Skip to main content
Beginning of main content

Recent guest reviews

The room was fine. I walked in to check in. I passed a woman smoking/vaping, talking to two men outside. No one inside. Finally, the maskless woman from outside came in. Asked if I was checking in. I said yes, do you have a mask policy. No, are you checking in. Yes I am. Do you know there's a pandemic going on. She ignored me. I felt unsafe. We had just stayed at the Comfort Inn Roanoke Airport - they post the Covid policy of the state on their front door!

Clean hotel with friendly staff, but not really close to any restaurants. Nothing was really within walking distance so not good without a car.

Beware. Breakfast is barely continental. Appliances to use at breakfast were broken. Slim Pickens. Husband went to Starbucks down the road which was inundated with angry homeless people and drug deals. Room was passable, but I did not sleep well the first night bc there were brown crumbs in the bed obviously clean bed. That freaked me out bc I thought “bedbugs!” But luckily not the case. No idea what the crumbs were. Will not stay there again. And FYI Orbitz- it is NOT a “pet-friendly” hotel like you have it quantified. “Pet-friendly” and “service dog friendly” are not the same thing.

We liked that it was located close to the places we wanted to visit.

Clean and friendly

Clean property, great customer service. Not walkable to downtown, 3 min by car

Upon check in very satisfied with property.Front desk staff very polite and friendly. Cookies at front desk excellent. Room was excellent no complaints. Would refer to stay there to anyone. Very 😃. Breakfast was dynamite. Very pleased.

I loved the staff. They were really friendly. I also liked the bathroom believe it or not. It was so clean and it was well designed. I didn’t love the breakfast. The breakfast wasn’t great. There was oatmeal, pancakes from a machine and eggs but it all felt heavily processed food.

Very friendly staff , clean room, convenient to get back on interstate

Every one of the staff members was very polite and helpful. The room was clean, with plenty of items like towels. I would stay here again anytime. Thank you!

Nice area,quiet and comfortable surroundings. The front desk people were friendly and helpful.

When we checked it we were given a room that someone was already staying in. When we went back to the desk he acted like we were crazy. Guy at desk didn’t know what he was doing.

Not applicable at this time . Not really applicable, can’t force people to say something, sorry but good place just like others

Spoke with staff later the morning of checking in to confirm a reservation and let them know we’d be there shortly after noon and there was no issues. Once we arrived around 1:30 pm, we was told our rooms were not ready and had to wait until 4pm to check in. Rooms were 80 degrees and took forever to cool down. Won’t be going back.

Gainsboro Rd Nw Roanoke VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • 24-hour fitness center

Comfort Inn Roanoke Civic Center is a short stroll from St. Andrews Catholic Church and Berglund Center. This 97-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

All of Comfort Inn Roanoke Civic Center's 97 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with digital channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Free local calls and ironing boards are other standard amenities. Change of towels is available on request.


Property features

Guests of Comfort Inn Roanoke Civic Center enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Comfort Inn Roanoke Civic Center

Everyone (17) Business (11) Couples (16) Family (19) Other (3) Friends (3)
2
Partner Couples

The room was fine. I walked in to check in. I passed a woman smoking/vaping, talking to two men outside. No one inside. Finally, the maskless woman from outside came in. Asked if I was checking in. I said yes, do you have a mask policy. No, are you checking in. Yes I am. Do you know there's a pandemic going on. She ignored me. I felt unsafe. We had just stayed at the Comfort Inn Roanoke Airport - they post the Covid policy of the state on their front door!

By on Sep 30, 2021

Review comment responded on Oct 1, 2021

Judy, I hope this note finds well I am very sorry to hear that your stay did not meet expectations. We would like to know more. Please email us with the phone number or email address so our hotel manager can discuss your issues personally.

4
Everyone

Clean hotel with friendly staff, but not really close to any restaurants. Nothing was really within walking distance so not good without a car.

By on Sep 24, 2021

Review comment responded on Sep 26, 2021

Jennifer, Thank you for taking the time to review your stay with us. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

3
Family

Beware. Breakfast is barely continental. Appliances to use at breakfast were broken. Slim Pickens. Husband went to Starbucks down the road which was inundated with angry homeless people and drug deals. Room was passable, but I did not sleep well the first night bc there were brown crumbs in the bed obviously clean bed. That freaked me out bc I thought “bedbugs!” But luckily not the case. No idea what the crumbs were. Will not stay there again. And FYI Orbitz- it is NOT a “pet-friendly” hotel like you have it quantified. “Pet-friendly” and “service dog friendly” are not the same thing.

By on Sep 20, 2021

Review comment responded on Sep 22, 2021

Heather, We appreciate you taking the time to provide us with such candid feedback on your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Management Team can discuss your issues personally.

5
Friends

We liked that it was located close to the places we wanted to visit.

By on Aug 25, 2021

Review comment responded on Aug 26, 2021

Alfred, Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Roanoke and a very strategic location that brings our guests just a few steps away from must-see attractions and modern-day conveniences.

5
Family

Clean and friendly

By on Aug 19, 2021

Review comment responded on Aug 22, 2021

Thank you for your kind review! It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our amazing Housekeeping team that they made an impact during your stay. We hope to welcome you back to the hotel soon!

5
Everyone

Clean property, great customer service. Not walkable to downtown, 3 min by car

By on Jan 9, 2021

Review comment responded on Jan 11, 2021

Dear Valued Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to serving you again in the future. Best Regards,

2
Everyone

By on Nov 29, 2020

Review comment responded on Dec 1, 2020

Thank you for your feedback. We are saddened to hear that your stay wasn't what you expected. Please let us know what we can do to earn your 5/5 review. We appreciate your business and hope to see you again soon.

1
Everyone

By on Jul 25, 2020

Review comment responded on Aug 1, 2020

Greetings Valued Guest, We are saddened to see we didn't get 5 stars. Please let us know how we could have made your stay better next time! We value each and every guests feedback. We look forward to serving you again soon! Again, thank you for your feedback.

5
Everyone

By on Mar 15, 2020

Review comment responded on Mar 18, 2020

Thank you for booking with us and reviewing your stay. We appreciate your feedback.

5
Family Family

Upon check in very satisfied with property.Front desk staff very polite and friendly. Cookies at front desk excellent. Room was excellent no complaints. Would refer to stay there to anyone. Very 😃. Breakfast was dynamite. Very pleased.

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

We are very happy that you were pleased. Thanks for booking with us.

Comfort Inn Roanoke Civic Center

815 Gainsboro Rd Nw, Roanoke, VA 24016
url importing http://www.orbitz.com/Roanoke-Hotels-Comfort-Inn-Roanoke-Civic-Center.h14236-p2.Hotel-Reviews
There was an error importing /Roanoke-Hotels-Comfort-Inn-Roanoke-Civic-Center.h14236-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Roanoke-Hotels-Comfort-Inn-Roanoke-Civic-Center.h14236-p2.Hotel-Reviews

Frequently asked questions