Excellence Riviera Cancun - Adults Only - All Inclusive5.0 out of 5.0
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Recent guest reviews
My husband and I have come to this resort 3 times, and it does not disappoint! We love it, the staff is friendly and even some of them remembered us! We love it because everything is in fact included (except for obvious extras such as the spa and excursions)! If we could, we would go every year!
The hotel was incredible ( note: we got the excellence jr suite which has upgrades). The food was terrific, the room was beautiful, the staff was friendly and courteous. Albtero the bellboy was very nice, and Luis and Tania at the concierge club took good care of us. Even the Chef Guillermo took the time to look for green mangos to satisfy my pregnant wife's cravings! I will definitely be back as soon as I can
The resort was a great experience. The restaurants had many options. The pools were clean. The beach service was top notch.
We had a great time for all the reasons you would expect from a resort of this caliber & price category. Restaurant & bar choices abound. Food was very good to excellent depending on the restaurant & your palate. The special theme parties were fun & food was delicious. It's fun to participate by wearing white. Food: Expect to be surprised! Common names but very often, turned out to be a completely different dish, i.e., crab cakes. Excellent quality & presentation. ocean water not the typical beautiful waters of that area (disappointing). Excellence Club (EC) had pluses/minuses and in conclusion, not worth the extra money: EC PLUSES: Club Room food was great/delicious for a quick lunch if you did not want to go to restaurants. Concierge staff was very helpful with excursions & check out but the same could be done in the lobby. Yes, top notch liquors in the room but with so much drinking out of the room, didn't touch any. EC Beach area was great! MINUSES: The 'private' pool was a good size but palapa/lounges were not enough for EC members. In the 7 days we were there, only once did we find seating. We did find some great spots around many other pool areas so we were happy. Just not the bar service they boast about at EC. The lazy river is actually a circular pool will no current. We liked it because you could walk/float continuously. Main pool is a big party pool. Lots more to say but I'm out of room.
Beautiful resort! I've gone there 3 times now. The first two with no issues. This time, though, I had issues with the food quality. I believe it was contaminated. Other than the fact that they would leave raw meat like hamburger and chicken sitting out in the hot open air for long periods before cooking it (saw that myself), 3 of the 4 of us ended up with terrible stomach cramping during the 5 days we were there, and I was having terrible fever sweats every night. I almost choked the last night I was there from a reaction I had to some pork dish. The cramps all subsided as soon as we left the resort and started eating elsewhere. I felt painfully full after 2 bites of anything there so I couldn't eat much, but honestly, with the exception of a few restaurants, the food was just plain terrible! The stuff you got from room service was downright inedible. This was not the case 10 years prior, but this time the quality control was very poor.
Our week long stay was fabulous. Beautiful resort, lots of pool and beach space, fun atmosphere, great food for the most part, and gracious, attentive staff at every level. Stayed in basic, pool view room and it was great. We saw no need to upgrade, though we have done so at other resorts many times. Definitely recommend.
Excellent experience. I have stayed at Excellence Resorts four times.
Great experience. Great staff. Would definitely go back
The resort was excellent, and the spa was nothing short of amazing!
Had a wonderful time, can't wait to go back. Everything was Excellente....
Staff was awesome, food was decent, room was spotless, shows were entertaining
This is a beautiful hotel with excellent service. Staff is very friendly and beach is so close. Food is amazing!! Have no complaints at all :)
Overall staff is great but very narrow minded thinking. The hotel could be better had the housekeeping and front desk been more detail oriented and customer focused. Upon checkin, I offered to pay extra to use the Excellence Club facilities since the rooms in that section were booked..I was refused but told to book a lounger for the day as I needed through VIP concierge. Which was definitely worth doing. The folks at Excellence Club Concierge (Elizabeth, Enrique, Luis, and Baldemar) are great and will go above and beyond to assist with any need. Wish I could say the same about the front desk staff. If you are not a "couple" beware that the hotel mostly targets couples and definitely not recommended for solo travelers or business travelers looking to sneak some quick luxury into your week. The bathroom was not as clean as I would expect upon check in or thereafter. There was a used condom wrap on the shelf in the bathroom that fell down when I pulled the towel off after a shower. Definitely gross and I could have made a big deal of it but chose not to ruin my own day with negativity. When I requested the room service guy to deliver something off a menu from one of the restaurants...it was straight up refused. Overall... some of the staff at the resort is great but not a great experience. I do not believe I will find myself back at this place again.
We went to ERC in early May. The Resort is well kept with just a few minor signs of wear and tear. The rooms are very nice with plenty of sun much of the day in early May. We stayed in a swim out room which is great since you have just a few steps from your room to the lazy river. ERC staff would come by several times a day to take drink requests. The pools and lazy rivers were very clean but very warm while we were there. The staff goes above and beyond to meet the needs of their guests. The food was good to very good with the Grill and French restaurants our favorites. We had no major problems with WiFi .
From the second we got there they just couldn't do enough for us. Our room was not ready since we got there at 10AM so they gave us a hospitality room which was also beautiful and told us we can use everything just as if it were our room. We stayed in the excellent club area with a ocean view. WOW!!! Beautiful. The choice of restaurants shows there is something for everyone. We really liked the French restaurant and the Lobster House. We got there on Fiesta Night and they had a Buffet set outside. At first I thought it was a wedding ...that's how beautiful it was. Food Great, Bartenders are funny and very accommodating. Rooms are always made up with little surprises. I have to look no further, I have found the vacation resort we both love.
Went for my honeymoon & stayed on the excellence club side. Staff was super friendly & accommodating. Never had trouble with any questions we had. Rooftop terrace suite was amazing. So many spots to relax around the property as well as plenty of food options so you will never get bored in that regard. There are also bars everywhere so we were never far from a drink of any kind. Had dinner on the pier & it was definitely the best meal we had. Everything was worth it. Seriously no complaints. Can't wait to go back.
We missed our first night due to delta airlines and excellence would not give us any consideration for an additional night.
Where do I start, our room was amazing! We meet some great people! My favorite restaurants was The Lobster House had delicious surf & turf, sports bar good drinks, shrimp wraps and pizza, and Barcelona was the best for eating at for breakfast buffet. I truly recommend getting a SPA...the swedish spa & the hydro therapy was the best experience I've had by far!!! Night entertainment was great every night was different and I loved every moment...I would definitely be back again!
I loved the stay at the excellence! I would suggest going elsewhere though if you are not going for a romantic getaway. Everything seems to be geared more towards couples and less towards groups that include singles.
This has to be one of the best beaches in the area. It is huge with great sand! Tons of palapas and great cocktail service out on the beach!