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VIP Room Upgrades & More

Located in Mayakoba within 2 miles (3 km) of El Camaleon Golf Club, Banyan Tree Mayakoba is within a few miles (5 km) of Gran Coral Golf. This 117-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa. It's on the beach and also close to Tres Rios Ecopark.

Dining

Relish the seafood at Sands, one of 4 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.

Rooms

The 117 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with living rooms and dining areas. Guests can expect to find free WiFi and 40-inch LCD TVs with cable channels and DVD players. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include private pools, minibars, and espresso makers.

Property features

Awarded Conde Nast Gold List status in 2014, Banyan Tree Mayakoba features a golf course, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for MXN 319 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a spa tub.

Highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Hotel Amenities

Exclusive Amenities This VIP Access hotel offers an exclusive amenity just for platinum and gold members. Amenities vary from property to property, and might include free breakfast, complimentary drinks or parking, spa or dining credits, free wi-fi, and more.

Hotel Amenities

Reflecting the banyan tree's symbolism of shade and shelter for weary travelers, Banyan Tree Mayakoba seeks to provide rest to its guests in an environment of luxurious touches and elegance. Guests can enjoy nature up close on the property's PGA Championship golf course, cool off in one of the 2 outdoor swimming pools, with poolside bars, and enjoy a treatment at the full-service spa.

Guests can unwind with a drink at one of the resort's 2 swim-up bars. A computer station is located on site and wireless Internet access is complimentary. This luxury resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness facility. Onsite valet and self parking are complimentary.

Banyan Tree Mayakoba is a smoke-free property.

  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 117 
  • Number of floors - 1 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of bars/lounges - 3 
  • Number of poolside bars - 2 
  • Number of swim-up bars - 2 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Free beach shuttle 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Free WiFi 
  • Tours/ticket assistance 
  • Number of outdoor pools - 2 
  • Computer station 
  • Area shuttle (surcharge) 
  • Children's club 
  • 24-hour front desk 
  • Concierge services 
  • Luggage storage 
  • Spa treatment room(s) 
  • Meeting rooms 4 
  • Multilingual staff 
  • Free valet parking 
  • Terrace 
  • Picnic area 
  • Porter/bellhop 
  • Number of restaurants - 4 
  • 24-hour business center 
  • Conference space size (feet) - 5622 
  • Year Built 2009 
  • Free self parking 
  • Beach umbrellas 
  • Beach sun loungers 
  • Beach towels 
  • Conference center 
  • Outdoor tennis courts - 2 
  • Number of meeting rooms - 4 
  • Golf course on site 
  • Sauna 
  • Smoke-free property 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Supervised childcare/activities 
  • Children's pool 
  • Wedding services 
  • Pool umbrellas 
  • Conference space size (meters) - 522 
  • Garden 

Family Friendly Amenities

  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Separate living room  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Separate dining area  
  • Cribs/infant beds (complimentary)  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Pay movies 
  • DVD player 
  • Hypo-allergenic bedding available 
  • Separate sitting area 
  • Furnished balcony or patio 
  • Free newspaper 
  • Air conditioning 
  • Access via exterior corridors 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Desk 
  • Iron/ironing board 
  • Blackout drapes/curtains 
  • Separate dining area 
  • Cable TV service 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Separate living room 
  • Pillow menu 
  • LCD TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Espresso maker 
  • HDTV 
  • Room service (24 hours) 
  • Down comforter 
  • Egyptian-cotton sheets 
  • Private pool 

Where to Eat

An assortment of dining experiences to suit a variety of tastes is available. From champagne breakfasts to a private, poolside barbecue, Banyan Tree Mayakoba offers a gamut of options for even the most discerning of diners.

Featured cuisines include authentic Thai, fresh seafood, and contemporary Mexican fare.

Late-night dining is available through 24-hour room service.

Nearby Things to Do

Guests can play rounds at the 18-hole championship golf course, El Camaleon, designed by architect and legend Greg Norman. Home to the Latin America PGA Tour Event, this golf course also features a croquet course, which is complimentary to guests. Equipment available at the El Camaleon Pro Shop.

Each villa receives 2 complimentary bicycles for the duration of the stay. Bicycles are intended for use within the resort and the Mayakoba complex.

The Mayakoba Nature Trail is 3 miles long and designed to allow people to walk, job, or ride a bike while enjoy it. The trail is located right outside of the lobby. The trail offers rest areas and bird towers.

Guests receive complimentary access to and use of the tennis facility. The facility offers 2 courts and 1 paddle court. Reservations required.

Archery classes are available for 45 minutes per session, with a maximum of 4 participants. Classes take place near the driving range of the El Camaleon golf course. Please consult the property following booking for information related to cost and scheduling.

Guests can enjoy a kayak tour during their stay. Tours start at the dock of El Camaleon and run through a section of the Mayakoba water canals. This guided tour lasts approximately 90 minutes, including instructional time, with a max participant limit of 10. Please consult the property following booking for information related to cost and scheduling.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby 
  • Windsurfing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Free bicycles on site 
  • Parasailing nearby 
  • Ecotours on site 
  • Golf lessons on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Sailing on site 
  • Tennis lessons on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Boat tours on site 

Spa Services

Banyan Tree Spa, an award-winning facility founded on the Asian philosophy of wellness, offers an intimate atmosphere designed to blend romance, serenity, and exotic sensuality. Featuring therapists trained at its own Banyan Tree Spa Academy, founded in 2001 in Phuket, this spa boasts 18 treatment rooms and a wide variety of services.

Children under 18 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Thai massage 
  • Sports massage 
  • Number of treatment rooms 16 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets allowed for an extra charge of MXN 900 per accommodation, per stay

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No pets or service animals allowed

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 53 USD per person (approximately)
  • Airport shuttle fee: MXN 319 per vehicle (roundtrip)
  • Pet fee: MXN 900 per accommodation, per stay
  • Rollaway bed fee: MXN 2500 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Banyan Tree Mayakoba is listed in the 2014 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
  • The property is a member of Preferred Hotels & Resorts.

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