I like the property, Just need better staff. I want my refund I was charged and I didnt stay
The stay was very pleasant. Room was very clean and covid measures were taken. Staff very friendly. Only thing the window shade needed cleaning that was all.
The room was very clean, had a microwave on it which was nice.
Was a wonderful place and very good customer service
It was very easy to hear the neighboring rooms. Shower did not work properly.
First night there - the whirlpool hot tub was anything but hot. Lukewarm was more like it. We made sure to let the staff know. Next day - the issue was fixed. Our room was tiny and cramped for two adults and an older teenager. The refrigerator in our room was not working properly and we had to toss the cold cuts and restaurant leftovers we had with us. The room was clean. The staff was friendly and maintenance was quick to address concerns (not just our concerns but other guests as well).
It was very quite, however, there was not a lot of care put into the place when it came to customer service.
The staff worked hard to get us a room for a big family get together.
Had a hockey group staying there same time had to call security.etc. very disruptive. Toilet also kept running! Another suggestion would be to extend breakfast a little longer.
The hotel appears to be well run, everything went smoothly, breakfast was above average with french toast sticks, sausage, eggs, and waffles. There was always hot coffee or tea available right off the elevator which was a nice touch. Room was clean, everything worked, but the decor was dated. I have had bedbugs and so we take the sheets off the mattress when we arrive at a hotel to check... no bugs but the mattress itself had stains on it. Sheets and fitted sheet were very clean though.
Everything was really nice. No problems and friendly staff.
The staff was very warm and professional. The room and bathroom clean and comfortable as was the bed. We had a great stay and wonderful overall experience at the Hampton Inn.
Hotel room was ok - bathroom could have used a bit more cleaning. Shelf in the closet was a bit dusty. Staff was very helpful. Got us an extra bed for the baby. For Rochester hotels - this was one of the best.
The room was clean and updated and was very roomy. The front desk was very responsive to our needs and questions. I would stay here again. The weight room was nicely maintained and had current equipment. Only negative was the size of the pool. Pretty small but clean
Room was clean,love the white bedding very nice,nice staff ,helpful in assisting our travel destination directions. The breakfast was good and hot coffee . friendly staff, hot coffee nice breakfast ,
Hampton Inn Rochester Webster is located within a mile (2 km) of North Ponds Park and Towne Center at Webster. This 90-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
The 90 rooms are individually furnished and have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.
At Hampton Inn Rochester Webster, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
I like the property, Just need better staff. I want my refund I was charged and I didnt stay
The stay was very pleasant. Room was very clean and covid measures were taken. Staff very friendly. Only thing the window shade needed cleaning that was all.
The room was very clean, had a microwave on it which was nice.
Was a wonderful place and very good customer service
It was very easy to hear the neighboring rooms. Shower did not work properly.
First night there - the whirlpool hot tub was anything but hot. Lukewarm was more like it. We made sure to let the staff know. Next day - the issue was fixed. Our room was tiny and cramped for two adults and an older teenager. The refrigerator in our room was not working properly and we had to toss the cold cuts and restaurant leftovers we had with us. The room was clean. The staff was friendly and maintenance was quick to address concerns (not just our concerns but other guests as well).
It was very quite, however, there was not a lot of care put into the place when it came to customer service.
