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Excellence Riviera Cancun - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

This is my 4th stay at the Excellence. The resort is wonderful as well as staff many who remember us from past years. Highly recommend Excellence Resorts

We had stayed at the Excellence Riviera back in 2012 and everything was perfect and amazing. We stayed at other properties in Mexico afterwards and no where else compared so we spent our honeymoon at the Excellence Playa Mujeres in 2015. That was amazing as well. This time we were a little disappointed. Not to the point that I wouldn't recommend it to someone but they definitely have gone down a notch in my book. Our room wasn't available upon arrival so they let us stay in a two story rooftop room our first night there and we had to switch rooms the next day. I didn't make a huge issue of it but it was obvious that they overbooked themselves. They originally tried to get us to check out of the first room at 11am the second day and not have a room until they called me after 3pm. I wasn't happy with not having a room to use or having to keep my phone on for that time (I go on vacation to disconnect) so after a nice conversation with the front desk we ended up making a smooth transition to the new room at 11am and didn't have to be homeless for the afternoon. There was also very slow and inconsistent drink service on the beach. The waitress was rarely around even after tipping which was a little ridiculous. The pole dancing lessons in the middle of the resort was our last draw. We did complain about it and they told us it was an Olympic sport! This is still a beautiful place with great food but definitely not as consistent and classy as it was the first time!

Absolutely an amazing resort! The staff, the grounds, the dining, everything about this resort was superb! We will be back :)

Very enjoyable- lots of food and activities. Nice beach, comfortable room and friendly staff

Walking along the beach both north and south, you could tell the EXCELLENCE was by far the most beautiful resort in Cancun. i see now why most people just stay at the resort and do not wonder off.

This was my first time to visit Cancun. I was blown away by how amazing this resort is!!! I will definitely be back next year!

We loved this place and have gone two times this year since March! All of the staff goes above and beyond and the facilities are impeccable!

Fantastic location with a beautiful beach and every amenity thought out for you. Fun events to participate in or watch or skip and just float the river! Rooms are restful retreat. Our first trip ever with no children...hmmm might have to do that again!

Came to the Excellence hotel for a destination wedding. Great experience and we we talked about going back for our own anniversary. Food and drinks were great. Couldn't of asked for more.

Truly enjoy may stay, staff was friendly, food was freshly prepare.

From the minute we arrived at Excellence we knew we were in paradise. The staff was warm, welcoming and extremely attentive throughout our entire stay. The hotel is stunning and impeccably clean. The pool was gorgeous and beach was just as majestic. There are many different restaurants, each more delicious than the next. We truly felt like we were in paradise and highly recommend staying here, you will not be disappointed! We cannot wait to return!!

This resort had good and bad the food was good and people are nice. The beach is a little dirty from all of the seaweeds. Our trip was not very enjoyable due to the fact that our first night after having a long day we were woken up by noise from construction which continued into the day. After being moved from one room to another because I could not sleep with the noise. The air conditioner in the room did not blow cold air only cool air. When the brought the issue to the hotel staff there was major attitude. I will not be returning to this hotel. For the price I would like not be upset and frustrated during my entire stay.

This is the best hotel I have ever stayed in. The rooms were amazing. The service was great and the amenities were wonderful. I have never been in an all inclusive resort that had so many options included, like lobster and bottles of wine in your room.

The weather was perfect, the pools were gorgeous and warm, the service excellent.

The resort is very nice. Hotel staff very nice as well. Rooms are nice. Pools are nice and clean, drinks are good, and food is good. Beach is very pretty, water is blue green. wasn't very clear but still pretty might have been due to the rough waters or area not sure this was our first time in Mexico. Hotel does an excellent job keeping the seaweed cleaned up, walking the beach noticed the other resorts did not keep up with cleaning it up. We went to a sandals resort last year and what we spent going there this resort should've cost just as much. We had a swim up room which was very nice having our own little area when we still wanted to be by the pool or in it but away from the main scene. We had our own hammock and beach bed, room was on the lazy river.

Great atmosphere! Pool could of been cleaner...staff was friendly and fun.

Hotel staff went above and beyond to make our trip extra special.

The ceremony itself was beautiful. The redundant and lost paperwork by the staff ended up being the least of my troubles. I paid an extra $200 for a translated copy of my marriage certificate. I'm still waiting! Its been over two months now! After numerous emails, I ended up having to pay for translation services in the states. Upon receiving the translated copy and taking it to register, I realized that the date on the certificate is incorrect. Still no response from the hotel as to how this will be corrected. If you are going to the excellence riviera for vacation, I highly recommend it. If you are thinking about getting married there, think again! Unless of course you would like the staff to chose your official anniversary date instead of the day you were actually married.

Our trip was wonderful staying here! Great beach location! Great food and service!! Loved the restaurant options and not having to make a reservation. House keeping multiple times a day was very nice, fully stocked fridge and room bar was great. Would definitely go back!

We spent 7 days here and wish it was longer! We definitely can't wait to return to ERC!! Everyone was so friendly and helpful, food was delicious! Drinks were amazing!

Carr. Federal 307 Chet-Pto. Juarez Puerto Morelos QROO

Located within 2 miles (3 km) of Crococun Zoo, Excellence Riviera Cancun - Adults Only - All Inclusive places you within a few miles (5 km) of Puerto Morelos Town Square. This 440-room, 4.5-star resort has 6 outdoor pools along with a private beach and a full-service spa. Artisans Market is also 2.5 mi (4.1 km) from this Puerto Morelos resort.


Dining

Free breakfast is included with your stay. Relish the Italian cuisine at Toscana, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 440 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with living rooms. 42-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Junior Ste Spa-Pool View Swim-Up

King 1 | Full 2 | Sleeps 3

Jr Ste Ocean View

King 1 | Sleeps 2

Excellence Club Jr Suite OCF

King 1 | Full 2 | Sleeps 2

Excellence Club Jr Suite Swim Up OV

King 1 | Sleeps 2

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (13) Couples (422) Family (21) Other (5) Friends (27)
5
Everyone

This is my 4th stay at the Excellence. The resort is wonderful as well as staff many who remember us from past years. Highly recommend Excellence Resorts

By on Feb 6, 2017

4

was better five years ago.

Everyone

We had stayed at the Excellence Riviera back in 2012 and everything was perfect and amazing. We stayed at other properties in Mexico afterwards and no where else compared so we spent our honeymoon at the Excellence Playa Mujeres in 2015. That was amazing as well. This time we were a little disappointed. Not to the point that I wouldn't recommend it to someone but they definitely have gone down a notch in my book. Our room wasn't available upon arrival so they let us stay in a two story rooftop room our first night there and we had to switch rooms the next day. I didn't make a huge issue of it but it was obvious that they overbooked themselves. They originally tried to get us to check out of the first room at 11am the second day and not have a room until they called me after 3pm. I wasn't happy with not having a room to use or having to keep my phone on for that time (I go on vacation to disconnect) so after a nice conversation with the front desk we ended up making a smooth transition to the new room at 11am and didn't have to be homeless for the afternoon. There was also very slow and inconsistent drink service on the beach. The waitress was rarely around even after tipping which was a little ridiculous. The pole dancing lessons in the middle of the resort was our last draw. We did complain about it and they told us it was an Olympic sport! This is still a beautiful place with great food but definitely not as consistent and classy as it was the first time!

By , from Albany, NY on Feb 3, 2017

5

amazing!

Couples

Absolutely an amazing resort! The staff, the grounds, the dining, everything about this resort was superb! We will be back :)

By , from Ohio on Feb 2, 2017

4

nice hotel and beautiful beach

Everyone

Very enjoyable- lots of food and activities. Nice beach, comfortable room and friendly staff

By on Jan 27, 2017

Review comment responded on Jan 31, 2017

Dear Jane, Thank you for choosing and recommending Excellence Riviera Cancun for all Expedia users. We are very glad to know that you had an amazing holiday experience in our resort, exceeding your expectations, and we are looking forward to welcoming you back soon for another memorable experience. Please receive our warmest regards from Riviera Maya!

5

what a fantastic resort

Everyone

Walking along the beach both north and south, you could tell the EXCELLENCE was by far the most beautiful resort in Cancun. i see now why most people just stay at the resort and do not wonder off.

By , from Seattle, WA on Dec 9, 2016

Review comment responded on Dec 12, 2016

Dear Gary, Thank you for recommending Excellence Riviera Cancun to all Expedia users. We are very pleased to know that you got so well impressed with our outstanding facilities, which made your stay so enjoyable and memorable. We are also looking forward to welcoming you again and provide another remarkable vacation! Please receive our warmest regards from Excellence Family!

5

i love this resort!!!!

Everyone

This was my first time to visit Cancun. I was blown away by how amazing this resort is!!! I will definitely be back next year!

By , from Oklahoma on Nov 18, 2016

Review comment responded on Nov 24, 2016

Dear Kaitlin, Thank you very much for recommending Excellence Riviera Cancun to all Expedia users. Is great to read that you enjoyed your stay at Excellence Riviera Cancun and your experience with us went above your expectations. We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!

5
Everyone
View from our balcony In front of the hotel

We loved this place and have gone two times this year since March! All of the staff goes above and beyond and the facilities are impeccable!

By on Oct 15, 2016

5

white sand paradise

Everyone
Don't miss the spa! This sand is so soft! Grab a coconut drink and hit the beach!

Fantastic location with a beautiful beach and every amenity thought out for you. Fun events to participate in or watch or skip and just float the river! Rooms are restful retreat. Our first trip ever with no children...hmmm might have to do that again!

By , from CT on Sep 25, 2016

Review comment responded on Oct 5, 2016

Dear Ursula, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as your getaway destination and for taking a valued time to share your experience with all Trip Advisor readers. We are delighted to read that you found a new tranquil paradise in our resort and the gorgeous facilities were able to exceed your expectations. Thanks for adding very generous remarks of the positive sides of your vacation with us. We truly hope to have the privilege to welcome you back in a near future for another amazing experience. Please, receive our warmest regards from Riviera Maya!

5

best all inclusive resort so far in cancun.

Couples

Came to the Excellence hotel for a destination wedding. Great experience and we we talked about going back for our own anniversary. Food and drinks were great. Couldn't of asked for more.

By , from Cleveland, OH on Sep 14, 2016

Review comment responded on Oct 5, 2016

Dear Jim, Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Riviera Cancun with all Expedia users. We are very pleased to know that your experience in our resort exceeded your expectations and you got so well impressed with the quality and variety of food & drinks encountered. We also appreciate your constructive feedback, which is very important to us. Your inputs help with our continuing efforts to provide an excellent service and a great stay. We look forward to welcoming you back soon for another unique experience! Receive our warmest regards from Riviera Maya!

5

great resort!

Everyone

Truly enjoy may stay, staff was friendly, food was freshly prepare.

By on Sep 13, 2016