Someone was screaming most of night didn't get much rest. AC was very loud
Friendly safe and very clean
Very friendly staff, comfortable bed, clean room. We will be back!
They have a great worker that work late shift with glasses very kind and helpful men best part of our stay
Staff was super friendly and helpful. Had a great time
I like the property, Just need better staff. I want my refund I was charged and I didnt stay
The stay was very pleasant. Room was very clean and covid measures were taken. Staff very friendly. Only thing the window shade needed cleaning that was all.
The room was very clean, had a microwave on it which was nice.
Was a wonderful place and very good customer service
It was very easy to hear the neighboring rooms. Shower did not work properly.
First night there - the whirlpool hot tub was anything but hot. Lukewarm was more like it. We made sure to let the staff know. Next day - the issue was fixed. Our room was tiny and cramped for two adults and an older teenager. The refrigerator in our room was not working properly and we had to toss the cold cuts and restaurant leftovers we had with us. The room was clean. The staff was friendly and maintenance was quick to address concerns (not just our concerns but other guests as well).
It was very quite, however, there was not a lot of care put into the place when it came to customer service.
Hampton Inn Rochester Webster is located within a mile (2 km) of North Ponds Park and Towne Center at Webster. This 90-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also available.
At Hampton Inn Rochester Webster, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a spa tub, meeting rooms, and conference space.
Someone was screaming most of night didn't get much rest. AC was very loud
Friendly safe and very clean
Thank you so much for taking the time to share your valuable feedback! We are thrilled to see you enjoyed your stay with us. Reviews like this truly make our days! We hope to have the opportunity to welcome you again should your travels bring you back to the Webster, NY area!
Very friendly staff, comfortable bed, clean room. We will be back!
They have a great worker that work late shift with glasses very kind and helpful men best part of our stay
Staff was super friendly and helpful. Had a great time
I like the property, Just need better staff. I want my refund I was charged and I didnt stay
The stay was very pleasant. Room was very clean and covid measures were taken. Staff very friendly. Only thing the window shade needed cleaning that was all.
Thank you for sharing your experience with us despite it not being satisfactory. We use feedback such as yours to train our staff and continue to improve.I apologize for the fact that our site fell short of your expectations. Please know that the Hampton Inn at Webster, NY is under new administration and we take your feedback seriously. We will be under renovation and updating many facets of our facility. I hope you give us the opportunity to serve you in the future and enjoy what we have done.