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Recent guest reviews

Close to any food or shopping area something like it but is too much many for the condition of the place

A good place for one night

The King mattress in my room was the best!!!

Everything perfect for me! I can't wait to go back again

Clean hotel. Nothing fancy, but have a good stay. Would stay again.

Housekeeping wake me up and check out was at 11 it was only 930. But otherwise is was ok stay

Good service, clean properly and rooms. We would stay there again.

Nice room. Great breakfast! Will come back again. Only one problem they wouldn’t let us check in early after long ride from Canada.

Love how close this property is to shops, restaurants, events.

Very nice for a budget hotel. Great location. Renovation done since last year is very nice.

Excellent, super friendly staff. Small but efficient, clean rooms, very comfortable & the TV has a guide!!! The condition of the elevator & the super loud a/c unit shows the hotel's age...neither are a deal breaker. Bars, restaurants, shopping, etc within walking distance. Pricey but recommend for more than an overnight stay.

Asked if I could get a late checkout on my 4th night , he told me no problem !

I loved that the hotel rooms, foyer and dining room where newly renovated. I liked the hot breakfast; there was a great combination of foods. The staff were very friendly and helpful. They forgot to renovate the gross elevator and 70s hall ways with stains on the carpet. The windows stink because you can hear the traffic from route 104. I should have reserved a room on the side of the hotel that wasn't facing route 104. The cleaning crew are lazy. There was hair in the sink and in the tub. They need to be fired. The scenery from the hotel windows is bad however, there're no hotels in Greece NY that do not overlook a busy road or parking lot.

an average hotel, looks good from the outside but a little outdated in the inside

The staff was super nice. Their complimentary hot breakfast beats all the other ones I've had. No complaints.

The customer service was extremely rude and incredibly unhelpful. We were going there the night of our wedding and leaving for our honeymoon the next day and we wanted to dress the room up bit the staff was so rude and wouldn't let us check in before the wedding to save time later. Eventually a friend told US to go online and change our reservation and the staff person didn't ever tell us it was that simple.

The hotel is very clean and the staff is extremely friendly. It is a great location for anything in Greece or Northwest Rochester.

W Ridge Road Rochester NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Holiday Inn Express Rochester - Greece, an IHG Hotel is located within a mile (2 km) of Highland Hospital of Rochester and Mall at Greece Ridge. This 86-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

At Holiday Inn Express Rochester - Greece, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a business center. There's free parking and limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Rochester - Greece, an IHG Hotel

Everyone (7) Couples (12) Business (4) Family (15) Other (1) Friends (1)
3
Partner Couples Business Business

Close to any food or shopping area something like it but is too much many for the condition of the place

By on Jun 15, 2022

Review comment responded on Jun 17, 2022

Hello Jacqueline,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

3
Family

A good place for one night

By on Apr 20, 2022

Review comment responded on Apr 30, 2022

Hello Matthew, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

3
Everyone

By on Nov 9, 2021

Review comment responded on Feb 9, 2022

"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

5
Business Business

The King mattress in my room was the best!!!

By on Oct 23, 2021

Review comment responded on Oct 23, 2021

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5
Everyone

By on Apr 25, 2021

Review comment responded on May 6, 2021

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Partner Couples

Everything perfect for me! I can't wait to go back again

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4
Family with small children

Clean hotel. Nothing fancy, but have a good stay. Would stay again.

By , from New York on Aug 25, 2020

Review comment responded on Aug 26, 2020

Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

3
Partner Couples

Housekeeping wake me up and check out was at 11 it was only 930. But otherwise is was ok stay

By , from Blasdell on Aug 5, 2020

Review comment responded on Aug 6, 2020

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

4
Family

Good service, clean properly and rooms. We would stay there again.

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Thank you for your time and giving us your honest feedback. It's a pleasure having you as our guest.

5
Family

Nice room. Great breakfast! Will come back again. Only one problem they wouldn’t let us check in early after long ride from Canada.

By on Aug 18, 2019

Review comment responded on Aug 19, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

Holiday Inn Express Rochester - Greece, an IHG Hotel

1635 W Ridge Road, Rochester, NY 14615
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