Grand Velas Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Grand Velas Riviera Maya - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Property video
8 restaurants, dinner served, Fusion cuisine
Point of interest
8 restaurants, dinner served, Fusion cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping

Explore the area

View in a map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Playa Xcalacoco
    ‪9 min drive‬
  • Place, Tres Rios Ecopark
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(9 reviews)
  • 1184 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • 1174 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 1281 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(4 reviews)
  • 1378 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Ambassador Pool Suite Ocean View

  • 1270 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • 2368 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Ambassador Two Bedrooms Family Suite Ocean View

  • 2526 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Playa del Carmen

Grand Velas Riviera Maya - All Inclusive places you 3 mi (4.7 km) from El Camaleón Mayakoba Golf Course. This 539-room, 5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa. It's connected to the convention center in central Playa del Carmen, 6.4 mi (10.3 km) from Playa del Carmen Main Beach, and also 7.2 mi (11.5 km) from Maroma Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 1.6 miles
  • Gran Coyote Golf - 8 min drive - 3.1 miles
  • Playa Xcalacoco - 9 min drive - 2.4 miles
  • Playa del Carmen Main Beach - 14 min drive - 6.8 miles
  • Tres Rios Ecopark - 14 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Restaurante Hacienda - ‬12 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪La Hacienda - ‬13 min drive
  • ‪Grand Sunset Princess swimup bar - ‬13 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Guests of Grand Velas Riviera Maya - All Inclusive have access to a full-service spa, 3 outdoor pools, and karaoke. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
65-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include indoor private hot tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12)
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (94,548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Renovations and closures

The following facilities or services will be unavailable from August 31 2025 to September 30 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on Oct 5, 2025 start from $1,228.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What is there to do around Grand Velas Riviera Maya - All Inclusive?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, Maroma Beach, and El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is there parking available at Grand Velas Riviera Maya - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Velas Riviera Maya - All Inclusive?

SE Spa is the property's spa and services include Swedish massages, Thai massages, couples treatments, and aromatherapy. Note that spa services and facilities will be unavailable from August 31 2025 until September 30 2025 (subject to change).

Does Grand Velas Riviera Maya - All Inclusive feature a casino?

No, Grand Velas Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Grand Velas Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Does Grand Velas Riviera Maya - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Grand Velas Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Velas Riviera Maya - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Grand Velas Riviera Maya - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Velas Riviera Maya - All Inclusive.

Are there connecting rooms at Grand Velas Riviera Maya - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Velas Riviera Maya - All Inclusive?

The closest major airport to Grand Velas Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.7 mi away (265 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27 mi away.

Can I book a room with a balcony at Grand Velas Riviera Maya - All Inclusive?

Yes, every guestroom at Grand Velas Riviera Maya - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Velas Riviera Maya - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Grand Velas Riviera Maya - All Inclusive.

Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 795 out of 924 reviews
Rating 8 - Good. 85 out of 924 reviews
Rating 6 - Okay. 18 out of 924 reviews
Rating 4 - Poor. 15 out of 924 reviews
Rating 2 - Terrible. 11 out of 924 reviews

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
Stayed 3 nights in Jun 2025

10/10 Excellent

ALEX

Stayed 4 nights in Jun 2025

10/10 Excellent

Darrel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Denisse

Stayed 5 nights in Jun 2025

10/10 Excellent

Sanjay

Stayed 4 nights in Jun 2025

8/10 Good

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was not in good conditions to swim
Stayed 2 nights in Jun 2025

10/10 Excellent

Erin Melissa, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

DELKYS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff.
Stayed 5 nights in Jun 2025

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
Stayed 8 nights in May 2025

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
Stayed 6 nights in May 2025

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing; service was really good but tips get out of control with the need to sign bills for 'invenrory purposes' everytime you have a drink at the pool. The beach had a ton of seaweed and the water was rocky, which was a huge downer. The kids club was being rebuilt (no arcade) and the coffee shop could use more snacking options and ice cream flavors. Overall, I don't think it's worth the price
Stayed 4 nights in May 2025

10/10 Excellent

Khulkar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Stayed 3 nights in May 2025

10/10 Excellent

Junren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Apr 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Stayed 4 nights in May 2025

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class. Will 100% return.

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
Stayed 3 nights in May 2025

10/10 Excellent

Abigail

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Great food
Stayed 3 nights in Apr 2025

10/10 Excellent

Nury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Karolis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts in Cancun Area to stay with the family.
Stayed 3 nights in Apr 2025

10/10 Excellent

Oldemar, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
Stayed 3 nights in Mar 2025

10/10 Excellent

Roger

Stayed 6 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach and gorgeous rooms. Excellent friendly service.
Stayed 5 nights in Apr 2025

10/10 Excellent

William, Bala Cynwyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
Stayed 6 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, incredible staff.
Stayed 5 nights in Mar 2025