Nice rooms.

By on Dec 29, 2013

3

older hotel needs attention

BusinessTravelers

Just an overnight stay - but would not want to stay any longer. Older hotel and it shows it. Room was OK and bed comfortable. Free breakfast ugh.

By on Apr 23, 2012