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Grand Velas Riviera Maya - All Inclusive

5.0 out of 5.0

Recent guest reviews

We enjoyed our stay at Grand Velas class suite. Best view and best service

My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.

Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!

Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.

Great stuff will do everything to please you. Very good restaurants.

Out of our five trips to Cancun Playa de Carmen area - this is by far the one with the best memories. Key points: 1) Food - excellent quality. Great choice on buffet and great dining experience a la cart. 2) Heated pool - we arrived early in December when ocean was still too cold for the baby. The warm pool was the only place he wanted to spend his time in anyway. In some of our prior visit water in the pools was too cold even for us adults. 3) Room was very spacious and a great view on a rising sun over the ocean All in all great experience with great aftertaste.

The only critique is I would say to take off the website that they are located downtown. They need to be clear that you can't walk downtown that you have to take a cab on the highway and it's about a 10-15 min drive. I booked here based on that. I would also recommend to extend the family beach part over a little further because the beach and ocean on the "family" side is so rocky we could even walk in there with our 22 month old. The adult only side of the beach is vast, it just seems like the Larger area would cater to the families.

The food for an all-inclusive resort was very good, with lots of restaurant choices. The breakfast & lunch buffets were very high quality.

Staff well prepared for families An overall wonderful experience, from food, rooms, services.

everything about this Hotel was great, from the Room comfort to the Amazing all Inclusive food. Pool was very nice too

This was our second time at this resort and we loved it even more than the first time. A few new improvements: 1. they added a bar/lunch buffet on the beach (so you don't have to go to the pool for drinks) 2. they now have entertainment during the day (there is a different 40 minute show on the beach every day and some games... the entertainment is just enough so that it doesn't get annoying and you can't relax) 3. They now have a beautiful lounge/bar (Koi) where you can have drinks at night 4.They come around the pool and beach and offer great foot massages ($18). The food at this resort is excellent in every restaurant! We didn't have any trouble getting reservations at any of them. They accommodate all different allergies/diets also (gluten-free, vegetarian). The service is great! The spa is amazing! We loved it so much we went twice in one week (Try the Mayan Grand Velas Massage. It's a little pricey, but definitely worth it). The staff at the resort is friendly and helpful. The resort is in a great location and is about a 10 minute cab ride to the Playa Del Carmen town. Our only complaint is that the ocean has a lot of seaweed, however there are some clear patches you can swim in. We love Grand Velas! Looking forward to our third time there!

The hotel far exceeded expectations. The staff was the best ever. They are willing to do whatever it takes to make your stay very enjoyable.

It was raining the entire trip and still awsome stay! The staff arrange some areas so you can be eathier relaxing at the spa, having a great time with the kids at the kids And teens clubs or having a drink in A restaurant or bar! The spa isn't cheap but the greatest experience ever! The all inclusive program is perfect! Food, drinks, even the minibar! Love This place! You are going to love it to!!!

Inclusived food is awesome. main swimming pool is always clean and active location is good to visit playa del carmen, it take's about 5min . staffs always help us kindly. I will visit again here our next time vacation in Cancun.

We had a wonderful time at the grand velas. I would recommend it

I was there with a two year old and six year old. They had a blast from the pools and use of the kids clubs. The staff couldnt be more eager to help and understanding what its like to sit through a dinner with two small kids. Never once did we feel out of place especially when dining with such high quality food. We plan on returning again.

Spacious and comfortable room and kind courtesy!! However it's a little difficult to understand the restaurant reservation system quickly.

This was my second time visiting and it was again fantastic. I got a deal online and I honestly don't think there is better value out there.(paid approx $525 a night) I prefer the zen area as it's more private and luckily happens to be less money. I'm a bit of a hotel snob and I do not prefer all inclusives but the grand velas is just top notch. The restaurants and food are high end, the service and staff are great, and the suites and amenities are beautiful. See you all again soon.

Phenomenal experience at absolute 1st class resort!

Excellence is all that needs to be stated about this resort. From the staff to the food, it was all 5 star.

Room options

Nature View Suite with Pool - Zen Experience

King 1 | Queen 2 | Sleeps 4

AmbassadorSuite Ocean View - Family Experience

King 1 | Queen 2 | Sleeps 4

Grand Class Pool Suite Ocean Front - Adults Only

King 1 | Twin 2 | Sleeps 3

Ambassador Pool Suite Ocean View

King 1 | Sleeps 3

Guest reviews for Grand Velas Riviera Maya - All Inclusive

Everyone (8) Couples (30) Family (27) Friends (1)
5

best resort with best view and great service.

Everyone

We enjoyed our stay at Grand Velas class suite. Best view and best service

By on Aug 2, 2017

Review comment responded on Aug 4, 2017

The Best of Everything for affluent guests that demand only the Best. Thank you for reserving with Grand Velas and allowing us to be your "Best Resort."

5

best of the best all-inclusive

Everyone

My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.

By , from Norwalk, CT on Mar 21, 2017

Review comment responded on Mar 23, 2017

Mr. Brent, thank you for selecting Grand Velas Riviera Maya as the setting for your vacation. We feel proud to know that you consider our resort the “best of the best all inclusive”. Your excellent comment demonstrates the memorable time that you and your girlfriend enjoyed our facilities, suite, pools, beach, and restaurants. We would love to host you on your next holiday trip to the beautiful beaches of the Mexican Caribbean and pampering you with our “incredibly friendly staff and service”. We send you our best wishes and all the best for this summer season.

5
Everyone

Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!

By , from CA on Mar 7, 2017

Review comment responded on Mar 18, 2017

Ms. Michelle, it was a pleasure to have hosted you on your recent visit to México and providing you an "incredible customer service" and spa treatment. We are very pleased that you felt that you received excellent value for your vacation investment. We look forward to hosting you in the near future and pampering you as you deserve. Kind regards and our best wishes.

5

peaceful restful and not overcrowded resort

Everyone

Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.

By on Feb 9, 2017

Review comment responded on Feb 11, 2017

Thank you for reserving in Grand Velas Riviera Maya. We are pleased to have provided you a memorable stay with the help of our "friendly and helpful" staff, great food and awesome spa service. It will be an honor to host you on your next visit to the beautiful Mexican Caribbean Beaches. Kind regards.

5

vacation

Everyone

Great stuff will do everything to please you. Very good restaurants.

By , from Florida on Jan 12, 2017

Review comment responded on Jan 15, 2017

Thank you for choosing Grand Velas Riviera Maya and sharing your kind words about your stay. It will be a pleasure to serving you in a near future. Kind regards.

5

great hotel with magnificent views and service

Families

Out of our five trips to Cancun Playa de Carmen area - this is by far the one with the best memories. Key points: 1) Food - excellent quality. Great choice on buffet and great dining experience a la cart. 2) Heated pool - we arrived early in December when ocean was still too cold for the baby. The warm pool was the only place he wanted to spend his time in anyway. In some of our prior visit water in the pools was too cold even for us adults. 3) Room was very spacious and a great view on a rising sun over the ocean All in all great experience with great aftertaste.

By on Dec 21, 2016

Review comment responded on Dec 24, 2016

Thank you for choosing Grand Velas Riviera Maya and Expedia on your recent vacation to Mexico. We are proud to know of your memorable experience that you enjoyed at our resort. Thank you for your special mention to the "excellent quality" of our food. The favorable temperature of our heated pool is special so that your little one could enjoy the most of his time, as well as enjoy the beautiful views of our suites. We look forward to your return to the beautiful beaches of the Mexican Caribbean. We will be delighted to be your hosts and pamper you with the hospitality that characterizes us. We send you our best wishes and happy holidays.

5
Everyone

The only critique is I would say to take off the website that they are located downtown. They need to be clear that you can't walk downtown that you have to take a cab on the highway and it's about a 10-15 min drive. I booked here based on that. I would also recommend to extend the family beach part over a little further because the beach and ocean on the "family" side is so rocky we could even walk in there with our 22 month old. The adult only side of the beach is vast, it just seems like the Larger area would cater to the families.

By , from Michigan on Nov 29, 2016

Review comment responded on Dec 1, 2016

Dear Nancy; I would like to thank you and let you know that i appreciate your comments very much. We will definitely be taking action to ensure the beach to get flawless and take care of the information on Expedia website.We hope to see you return to the astonishing Riviera Maya in the near future. Warm regards.

5

grand class rooms facing the beach are excellent

Everyone

The food for an all-inclusive resort was very good, with lots of restaurant choices. The breakfast & lunch buffets were very high quality.

By , from Toledo, Ohio on Oct 23, 2016

Review comment responded on Oct 29, 2016

Julie, we appreciate your recent visit and your kind comment. We hope to host you again for pampering you with our excellent gastronomy and variety of restaurants.

5

resort next to the beach

Everyone

Staff well prepared for families An overall wonderful experience, from food, rooms, services.

By , from Villa on Sep 28, 2016

Review comment responded on Oct 1, 2016

As a team, we are particularly pleased to know that we provided you and your family all that you could ever need in terms of food, rooms, services and beach. I hope that you will remember these fine times the next time you are considering your upcoming vacation destination. Thank you for your reservation and we look forward to repeating this wonderful experience.

5

great resort

Families

everything about this Hotel was great, from the Room comfort to the Amazing all Inclusive food. Pool was very nice too

By on Aug 2, 2015