Several things did not go well, causing me to check out after the first night of a three night planned stay. First. someone kept jiggling my door handle during the night, making me feel unsafe. The halls and my room smelled like stale cigarettes, especially my room. And the air conditioner in my room was really loud and disrupted my attempts to sleep each time it turned on.
I did not like the halls , they were dingy and they had a very unpleasant odor. Foul smelling and were anxious about entering the room. However the room was tidy.
Close to any food or shopping area something like it but is too much many for the condition of the place
A good place for one night
The King mattress in my room was the best!!!
Everything perfect for me! I can't wait to go back again
Clean hotel. Nothing fancy, but have a good stay. Would stay again.
Housekeeping wake me up and check out was at 11 it was only 930. But otherwise is was ok stay
Good service, clean properly and rooms. We would stay there again.
Nice room. Great breakfast! Will come back again. Only one problem they wouldn’t let us check in early after long ride from Canada.
Love how close this property is to shops, restaurants, events.
Very nice for a budget hotel. Great location. Renovation done since last year is very nice.
Excellent, super friendly staff. Small but efficient, clean rooms, very comfortable & the TV has a guide!!! The condition of the elevator & the super loud a/c unit shows the hotel's age...neither are a deal breaker. Bars, restaurants, shopping, etc within walking distance. Pricey but recommend for more than an overnight stay.
Asked if I could get a late checkout on my 4th night , he told me no problem !
I loved that the hotel rooms, foyer and dining room where newly renovated. I liked the hot breakfast; there was a great combination of foods. The staff were very friendly and helpful. They forgot to renovate the gross elevator and 70s hall ways with stains on the carpet. The windows stink because you can hear the traffic from route 104. I should have reserved a room on the side of the hotel that wasn't facing route 104. The cleaning crew are lazy. There was hair in the sink and in the tub. They need to be fired. The scenery from the hotel windows is bad however, there're no hotels in Greece NY that do not overlook a busy road or parking lot.
an average hotel, looks good from the outside but a little outdated in the inside
Holiday Inn Express Rochester - Greece, an IHG Hotel is located within a mile (2 km) of Highland Hospital of Rochester and Mall at Greece Ridge. This 86-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Holiday Inn Express Rochester - Greece, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a business center. There's free parking and limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Several things did not go well, causing me to check out after the first night of a three night planned stay. First. someone kept jiggling my door handle during the night, making me feel unsafe. The halls and my room smelled like stale cigarettes, especially my room. And the air conditioner in my room was really loud and disrupted my attempts to sleep each time it turned on.
I did not like the halls , they were dingy and they had a very unpleasant odor. Foul smelling and were anxious about entering the room. However the room was tidy.
Hello Barbara, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Hello Luke,Thank you for sharing this rating, and we welcome you to visit us again anytime.
Close to any food or shopping area something like it but is too much many for the condition of the place
Hello Jacqueline,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.
A good place for one night
Hello Matthew, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.
The King mattress in my room was the best!!!
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Everything perfect for me! I can't wait to go back again
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Clean hotel. Nothing fancy, but have a good stay. Would stay again.
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
Hello Trina Ann, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.