Renovated, comfortable rooms with 2 TVs. Separation between bedroom and living area. Good location
Couldn't find anything I didn't like. The rooms were clean and I LOVED the layout!
Rooms were modern and nice high ceilings making the rooms feel bigger. Housekeeping was not good and that seriously affected our satisfaction. The first room we were in hadnt been vacuumed from the previous guest. The management transferred us to another room which had additional issues. Everything else was great!
I liked the layout of the common space/lobby/bar area - very inviting. The staff was wonderful - very friendly and eager to please. The breakfast on the weekend was fine but not worthy of excellent. Why do they have fruit on the weekdays but not on the weekends?
They skimp on of all things...cable tv!!!. We left a bar after watching the first period of the Stanley Cup playoffs, rush back to our room to find out we can't watch the game on the tv in our room or in the lobby. What kind of cheap idiot made the decision to buy the very basic tv package for the hotel guests..especially after paying $200 / night ??!!! I'll bet Motel 6 had it on. Ridiculous.
Needed a 2 bedroom suite for a family and this hotel delivered. Good breakfast with hot and cold options, has parking under the hotel which helped because it was raining when we got there, staff made my family feel at home, and the free Roanoke Trolley passed by which gave a free tour of downtown. Overall we enjoyed this hotel and will use it again if we are in the Roanoke area.
The staff was amazing! We had family in the hospital nearby and they were so supportive and accommodating - we arrived late, had issues with our reservations (our fault, not theirs) and needed to add a day to our stay. They worked with us every step of the way and made sure that we didn't have to worry about our accommodations, but could focus on family. The room was large, clean and comfortable, and the divider between the bed and the sitting area allowed my husband and I to switch off working and sleeping.
Room was not clean upon arrival. We had to call down to the front desk for someone to vacuum and take out the trash that was left in the room.
Wonderful hotel. Had a kind of Scandinavian flavor to it with mid century like decor.
Our stay was great, staff was awesome. Parking garage under hotel was convient ,wewere on the first floor so the bathroom tile was freezing cold however the hotel already had a crew of workers looking at how to fix that problem ..easy fix for us was wearing sock booties..Hotel had its own resturant with great food and workers..the decorations for Christmas were beautiful..The view from the resturant was great, you could see the famous Ronoake star lit up at night..many attractions and downtown was within 5 to 10 mins including Black Dawag Salvage. .Staff was very helpful about suggesting things to do and directions
Was a little concerned about the location when we saw the construction going on but it ended up not being a problem at all, and was very convenient to get to the Mill Mountain Star and Blue Ridge Parkway. Staff was all very pleasant and our bartender/waiter (forgot to get his name!) went above and beyond. Had an enjoyable dinner right in the hotel - nice to be able to do so after a long drive. Nice amenities, clean and comfortable room/suite.
We were just in town for a night but our stay was great. Clean room with a great set up.
Stayed at this hotel for 1 night on a road-trip. The room was much larger than I expected -- separate bed space and living room space, which was great for spreading out. Our room also had a mini fridge and a large bathroom. It was very clean. The location of this hotel was fine for us, as we were driving the Blue Ridge Parkway and not really exploring Roanoke, but it's not very walk able to a downtown area. The hotel does have a full restaurant and bar though, so if you are coming in late this might be a good option. There is a full breakfast buffet in the morning, which you have to pay separately for. The take-away coffee is complimentary thought! Note: there is a hospital with a helipad close by, which we could hear from our room. It wasn't loud enough to keep us up, just something to note if you are a very light sleeper.
Was a very nice hotel for the money; close to several attractions. Staff was friendly and the room was clean and well laid out.
Visiting the area and going to Black Dog Salvage. Was expecting to find the regular hotel experience but was pleasantly surprised to find the Cambria hotel in Roanoke VA. Friendly staff, clean facility, awesome hot tub and indoor pool area. Will definitely stay here again!
Hotel just 300 yards from the medical institute so very convenient. Staff friendly and helpful, very relaxed. Rooms comfortable and clean. Nice place to stay for a business meeting.
SpringHill Suites by Marriott Roanoke places you within 2 miles (3 km) of popular sights like Center in the Square and Science Museum of Western Virginia. This 127-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a continental breakfast is served each morning for a fee.
The 127 rooms have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and LCD TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities.
At SpringHill Suites by Marriott Roanoke, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and laundry facilities.
Dear Valued Guest, Thank you for staying with us and for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Warm regards, Ari H. AGM
Renovated, comfortable rooms with 2 TVs. Separation between bedroom and living area. Good location
Dear Valued Guest, Thank you for staying at the SpringHill Suites Roanoke and for your feedback. We appreciate you giving us a perfect rating. Please don't hesitate to reach out to us next time your in town. Warm regards, Ari H. AGM
Couldn't find anything I didn't like. The rooms were clean and I LOVED the layout!
Dear Valued Guest, We appreciate you staying with us and for your wonderful review. We hope to welcome you back to our hotel in the near future. Warm regards, Ari H. AGM
Rooms were modern and nice high ceilings making the rooms feel bigger. Housekeeping was not good and that seriously affected our satisfaction. The first room we were in hadnt been vacuumed from the previous guest. The management transferred us to another room which had additional issues. Everything else was great!
Thank you so much for your valuable feedback. I do understand how upsetting must have been for you encountering cleanliness issues and having to switch rooms during your stay. I sincerely apologize for that. I shared your message with our Housekeeping team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Roanoke future. Best regards, Ari H. AGM
Thank you for staying with us and for providing us with your valuable feedback! We hope you choose to stay with us when your back in Roanoke.
I liked the layout of the common space/lobby/bar area - very inviting. The staff was wonderful - very friendly and eager to please. The breakfast on the weekend was fine but not worthy of excellent. Why do they have fruit on the weekdays but not on the weekends?
Thank you for choosing the SpringHill Suites Roanoke for your recent travels to Roanoke. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Ari AGM
They skimp on of all things...cable tv!!!. We left a bar after watching the first period of the Stanley Cup playoffs, rush back to our room to find out we can't watch the game on the tv in our room or in the lobby. What kind of cheap idiot made the decision to buy the very basic tv package for the hotel guests..especially after paying $200 / night ??!!! I'll bet Motel 6 had it on. Ridiculous.
Thank you for staying with us and for providing us with your valuable feedback. It was a pleasure having you in our hotel. I understand how upsetting must have been for you not being able to watch the sport event you were interested in in your room. For that I sincerely apologize. I will share your message appropriately within the organization. Thank you and we hope you choose to stay with us again in the future. Sincerely, Ari AGM
Needed a 2 bedroom suite for a family and this hotel delivered. Good breakfast with hot and cold options, has parking under the hotel which helped because it was raining when we got there, staff made my family feel at home, and the free Roanoke Trolley passed by which gave a free tour of downtown. Overall we enjoyed this hotel and will use it again if we are in the Roanoke area.
Dear Valued Guest, Thank you so much for the perfect rating! We hope to welcome you back in the near future. Warm regards, Ari H AGM