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Excellence Riviera Cancun - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

This is a beautiful hotel with excellent service. Staff is very friendly and beach is so close. Food is amazing!! Have no complaints at all :)

Overall staff is great but very narrow minded thinking. The hotel could be better had the housekeeping and front desk been more detail oriented and customer focused. Upon checkin, I offered to pay extra to use the Excellence Club facilities since the rooms in that section were booked..I was refused but told to book a lounger for the day as I needed through VIP concierge. Which was definitely worth doing. The folks at Excellence Club Concierge (Elizabeth, Enrique, Luis, and Baldemar) are great and will go above and beyond to assist with any need. Wish I could say the same about the front desk staff. If you are not a "couple" beware that the hotel mostly targets couples and definitely not recommended for solo travelers or business travelers looking to sneak some quick luxury into your week. The bathroom was not as clean as I would expect upon check in or thereafter. There was a used condom wrap on the shelf in the bathroom that fell down when I pulled the towel off after a shower. Definitely gross and I could have made a big deal of it but chose not to ruin my own day with negativity. When I requested the room service guy to deliver something off a menu from one of the restaurants...it was straight up refused. Overall... some of the staff at the resort is great but not a great experience. I do not believe I will find myself back at this place again.

We went to ERC in early May. The Resort is well kept with just a few minor signs of wear and tear. The rooms are very nice with plenty of sun much of the day in early May. We stayed in a swim out room which is great since you have just a few steps from your room to the lazy river. ERC staff would come by several times a day to take drink requests. The pools and lazy rivers were very clean but very warm while we were there. The staff goes above and beyond to meet the needs of their guests. The food was good to very good with the Grill and French restaurants our favorites. We had no major problems with WiFi .

From the second we got there they just couldn't do enough for us. Our room was not ready since we got there at 10AM so they gave us a hospitality room which was also beautiful and told us we can use everything just as if it were our room. We stayed in the excellent club area with a ocean view. WOW!!! Beautiful. The choice of restaurants shows there is something for everyone. We really liked the French restaurant and the Lobster House. We got there on Fiesta Night and they had a Buffet set outside. At first I thought it was a wedding ...that's how beautiful it was. Food Great, Bartenders are funny and very accommodating. Rooms are always made up with little surprises. I have to look no further, I have found the vacation resort we both love.

Went for my honeymoon & stayed on the excellence club side. Staff was super friendly & accommodating. Never had trouble with any questions we had. Rooftop terrace suite was amazing. So many spots to relax around the property as well as plenty of food options so you will never get bored in that regard. There are also bars everywhere so we were never far from a drink of any kind. Had dinner on the pier & it was definitely the best meal we had. Everything was worth it. Seriously no complaints. Can't wait to go back.

We missed our first night due to delta airlines and excellence would not give us any consideration for an additional night.

Where do I start, our room was amazing! We meet some great people! My favorite restaurants​ was The Lobster House had delicious surf & turf, sports bar good drinks, shrimp wraps and pizza, and Barcelona was the best for eating at for breakfast buffet. I truly recommend getting a SPA...the swedish spa & the hydro therapy was the best experience I've had by far!!! Night entertainment was great every night was different and I loved every moment...I would definitely be back again!

I loved the stay at the excellence! I would suggest going elsewhere though if you are not going for a romantic getaway. Everything seems to be geared more towards couples and less towards groups that include singles.

This has to be one of the best beaches in the area. It is huge with great sand! Tons of palapas and great cocktail service out on the beach!

The beds are really hard but he view from our pool side room was beautiful. Entertainment during the day was kind of lame.

This is my 4th stay at the Excellence. The resort is wonderful as well as staff many who remember us from past years. Highly recommend Excellence Resorts

We had stayed at the Excellence Riviera back in 2012 and everything was perfect and amazing. We stayed at other properties in Mexico afterwards and no where else compared so we spent our honeymoon at the Excellence Playa Mujeres in 2015. That was amazing as well. This time we were a little disappointed. Not to the point that I wouldn't recommend it to someone but they definitely have gone down a notch in my book. Our room wasn't available upon arrival so they let us stay in a two story rooftop room our first night there and we had to switch rooms the next day. I didn't make a huge issue of it but it was obvious that they overbooked themselves. They originally tried to get us to check out of the first room at 11am the second day and not have a room until they called me after 3pm. I wasn't happy with not having a room to use or having to keep my phone on for that time (I go on vacation to disconnect) so after a nice conversation with the front desk we ended up making a smooth transition to the new room at 11am and didn't have to be homeless for the afternoon. There was also very slow and inconsistent drink service on the beach. The waitress was rarely around even after tipping which was a little ridiculous. The pole dancing lessons in the middle of the resort was our last draw. We did complain about it and they told us it was an Olympic sport! This is still a beautiful place with great food but definitely not as consistent and classy as it was the first time!

Absolutely an amazing resort! The staff, the grounds, the dining, everything about this resort was superb! We will be back :)

Very enjoyable- lots of food and activities. Nice beach, comfortable room and friendly staff

Walking along the beach both north and south, you could tell the EXCELLENCE was by far the most beautiful resort in Cancun. i see now why most people just stay at the resort and do not wonder off.

This was my first time to visit Cancun. I was blown away by how amazing this resort is!!! I will definitely be back next year!

We loved this place and have gone two times this year since March! All of the staff goes above and beyond and the facilities are impeccable!

Fantastic location with a beautiful beach and every amenity thought out for you. Fun events to participate in or watch or skip and just float the river! Rooms are restful retreat. Our first trip ever with no children...hmmm might have to do that again!

Came to the Excellence hotel for a destination wedding. Great experience and we we talked about going back for our own anniversary. Food and drinks were great. Couldn't of asked for more.

Truly enjoy may stay, staff was friendly, food was freshly prepare.

Carr. Federal 307 Chet-Pto. Juarez Puerto Morelos QROO

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located within 2 miles (3 km) of Crococun Zoo, Excellence Riviera Cancun - Adults Only - All Inclusive places you within a few miles (5 km) of Puerto Morelos Town Square. This 440-room, 5-star resort has 6 outdoor pools along with a private beach and a full-service spa. Artisans Market is also 2.5 mi (4.1 km) from this Puerto Morelos resort.


Dining

Free breakfast is included with your stay. Relish the Italian cuisine at Toscana, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 440 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with living rooms. 42-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Junior Ste Spa-Pool View Swim-Up

Full 2 | King 1 | Sleeps 3

Jr Ste Ocean View

King 1 | Sleeps 2

Excellence Club Jr Suite OCF

Full 2 | King 1 | Sleeps 2

Excellence Club Jr Suite Swim Up OV

King 1 | Sleeps 2

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (23) Couples (422) Family (21) Other (5) Friends (27)
5

beautiful hotel, great service

Everyone
View from my room

This is a beautiful hotel with excellent service. Staff is very friendly and beach is so close. Food is amazing!! Have no complaints at all :)

By , from ny on Jun 2, 2017

3

nice resort but service could use improvement!

Everyone

Overall staff is great but very narrow minded thinking. The hotel could be better had the housekeeping and front desk been more detail oriented and customer focused. Upon checkin, I offered to pay extra to use the Excellence Club facilities since the rooms in that section were booked..I was refused but told to book a lounger for the day as I needed through VIP concierge. Which was definitely worth doing. The folks at Excellence Club Concierge (Elizabeth, Enrique, Luis, and Baldemar) are great and will go above and beyond to assist with any need. Wish I could say the same about the front desk staff. If you are not a "couple" beware that the hotel mostly targets couples and definitely not recommended for solo travelers or business travelers looking to sneak some quick luxury into your week. The bathroom was not as clean as I would expect upon check in or thereafter. There was a used condom wrap on the shelf in the bathroom that fell down when I pulled the towel off after a shower. Definitely gross and I could have made a big deal of it but chose not to ruin my own day with negativity. When I requested the room service guy to deliver something off a menu from one of the restaurants...it was straight up refused. Overall... some of the staff at the resort is great but not a great experience. I do not believe I will find myself back at this place again.

By , from Washington, DC on May 25, 2017

Review comment responded on Jun 7, 2017

Dear Bohemian, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as your getaway destination. On behalf of all the staff and the management at Excellence Riviera Cancun, we kindly extend our sincerest apologies for not exceeding your expectations, since one of our main objectives is the satisfaction of our guests with the quality of food, service, and facilities. Rest assured that all the information you have raised have been addressed and that appropriate actions have been taken in order to improve our services. We do hope that despite the inconveniences you had through your stay with us, you can give us the opportunity to welcome you again to reinstate your confidence in our services. Receive our warmest regards from Cancun!

4

very nice resort - almost 5 stars

Everyone

We went to ERC in early May. The Resort is well kept with just a few minor signs of wear and tear. The rooms are very nice with plenty of sun much of the day in early May. We stayed in a swim out room which is great since you have just a few steps from your room to the lazy river. ERC staff would come by several times a day to take drink requests. The pools and lazy rivers were very clean but very warm while we were there. The staff goes above and beyond to meet the needs of their guests. The food was good to very good with the Grill and French restaurants our favorites. We had no major problems with WiFi .

By , from Boston on May 7, 2017

Review comment responded on May 19, 2017

Dear Brian, Allow us to thank you for choosing Excellence Riviera Cancun as host of your holiday and for taking a valued time to share your experience with all Expedia users. We are very happy to read that you had a deserved relaxing time at our resort and the services provided and the delicious food encountered and have pleased you so much. We also would like to congratulate for your engagement and feedback, which are very important to us because and give the opportunity to know better about the aspects we need to work on in order to provide the best vacation experience to our valued guests. It will be a great honor to welcome you again in a near future and provide another fantastic experience. Please receive our warmest regards from Excellence Family!

5

they are truly a 5 star resort.

Everyone

From the second we got there they just couldn't do enough for us. Our room was not ready since we got there at 10AM so they gave us a hospitality room which was also beautiful and told us we can use everything just as if it were our room. We stayed in the excellent club area with a ocean view. WOW!!! Beautiful. The choice of restaurants shows there is something for everyone. We really liked the French restaurant and the Lobster House. We got there on Fiesta Night and they had a Buffet set outside. At first I thought it was a wedding ...that's how beautiful it was. Food Great, Bartenders are funny and very accommodating. Rooms are always made up with little surprises. I have to look no further, I have found the vacation resort we both love.

By , from Florida on Apr 20, 2017

Review comment responded on Apr 25, 2017

Dear Josephine, First and foremost, allow us to thank you for choosing once again Excellence Punta Cana as host of your holidays and for taking the time to share your experience with all Expedia readers. We are amused to read your amiable words regarding your experience with us and to know that you had a well-deserved relaxing time at our resort. Thank you for mentioning the friendly and attentive service provided by our staff, the beautiful facilities, and the quality of food encountered which made your stay so memorable. We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Excellence Family!

5

awesome, didn't want to leave.

Everyone

Went for my honeymoon & stayed on the excellence club side. Staff was super friendly & accommodating. Never had trouble with any questions we had. Rooftop terrace suite was amazing. So many spots to relax around the property as well as plenty of food options so you will never get bored in that regard. There are also bars everywhere so we were never far from a drink of any kind. Had dinner on the pier & it was definitely the best meal we had. Everything was worth it. Seriously no complaints. Can't wait to go back.

By , from M on Apr 18, 2017

Review comment responded on Apr 21, 2017

Dear Johnny, Thank you very much for choosing Excellence Riviera Cancun as your honeymoon destination and for sharing your experience with all Expedia users. We are thrilled to know that you had a perfect honeymoon at our resort, which exceeded your expectations. Moreover, thank you for letting us know how memorable and special was your stay, due to the quality of food and the gorgeous facilities & ambiance. We all look forward to serving you soon and provide you with another romantic getaway! Please receive our warmest regards from Riviera Maya!

4
Everyone

We missed our first night due to delta airlines and excellence would not give us any consideration for an additional night.

By on Apr 17, 2017

5

an amazing anniversary & birthday vacation

Everyone
View from our balcony Our room

Where do I start, our room was amazing! We meet some great people! My favorite restaurants​ was The Lobster House had delicious surf & turf, sports bar good drinks, shrimp wraps and pizza, and Barcelona was the best for eating at for breakfast buffet. I truly recommend getting a SPA...the swedish spa & the hydro therapy was the best experience I've had by far!!! Night entertainment was great every night was different and I loved every moment...I would definitely be back again!

By on Apr 6, 2017

Review comment responded on Apr 11, 2017

Thank you very much for recommending Excellence Riviera Cancun to all Expedia users. It is great to read that your experience at Excellence Riviera Cancun went above your expectations and the pampering services of our spa provided so many enjoyable and relaxing moments. We also appreciate your comments regarding the delicious food encountered. We hope to have the opportunity to welcome you and provide another wonderful getaway. Receive our warmest regards!

5

wonderful place to visit!

Everyone

I loved the stay at the excellence! I would suggest going elsewhere though if you are not going for a romantic getaway. Everything seems to be geared more towards couples and less towards groups that include singles.

By on Mar 22, 2017

Review comment responded on Mar 27, 2017

Dear Krystal, Let us thank you for choosing Excellence Riviera Cancun and for recommending us to all Expedia users. We are very pleased to know that you enjoyed your stay with us. We also appreciate your constructive feedback, which is very important to us. We hope we can welcome you again soon and provide another memorable experience. Receive our warmest regards!

5

the best beach

Everyone

This has to be one of the best beaches in the area. It is huge with great sand! Tons of palapas and great cocktail service out on the beach!

By on Feb 28, 2017

Review comment responded on Mar 2, 2017

Thank you for recommending Excellence Riviera Cancun for all Expedia users. We are very happy to read your kind words regarding our gorgeous beach & services provided and we are looking forward to welcoming you back in a near future! Warmest regards from Excellence Family!

5

beautiful hotel

Everyone
Our room view Beach Flavor market Agave

The beds are really hard but he view from our pool side room was beautiful. Entertainment during the day was kind of lame.

By , from iowa on Feb 26, 2017

Review comment responded on Mar 2, 2017

Dear Inde, Allow us to thank you for choosing Excellence Riviera Cancun as host of your vacation and for sharing your experience with all Expedia users. It is great to read that you had an enjoyable stay at our resort. We also appreciate your feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another amazing getaway. Please receive our warmest regards!