Holiday Inn Richmond3.0 out of 5.0
Recent guest reviews
I was reading several other reviews on this hotel, and must say that I agree with so many issues discussed here. We were hot and dry when we got there, so after going to our room, I went down for water. Alas, they were out of water, and the vending machine was pretty low, too. No apologies, just "yeah, we haven't had a delivery". When we got upstairs, we found there was no chair for the desk, so we called to inquire, and were told they would bring one up. They never attempted to bring anything to us; finally had to use the heavy overstuffed chair, which was pretty inconvenient. I am attaching pictures of stains clumped on the wall, stainns on the bedside table, and thick cobwebs above the window. We paid a pretty big rate here for a room that was marginally clean, and not very comfortable. We'll stick with Hampton Inn next time we come through here.
Hotel is clean! That's always good. Check in was fairly painless, which was nice. Room is clean but beds are hard as a rock. Not much softer than the floor. TV channel line up is very disappointing. There are about 20 channels. The restaurant on site should be avoided if you want good food and half way decent service. Waitress treated us like we were a huge inconvenience. She would much rather go chat at the check in counter than serve her guests. May stay at the hotel again, if the Hampton is sold out. I will not eat at the restaurant again.
I've stayed here three times in the last year. This time may be the last. This is a real nice town and it deserves a real nice hotel. Small things killed the experience each time. This time two lamp shades (and the top of the lamps) were hanging loosely and drooped over. The sink plugged almost immediately when shaving or brushing my teeth. No tv channel guide. Very limited television channel choices. Desk chair was broken and I had to use the desk with my butt about two foot off the floor and reaching up like a small child at a big desk. On check in there were no luggage carts and when I asked I was told they must be on the floors. No attempt to remedy the situation. The bed was comfortable and I slept well but little things kill me...
It's the little things. I travel a lot. I understand that no matter where you stay, whether is $1,900 a night or $9, it's about relationships. Main street to Wall St., it's always about people. Between my TripAdvisor with several hundred reviews and ratings, plus my outreach blog of several hundred thousand other travelers....I try to be fair, unbiased and no-nonsense. I know when i'm getting good customer service. And i know when someone is taking advantage of me. So, in this world of travel, some times i like to mix it up. You need to because it does get monotonous. So I decided to try to give Holiday Inn another chance - especially in small rural towns. Quite honestly...i didn't have much choice because it's the heartland of the Midwest. Never again. I'm so disappointed in the way i was treated at this hotel by General Manager, Denise. I'm not a difficult or unreasonable person. No diplomacy, questionable competency but undeniably totally corporate. Not customer oriented at all. Let me start by saying the staff was nice. They have a job to do and they do it. The rooms are your normal fare. The drinks at the bar are a little pricey. $9.00 for a Manhattan using their well bourbon. But it's the little things. For starters, I paid nearly $2,000 for 6 rooms for 2 nights. Together, it's a lot. Individually, it's only $165/night. Okay, it's Cheap. I needed to use a small conference room for 2-3 hours in the morning. When you book a lot of rooms or spend a decent amount of money, and if the hotel isn't busy, most hotels will comp small amenities as such. But all they had was a 1300sf room. Full rate was $400. I didn't need that big of room and the price was over-inflated. But i signed a contract previously because they were the only ones in town that had rooms available. The Hampton was sold out. (I now know why - because the Holiday Inn isn't good). But they had no flexibility. No help. It sucked. But what pushed me over the edge was nicking me for another $100 for service gratuity. They did NOTHING. I learned the room was empty. No service. No water. Nothing. I had asked one of the staff earlier and they said it took nothing to clear out what few tables were in there because the room had not been used for awhile. So i paid $500 for 2.5 hours in a rural hotel that had nothing booked. PLUS....as a film company, we need a good quiet room. They had a constant buzzing which we couldn't isolate or turn off. The GM kept repeating that I signed a contract. Yes, i did. Or course, I did. But we didn't know what we were stepping in to. It felt like all Denise wanted was to protect her bottom line. After pressing it, she reluctantly offered 10% off. I said that was insulting and I'd rather just pay the entire bill. She then offered 20%. Denise....you can be flexible. To live by the letter of the law and not the spirit of the law is poor social skills, poor business and poor customer service. It wasn't the money. I paid it and left. It's truly the principle of the thing. They got their $400 and change, but will lose much more. It's the proverbial 'win the battle but lose the war' adage. Neither my staff or my client (which is a large employer in the region) will use this hotel and it makes me reluctant to use Holiday Inn again...anywhere. It's telling when a hotel employee follows you out and apologizes for the management.
I ended up staying on a whim after being in the area participating in a charity golf outing. After a weary day, they were more than happy to accommodate me, with very short notice. I've stayed here before and have always experienced great service and clean rooms. They are conveniently located near the highway and multiple eateries for quick bites. Construction was going on near the hotel but traffic wasn't an issue at all.
Nice hotel, very clean and kept up well. Had a small problem getting into my room, staff was more than helpful. A little pricy regular price for Richmond IN. IMO. Good food, small menu. Small pool. Grounds are kept up very well. I've stayed at other hotels in Richmond, this is the nicest, cleanest I have seen. Beds very comfortable and the rooms air/ heat unit was really good and easy to use. Very modern. Big refrigerator and micro in the room. No cheap coffee maker, Keurig. Good coffee. Very satisfied with my stay.
Every time I drive west and stop in Indiana, the Hampton inns are sold out. However the Holiday Inn was avail and is fairly new. I remember our last trip to Indiana and the same thing happened and that Holiday Inn turned out to be very nice. Decided to just risk it and SO glad we did! Holiday Inns from IN to Colorado are just so much better than what we have come to expect in the northeast. The hotel has a real lobby, and the lobby bathrooms were sparkling. POor Cassidy, we drove her crazy with our requests and wants and she never broke a smile or even rolled her eyes. She patiently let us sample rooms until hitting pay dirt - third room. The hotel was just so clean and the staff so courteous. I'm sure much has to to do with Indiana courtesy, but we really were happy here. The rooms were spotless, bed just right, bathroom clean and no funny noises or water that keeps running. We sleep very well. Next morning we ate breakfast and the server was pleasant, accommodating and enkyed eggs, sausage and potatoes. Seriously, many of us that rack up miles driving across the great USA know that so many of these hotels/motels can be creepy enough for us to just keep driving and not stop. I admit it, I'm a room snob. I don't generally stay at holiday inns or hamltons when in a city, but I have to tell you with full confidence that you can pull over, ask for Cassidy and get a clean room, proper mattress and clean, not torn linens and a hot breakfast to boot. We drove from Philly to NM and we were three for three on hotels this trip. That's 1900 miles of driving and each hotel on this trip was a winner. Please trust me and if you find yourself on route 70, 44 and 40 please don't think twice about staying at the places I reviewed from is trip. In fact, trip advisor should make a category for people driving coast to coast and generally stay at Omnis, four seasons, fairmonts etc and highlight these hotels. That would be a tremendous help. I was so thrilled to go 3for 3 with hotels and not one bad one to boot that I'm sitting here writing on each and every one.
The lobby was bright and very clean. I was pleased with the spacious accommodations. Room had a frig and microwave. Bathroom and entire room was wonderfully clean and bright! No complimentary breakfast because of the restaurant. Great hours for pool and fitness center.
At midnight, my 90 year old mother decided that she was too tired for the last hour of our 10 hour drive home, so, with my fingers crossed, I pulled into the lot. The night desk clerk was extremely helpful, cheerful, and personable, and lined us up with the last open room. The room was clean and did not feel cramped at all. The lobby and restaurant area were both inviting, and the breakfast was cooked to order. I haven't stayed in a Holiday Inn for awhile and this was a great re-acquaintance.
My wife and I stayed here for three nights while visiting relatives. Rooms are clean and comfortable. Check-in and check-out was easy and quick. Every employee seemed time have a smile for us. Would definitely stay again!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Richmond is located 2.5 mi (4 km) from Glenn Miller Park and within a 10-minute drive of Indiana Football Hall of Fame. This 99-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. Veterans Memorial Park and Earlham College are also within a 15-minute drive.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
Holiday Inn Richmond's 99 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Phones, ironing boards, and desks are also standard.
At Holiday Inn Richmond, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Additional amenities include a meeting room, a business center, and an arcade/game room.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 161 reviews