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Recent guest reviews

Got the bed night's sleep in 4 weeks! i needed a recliner to sleep in during 6 week post-op recovery. Chose Best Western Plus Roanoke specifically for the room recliner and nearness to ROA airport. Excellent choice. Highly recommended for room, staff, and location.

Staff was extremely nice and friendly. The property itself was okay. Room smelled a little musty. Very welcoming to pets.

Ok

I have stayed here before and have always enjoyed my stay. The staff are very accommodating and the rooms are clean and a great place to stay if you travel with a pet.

We made a reservation on Orbitz to stay here Saturday for a little getaway and swim with our grandson. When we went to check in, we were told because we live within 50 miles of the hotel we were NOT allowed to stay there. What? Will not stay a a Best Western again.

The property is old. They need to work in the clean aspect of the rooms. I found a tiny roach in my bathroom.

Dog friendly.

Hotel met all expectations and followed standard COVID-19 protocol. Breakfast options were limited due to virus and understandably so, overall pleasant experience.

We appreciated being moved closer to the laundry room.

Hotel is in a very convenient location and the beds are comfortable but that's where the positives end. To start, they have a total of 4 handicapped places 2 of which were filled by vehicles with no handicapped tags or place cards so myself and family members had to walk from the opposite side of the building to the front door our first night. There's also a dedicated "battery car" section of parking that's as close as handicapped, but not one car was parked there but we were afraid to get in trouble if we parked there so we were out of luck on parking near the front. Next, the handle in the bathtub completley fell out, the drains in both the shower and sink dont work properly, there was limescale on the shower head and mold in the ceiling above the shower (which they tried covering with wallpaper but it didnt work out like they planned). The closet door never shut properly and the walls/room door is so thin that you can hear every step and word made by anyone out in the hallway. The pool was so overcrowded we couldn't even try to get in. If I knew what I paid for these rooms and what I would have received in return, I would have never booked this hotel and went with another chain next door that I've been to in the past. Adding to the review on the second day: breakfast was COLD. Asked front desk for a full refund for my whole reservation if I checked out on time after discussing my concerns, was only offered a partial refund.

It was a good hotel. If you are staying more than a night or two the breakfast gets repetitious and quality is mediocre at best. The rooms were good and the staff excellent. Very helpful.

Good location for me on this trip. Close to restaurants and easy to find.

Check in was very easy and Wade at the front desk was excellent. The rooms were clean, but a little dated. Beds were very comfortable. TV was old and didn’t work well. The internet was not good at all, it keep kicking me off and all I was trying to do was check email. It would not let me stream any video on my phone.

The room had several problems: the smoke detector chirped all night, the USB port did not charge my phone, the shower leaked. The breakfast is not great. Would not recommend this place.

Nice bathroom with big tub and heat light. Nice breakfast too. One negative is room was musty smelling.

Great location and proximity to restaurants and freeway. The hotel staff was very helpful and accommodating especially since I was traveling with three small dogs. Incredibly pet-friendly.

Clean rooms, good breakfast! Small pool, overall the hotel was ok

Considering it was the few available for the time we wanted, it was good - amenities good, breakfast was good, room was clean

Valley View Boulevard Northwest Roanoke VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar
  • Fitness center

Valley View Mall is a short stroll from Best Western Plus Inn at Valley View, and other popular attractions like Berglund Center are within a 10-minute drive. This hotel has 84 rooms and welcomes guests with conveniences like a poolside bar, free in-room WiFi, and free self parking.


Dining

Start your day off with continental breakfast, available for a fee.


Rooms

Guests can expect free WiFi and 39-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also standard.


Property features

Best Western Plus Inn at Valley View features a gym, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Inn at Valley View

Everyone (17) Couples (3) Business (1) Family (10)
5
Family

Got the bed night's sleep in 4 weeks! i needed a recliner to sleep in during 6 week post-op recovery. Chose Best Western Plus Roanoke specifically for the room recliner and nearness to ROA airport. Excellent choice. Highly recommended for room, staff, and location.

By on Jul 29, 2022

Review comment responded on Aug 1, 2022

Thanks for staying with us. I'm glad you had an enjoyable night's rest. I hope you will visit with us again.

3
Family with small children

Staff was extremely nice and friendly. The property itself was okay. Room smelled a little musty. Very welcoming to pets.

By on Jul 3, 2022

Review comment responded on Jul 7, 2022

Thanks for being our guest and I hope you will visit with again.

3
Everyone

Ok

By on May 7, 2022

Review comment responded on May 9, 2022

Thanks for staying with us. I hope you will visit again soon.

4
Everyone

I have stayed here before and have always enjoyed my stay. The staff are very accommodating and the rooms are clean and a great place to stay if you travel with a pet.

By on Mar 3, 2022

Review comment responded on Mar 3, 2022

Thanks for staying with us. I'm glad you and your pet enjoy visiting us. Please come see us again soon.

1
Family

We made a reservation on Orbitz to stay here Saturday for a little getaway and swim with our grandson. When we went to check in, we were told because we live within 50 miles of the hotel we were NOT allowed to stay there. What? Will not stay a a Best Western again.

By on Feb 7, 2022

Review comment responded on Feb 11, 2022

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4
Family

The property is old. They need to work in the clean aspect of the rooms. I found a tiny roach in my bathroom.

By on Jun 22, 2021

Review comment responded on Jun 22, 2021

I'm sorry you didn't find us as clean as we should be. I will address this with housekeeping immediately.

3
Family

Dog friendly.

By on Jun 19, 2021

Review comment responded on Jun 21, 2021

Thanks for staying with us.

2
Everyone

By on Sep 25, 2020

Review comment responded on Sep 25, 2020

I'm sorry it seems as though you didn't enjoy your stay. I hope you will give us another opportunity.

4
Partner Couples

Hotel met all expectations and followed standard COVID-19 protocol. Breakfast options were limited due to virus and understandably so, overall pleasant experience.

By on Jun 30, 2020

Review comment responded on Jul 6, 2020

I'm glad you noticed the extra precautions we are taking to keep our guests and staff safe. Thanks for traveling and I hope you will stay with us again.

4
Partner Couples Family

We appreciated being moved closer to the laundry room.

By on Mar 11, 2020

Review comment responded on Mar 12, 2020

Thanks for staying with us. I'm glad we were able to help you with your preferred room location. I hope you will stay with us again.

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