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Excellence Riviera Cancun - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

Very nice hotel. It lives up to its Excellence name. Great employees, very caring and always attentive. So many things to do in this hotel, no need to step out. Great pools, beautiful beach. I will definitely be back!

Amazing resort for couples. The service was great and the spa was amazing. I strongly recommend getting a massage with hydrotherapy while you're there. We pre-booked both a massage on the beach and one inside but the experience inside is so much better! Will 100% be back!

Didn’t even want to leave the property as the service and food were excellent. Also liked how you don’t need to wear a wristband and don’t have to play the towel card game. Can’t wait to go back.

This was my 6th or 7th time at the Excellence. We love going back every year. The hotel is beautiful, the restaurants are all exceptional. The management and staff can't do enough to make our vacation perfect.

nice place clean room and comfortable environment relaxing place

This was a remarkable resort. The quality of the food was better than our stay at Cozumel Palace. Recommend the Lobster House when dinning. The room accommodations were excellent with a nice stocked bar, snacks and a massive walk-in shower. There are pools everywhere you look and the beach is right there. Housekeeping was amazing. Clothes were folded and stacked without any requests and everything was absolutely spotless. The waiting time for dinner tends to be approximately 45 minutes to 1 hour. That didn't bother us once we became aware of that. Dress code was strictly enforced in their selected restaurants. The only constructive feedback that I have is that the nightly entertainment seems to conflict with dinner time. If the shows were to pushed back to at least 8:30 p.m., it would be much easier for the vast majority of the guests to finish dinner and enjoy the show versus feeling pressured.

The staff went over and above to ensure we had the best experience possible. Will definitely be going back.

Resort grounds, staff, and food was all great. Definitely a resort for couples. I would rethink this location if looking for more of a party atmosphere. Wifi very spotty.

If you are looking for service and luxury, this is not the place to stay. The food - while readily available always - is bland and the portions are very small. The staff are perfectly polite but will not go the extra mile to make you comfortable. The concierge service (Rodrigo in particular) are unreliable - they did not get back to us in time for a tour we had asked about three times - when they did get back to us, they said it had gotten booked up so we had to go to an outside vendor. Little things like that make this resort average rather than great.

Great resort! Fantastic food/drinks, ample activities available, pools pristine!

Everything was amazing! The food was exceptional and the staff was helpful and very nice!

This was our first time to stay at an all inclusive. We absolutely loved it! Our swim up room was beautiful and amazingly comfortable and relaxing. How wonderful that the bar, snacks and refrigerator were stocked. The staff were kind, friendly and very accommodating. I am gluten free and LOVED that I was able to eat at all of the restaurants and that gluten free was available and offered. I'm not sure what the delicious aroma is in the lobby and the main atrium bar, but wow, it smells great!! We had the opportunity to celebrate the Mexican Independence Day as well and there were dancers, cowboys and amazing food as well as Mayans in full dress. We took full advantage of the kayaks, gym and water classes as well! Thank you for a wonderful stay! We will definitely be back.

this hotel is nearby great snorkeling locations. the pools never feel crowded and wait time for their popular restaurants is always reasonable. hotel staff works hard to keep the rooms in pristine condition. Manager on duty ( Salim ) made sure every detail of our stay was flawless and it's people like him that make a five star property.

Excellent staff. Everyone is so kind. Second time staying at this property.

As it was in previous stays at Excellence, our experience was Excellent! Close to airport. Great experience when arrive with champagne, warm towels and nice associates. Landscaping and maintenance throughout resort is immaculate. Rooms are beautifully done, cleaned and restocked daily. Alcohol service at pool is tremendous. Restaurant food is of high quality and serviced by attentive customer oriented associates. Events are plentiful and very enjoyable. No complaints really at all. Probably picky but pool water was slightly cool but I am kind of whimpy when it comes to pool temp. Thanks Excellence!!

Resort very nice, comfortable size, everything within walking distance at the resort. Enjoyable entertainment and food. Spa very nice with spa specials daily. Resort Wi-Fi is free although spotty. Large beach with lots of seating.

Beautiful resort with great guest service! More of a couples atmosphere. All inclusive top shelf liquors

My husband and I have come to this resort 3 times, and it does not disappoint! We love it, the staff is friendly and even some of them remembered us! We love it because everything is in fact included (except for obvious extras such as the spa and excursions)! If we could, we would go every year!

The hotel was incredible ( note: we got the excellence jr suite which has upgrades). The food was terrific, the room was beautiful, the staff was friendly and courteous. Albtero the bellboy was very nice, and Luis and Tania at the concierge club took good care of us. Even the Chef Guillermo took the time to look for green mangos to satisfy my pregnant wife's cravings! I will definitely be back as soon as I can

The resort was a great experience. The restaurants had many options. The pools were clean. The beach service was top notch.

Carr. Federal 307 Chet-Pto. Juarez Puerto Morelos QROO

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located within 2 miles (3 km) of Crococun Zoo, Excellence Riviera Cancun - Adults Only - All Inclusive places you within a few miles (5 km) of Ojo de Agua Beach. This 440-room, 5-star resort has 6 outdoor pools along with a private beach and a full-service spa. Also nearby are Puerto Morelos Town Square and San Jose Catholic Parish.


Dining

Free breakfast is included with your stay. Relish the Italian cuisine at Toscana, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 440 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with living rooms. 42-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Junior Ste Spa-Pool View Swim-Up

Full 2 | King 1 | Sleeps 3

Junior Suite, Ocean View

King 1 | Sleeps 2

Excellence Club Jr Suite OCF

King 1 | Sleeps 2

Excellence Club Jr Suite Swim Up OV

King 1 | Sleeps 2

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (48) Couples (425) Family (21) Other (5) Friends (27)
5

amazing resort!

Everyone

Very nice hotel. It lives up to its Excellence name. Great employees, very caring and always attentive. So many things to do in this hotel, no need to step out. Great pools, beautiful beach. I will definitely be back!

By , from New York on Feb 21, 2018

5
Everyone

Amazing resort for couples. The service was great and the spa was amazing. I strongly recommend getting a massage with hydrotherapy while you're there. We pre-booked both a massage on the beach and one inside but the experience inside is so much better! Will 100% be back!

By on Feb 19, 2018

5

very relaxing vacation

Everyone

Didn’t even want to leave the property as the service and food were excellent. Also liked how you don’t need to wear a wristband and don’t have to play the towel card game. Can’t wait to go back.

By on Feb 6, 2018

Review comment responded on Feb 6, 2018

Good afternoon, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, rmember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Ypur Home Away From Home in Mexico.

5

wonderful resort

Everyone

This was my 6th or 7th time at the Excellence. We love going back every year. The hotel is beautiful, the restaurants are all exceptional. The management and staff can't do enough to make our vacation perfect.

By , from MA on Feb 4, 2018

Review comment responded on Feb 6, 2018

Good afternoon Ms. Barbara, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff

5

excellence riviera cancun

Everyone

nice place clean room and comfortable environment relaxing place

By , from Atlanta Georgia on Feb 1, 2018

Review comment responded on Feb 6, 2018

Good afternoon Mr. Wei, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff

5

the perfect place for us

Couples

This was a remarkable resort. The quality of the food was better than our stay at Cozumel Palace. Recommend the Lobster House when dinning. The room accommodations were excellent with a nice stocked bar, snacks and a massive walk-in shower. There are pools everywhere you look and the beach is right there. Housekeeping was amazing. Clothes were folded and stacked without any requests and everything was absolutely spotless. The waiting time for dinner tends to be approximately 45 minutes to 1 hour. That didn't bother us once we became aware of that. Dress code was strictly enforced in their selected restaurants. The only constructive feedback that I have is that the nightly entertainment seems to conflict with dinner time. If the shows were to pushed back to at least 8:30 p.m., it would be much easier for the vast majority of the guests to finish dinner and enjoy the show versus feeling pressured.

By , from Nashville, TN on Jan 26, 2018

Review comment responded on Feb 1, 2018

Good afternoon Mr. Keith, Thank you for your visit, for Ranking a 5 Out of 5 and for sharing the Positive Feedback, we´ll share it with the Entertainment Manager in order to improve. We´re At your Service

5

great resort, friendly staff

Everyone

The staff went over and above to ensure we had the best experience possible. Will definitely be going back.

By , from Atl on Jan 23, 2018

Review comment responded on Feb 1, 2018

Good afternoon Mr. Derek, It´ll be our honor to have a new opportunity to host you! Regards

4

beautiful couples resort

Everyone

Resort grounds, staff, and food was all great. Definitely a resort for couples. I would rethink this location if looking for more of a party atmosphere. Wifi very spotty.

By , from CT on Jan 11, 2018

Review comment responded on Feb 7, 2018

Good afternoon PJ, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and we´re sorry we didn´t get the 5. We´ll do our best and we´ll make an extra effort to improve. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico.

3

average hotel

Everyone

If you are looking for service and luxury, this is not the place to stay. The food - while readily available always - is bland and the portions are very small. The staff are perfectly polite but will not go the extra mile to make you comfortable. The concierge service (Rodrigo in particular) are unreliable - they did not get back to us in time for a tour we had asked about three times - when they did get back to us, they said it had gotten booked up so we had to go to an outside vendor. Little things like that make this resort average rather than great.

By , from New York, NY on Jan 3, 2018

Review comment responded on Feb 7, 2018

Good afternoon A, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and we´re sorry we didn´t get the 5. We´ll do our best and we´ll make an extra effort to improve. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico.

5
Everyone

Great resort! Fantastic food/drinks, ample activities available, pools pristine!

By on Dec 29, 2017

Review comment responded on Feb 6, 2018

Good afternoon, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff