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Recent guest reviews

Upon arrival I was put into an accessible room 128 however, the door didn't open all the way due to The fridge was blocking the full opening… wheelchair not going to go through. The next room, 312 was better but…. The security latch on the door was broken. One door hing was broken. The microwave would not turn on, oh well, no late night popcorn. After settling everyone in for the night, noticed there was 1/2 a roll of toilet paper with no spare rolls, very annoying. Bed is comfortable but bouncy, felt my partner’s movements. Breakfast was a whole new experience. It was not self serve, but not fully served. My tween children were not allowed to get breakfast without an adult present. The sweet older woman had to lean over the counter and set up the waffle makers. She said it was for safety but then showed me the burns on her arms from the waffle maker. Floor transitions from carpet to tile are broken on floor 3 and it is hard to wheel luggage over it smoothly. Elevator did not line up with the floor properly, had to lift up the luggage to get out. Management should be ashamed to let this happen. Hilton should be ashamed. It was my first stay in a Hilton and if given the choice I will stay at Marriotts and Best Westerns.

Very convenient to the mall, just a short drive downtown and to the Bergland center

Great Hotel!

Hotel is great. The old lady behind the breakfast counter is rude, she doesn't need to be put in a customer facing position.

Clean the only thing need more towels but is excellent, clean confortable and breakfast 👌

I loved the size of the room the colors and how well put together everything was. I loved that I felt so at home a comfortable. Honestly didn’t want to leave!

Loved all the amenities! We even had a dish washer in the room, which was amazing. It was equipped with dishes and all the necessities. Room was quite large and modern. Everything was very clean. Staff was very helpful. Nice breakfast in the morning. Very happy with our stay!

The bathroom faucet was very loose. I've been to many hotels, and this is the first time that I encountered a very loose faucet fixture. It was very disappointing for a Hilton Hotel. It was so obvious.

They did not have hot water. The card readers did not work.

Excellent breakfast, with many options. Great space in the room to spread out.

Overall the probably was nice. At the time I was there the pool wasn’t working, no hot water and elevator stopped working, that was a big inconvenience.

The rooms were exceptionally big, great for a family of 5. The hotel is right next door to a Mexican restaurant but if you don’t feel like that there are several restaurants that are minutes (even walkable) to the hotel. At the time we stayed there the hotel offered discounts at the following restaurants:El Rodeo Grande, Abuelo’s, Smokey Bones, Carraba’s, Saker’s. The pool was indoor and was small but good enough for the kids to take a quick dip in. Breakfast was good. They had the typical waffle station and they also offered frozen pre-packaged breakfast items like pork sausage with egg and cheese on English muffin and little trays of sriracha scrambled egg and potatoes. I played it safe and had an egg and cheese omelette. It was pretty tasty with a couple slices of toast. Coffee was good.....I’ve has better and I’ve had worse. Overall it was a great hotel, I’ve never heard of this new Hilton Home2 but would defiantly stay again.

Friendly and fast check in, room was very clean and the staff is great, anything else you might need would surely be there!

I really liked how spacious the rooms are and all the extra appliances such as a toaster and a dish washer! The beds were very comfortable and clean. We will definitely stay here again!

Nice hotel, large rooms, everything you could neef provided. Great stay, clean

Valley View Blvd NW Roanoke VA

Hotel highlights

  • Walking distance to Valley View Mall
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Valley View Mall is a short stroll from Home2 Suites by Hilton Roanoke, VA, and other popular attractions like Berglund Center are within a few miles (5 km). This 3-star hotel has 121 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi. Located centrally in Roanoke, it's connected to a shopping center and also close to St. Andrews Catholic Church and Old Monterey Golf Club.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and wired Internet, along with 42-inch LCD TVs. Kitchenettes, sofa beds, and refrigerators are other standard amenities. Housekeeping is available on request.


Property features

Built in 2017, the brand new Home2 Suites by Hilton Roanoke, VA offers an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Suite, 1 Bedroom, Non Smoking

1 Queen Bed | Sleeps 4

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 7

Suite, 1 Queen Bed, Accessible, Non Smoking (mob/hearing acc w/ roll-in shower)

1 Queen Bed | Sleeps 4

Guest reviews for Home2 Suites by Hilton Roanoke, VA

Everyone (9) Family (14)
2
Family

Upon arrival I was put into an accessible room 128 however, the door didn't open all the way due to The fridge was blocking the full opening… wheelchair not going to go through. The next room, 312 was better but…. The security latch on the door was broken. One door hing was broken. The microwave would not turn on, oh well, no late night popcorn. After settling everyone in for the night, noticed there was 1/2 a roll of toilet paper with no spare rolls, very annoying. Bed is comfortable but bouncy, felt my partner’s movements. Breakfast was a whole new experience. It was not self serve, but not fully served. My tween children were not allowed to get breakfast without an adult present. The sweet older woman had to lean over the counter and set up the waffle makers. She said it was for safety but then showed me the burns on her arms from the waffle maker. Floor transitions from carpet to tile are broken on floor 3 and it is hard to wheel luggage over it smoothly. Elevator did not line up with the floor properly, had to lift up the luggage to get out. Management should be ashamed to let this happen. Hilton should be ashamed. It was my first stay in a Hilton and if given the choice I will stay at Marriotts and Best Westerns.

By on Apr 20, 2022

Review comment responded on Apr 30, 2022

Hello Jayne, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

4
Family

Very convenient to the mall, just a short drive downtown and to the Bergland center

By on Mar 13, 2022

Review comment responded on Mar 14, 2022

Hello Irene, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again in the future.

5
Family with small children

Great Hotel!

By on Mar 13, 2022

Review comment responded on Mar 13, 2022

Hello Cale, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

3
Family

Hotel is great. The old lady behind the breakfast counter is rude, she doesn't need to be put in a customer facing position.

By on Dec 1, 2021

Review comment responded on Mar 5, 2022

I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

5
Family Family

Clean the only thing need more towels but is excellent, clean confortable and breakfast 👌

By , from Houston on Aug 3, 2020

Review comment responded on Aug 5, 2020

Thank you for your visit. We do hope to see you again!

5
Everyone

By on Mar 8, 2020

Review comment responded on Apr 29, 2020

Thank you for staying with us at Home2 Suites. We always love hearing that you had a great stay. Hopefully we will see you again soon!

5
Family

I loved the size of the room the colors and how well put together everything was. I loved that I felt so at home a comfortable. Honestly didn’t want to leave!

By on Feb 25, 2020

5
Family Friends Family

Loved all the amenities! We even had a dish washer in the room, which was amazing. It was equipped with dishes and all the necessities. Room was quite large and modern. Everything was very clean. Staff was very helpful. Nice breakfast in the morning. Very happy with our stay!

By on Dec 20, 2019

3
Family Family

The bathroom faucet was very loose. I've been to many hotels, and this is the first time that I encountered a very loose faucet fixture. It was very disappointing for a Hilton Hotel. It was so obvious.

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Thank you for bringing this to our attention, sir. We have communicated the problem to our maintenance department and they have made the repairs necessary. We do apologize for any inconvenience. We hope you still consider us for a future stay.

5
Everyone

By on Sep 22, 2019

Home2 Suites by Hilton Roanoke, VA

4830 Valley View Blvd NW, Roanoke, VA 24012
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