Featured Image
1/84 Featured Image Featured image 1 of 84
VIP Room Upgrades & More

Grand Velas Riviera Maya - All Inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Golf Club and Gran Coral Golf. This 539-room, 5-star resort has 2 indoor and 3 outdoor pools, along with a full-service spa. It's in central Playa del Carmen and also within a 30-minute drive of Xcaret Eco Theme Park.

Dining

Free full breakfast is served each morning from 7 AM to noon. Get your fill of regional cuisine for breakfast, or lunch at Chaka, one of 8 onsite restaurants, or enjoy the garden views at Sen Lin. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.

Rooms

All 539 air-conditioned rooms feature private spa tubs, free minibar items, and balconies or patios. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, espresso makers, and free weekday newspapers are other standard amenities.

Property features

Awarded Conde Nast Gold List status in 2013, Grand Velas Riviera Maya - All Inclusive features a full-service spa, 2 indoor pools, and 3 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle (available on request) for USD 90 per vehicle one way. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and 4 spa tubs.

Highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Grand Velas Riviera Maya - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and kayaking.

Dining is available at one of the resort's 8 restaurants. A computer station is located on site and high-speed wired and wireless Internet access is available for a surcharge. This all-inclusive resort also offers a children's club and fitness facilities. The Grand Velas makes traveling with babies even easier with a long list of accommodations especially for guests' babies, as well as a dedicated Baby Concierge to make arrangements and recommendations for guests. Onsite valet parking is complimentary.

Grand Velas Riviera Maya - All Inclusive has designated areas for smoking. Activities and entertainment are based on seasonality and change without notice.

  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 539 
  • Babysitting or childcare 
  • Number of bars/lounges - 6 
  • Number of poolside bars - 3 
  • Number of beach bars - 2 
  • Number of swim-up bars - 3 
  • Business center 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Front desk (limited hours) 
  • Full-service spa 
  • Free beach shuttle 
  • Beach shuttle (surcharge) 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Designated smoking areas 
  • Pool umbrellas 
  • Number of indoor pools - 2 
  • Number of outdoor pools - 3 
  • Number of spa tubs - 4 
  • Computer station 
  • Children's club 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Number of floors - 4 
  • Spa treatment room(s) 
  • ATM/banking 
  • Meeting rooms 32 
  • Multilingual staff 
  • Terrace 
  • Picnic area 
  • Porter/bellhop 
  • Luggage storage 
  • Free grocery shopping service 
  • Beach umbrellas 
  • Free beach cabanas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Area shuttle (surcharge) 
  • Number of restaurants - 8 
  • Conference space size (feet) - 94548 
  • Conference space size (meters) - 8784 
  • Number of meeting rooms - 32 
  • Free reception 
  • Conference center 
  • Snack bar/deli 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities 
  • Children's pool 
  • Wedding services 
  • Free newspapers in lobby 
  • Billiards or pool table 
  • Free valet parking 
  • Year Built 2008 
  • Garden 
  • Number of buildings/towers - 3 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pools  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Children's club (free)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Room Amenities

  • Premium TV channels 
  • DVD player 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Balcony or patio 
  • Air conditioning 
  • Ceiling fan 
  • In-room climate control (air conditioning) 
  • Free weekday newspaper 
  • Phone 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Separate bathtub and shower 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Rainfall showerhead 
  • Slippers 
  • Jetted bathtub 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • MP3 docking station 
  • In-room safe (laptop compatible) 
  • Private spa tub 
  • Private bathroom 
  • Down comforter 
  • Rollaway/extra beds (free) 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • iPod docking station 
  • Room service (24 hours) 
  • Pillow menu 
  • Espresso maker 

Where to Eat

The resort's eight restaurants include a culinary tour of Asia, Europe and Mexico. Cocina de Autor, one of the 5 gourmet restaurants won the AAA Five Diamond Award, the first all-inclusive resort to do so in the world. Restaurants Frida and Piaf have been awarded the Four Diamonds award by the AAA.

Piaf - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Sen Lin - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Frida - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Cocina de Autor - This fine-dining restaurant overlooks the ocean. Reservations are required.

Lucca - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

A free breakfast is offered from 7:00 AM until noon. 24-hour room service is available.

Nearby Things to Do

A private beach and a health club are featured at the resort. There are 3 outdoor pools and a spa tub on site. Other recreational amenities include a sauna and a steam room. Sailing is available on site. Activities are available based on seasons and may change without notice.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Golfing nearby 
  • Water skiing nearby 
  • Free bicycles on site 
  • Parasailing nearby 
  • Skydiving nearby 
  • Fitness classes on site 
  • Ecotours on site 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Sailing on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Surfing/boogie boarding on site 
  • Windsurfing on site 
  • Beach volleyball on site 
  • Beach yoga on site 
  • Boat tours nearby 
  • Cave exploring/spelunking nearby 
  • Ziplining nearby 

Spa Services

The Grand Velas Riviera Maya Spa is the region's largest spa sanctuary at over 90,000 sq feet (8,361 sq meters) and offers a range of authentic Mexican treatments, as well as therapies from around the world and a signature 7-step water journey. It has 42 treatment rooms including rooms for couples and outdoor treatment areas that combine, water, lighting, and aromas to create an authentic and personalized experience. Massages are available on the beach and in the spa; other services include facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Signature treatments include the Hydrothermal Journey, Bacal Massages, and Grand Reserve Facials. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Mud bath in spa 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • In-room accessibility 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the hotel:
  • New Year's Eve (31 December) Gala Dinner per adult: USD 170.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 75.00 (from 4 to 15 years old)
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 90 per vehicle (one way)
  • Late check-out fee: USD 65
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • All Inclusive Grand Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya
  • Velas Riviera Maya

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
  • The property is a member of the Leading Hotels of the World.

* Rooms for this hotel are currently unavailable on our site.
† This room is not available on our site.
Sorry, we seem to have had an issue loading our review content. Try again?